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Q:
Discuss the appropriateness of touch with regard to a professional setting. Is there ever a situation where it is appropriate to move beyond the functional/professional touch?
Q:
Think about an example where your space has been violated. What boundary or territory markers did you set up around you? Why were they not effective?
Q:
How do your gestures and body movement impact a professional setting differently than an informal or social setting?
Q:
Why do you think it is important to alter our facial expressions depending on the context of a situation? Under what circumstances would it be inappropriate to show your true feelings during an interaction?
Q:
Discuss how you would alter your physical appearance between going to a concert and going to a job interview. What do want your alterations to say about you in each of the different contexts?
Q:
Effective communication involves accurate interpretations of others verbal messages as meaning is ______.
Q:
When employing the KEYS process, Michael needs to evaluate the professional context that requires that he assess what nonverbal signals are considered acceptable in his ______.
Q:
A study has indicated that lawyers can project a favorable impression of themselves and their firms for prospective clients through sustained ______ and other forms of body language, such as an erect but relaxed sitting position and close ______ to the clients.
Q:
Nonverbal cues (eye gaze, speech hesitations, gestures, clothing, and posture) have been shown to influence experimental buyers perceptions of the sales representative and their ______ of the sales presentation.
Q:
When Loreen is hiding an expression connected to a felt emotion and replacing it with an expression more appropriate to the situation, she is engaging in ______.
Q:
Facial expressions and gestures that display emotion are known as ______.
Q:
Colton is studying human movement, gestures, and posture. This area of study is______.
Q:
______ are gestures we use to release tension.
Q:
The ______ layer reveals how you feel about the other person; whether you like or dislike the other person, feel in control or subordinate, feel comfortable or anxious, and so on.
Q:
The professional handshake is an example of ______ touch.
Q:
Touch is also called______.
Q:
When we reduce the intensity of our facial expression connected to a certain emotion, it is called ______.
Q:
Evasive glances and limited-duration eye contact on the part of a communicator tend to reduce compliance with requests.
Q:
Social norms and communication expectations in our culture set the rules for what kinds of emotional expressions are appropriate in certain situations.
Q:
Seeing someone using adapters can alert us to that persons discomfort in some way.
Q:
During his first speech in his public speaking class, Erik has one of his hands in his pants pocket and is rattling his car keys while pacing back-and-forth as he speaks. Erik is exhibiting adaptors.
Q:
A tourist has asked Felipe the way to the nearest caf. Felipe gives the tourist verbal directions and, at the same time, points in the direction of the caf. Felipe is using a regulator to help direct the tourist.
Q:
Teddys career mentor has told him to be sure he pays attention to his physical appearance and artifacts when looking for a job and dress for success. Teddy has received an invitation to interview for a job and makes sure that he has the appropriate clothes and his shoes are shined. Teddy has decided to wear a short-sleeved shirt, which will allow his tattoos to be seen by the interviewer. Teddy does not consider the tattoos to fit into the category of artifacts. Teddy is correct in his assumption.
Q:
Missy has been asked to interview for her dream job. Among the aspects of her appearance that she wants to address are her glasses because she wants to make a good impression. When considering personal appearance, Missys glasses would be known as artifacts.
Q:
When Chris goes to the movies alone, he generally tries to sit by himself near the top rows of seats or as close to the movie screen as he can, since most people dont seem to like sitting in those areas of the theater. Choosing to sit in those areas in order to feel more comfortable is an example of Chris seeking privacy.
Q:
Every time Katie visits her grandmother, she can smell the aroma of chocolate chip cookies or an apple pie baking in the oven. These smells make Katie comfortable and what she feels is a sense of warmth at her grandmothers house.
Q:
Smells in an environment contribute to our perception of warmth.
Q:
Not knowing where we are and what to expect makes us feel less comfortable.
Q:
When we think in terms of the warmth of an environment, we are focused on the temperature inside that space.
Q:
Formality refers to an understanding people have of environment that relates to how comfortably they can behave, in light of their expectations.
Q:
Negative emotions and aggressive behavior of employees are two noticeable reasons for increased organizational costs.
Q:
Environmental factors, such as architecture, design, doors, windows, color, lighting, smell, seating arrangements, temperature, and cleanliness, have no influence on people.
Q:
Proxemics refers to the impact of touch on communication.
Q:
Our relationships with others, power and status, and our cultural backgrounds determine how physically close we get to others and how close we let others get to us.
Q:
Vocalics provide information about our self-confidence and knowledge and influence how we are perceived by others.
Q:
Vocalics refer to how people use their voices to communicate and express themselves.
Q:
Vocalics are sometimes referred to as oculesics.
Q:
The third step of the KEYS process is to step back and relax.
Q:
The second step of the KEYS process is to evaluate the professional context.
Q:
Verbal communication does not carry any symbolic meaning or understanding.
Q:
Shared understanding of what communication means and what constitutes appropriate communication are known as communication rules.
Q:
A hug or pat on the back is an example of a social touch.
Q:
Affect displays complement, enhance, or substitute for a verbal message.
Q:
The jewelry, tattoos, piercings, and makeup a person uses are known as emblems.
Q:
Facial behavior is considered the most powerful form of nonverbal communication.
Q:
Oculesics is the study of eye behavior.
Q:
Space, environment, and touch are all nonverbal codes of communication.
Q:
Regulative rules define what communication means by prompting us to count certain kinds of communication.
Q:
Fillers such as umm and like are considered nonverbal communication.
Q:
Kinesics refers to how people use their voices to communicate and express themselves.
Q:
Nonverbal cues can conflict with what is being said.
Q:
Nonverbal communication cannot substitute part of a verbal message.
Q:
More than half of interpersonal messages are conveyed nonverbally.
Q:
Eye contact is a constitutive rule that counts as paying attention.
Q:
With regard to nonverbal communication, the final step of the KEYS process suggests we do which of the following? a. evaluate the professional context b. inventory the types of nonverbal cues you display to others c. take an immediate reflexive inventory of both your nonverbal communication and your partners d. step back and reflect
Q:
With regard to nonverbal communication, the first step of the KEYS process suggests we do which of the following?
a. evaluate the professional context
b. inventory the types of nonverbal cues you display to others
c. take an immediate reflexive inventory of both your nonverbal communication and your partners
d. step back and reflect
Q:
These touches typically take place within the context of a professional relationship and are low in intimacy.
a. social/polite
b. friendship/warmth
c. love/intimacy
d. functional
Q:
Brad is unhappy because his girlfriend broke up with him this morning. This afternoon, Brad is trying to smile with his friends and is using facial expressions to erase how he really feels. What Brad is doing is known as which of these?
a. masking
b. neutralization
c. haptics
d. deintensification
Q:
Betsy is hiding an expression connected to a felt emotion and replacing it with an expression more appropriate to the situation. Betsy is engaging in which of the following?
a. masking
b. neutralization
c. haptics
d. deintensification
Q:
If we reduce the intensity of our facial expression connected to a certain emotion, it is known as which of the following?
a. masking
b. neutralization
c. haptics
d. deintensification
Q:
Which layer of communication may include descriptive information such as the time of a meeting, a project due date, or the names of the coworkers assigned to a team?
a. relational
b. conceptional
c. redundant
d. content
Q:
When people communicate strong feelings of affection toward each other with hugs that may last longer and kisses that may be on the lips, this kind of touch is being applied.
a. social/polite
b. friendship/warmth
c. love/intimacy
d. sSexual arousal
Q:
Hugs and kisses on the cheek might be exchanged using this type of touch.
a. social/polite
b. friendship/warmth
c. love/intimacy
d. sexual arousal
Q:
Hugs or pats on the back are which type of touch?
a. social/polite
b. friendship/warmth
c. love/intimacy
d. sexual arousal
Q:
Katherine is giving a speech to her boss tomorrow. To prepare, Katherine puts on her conservative jewelry and makeup, her business suit, and a moderate perfume. These are known as which aspects of nonverbal communication?
a. emblems
b. illustrators
c. artifacts
d. affect displays
Q:
The nonverbal dimension that defines how we react to things by evaluating them as positive/negative or good/bad is known as which of the following?
a. immediacy
b. responsiveness
c. status
d. proximity
Q:
Nonverbal communication accounts for what percentage range of the total meaning of communication?
a. 23% to 47%
b. 65% to 93%
c. 72% to 98%
d. 35% to 50%
Q:
Learning that eye contact counts as paying attention, or that kissing/hugging counts as showing affection help define which of our rules?
a. communication rules
b. regulative rules
c. constitutive rules
d. interactive rules
Q:
For speakers to be consistently efficient at verbally conveying their intended meanings, which of the following must they do?
a. understand that intended meanings may not be fully conveyed by a message because of a variety of factors
b. use shared language that has a universal meaning
c. reiterate their message more than once to the recipient
d. constantly define what their words mean during a communication interaction
Q:
How can managers effectively convey impressions of empathy and power?
a. tone of voice
b. physical appearance
c. work environment
d. body language
Q:
The level of performance and perceived satisfaction teachers receive from their students is largely influenced by which of the following?
a. verbal communication
b. nonverbal communication
c. difficulty of course material
d. the peer relationship of the classroom
Q:
What criteria do patients often use when selecting physicians?
a. medical schooling
b. proximity to their home
c. perceived image
d. experience
Q:
Journalists who receive low public respect and esteem have been found to commonly be guilty of which aspect of communication?
a. arrogant body language
b. wordy dialogue
c. nervous body language
d. exaggerated gestures
Q:
Success in productivity and sales has been linked to which of the following?
a. being isolated from others
b. lack of any noticeable dialect
c. handshake techniques
d. verbally criticizing competitors
Q:
The constructed or natural surroundings that influence your communicative decisions, attitude, and mood are termed which of these choices?
a. context
b. backdrop
c. scene.
d. environment
Q:
Which of these precedes and perhaps structures all subsequent communication?
a. verbal communication
b. nonverbal communication
c. kinesics
d. proxemics
Q:
Many times in his workplace, Brandon has failed to learn from his communication errors and to reflect on the successes and failures of his communication interactions. He sees himself to be an excellent communicator, despite recurring misunderstanding between himself and his coworkers and clients of his firm. Some clients have complained about his ineffective communication and some coworkers have asked not be assigned to work with Brandon on team projects due to that poor communication. It may be said that Brandon exhibits which of the following? a. communication primavera b. communication bravado c. communication machismo d. communication apprehension
Q:
Patrick has an important presentation to give at the board of directors meeting this morning. Unfortunately, Patrick was awake most of the night with stomach cramps and a severe headache and he does not feel very well as he approaches his presentation. When he arrives at the meeting, he has difficulty focusing on the message he came to deliver. What is the issue that Patrick is experiencing?
Q:
Brandi is about to present her first in-class speech of the semester and is feeling anxiety about speaking to her many classmates. Explain what type of communication apprehension Brandi is experiencing.
Q:
Discuss why ethics is central to professional excellence in communication.