Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Business Communication
Q:
Discuss the difference between race and ethnicity.
Q:
Explain the tactics of organizational assimilation. Be sure to mention each distinct phase.
Q:
List and describe the seven tactics that a newcomer can use to learn about an organization.
Q:
Give three examples of diversity in professional contexts.
Q:
Explain and give examples of worldview.
Q:
______ conversation is one tactic a newcomer can use to learn about an organization.
Q:
An institutions ______ may include furniture, buildings, technology, artwork, and logos.
Q:
One way in which ______ will affect your communication is through differences in accents, dialects, and languages.
Q:
How you talk, behave, dress, and think is heavily influenced by the ways in which others have socialized you into various ______ groups.
Q:
______ is the act of excluding or denying people of products, rights, and services based on their race, ethnicity, religion, gender, age, sexual orientation, or disability.
Q:
Factors such as shared history, shared identity, shared geography, or shared culture may join together to form ______.
Q:
Jaspers boss is continually discussing the companys competition and suggesting that it is an us versus them marketplace, trying to motivate his workforce to beat the competition. Jaspers boss has established this us versus them ______.
Q:
Brenda is trying to learn more about her new college, but the dean who handles informational requests is not available at the same time Brenda is. Brenda asks her questions of another person who works in the office. Brenda is using third-party questioning.
Q:
Every organization and profession has its own language or jargon that should be avoided and not used in the workplace.
Q:
When developing professional excellence using the KEYS process as it relates to cultural competence, it is important to begin by knowing yourself and knowing what stereotypes you hold.
Q:
If the Flat Earth Society believes that our world is flat and not round or egg shaped, this belief is part of their worldview.
Q:
Worldview refers to a cultures orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world.
Q:
Come in TODAY and receive a free gift. Help us recognize our 50th year in business!! The celebration of significant organization events is a form of cultural ritual.
Q:
If the QRST pharmaceutical company provides a paid day off for every employee on their birthday, it is a form of cultural ritual.
Q:
When Suzies family celebrates her birthday each year, it is a form of cultural ritual.
Q:
Testing limits is a strategy a newcomer can use to learn about an organization.
Q:
Perception checking is unrelated to cultural competence.
Q:
Mutual respect is also known as mutual understanding.
Q:
While dialect refers to a persons pronunciation of various words in a language, accent differences include variations in the pronunciation of words as well as in vocabulary and syntax.
Q:
Surveillance is obviously the most direct way to gain information.
Q:
From the day you were born, your parents, your siblings, your relatives, your friends, your teachers, and even strangers have been working to socialize you into the culture or cultures that make up your experiences.
Q:
During their conversation about a new student in class, Frankie expresses a couple of stereotypes to describe that student. Johnny quickly raises his voice, telling Frankie that stereotyping is wrong and that she needs to stop immediately. Johnnys point is correct.
Q:
Stereotypes merely describe the way in which humans categorize or understand, but they are still always negative.
Q:
Race and ethnicity have the same meanings relative to diversity.
Q:
Women are more likely to communicate in a style know as report talk.
Q:
Because men and women work together in various contexts, there is no need to approach gender diversity with cultural competence.
Q:
Men and women share the same ways of knowing and communicating.
Q:
The act of excluding or denying people of products, rights, and services based on their race, ethnicity, religion, gender, age, sexual orientation, or disability is known as discrimination.
Q:
When cultural competence and mutual respect are absent, discrimination is absent.
Q:
When Elijah and his teammates communicate with the goal of mutual respect, cultural tensions, misunderstandings, and conflict can be avoided.
Q:
In order to succeed in any professional environment, a person must be aware of and sensitive to differences between themselves and others.
Q:
In the workplace, people you may be working with could present you with differences youve never encountered before, and your communication choices will make or break the experience.
Q:
Practices, behaviors, celebrations, and traditions common to people, organizations, and institutions are known as cultural rites.
Q:
Laura was recently hired by the local professional football team to work in their administrative offices. As a show of support for the team, Laura stared wearing earrings with the logo of the team on them. These earrings would be considered to be artifacts.
Q:
When she entered the office of the human resources manager for a job interview, Jody noticed that the manager had a number of photos of baseball players and the local baseball stadium on the bookcase shelves and on her desk. These photos are artifacts.
Q:
Perception checking is asking others if their perceptions or sense of understanding is correct or incorrect.
Q:
Cultural diversity awareness is being aware of diversity thats present in any working or social environment.
Q:
Women are more likely to communicate to accomplish a task by using report talk.
Q:
Men are more likely to communicate to establish relationships by using rapport talk.
Q:
Every organization has its own organizational culture.
Q:
Stereotypes are always negative.
Q:
Knowing and understanding the organizational culture is necessary to be able to step back and reflect on your own communication.
Q:
Dialect refers to various pronunciations of words from the same language.
Q:
Men tend to tag questions on to the end of their statements for the purpose of more discussion.
Q:
Tensions in the workplace are complex and require more than simple mutual respect to avoid.
Q:
Issues such as religion and gender differences influence each of our worldviews.
Q:
Jargon is a type of slang that is not appropriate to use in professional contexts.
Q:
Surveillance is a beneficial tactic that may be used to receive more accurate information.
Q:
Socialization is part of a larger process known as assimilation.
Q:
When Dixie meets a new person and there seems to be a language barrier, which of these actions should Dixie take? a. speak louder b. be prepared to ask and answer many questions to ensure a clear understanding c. lose her patience d. become frustrated
Q:
What should you do if your organization has translation services?
a. direct others to use them
b. discourage people from using them
c. recommend that people speak your language so that you can understand them
d. use them yourself
Q:
Eduardo knows that some people live with one or more disabilities and has seen evidence of people who use wheelchairs or other medical assists to move from place to place. Eduardo has just learned that not all disabilities can be seen, yet those disabilities exist, nonetheless. Which lesson has Eduardo learned?
a. If it cant be seen, it is not a disability.
b. Some forms of disability are invisible.
c. Appearance will tell whether a person lives with a disability.
d. Only people with disabilities that can be seen should be considered to be part of the diverse workforce.
Q:
Biffs boss is complementing Biff on his high level of knowledge about other employees who differ in some way in comparison with him. This complementing is about which of Biffs skills?
a. cultural competence
b. assimilation
c. discrimination
d. prejudice
Q:
Taking time to learn the organizational culture is essential to your success as a communicator and a necessary part of the KEYS approach. Which part of the KEYS approach does this represent?
a. know yourself
b. evaluate the professional context
c. assimilating college students with others
d. step back and reflect
Q:
Ryan has been with his company for five years and just received his service pin for those five years. A special meeting was held to present the pin to Ryan. This meeting would be considered which of the following?
a. artifact
b. cultural ritual
c. disguising conversation
d. jargon
Q:
Which of the following is the most direct way to gain information?
a. testing limits
b. surveillance
c. overt conversation
d. indirect questioning
Q:
Charlene believes that her attempt to learn more about the organizational culture at her new job will be better served and she may get more accurate answers through observation instead of asking questions directly and potentially receiving the politically correct response, rather than the truth. This observation technique is also called which of these?
a. testing limits
b. surveillance
c. disguising conversation
d. indirect questioning
Q:
Which of the following refers to the way in which an organization operates, the attitudes the employees have, and the overall tone and approach to any given business?
a. organizational socialization
b. organizational assimilation
c. workplace dissimilation
d. organizational culture
Q:
The assimilation process is really part of a much larger phenomenon that is the experiences that shape our attitudes, perceptions, emotions, and communication choices. This process is called which of the following?
a. socialization
b. assimilation
c. dissimilation
d. epilation
Q:
The process that is the adjustment period and settling in thats common for anyone starting a new job in known as which of the following?
a. stimulation
b. intermodulation
c. assimilation
d. ambulation
Q:
Which of these is about people seeking understanding through the vehicle of open dialogue?
a. compassion
b. understanding
c. mutual respect
d. bias
Q:
Which of these is a specific competency in which you ask others if your understanding is correct or incorrect?
a. perception checking
b. discussion
c. reiterating
d. discriminating
Q:
A culturally competent professional has the knowledge of difference and does which of these?
a. is always striving to learn more
b. uses that knowledge to advance her or his agenda
c. strives to educate others about how to act in our culture
d. keeps people of different cultures separated
Q:
Sally was working on a team that comprised of colleagues from a different cultural background who value time differently. Sally was consistently frustrated with the way in which the team worked together, lamenting that meetings often started late and went well beyond their scheduled end time. While her colleagues were focused on developing relationships across the team, Sally just wanted to get her work done and move onto the next task. What is Sally lacking in this scenario?
a. self-awareness
b. global view
c. cultural competence
d. none of these
Q:
Which of these are temporary embellishments or objects characteristic of a particular culture or institution?
a. emblems
b. artifacts
c. fixtures
d. illustrators
Q:
Which of these refers to the way an organization operates, the attitudes the employees have, and the overall tone and approach to any given business?
a. culture
b. organizational culture
c. organizational worldview
d. worldview
Q:
Which of the following includes the rules of living and functioning in society?
a. society
b. ideology
c. worldview
d. culture
Q:
Alice works for a hospital in an ethnically diverse neighborhood. To ensure everyone receives competent health care, the hospital places multilingual instructions and warning signs all around the complex. These practices are known as which of the following?
a. interpretation systems
b. language barriers
c. translation services
d. cultural competence
Q:
Which of the following refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture?
a. race
b. culture
c. ethnicity
d. none of these
Q:
Shawns company meetings are characterized by open dialogue and understanding others with an open mind. Shawns company is engaging in which of the following?
a. debate
b. open communication
c. empathetic listening
d. mutual respect
Q:
Lauren has a new coworker who pronounces English words differently than she does, which leads her to believe that her coworker is from a different country. Lauren is making an assumption based on which of these areas of communication?
a. dialect
b. accent
c. slang
d. jargon
Q:
The process that brings businesses into greater contact with the rest of the world and gives our daily lives an increasingly international orientation is known as what?
a. globalization
b. convergence
c. global unity
d. economic unification
Q:
Which of these terms refers to a social group that may be joined together by factors such as shared history, shared identity, shared geography, or shared culture?
a. race
b. nationality
c. ethnicity
d. community
Q:
Jenny is new to the law firm and is confused about some of the companys organizational culture. She asks several of her coworkers to clarify if her perceptions and understanding are correct. Jenny is engaging in which of these activities?
a. reinforcing
b. fact checking
c. cultural competence
d. perception checking
Q:
Which of the following is cultures orientation to supernatural, human, and natural entities in the cosmological universe and other philosophical issues influencing how its members see the world?
a. philosophy
b. worldview
c. doctrine
d. belief