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Q:
The meeting ______ is as much a part of the communication that occurs as the words that are said.
Q:
Groups outperform ______, and teams outperform groups.
Q:
The ______ technique requires members to listen and not interrupt while other team members are speaking.
Q:
The third mode for conflict resolution is the ______ approach, which requires team members to move away from stating positions to exploring interests.
Q:
Every time we are faced with a conflict, we must select one of three modes of conflict resolution: flight, fight, or ______.
Q:
The ______ stage of team development is the stage in which the members carry out the duties of the group.
Q:
Conflict appears in the second stage, known as ______.
Q:
The final stage of team development is ______ where the group completes its work, resolves issues, and comes to a close.
Q:
Reynaldo is concerned because his new team members seem to be engaging in infighting and often clash with Reynaldo himself. Reynaldos team is in the norming stage.
Q:
The five stages of team development include forming, storming, performing, reforming, and adjourning.
Q:
False empowerment occurs when a leader acts as if he or she plans to involve the group in the decision-making process when the leader is actually going to make the decision regardless of the input received from the group.
Q:
Carroll is known as the groups mind guard. This is because when a group member does voice disagreement, Carroll jumps in and silences the dissent until the dissenting member begins self-censoring.
Q:
If a group member does voice disagreement, mind melds jump in and silence the dissent until the dissenting member begins self-censoring.
Q:
Groups that demonstrate groupthink are often headed by a charismatic, directive leader.
Q:
Chuck knows that most of the people who are his subordinates see conflict as having a negative connotation. In an attempt to reduce that negative view of conflict, Chuck uses wording such as discussion or sharing of ideas when mentioning conflict. Chick has a good idea.
Q:
Because most people see conflict as having a negative connotation, replacing the word conflict with words such as battle or insurrection, the phrase sounds more appealing.
Q:
Ben needs to hold a meeting because he wants to arrive at an agreement on the proposal that he had put forth. It is a good idea for Ben to include only those who support his idea and not different people who share a variety of ideas to develop innovative solutions to problems.
Q:
The whole purpose for having meetings is to get different people together to share a variety of ideas and develop innovative solutions to problems.
Q:
Being innovative is a central component to functioning as a team and achieving professional excellence.
Q:
To ensure innovation, teams must have at least one member who is strong in each area and share leadership to maximize those strengths.
Q:
David has put together a team that he believes will ensure innovation. To make sure that the team has a very good chance of success, Davids team must have at least one member who is strong in each area and share leadership to maximize their strengths.
Q:
People are sometimes stronger in some roles than in others. For instance, some people are natural artists, while others are outstanding warriors.
Q:
Lanny is proud to be the warrior who will carry out the plan of the team, but he is surprised to find out that innovative ideas are more likely to be criticized and attacked because they are different. Lanny is correct in his perception.
Q:
Despite some peoples fear of change, innovative ideas are generally not subject to criticism nor are they attacked just because they are different.
Q:
Once the teams plans have been decided upon, the role of Christina is to develop and carry out the plan. In this situation, Christina must serve in the role of warrior.
Q:
The team role of the warrior is to develop and carry out the plan.
Q:
Theos team had worked overtime to develop a number of very innovative ideas. The next step for them team is to evaluate the possible solutions and then select one solution with which to work. Theos team will move into judge mode.
Q:
Before a team has developed lots of innovative ideas, it moves into the judge mode as team members evaluate the possible solutions and then select one solution with which to work.
Q:
If you want innovative solutions, your team needs time to explore resources and discover information.
Q:
Calebs workgroup has been struggling to make a decision that will work equally well for the production/manufacturing people and the marketing people in the organization. After a great deal of thought about the problem, Caleb came up with a what if we produced and marketed like Starshower Coffee? idea that was found to be a great solution for both departments in the organization. In this case, Caleb served as the artist in this group.
Q:
The artists role in a group tends to be the member who puts together all the graphics for meeting handouts.
Q:
Looking both inside and outside your field and your type of business/industry for information and insight is what will make your team unfocused.
Q:
As explorers, team members follow their curiosity, create a map, leave their own turf, and look for a lot of ideas and information.
Q:
Judges begin by systematically examining the positives and negatives of each solution and render their decision.
Q:
Because they are achieved by individuals, task roles are also called self-centered roles.
Q:
A group consists of two or more people.
Q:
The voting technique of majority rule has been found to be the most effective overall, as it utilizes a more democratic approach to decision making.
Q:
When brainstorming, teams should take the time to reflect on each idea and leave it on the list or eliminate it immediately to avoid wasting time on it at a later time.
Q:
The most efficient and productive employees break traditional organizational norms.
Q:
Most of us think of conflict as a word that has a negative connotation.
Q:
Once meetings are set, they need to take place even if one or more key participants cannot attend.
Q:
A well-constructed agenda should indicate the topics to be covered, the length of time allotted to each topic, the person responsible for reporting on each topic, and the time allotted for new business.
Q:
Meetings should be kept at the same time of day and time each week in order to develop a routine schedule for employees.
Q:
Presentations are the central form of team communication.
Q:
A team is distinct from a group in that within teams, members share leadership responsibility.
Q:
Jacques is part of a group that is not experiencing conflict, and he is very proud of that. What might be an issue with his group? a. The group relationships are harmonious because of very good decision making. b. Jacques company discourages conflict resolution. c. The group is a team and not a group, so conflict does not exist. d. Either a groupthink or a meetingthink situation exists within this group.
Q:
Which of the following is true about conflict?
a. Conflict should be avoided at all costs.
b. Only upper-level supervisors should experience conflict.
c. Conflict happens in our personal lives but not in the workplace.
d. Conflict is a valuable, needed resource in innovative problem solving and team building.
Q:
To demonstrate that all team members are valued and respected, which of the following should be considered when scheduling meetings?
a. Meetings should be on the day shift to give hope that night shift employees may eventually earn a position to the day shift.
b. Meetings should be on the night shift so that day shift employees dont miss work going to a meeting.
c. Meetings should be alternated between shifts.
d. Meetings should be on weekends so that day shift and night employees dont miss work going to a meeting.
Q:
Which of these roles is generally dysfunctional that can interfere with the relationships among members?
a. relationship
b. task
c. self-centered
d. team
Q:
Barbra is a member of a team that works well together and seems to have a positive way of interacting with one another. It is Barbaras job to keep everyone in this positive posture in her team member capacity. Which of these roles is Barbara enacting?
a. relationship
b. task
c. self-centered
d. team
Q:
Mels job is to be the corporate troubleshooter in his career path. Mel goes from remote company location to location and corrects that which get in the way of corporate profits and positive customer perception. As Mel often says, Its my job to get things done, not make friends. Which kind of role is Mel taking on in this troubleshooter position?
a. relationship
b. task
c. self-centered
d. team
Q:
Joaquin has been asked by the president of his company to form a collection of five-to-seven members who will share leadership responsibility for creating a collective identity, achieving mutually defined goals, and fostering innovative thinking. Which of these names this kind of collection of employees in this case?
a. group
b. clan
c. team
d. cluster
Q:
Corky is trying to make sure that the KEYS approach to achieving professional excellence in team communication is a major priority in his life. To achieve success, Corky should do which of the following?
a. determine whether or not you want to be a part of the team
b. evaluate what is professional communication and what is not
c. evaluate who should be a part of the team
d. determine who you need to exclude from any communication
Q:
Siobhan has been placed in charge of planning a meeting for her half of the company and has to consider the place where the meeting can be held and what the best time would be when the most necessary attendees can be there. Siobhan, in this case, has to consider which of the following?
a. meeting environment
b. meeting pragmatics
c. meeting culture
d. a time at the end of the workday when attendees can be kept over
Q:
Groups mired in groupthink do not receive which of these from the outside?
a. feedback
b. financial support
c. additional input
d. friendship requests
Q:
Which of the following includes both the time and the place a meeting is held?
a. meeting environment
b. meeting pragmatics
c. meeting culture
d. a time at the end of the workday when attendees can be kept over
Q:
Which of the following influence whether a meeting runs effectively?
a. making a meeting mandatory for all employees, even when the topics do not affect them
b. allowing topics to be brought up for the first time at the meeting
c. meeting participants
d. presenting the agenda as a handout synopsis after the meeting ends
Q:
In the KEYS approach to achieving professional excellence in team communication, you should do which of the following?
a. determine whether or not you want to be a part of the team
b. evaluate what is professional communication and what is not
c. evaluate who should be a part of the team
d. determine who you need to exclude from any communication
Q:
Ans: T
Q:
Semantic information distance is a term that describes which of the following?
a. when employees and supervisors do not share the same view of some organizational issues, basic job duties, or employees participation in decision making
b. when the information being presented in a meeting is not in line with the companys mission statement
c. how companies communicate by different channels such as phone, internet, and mail
d. when semantics play a part in organizational decision making
Q:
Pablo and Linc are discussing the big game this coming weekend. Others see that the two of them are deep in conversation and do not disturb them by trying to join in. The conversation between Pablo and Linc is which of the following?
a. triad
b. quatrad
c. quintad
d. dyad
Q:
Interpersonal communication is dyadic, meaning it occurs with how many people?
a. three
b. four
c. five
d. two
Q:
Bruce and Carol are discussing an upcoming business trip after Carol returned from a mandatory leave of absence. Carol laughs and makes eye contact with Bruce, joking about the length of the trip. The laughter and joking are what layer of their interaction?
a. relational
b. topic
c. content
d. contextual
Q:
Which is the best definition of interpersonal communication?
a. a large number of people interacting
b. cocreation of meaning as people interact and is dyadic
c. a face-to-face communication
d. one person talking to a group
Q:
How do upward distortion and general distortion differ?
Q:
Discuss how advocacy can work to a subordinates advantage and improve his or her professional excellence in the workplace.
Q:
Explain how external customers and internal customer differ.
Q:
Discuss how ingratiation can work for and against a subordinate.
Q:
Discuss intimacy in the workplace.
Q:
How do messages get altered as they move from subordinates to superiors?
Q:
Explain communication privacy management (CPM) theory, including issues that are managed using this theory.
Q:
In any case of sexual harassment, you should report the behavior to a ______ and/or your ______.
Q:
We each develop our own set of rules that helps us determine what information we share, or ______, and what information we keep private.
Q:
Gay, lesbian, bisexual, transgender, questioning, intersexed, and ally (______) people will no doubt make up part of the diverse population in any professional setting.
Q:
Customer relations may also be called ______.
Q:
Each communication channel has strengths and weaknesses, but when it comes to developing interpersonal relationships, ______ communication is still the best way.
Q:
The co- in ______ is a prefix meaning together or jointly.
Q:
When using the persuasive technique of ______, you evaluate your bosss needs and preferences and then develop messages, arguments, and proposals that line up with those needs and preferences.
Q:
______ occurs when information is not passed on to the supervisor.
Q:
______ occurs when the messages sent up the chain of command, from subordinates to supervisors, are altered.