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Q:
Discuss the use of virtual work teams.
Q:
What is the purpose of workplace surveillance?
Q:
What kind of technological distractions lead to information overload?
Q:
What are the advantages and disadvantages of technology in terms of time management?
Q:
Rudy has decided that he needs a break from time-consuming activities such as email, sending text messages, watching television, and answering the phone. Rudy is now engaging in the avoidance of these activities and it may be said that Rudy has ______.
Q:
Communication and technology have helped people like Bennie to conduct business ______ instead of needing to communicate face-to-face.
Q:
Addressing ______ means more than just deleting emails; it can also include dealing with threats to your privacy and to the overall security of your computer.
Q:
It is important to realize the value of follow-up, respect, and ______ in all aspects of your communication.
Q:
The key in the KEYS process to evaluate the professional context is essential to become more aware of the professional context as well as how you come across to other people when sending information via ______.
Q:
When studying the ______ approach to professional excellence as you try to excel in the workplace, make some adjustments and improve your email style.
Q:
When Lars is relying almost exclusively on computer-mediated communication for business and professional interactions, he is running the risk of letting his ______ communication skills suffer.
Q:
Kyle is fond of finding information he needs using an online service that anyone, not just a subscriber, can access to read postings. Kyle is using an ______.
Q:
A ______ is a web log used to improve internal communication at work or for external marketing and public relations.
Q:
An ______ is a hostile message that is blunt, rude, insensitive, or obscene.
Q:
Chronemics is the study of ______ as communication and/or as a communication function.
Q:
Professionals in a variety of industries take topics in need of discussion, or controversial topics, and place them in electronic formats, often termed ______.
Q:
______ communication becomes even more difficult to analyze with the lack of ______ cues in computer-mediated communication.
Q:
______ are used in an effort to monitor and track employee behavior in terms of the information they access or communicate while at work.
Q:
______ is a form of aggressive communication filled with emotionality that is used by people who are interacting on professional topics.
Q:
Bruce is working hard to improve his professional communication, especially with technology. He tries to follow acceptable guidelines for communicating with technology. Bruce is remembering to think about ______.
Q:
It is important to remember to think about professional ______ when communicating with technology.
Q:
______ overload can negatively affect your work and health.
Q:
The communication between and among individuals and groups across national and ethnic boundaries is known as ______.
Q:
Practicing cultural sensitivity is easy and natural.
Q:
Intercultural communication involves the communication between and among individuals and groups across national and ethnic boundaries.
Q:
New media are appropriate for sending routine and simple information, but face-to-face communication is better for complex, urgent, or controversial messages.
Q:
New media are completely functional in their ability to transmit nonverbal cues of intimacy and familiarity.
Q:
Email, texting, and instant messaging have become the de facto choice of communication for many people.
Q:
Addressing information overload means more than just deleting emails; it can also include dealing with threats to your privacy and to the overall security of your computer.
Q:
Aaron has recently started receiving jokes and virus alerts from sources he does not recognize. This appears to be a case of Aaron receiving email forwards.
Q:
Alicias email address has apparently been purchased and is being used without her permission and, until recently, without her knowledge. Strangers are randomly receiving emails from Alicias address that she did not send. Alicia is a victim of spamming.
Q:
Archie has recently become the target of an unusual number of authentic-looking but fraudulent emails designed to steal sensitive personal information. Archie is a victim of spam.
Q:
A listserv is a computer service that facilitates discussions by connecting people who share common interests.
Q:
Work-related technology issues that need to be managed include security breaches, privacy violations, decreased production, employee conflict, viewing of pornography, and miscommunication.
Q:
A good rule of thumb is that you want to portray the same image and the same level of communication professionalism electronically that you would portray in person or in written, hard-copy correspondence, because the need for professionalism is the same.
Q:
Electronic conflicts are uncommon.
Q:
Vlad has an email address that is cute and funny to his friends. Vlad should review and perhaps change his email address when applying for jobs.
Q:
The reliance on email systems to communicate with colleagues and accomplish their work is diminishing among people working in businesses and professional organizations.
Q:
Groupthink occurs as members of teams begin to think alike.
Q:
In the unite approach, once youve stated the problem, the next step is to do what?
a. debunk others positions
b. promote your position
c. invite cooperation
d. expect to work alone
Q:
In the unite approach, what are the needs and concerns underlying each position?
a. interests
b. stances
c. platforms
d. beliefs
Q:
In the unite approach, which is a demand that includes each persons solution to the problem?
a. stance
b. platform
c. position
d. belief
Q:
Which approach defines team members as joint problem solvers rather than as adversaries?
a. unite
b. groupthink
c. nominal group
d. meetingthink
Q:
Which definition correctly defines effective use of the round robin technique?
a. making sure the most talented people have the greatest amount of time to talk
b. allowing all members to listen and not interrupt while other team members are speaking
c. listening to all ideas offered and carefully remove the least valuable one after each round
d. making a list of all the ideas offered and leave the final solution to a group vote
Q:
What group makeup can offer the most effective innovation?
a. a group with the smartest people in the department
b. making sure your group makeup has a good mix of people strong in different areas
c. a group that follows a strong leader with a clear agenda
d. a group that is friendly and works well with each other
Q:
For what reasons do groups oftentimes fail to describe and analyze issues that can become problematic?
a. People assume everyone already knows what the problem is without discussing it.
b. The group leader fails to set a proper agenda for the group.
c. Group members become too distracted due to monotonous meetings.
d. External pressures force the group to reach a decision too fast.
Q:
Johns team has recently been given a large project, and they need to generate many ideas in a short amount of time. What innovative tool would serve Johns team best?
a. idea writing
b. role playing
c. nominal group technique
d. brainstorming
Q:
Under what conditions should a decision be made by the leader?
a. whenever unruly group members will not cooperate
b. whenever a quick decision must be made
c. when the group is not offering helpful strategies to a problem
d. when the leader does not have the right personnel to make a decision
Q:
Why do the warriors play such an integral role in groups?
a. They make sure the team is meeting its objectives.
b. Warriors ask the critical what if questions.
c. They make certain the plan is successfully implemented.
d. Warriors help convince skeptical group members to follow the plan.
Q:
Needs and concerns of all parties involved are addressed under which approach to handling conflict?
a. position
b. unite
c. fight
d. flight
Q:
Meetingthink results from which of these issues?
a. well-run meetings
b. true empowerment
c. effective leadership
d. overload
Q:
Stefan and his coworkers are attending a meeting and have concerns about a decision that is about to be made but do not speak up because they do not want to be the voice of dissent. The decision is ultimately carried through, to disastrous results. Stefans team meeting has resulted in which of the following?
a. an organizational dilemma
b. cohesiveness
c. conflict
d. groupthink
Q:
A team investigating a problem that needs improvement within their organization have begun to ask themselves what if questions. What mode is the team in?
a. explorer
b. artist
c. warrior
d. innovator
Q:
A person in charge of a given task is known as which of these?
a. lead
b. leader
c. task manager
d. task organizer
Q:
Which decision-making strategy is the most time-consuming?
a. decision by a leader
b. voting
c. compromise
d. consensus
Q:
What can limit innovation and is a loselose approach to decision making?
a. majority rule
b. compromise
c. consensus
d. decision by leader
Q:
What is the purpose of a devils advocate?
a. to push for a decision to be made in a timely manner
b. to point out obvious flaws in each solution
c. to make sure unpopular views are discussed
d. to provide the vote to make the majority
Q:
Criteria refer to the standards used to make which of the following?
a. sure that a deadline is met
b. a decision
c. a change occurs
d. something out of nothing
Q:
When groups are brainstorming, ______.
a. the more ideas, the better
b. only ideas that will work should be recorded
c. team members should record their own ideas independently
d. teams should discuss an idea before adding it to the list of possible solutions
Q:
Terry has noticed that his colleagues at work frequently take breaks and leave the office to take personal phone calls. These behaviors are known as which of the following?
a. not allowed in the handbook
b. norms
c. unproductive
d. roles
Q:
Malika tends to dominate conversations during the meetings she attends. Which term best describes Malika?
a. overtalker
b. contributor
c. attacker
d. clown
Q:
Jenny is the designated leader of her work group. Jenny should consider herself to be which of the following?
a. recorder
b. secretary
c. coach
d. coordinator
Q:
Which of the following is a designated leadership role?
a. coach
b. developer
c. coordinator
d. initiator
Q:
Which is the best option for a leader deciding on who should attend a meeting?
a. Someone from each department should attend.
b. As many employees as possible should attend.
c. Only people who are contributing to the topics for that day should attend.
d. All the administrative staff should attend.
Q:
When should an agenda be distributed?
a. several days before the meeting
b. during the meeting
c. only the secretary should have the written agenda
d. at the end of the previous meeting
Q:
During which of the following, the central form of team communication, can leadership be shared, goals and purposes be defined, a team identity be developed, and innovation be fostered?
a. meetings
b. announcements
c. agenda writing
d. brainstorming
Q:
Laurel supervises shift workers at a call center. What is the best meeting option for Laurel and her employees?
a. Keep one meeting time and assign someone from each shift to attend each meeting and ask them to relay the information to their coworkers.
b. Alternate the meetings among shifts to show that all team members are valued and respected.
c. Meet with one shift and the same employees every week
d. Do not have meetings; send memos to all staff.
Q:
Which of the following characteristics makes up a meetings environment?
a. prepared speakers
b. everyone in attendance
c. a prepared agenda
d. time
Q:
In Elliss meetings, he wants to develop listening and participation as a norm, something that was not common when his predecessor was the leader. Discuss how and why Ellis might want to consider using a round robin approach.
Q:
Russell has been elected to be his teams leader, and he takes to position seriously. One of the first things Russell needs to do as the leader is to arrange a meeting to arrive at solutions to a couple of key issues needing attention right away. In this new role, Russell sees himself as a coach for the team. Explain why and in what ways Russell is a coach for his team.
Q:
Define what is meant by consensus and why it is not the ideal solution to a problem.
Q:
Explain the difference between groups and teams.
Q:
Explain the differences between the unite approach and the nominal group technique in group problem solving. Be sure to highlight the pros and cons of each approach.
Q:
Explain the unite approach to team problem solving.
Q:
Explain the KEYS approach to achieving excellence in team communication. Be sure to go through the four steps in KEYS and explain how they apply to achieving excellence in team communication.
Q:
What is groupthink? Briefly describe the causes of groupthink and ways to avoid it.
Q:
Briefly explain three types of task roles and three types of relationship roles that help teams share leadership responsibility.
Q:
List and describe three ways to generate innovative solutions.
Q:
Determining the participants in a meeting should not be based on ______.
Q:
An ______ is a guide or an overview of the topics that will be covered during the meeting.