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Q:
The activity of professors passing out syllabi on the first day of class or college graduations is known as which of the following?
a. organizational norms
b. institutional routines
c. cultural rituals
d. rites of passage
Q:
Davids companys office is characterized by modern furniture, a classic architectural design, and extensive displays of the company logo on office supplies. These characteristics are known as which of these below?
a. artifacts
b. organizational assets
c. company culture
d. organizational culture
Q:
Which of the following does your text list as a common mistake among professionals?
a. neglecting to take an inventory of others in the working environment
b. failing to develop a rapport with their superiors
c. failing to develop a rapport with their subordinates
d. befriending the wrong type of employees
Q:
Cultural diversity awareness is being ______ of diversity thats present in any working or social environment, while cultural competence refers to the level of ______ a person has about others who differ in some way in comparison to him or herself.
a. tolerant; understanding
b. aware; knowledge
c. knowledgeable; awareness
d. considerate; empathy
Q:
We come to understand the organizational culture and one another through which of these?
a. water cooler talk
b. narratives or stories
c. memos
d. evaluations
Q:
The categorization of people based on physical characteristics such as skin color, dimensions of the human face, and hair is which of these?
a. ethnicity
b. race
c. creed
d. culture
Q:
The act of excluding or denying people of products, rights, or services based on their race, ethnicity, religion, sexual orientation, gender, age, or disability is known as which of these terms?
a. defamation
b. discrimination
c. denying
d. excluding
Q:
Women tend to tag questions at the end of their statements for what purpose?
a. for confirmation of their opinion
b. for moral support
c. for a response from the other person
d. to question their statement
Q:
Professor Jansen tells the class that men and women are part of very different cultures. Julianna has never thought of this possibility and researches to find that it is, indeed, backed by research. Julianna is learning about which of these areas?
a. ethnicity
b. race
c. religion
d. gender
Q:
In the United States, people from various regions use different words when referring to Coca-Cola, such as soda, pop, soda pop, for example. These word choices refer to which of these speaking styles of a region?
a. dialect
b. syntax
c. accent
d. language
Q:
Which of the following statements is true concerning language in the workplace?
a. Employees are more productive if they all speak the same language.
b. The use of more than one language in a workplace is preferred.
c. Employees who are bilingual are always paid more.
d. Language choice has implications for the way in which individuals are treated.
Q:
Sally is a nurse at a hospital. Her new coworkers speak using nursing acronyms and have various words for policies and procedures that are unique to the profession she is in. This language is referred to as which of the following?
a. banter
b. jargon
c. workplace slang
d. hospital talk
Q:
Richard wants to know how his company handles late lunches but does not want to ask anyone. Instead, he watches others take late lunches and observes the managers reaction. Richard is doing which of these activities?
a. using surveillance
b. observing
c. spying
d. indirectly questioning
Q:
Jackson needs information about a grant submission that one of his colleagues has been awarded in the past. He approaches the colleague and asks about the kinds of things the committee is looking for. Jackson is using which tactic?
a. direct questioning
b. overt questioning
c. perception checking
d. third-party questioning
Q:
The assimilation process begins at what point?
a. during the recruitment process
b. after a coworker has finished training
c. when the applicant arrives for an interview
d. from the point of hiring
Q:
The period of time in which people starting a new job adjust and settle in is called which of these?
a. probationary period
b. workplace networking
c. the socialization process
d. the assimilation process
Q:
What process shapes our attitudes?
a. assimilation
b. socialization
c. orientation
d. cultural identity
Q:
Most institutions of higher education have career planning centers.
Q:
In the 21st century, most organizations post positions in the newspaper.
Q:
The Internet has become an excellent tool for locating employment opportunities.
Q:
Private employment agencies are sometimes known as head hunters.
Q:
The state employment service, sometimes called the Job Service, is located in Washington, D.C., only.
Q:
When doing a mock interview, you should have different people take different approaches to the interview.
Q:
Scripting answers should follow a five-part formula.
Q:
Jo is asked an interview as to how she handled an unhappy customer in her previous job and how she might handle that same situation today. Jo has been asked a behavioral question.
Q:
Traditional questions explore how you have handled past situations and ask you to respond to hypothetical situations.
Q:
If you believe that you have been asked an illegal question during an interview and you are subsequently offered the job, you may decide not to take it because this question might be an indicator of a hostile work environment.
Q:
When attending a job fair, you should dress in business attire and have a rsum with you.
Q:
When seeking a job, you should ask smart questions as a way to show youre a great candidate and to determine if the company is a good fit for you.
Q:
The KEYS process is not helpful in the job-seeking process.
Q:
As you prepare for the interview, you already have a clear sense of who your audience is and what they are looking for in a candidate.
Q:
By applying KEYS to the job-seeking process, you can start on the right path.
Q:
Some interviews occur with multiple interviewees.
Q:
You should not ask your references for letters of recommendation unless the position you are applying for specifically requires that you do so.
Q:
You should include hobbies and interest sections in your rsum.
Q:
Rsums should be at least two pages in length.
Q:
There is no one-size-fits-all rsum.
Q:
Most students land their dream job after graduation.
Q:
If an illegal question is asked during the interview, the respondent should make a note of what occurred.
Q:
When making your decision to accept a position, you should take into account all you have learned about this organization and position during your research and the interviewing process and compare this information with your goals and priorities.
Q:
Women should make sure that their nails are manicured and polished any color as long as it matches the outfit.
Q:
Telephone and videoconference interviews are becoming more popular as early screening phases of the interview process.
Q:
Cover letters and rsums should not exceed one page.
Q:
Rsums should not include a list of references.
Q:
Grade point averages should never be included on a professional rsum.
Q:
The researching stage of the job-seeking process comprises two components: researching openings and researching employers.
Q:
If your work history is not directly related to the position you are pursuing, it is not acceptable to list the place of employment, job title, employment dates, and the skills you acquired at this job.
Q:
Internships are reserved for students who are receiving credit for their work in an organization.
Q:
When Sydney went on a panel interview for the company she really wanted to work for, she had to remember during the questioning by the panel to do which of the following? a. acknowledge the person who asked the question as well as the other members of the panel b. make constant eye contact with the person who asked the question c. address each person on the panel only when they asked a question d. make sure she wasnt distracted by someone who had not asked a question
Q:
In your job search, your first audience may well be which of the following?
a. the president of the company
b. the person with whom you will be working
c. an employee from the Human Resources Department
d. the person you will replacing in the organization
Q:
The second step in the KEYS model in the job search is to do which of the following?
a. evaluate the professional context, including your audience and the organization
b. know yourself, so begin there with self-exploration
c. step back and reflect on how you rate your communication interactions
d. use your communication interaction and use other intelligent and relevant questions to bolster your interview
Q:
Sheri wants to be sure that the interviewer she will be meeting with today has access to her professional references. In order to do this, she makes certain that her rsum has the following note on it.
a. The phone numbers of my references are as follows:
b. References are available on request.
c. I have never had a job before, but I can have you talk to my parents.
d. Please do not contact my references.
Q:
The purpose of the rsum is to do which of the following?
a. be the first thing the interviewer receives
b. impress the interviewer
c. highlight you
d. pacify a needless request
Q:
Many rsums have moved away from the objective and toward which of the following with regard to skills and traits?
a. introduction
b. extension
c. supporting examples
d. summary
Q:
Like the rsum, your cover letter should be how many pages?
a. three
b. five
c. one
d. two
Q:
These accompany your rsum and serve to introduce you as a potential employee, highlight your rsum, and demonstrate your writing skills.
a. cover letters
b. references
c. statements of veteran status
d. demographic analyses
Q:
For electronic applications, youll most likely be cutting information from where and pasting it into the application?
a. the job announcement
b. your cover letter
c. your rsum
d. an internet site
Q:
Electronic rsums should be prepared in common programs, such as which of these?
a. Aldous Pagemaker
b. Apache
c. Microsoft Word
d. WordStar
Q:
Elias has a formula for answering questions in an interview. He takes a direct approach, then backs up his answer with a supporting example, and then relates the answer to the organization to which he is applying. Elias is doing which of the following?
a. scripting answers
b. practicing answers
c. preguessing answers
d. postguessing answers
Q:
The three-part formula for preparing for an interview that includes directly answering the question, backing up your answer with a specific example that supports your answer, and connecting the answer back to the company and/or the position is known as which of the following?
a. scripting answers
b. practicing answers
c. preguessing answers
d. postguessing answers
Q:
What is the general rule about including your GPA on your rsum?
a. If your GPA is 2.0 or higher, include it.
b. If your GPA is 3.0 or higher, include it.
c. Unless you have a 4.0, dont include it.
d. Never include your GPA.
Q:
What part of the rsum does the following statement represent: To obtain a position as a reading specialist with the Altoona Area School District?
a. objective
b. summary
c. subjective
d. thesis
Q:
Which rsum is the one in which skills are broken down into categories that quickly communicate to employers what the candidate can do for them?
a. generic
b. combination
c. functional
d. best
Q:
What is the purpose of a generic rsum?
a. to provide a starting point for customizing your rsum to each position
b. to serve as a catch-all rsum for most positions for which you apply
c. to apply for entry-level positions
d. to provide employers with a general sense of who you are as a candidate
Q:
Interviewing is about finding which of the following?
a. the person who is the best fit for the job
b. candidate with the most qualifications
c. the person who has the best education
d. the person who has done the most volunteer work
Q:
Which of these is the most common rsum and probably the easiest to prepare?
a. functional
b. chronological
c. combination
d. online
Q:
The need to effectively do which of the following becomes increasingly important as your career progresses?
a. use up vacation days
b. create a generalized rsum
c. create a reusable cover letter
d. negotiate
Q:
Janet is nervous about an interview she has with a potential employer next Monday, so she gets her mother, sister, and best friend to run through possible questions that she might be asked. This is an example of which of these interviews?
a. scrimmage interview
b. practice interview
c. test interview
d. mock interview
Q:
During an interview, Todd was asked by a potential employer for an example of how Todd had met a very short deadline. This is which type of question?
a. traditional question
b. behavioral question
c. scripted question
d. pressure question
Q:
What important document would you use to introduce you as a potential employee, highlight your rsum, and demonstrate your writing skills?
a. orientation letter
b. interview letter
c. cover letter
d. introduction letter
Q:
Experience outside of a job that you have gained through internships, class projects, volunteering, or student organizations is known as which of these types of experience?
a. relevant experience
b. applicable experience
c. school experience
d. extracurricular experience
Q:
Randy has prepared a rsum that breaks down all his useful skills into categories that will let employers know what he can do for them. Randy has created which of these rsums?
a. chronological rsum
b. functional rsum
c. combination rsum
d. skill/asset rsum
Q:
Alice is having difficulty finding a job out of college, so she goes to an organization that finds potential employers for her for a nominal fee. This organization is known as which of these choices?
a. career planning center
b. state employment service
c. professional association
d. private employment agency
Q:
John is involved in a workschool cooperation that involves him following around a professional in his or her field for a week. This is known as which of the following?
a. internship
b. shadowing
c. orientation
d. field training
Q:
When asking yourself what you are best at, what you enjoy doing the most, and what motivates you, what activity are you engaging in?
a. self-exploration
b. self-determination
c. career exploration
d. priority exploration
Q:
Telling everyone you know that you are job searching and making certain to be specific about the kind of job you are looking for are which aspect of the job-seeking process?
a. exploring
b. interviewing
c. using word of mouth
d. researching
Q:
How soon after the interview should you call the potential employer to see if a decision has been made?
a. never
b. two weeks
c. one week
d. two days
Q:
When is the proper time to inquire about salary?
a. at the end of an interview when the interviewer asks if you have any questions
b. before you accept the interview
c. after you are hired
d. after you are offered a job
Q:
Which of the following is an illegal question to ask during an interview?
a. total length of time at previous positions or total years of experience
b. what country the interviewee was born in
c. salary requirements
d. how soon can the applicant start
Q:
Research on first impressions has shown which of these to be true?
a. Once a first impression has been made, it is nearly impossible to change.
b. Once a first impression has been made, twice as much information is needed to reverse it.
c. First impressions are formed in the first 30 seconds of meeting someone.
d. A lasting first impression is more important than the interview itself.