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Q:
______ describes how employees and supervisors do not share the same view of some fundamental areas such as organizational issues or basic job duties.
Q:
Your interpersonal relationships at work provide a supportive social system that will increase your job ______.
Q:
Interpersonal communication occurs between two people, meaning it is ______.
Q:
The majority of communication occurs in what is known as the ______.
Q:
Achieving professional excellence with your coworkers is accomplished most easily by following the KEYS process and thinking of your coworkers as internal customers.
Q:
The information found on the grapevine is more efficient and more accurate than the information shared through formal communication channels.
Q:
An informal communication network is defined as a group of individuals who regularly share a line of communication who have communication responsibility prescribed by the organization.
Q:
When Theo began working for his new company, his desk was situated a few feet away from Brunos. Very quickly the two began going to lunch together and, after a few weeks, began to shoot a few baskets after work and even get their families together for barbeques and parties on weekends. The two became fast friends because coworkers who work in adjacent desks, cubicles, or offices are more likely to develop close relationships than people who work for the same company but on different floors or opposite ends of a building.
Q:
Coworkers who work at desks near one another are less likely to develop close relationships than people who work for the same company but on different floors or opposite ends of a building.
Q:
Coworker relationships may be based on the fulfillment of needs.
Q:
Effective interpersonal communication with your coworkers is less important than interpersonal communication with your superiors.
Q:
Alphonse has, at times, gotten nervous when talking with the district manager to whom he reports. Alphonse has to give a presentation at a meeting where the district manager will be in attendance. As a result, not only has Alphonse worked on his verbal presentation skills, but he has also tried very hard to see if his nonverbal behaviors are generally appropriate for the occasion. This is a good idea for Alphonse because appropriate verbal and nonverbal behaviors often make or break your chances of being viewed positively on the job.
Q:
It is important to know that appropriate verbal behaviors often make or break your chances of being viewed positively on the job, but nonverbal behaviors have little effect.
Q:
Rich has been working on applying the KEYS process to his life and career. He has recently been working to include advocacy into his workplace communication skillset. This is a good move for Rick because advocacy falls in line with the KEYS process, as it requires him to know himself and evaluate the professional context.
Q:
For those seeking professional excellence, advocacy is the strategy of choice when communicating with supervisors.
Q:
Cathy has tried ingratiation to improve communication with her boss because she wants to get extra paid days off to attend a concert that is several hundred miles away. Cathys communication with her boss is insincere or has not generally been viewed as her style, and Cathy has gotten the impression that the boss doesnt really like the direct attention. These would be the factors that caused Cathys communication to come across as less than professional.
Q:
The interpersonal communication between supervisors and subordinates focuses exclusively on conveying status.
Q:
The interpersonal communication between supervisors and subordinates is limited to the relational layer of communication in the workplace.
Q:
If Alonzo works directly for Marybeth, Alonzo would be, in workplace terms, Marybeths subordinate.
Q:
If Marybeth is Alonzos direct boss, she would be, in workplace terms, Alonzos superior.
Q:
In the workplace, the superior is typically the higher status person, and the subordinate is the lower status person.
Q:
Rudy has met his new boss, Jeremy, and has decided that he will communicate with Jeremy as though Jeremy were his close friend and will just let communication occur. Rudy needs to realize that he needs to evaluate Jeremy just as he would anyone else.
Q:
To communicate effectively with your supervisor, you must evaluate him or her in the same way you evaluate everyone else.
Q:
Sean moved a message toward his direct supervisor but emphasized some aspects of the message. Sean engaged in summarization.
Q:
If Clarence and his coworkers in his work team were supposed to move a message toward their direct supervisor but did not pass information on to that supervisor, they engaged in withholding.
Q:
When Chad and his coworkers in his work team moved a message toward their direct supervisor but made some critical changes in that message, they engaged in upward distortion.
Q:
When Samantha and her coworkers in her work team moved a message toward their direct supervisor but made some critical changes in that message, they engaged in gatekeeping.
Q:
Semantic information distance is a term that describes how employees and supervisors make sure that they share the same view of some fundamental areas such as organizational issues or basic job duties to make sure everyone is in the know.
Q:
Getting to know yourself better involves adjusting your communication style in professional settings.
Q:
Creating a hostile work environment is a form of sexual harassment.
Q:
Intimacy only occurs in romance and sexuality.
Q:
The interpersonal communication between supervisors and subordinates is limited to the relational layer.
Q:
Sexual harassment can include unwelcomed sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature and is a result of communicative behaviors and sense making.
Q:
Communication that occurs within the white space is known as informal communication.
Q:
If ingratiation is insincere, not your style, or if your boss doesnt like the attention, your resulting communication will come across as less than professional.
Q:
Professional etiquette is practicing good manners in a professional setting.
Q:
Active listening strategies should be a part of your communication interaction in order to achieve professional excellence in interpersonal communication.
Q:
External customers are clients that are external to the company.
Q:
Your coworkers are potentially your internal customers.
Q:
Interpersonal communication can occur between a supervisor and a subordinate.
Q:
Interpersonal communication occurs in dyads.
Q:
Which of the following refers to ones identity based on whom one is attracted to sexually? a. sex b. sexual identity c. orientation d. flirtation
Q:
All organizations have these people as potential interactants, and anyone claiming to have professional excellence must excel at communicating with these individuals.
a. customers/clients
b. antagonists
c. regulators
d. stockholders
Q:
Kacee has passed a message along to her boss but has not passed along the entire message, choosing to omit some of the information that she passed on to her boss. This is a case in which Kacee has done what?
a. general distortion
b. gatekeeping
c. summarization
d. withholding
Q:
Philomena has been asked to pass along a message to her boss by a number of coworkers. In the process, Philomena changes the message in a way that would benefit her in the workplace. This is a case of which of the following?
a. general distortion
b. minimal distortion
c. harmless distortion
d. gatekeeping
Q:
Which of the following describes an employee who needs services or products from other parts of the organization to complete his or her work?
a. external customer
b. internal customer
c. supervisor
d. superior
Q:
We each develop our own set of rules that help us determine what information we share and what information we keep private. What is this sharing called?
a. snitching
b. hiding
c. withholding
d. self-disclosure
Q:
The majority of communication occurs in what is known as which space--that is, the part of the organizational chart that has not been prescribed?
a. white
b. black
c. outer
d. office
Q:
Harry, Hermione, and Ron all report to Professor Dumbledore. This formal communication network may be seen on which of the following?
a. informal communication networks
b. organizational chart
c. formatted communication networks
d. friendship circles
Q:
This is characterized by feelings of closeness and trust that you share with other people.
a. interpersonal communication
b. intimacy
c. privacy management
d. disclosure
Q:
Which of the following are formally prescribed by the organization?
a. informal communication networks
b. organizational chart
c. formal communication networks
d. friendship circles
Q:
Which of these is occurring when an employee acts warm and friendly toward the supervisor?
a. advocacy
b. ingratiation
c. manipulation
d. conversation
Q:
Phillip has been working very hard to earn a scholarship offered by his place of employment. Clearly, he needs some support in this endeavor, and Paul is working on the sidelines to send messages to the scholarship committee and to argue in favor of Phillip receiving that scholarship. This assistance and support is known as which of the following?
a. advocacy
b. ingratiation
c. manipulation
d. conversation
Q:
Of the following, which involves evaluating anothers needs and preferences and then developing messages, arguments, and proposals that line up with those needs and preferences?
a. advocacy
b. ingratiation
c. manipulation
d. conversation
Q:
Which of these occurs when the message is changed to serve the subordinates purposes?
a. gatekeeping
b. summarization
c. general distortion
d. withholding
Q:
When you evaluate your professional context, you are becoming more of which one of these?
a. audience centered
b. person centered
c. self-centered
d. profession centered
Q:
Which of these occurs when information is not passed on to the supervisor?
a. gatekeeping
b. summarization
c. general distortion
d. withholding
Q:
Which of the following occurs when the employee summarizes the messages in such a way that emphasis is placed on certain aspects of the message?
a. gatekeeping
b. summarization
c. general distortion
d. withholding
Q:
This occurs when some, but not all, of the information is passed on to the supervisor.
a. gatekeeping
b. summarizing
c. general distortion
d. withholding
Q:
This terminology is applied when the messages that move from subordinate to superior are altered.
a. misunderstanding
b. downward privilege
c. upward distortion
d. none of these
Q:
At meetings, Bill often interrupts his coworkers when they are talking and allows his cell phone to ring during others' presentations. Bill is violating which of the following?
a. work norms
b. workplace courtesy
c. organizational expectations
d. professional etiquette
Q:
Janet works for a major phone company where she routinely takes calls from clients and answers questions about the company's products and services. Janet's job involves which field?
a. public relations
b. customer relations
c. publicity
d. technical support
Q:
Rudy routinely needs to order parts from another part of his company to create a finished product. Rudy is an example of which of the following?
a. external customer
b. vendor
c. internal customer
d. inclusive buyer
Q:
This is also known as the grapevine and allows employees to speak directly and not chance the message being altered as it moves though the formal communication network.
a. information superhighway
b. rumor mill
c. gossip culture
d. informal communication network
Q:
Ivana typically interacts with two of her coworkers on the same project, their information technology representative, and her immediate superior. This is known as which of these for Ivana?
a. communication network
b. office family
c. workplace community
d. organizational contacts
Q:
Susan acts warm and friendly to her supervisor when discussing possible promotions, leading some of her coworkers to call her a teacher's pet or brown-noser. Susan is using which strategy?
a. advocacy
b. ingratiation
c. disparaging
d. condescending
Q:
Daniel has an excellent idea to increase productivity on his assembly line. However, the original idea he sent to his superiors was altered along the way and became ineffectual. This occurrence is known as which of these terms?
a. gatekeeping
b. summarization
c. upward distortion
d. withholding
Q:
Which of the following is a reason why interpersonal communication is important to Vlad?
a. Your ability to relate with other people is central to achieving professional excellence.
b. Vlad is looking for a date and does not have any friends.
c. Vlad wants to get to know his supervisor better so that he might find some indiscretion he could use to get what he wants in the workplace.
d. He needs an excuse to skip the annual holiday party that is held at a local resort.
Q:
Bryan is the vice president of the human resources division for his company, and John is one of his employees. Therefore, which roles do they take on?
a. Bryan is the superior, and John is the subordinate.
b. Bryan is the supervisor, and John is the coworker.
c. Bryan is the leader, and John is the follower.
d. Bryan is the superordinate, and John is the assistant.
Q:
Because it occurs between two people, interpersonal communication is said to be which of the following?
a. dual
b. dyadic
c. conversational
d. double
Q:
According to which theory is the information we choose to disclose managed by our own self-set rules?
a. managerial information
b. information security
c. self-disclosure maintenance
d. communication privacy management
Q:
Approximately how many women in workplace romances reported motives relating to the job?
a. 14%
b. 25%
c. 35%
d. 50%
Q:
Information from formal networks is which of the following when compared with information from informal networks?
a. less efficient and more accurate
b. less efficient and less accurate
c. more efficient and more accurate
d. more efficient and less accurate
Q:
Which is the best technique for communicating with a supervisor?
a. ingratiation
b. gatekeeping
c. advocacy
d. There is no one best way to communicate with your supervisor.
Q:
To limit message distortion, supervisors can do which of the following?
a. expand the number of people a message must travel through before it gets to you
b. use someone other than the source of the message for clarification
c. close communication channels open with subordinates and customers
d. limit the number of people a message must travel through before it gets to you
Q:
When Karins supervisor asks about her work load, she says it is fine. In actuality, she spends much of her time on personal calls and recently had to ask her coworkers to do some of her part of the project in order to meet the deadline. This type of deception is known as which of these?
a. summarization
b. general distortion
c. withholding
d. gatekeeping
Q:
Karin does not want her supervisor to know that the employees she is in charge of are not fulfilling their obligations, fearing the information will make her look like a bad manager to her boss. She decides not to tell her supervisor and deal with it on her own. This type of message distortion is known as what?
a. gatekeeping
b. general distortion
c. withholding
d. upward withholding
Q:
What are artifacts and what is their purpose?
Q:
Explain cultural rituals and provide an example of a cultural ritual associated with college.
Q:
Caleb has learned that when it comes to communication competence, he should be focusing on differences based on ethnicity, not race. Discuss why this is the case.