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Business Communication
Q:
According to the KEYS approach, you should set a goal to improve your written communication skills and realize that you need to make the improvements before any other members of your team see your writing.
Q:
Examining your strengths and weaknesses related to all aspects of your written communication is part of the KEYS approach to excellence in written communication.
Q:
Downsizing letters are part of the overall grouping of planning documents.
Q:
To achieve professional excellence, your documents and emails should be printed in black and should be legible.
Q:
Sentence fragments, inappropriate use of punctuation, and the like are considered to be typos.
Q:
Typos on your rsum can lose you a job and typos on a report can cause you to lose credibility.
Q:
Considering the KEYS approach, for some people knowing yourself means realizing that you are not very good at editing your own work.
Q:
A primary audience is made up of other readers who may need or use this information.
Q:
When Dexter is writing for his team, he should use general language because more people will understand his message and he will reduce misunderstandings.
Q:
When considering the audience for your writing, it is unnecessary to consider the audience members interest in your topic because they will all have to read it anyway.
Q:
When writing, you should consider your audience, such as the readers place in the organization, his or her level of understanding, and the amount of interest in and involvement with the topic at hand.
Q:
Excellence in written communication requires your audience to adapt to your message.
Q:
Clear organization of a written message alone will guarantee that your message will be clear.
Q:
Poor organization of your written message will lead to ineffective communication.
Q:
It is highly recommended that you develop an outline before you begin writing. Such an outline will help you determine the organizational structure of your message.
Q:
Unlike a high school or college paper, excellent written communication needs only a clear general purpose and clear organization.
Q:
Twila believes that because email is an informal method of communication, professional excellence does not apply to email. Shes right.
Q:
Donnie believes that it is important to strive for written communication and professional excellence when using email. Hes right.
Q:
People working in businesses and professional organizations rely on Twitter and Instagram instead of email to communicate with colleagues and accomplish their work.
Q:
Betsy has been asked to be the marketing member of the committee for the upcoming homecoming dance off-campus that will benefit a major charity. To try to get a large turnout and to raise a lot of money, Betsy has sent out messages and announcements to a variety of media organizations, including newspapers, radio, television news, and internet reporters in the area. Betsy has sent out workforce communication assessments.
Q:
Raylynn was hired at her job because she had experience writing forms of written communication used to send messages and make announcements to a variety of media organizations, including newspapers, radio, television news, and internet reporters. These are known as press releases.
Q:
Jorge needs information that is written communication that is presented with maps and other visual designs to lay out a broader vision of where the company is going and what specific strategies will be used in the near future. Jorge needs planning documents.
Q:
Jim and John are planning to use qualitative data in their report. These data will be made up of actual words, phrases, responses to open-ended questions, and interviews.
Q:
If Dion likes qualitative data, it is because these data are made up of numbers, percentages, statistics, and surveys.
Q:
If Jake has submitted a report, he has submitted a written communication used to summarize research or assessment findings to inform managers about important issues related to business.
Q:
Strategic planning is the development of a plan that emphasizes goals, initiatives, strategies, and targets utilized to help employees strive for a shared vision and commitment to the organizations core values.
Q:
A workforce communication assessment is an inventory or evaluation of the communication practices of the top management only.
Q:
A workforce communication assessment is also known as an organization audit.
Q:
Process directives are filed as official documents of organizational policy.
Q:
Excellence in writing requires you to evaluate your audience.
Q:
Thank-you notes should be sent after you have received a job offer.
Q:
Email communication carries less formal expectations than written communication.
Q:
Interview data is a type of qualitative information included in business reports.
Q:
Written proposals should only include bulleted lists of objectives.
Q:
Process directives are a form of written communication that addresses changes in company policies.
Q:
Anyone being asked to write a letter of recommendation should be specifically asked if they would be willing to write a favorable letter.
Q:
Job applicants should use the business letter format of written communication to write cover letters for job applications.
Q:
Writing startup sheets are used for employees to begin outlining press releases.
Q:
Using general language in written communication can often lead to misunderstandings.
Q:
Excellent written communication begins by reflecting on the general purpose.
Q:
Mr. Jackson is trying to determine how to formulate his proposal and has decided that he will use data characterized by words, phrases, responses to open-ended questions, and interviews. Mr. Jackson has decided to use which of these? a. quantitative data b. workforce communication assessment c. process directives d. qualitative data
Q:
Which of these is a plan that focuses on communicating information about the organization or business to citizens or employees families outside any given business?
a. external communication plan
b. thank-you letter
c. internal communication plan
d. quantitative data
Q:
Harold is working on his writing and message delivery. He has created a list of questions that encourage him to think about his audience, his purpose, key issues, and his delivery. This is known as which of the following?
a. writing startup sheet
b. proactive media writing
c. thank-you letter
d. memo
Q:
Tomas would live to know how he is doing at work and wants to be able to improve so he can earn a future promotion. Which document will be the most useful to Tomas?
a. proactive media writing
b. thank-you letter
c. employee review
d. examination
Q:
Which of the following is a form of written communication similar to a press release that emphasizes an organizations commitment to safety and compliance?
a. proactive media writing
b. thank-you letter
c. employee review
d. examination
Q:
Of the choices below, which is a plan that focuses on communication taking place inside the daily operations of any given business?
a. internal communication plan
b. external communication plan
c. communication plan
d. general communication plan
Q:
This is a short note or update distributed in business.
a. thank-you letter
b. memo
c. email
d. text
Q:
These are a form of thank-you letter used to remind employers of your interview and to emphasize that youre the right person for the job.
a. networking notes
b. Brown-nosing notes
c. follow-up notes
d. memos
Q:
Which of these constitutes a method of informing employees how they can improve on the job?
a. formal interviews
b. informal conversations
c. employee reviews
d. none of these
Q:
Alicia was hoping to get promoted in the next 6 months. She had done all the things she thought she needed to do, and her boss had told her as much in their informal conversations. When her file went up for review, she was denied the promotion because there was no documentation of her achievements and performance on file. Though she appreciated informal praise for her work, what Alicia needed was
a. a boss that went to bat for her
b. employee reviews in her file
c. more experience
d. process directives
Q:
Which of these is a list of questions that encourage the writer to think about audience, purpose, key issues, and delivery?
a. writing startup sheet
b. rough draft
c. general guide
d. outline
Q:
Unlike spoken communication, there is a lasting ______ to your written communication.
a. impression
b. memory
c. visual element
d. aural aspect
Q:
Which of these makes precise references?
a. specific language
b. general language
c. directive language
d. emergent language
Q:
What question do you need to answer in order to identify your specific purpose or thesis statement of your intended message?
a. What do I want to say?
b. What is the key message I want my audience to take away?
c. Why am I writing this?
d. What am I getting out of this?
Q:
Come to my office to discuss the future is an example of which of these? a. general language b. specific language c. authoritarian language d. democratic language
Q:
Striving for written communication excellence involves paying attention to which of the following?
a. thickness of the paper
b. message clarity
c. how many proofreaders see the communication first
d. downsizing the letter
Q:
What does strategic planning encourage the development of?
a. plagiarism
b. initiative
c. reduced productivity
d. lower sales and profits
Q:
John recently assessed several important issues facing his department and sent his findings to his superior. This is an example of a(n) ______.
a. proposal
b. report
c. planning document
d. assessment
Q:
Which of the following is an example of a networking note?
a. a note expressing appreciation to a coworker
b. a note thanking a customer for their business
c. a note offering new products and services to a community
d. a note reminding an employer about your interview and qualifications
Q:
When would you want to use qualitative data in a business proposal?
a. when highlighting consumer feedback on a product
b. when outlining the sales growth percentage for a product
c. when comparing the gross versus net profits of a product
d. when identifying the highest sales via customer demographics on a product
Q:
Which of the following is an example of an external communication plan?
a. a companywide email explaining how to file a grievance with a superior
b. an employee drafting a new communication chart for the department
c. a departments new outline on drafting press releases
d. a memo detailing the companys policy on internet use
Q:
Dan was recently fired from his job after it was found out that he borrowed heavily from another coworker on his business proposal (without giving proper credit). Dan crossed the ethical boundary of which of these?
a. copying
b. plagiarism
c. stealing
d. grammar
Q:
What type of people should you use for letters of recommendation?
a. friends with whom you party
b. previous employers
c. neighbors
d. employees who worked for you
Q:
What is the purpose of a business letter for employee downsizing?
a. to inform other businesses about skilled employees available for employment
b. to inform employees they are being downsized
c. to motivate employees to increase value and production
d. to inform shareholders about company business
Q:
Which of the following should be included on a business letter with price quote?
a. scope of work
b. recommended changes to the requirements
c. deadline for payment
d. breakdown of profits
Q:
Ted is writing a business request for his boss and is worrying about whether he should send his message by hard copy or by email. Also, Ted is not sure when to send his request. Ted is worrying about which aspect of his message?
a. timing
b. delivery
c. purpose
d. language
Q:
Dr. Blacks teacher evaluation scores ranked in the top 2% of the entire University results is an example of using which of the following?
a. general language
b. a summary
c. a vivid illustration
d. specific language
Q:
Proactive media writing is a form of written communication similar to a press release that emphasizes an organizations commitment to which of these?
a. safety and compliance
b. harming the environment
c. industry standards
d. city governments
Q:
Press releases are used to do which of these?
a. apologize to the public
b. announce job openings to agencies
c. make announcements to the media
d. assure the public that the company is in compliance
Q:
Which of the following would likely be included in an external communication plan?
a. employee orientation
b. meeting agenda
c. company update
d. proactive media strategy
Q:
Which of the following is a type of quantitative data?
a. interview transcript
b. survey results
c. open-ended comments
d. phrases
Q:
Lindas organization has just changed their policy on reporting overtime. Linda should include the information about the new policy in which of the following?
a. process directive
b. internal letter
c. external memo
d. proactive memo
Q:
Why or to whom should memos be sent?
a. to everyone in the company
b. as frequently as possible
c. for critical information only
d. to reprimand employees
Q:
Which of the following best applies to the most professional thank-you letters?
a. emailed for quick delivery
b. sent with a full letter
c. handwritten
d. delivered in person
Q:
These are used when an organization or business wants to make an announcement to the community.
a. business letters
b. press releases
c. business cards
d. employee reviews
Q:
An employees positive performance should be documented in which of the following?
a. employee review
b. internal memo
c. business letter
d. thank-you letter
Q:
Cover letters should be written in the form of which of the following?
a. business report
b. business memo
c. personal letter
d. business letter
Q:
Which of the following is part of the components of a writing startup sheet?
a. proposal
b. audience
c. rejection
d. proofreading
Q:
Luke tells his team that they need to be more productive. Which is the best statement Luke could make to clarify that request?
a. Each of you need to generate three reports per week.
b. Be more productive or you will be demoted.
c. More productivity will increase the chance of a bonus.
d. Each of you need to work harder.
Q:
Message clarity within written communication begins with which of the following?
a. organization
b. purpose
c. proofreading
d. outlining