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Q:
Imagine that your coworker, who is also a personal friend, tells you that you seem to suffer from communication bravado, explaining what that means, how might you be able to reduce that issue to become a more effective communicator?
Q:
When applying the KEYS process, what is the importance of stepping back and reflecting?
Q:
Discuss the importance of the second aspect of the KEYS process.
Q:
Discuss the principle that you cannot not communicate.
Q:
Define and describe three types of communication apprehension.
Q:
Think about how you use social media in professional contexts. How can it be helpful in enhancing your professional excellence? How can it be harmful to your professional excellence?
Q:
Explain the differences between the different types of communication apprehension and how they can work in tandem to create noise in the communication model.
Q:
Describe the communication process using key terms and concepts from the chapter.
Q:
Imagine you are in a management position and need to roll out what you anticipate will be an unpopular change in the pay structure at your organization. This change will mean that several lower-level employees will receive pay cuts and many of your current positions will be reorganized. What kinds of things should you consider as you decide how to convey this message to your team? Frame your discussion around the KEYS process. Include concepts discussed in the communication model with particular attention paid to noise, feedback, and communication channel. You should also incorporate the textbooks discussion of ethical communication.
Q:
When Marjorie and Maggie are communicating as sender and receiver, it is expected that a ______ is communicated.
Q:
Developing professional excellence includes learning to consider things such as context and ______ when making decisions about your communication interactions.
Q:
Always and ______, communication is contextual.
Q:
Noise is part of the communication ______.
Q:
When senders encode their messages with verbal and nonverbal cues, they are trying to help others ______ what they mean.
Q:
Communication is a ______ process that consists of a number of elements, all of which are in play every time you communicate.
Q:
The way people respond initially to new business transactions depends greatly on their previous communication ______ in similar situations.
Q:
The dynamic aspect of role-taking coupled with ______ keeps a transaction flowing.
Q:
The critical functions of human communication (sending and receiving messages, offering feedback, identifying the role of different communicators) must also be applied to the context of ______ communication.
Q:
Although when Brian is initiating the exchange of information (as the sender), he cant control how the listener (as the ______) interprets the message, the goal is for the listener to understand the meaning of the message as the sender intended it.
Q:
______ is the process of understanding our experiences and the experiences of others through the use of verbal and nonverbal messages.
Q:
Values are often articulated in ______ or ______ statements.
Q:
Randall works for a restaurant chain that expects its employees to follow certain guidelines that include safety, teamwork, and integrity. These expectations are known as ethical dilemmas.
Q:
Buster realizes that his final grade will almost certainly be a D if things dont change dramatically. He approaches Professor Rogers and requests an opportunity to do some sort of extra credit right away before the semester ends and final grades have to be posted. Professor Rogers declines Busters request, stating that, if he allowed Buster to do an extra credit project, it would only be fair to make that same offer and allowance to every student in the class, and it is too late in the semester to accomplish that. Professor Rogerss decision is based on ethical considerations.
Q:
Ethical considerations are the variety of factors important for us to consider in any scenario in which were making a decision, conducting an evaluation, or making a selection.
Q:
Many people feel comfortable taking a more aggressive or assertive tone when using email than when engaging in face-to-face communication.
Q:
If the type of communication situation, such as giving a speech or running a meeting, is not something you do every day, the subordinate status can create apprehension until you become familiar with this task or situation.
Q:
Developing professional excellence means beginning to assess your communication context (location, time, and occasion where communication occurs) and use that information when developing your message.
Q:
The dynamic aspect of role-taking and feedback keeps a transaction flowing.
Q:
Using email to communicate would be considered a communication channel.
Q:
The fact that technology allows us to connect with people across the globe means that we are well prepared to communicate effectively through these channels with others living and working in different cultural contexts.
Q:
Raj knows that one of the important steps in the KEYS process is the last step. This step is to step back and reflect.
Q:
The first step in the KEYS process is Know Your Audience.
Q:
Annabelle is getting ready to graduate from college but she had a bad experience when she was in high school when speaking at an all-school assembly. Now, whenever Annabelle is asked to speak to a group, conspicuousness causes her to experience anxiety.
Q:
Johann is member of the school Democratic club and has been asked to address a group of students who are registering to vote as Republicans. This dissimilarity of philosophies and commonalities can be the cause that is making Johann anxious.
Q:
When speaking and you feel as though a listener or the audience is bored and uninterested in your message or presentation, you may begin to feel apprehension.
Q:
Professional excellence equates to communicating a message effectively.
Q:
Feeling as though you are in the spotlight and all eyes are on you can generally not be considered to be a cause of anxiety.
Q:
Preparing and organizing something to be in the spotlight can promote the feeling of formality that makes you nervous or apprehensive.
Q:
If Bennie feels anxiety when asked to speak to certain groups, he is feeling audience-based communication apprehension.
Q:
Audience-based communication apprehension explains a persons fear of speaking to certain people or groups.
Q:
If Juanita avoids social situations and never raises her hand in class to answer questions posed by the professor, Juanita is exhibiting the shy trait.
Q:
Values and ethics are the same.
Q:
To say that you cannot not communicate is to say that everything is communication.
Q:
Messages and feedback are essentially the same thing in the communication model.
Q:
Feedback points to the need for us, as communicators, to look to for cues from the other person with whom we are communicating.
Q:
Ethical dilemmas are situations that tend to present clear choices between right and wrong or good and evil.
Q:
Ethics is the general term for the discussion, determination, and deliberation processes that attempt to decide what is right or wrong, what others should or should not do, and what is considered appropriate in our individual, communal, and professional lives.
Q:
Organizational attitudes are specific principles or guidelines such as safety, teamwork, integrity, or ownership that are typically outlined in support of any given organizational mission or goal.
Q:
Perceiving ones communication as effective, while those around them perceive it as ineffective is known as communication bravado.
Q:
The fear of public speaking is known as trait communication apprehension.
Q:
Decoding messages involves the receiver of a message responding to the sender.
Q:
Professional excellence means being recognized for your skills as a communicator and serving as a role model to others.
Q:
Those who possess effective communication skills have a trait known as communication bravado.
Q:
The second step in the KEYS process is to educate yourself on the communication interaction.
Q:
Leroy is trying to give instructions to the new employee on how to execute a delicate procedure, but every time he makes a statement, the construction crew building the tower across the street makes so much noise that the new employee cannot hear what Leroy is saying. What type of noise is interfering with Leroys communication with the new employee?
a. internal
b. psychological
c. external
d. inferential
Q:
When Xander is talking with Chloe and he is the one speaking and Chloe is listening, the two serve in these roles in the communication process to cocreate meaning.
a. Xander is the coder; Chloe is the encoder
b. Xander is the receiver; Chloe is the encoder
c. Xander is the encoder; Chloe is the decoder
d. Chloe is the sender; Xander is the receiver
Q:
For the purposes of this course of study, which of the following influences how members of a business or professional organization frame communication with others both within and outside that organization.
a. Western culture
b. Eastern culture
c. Foreign culture
d. Organizational culture
Q:
Rosie has always been considered to be the shy girl in school, at her church, and even with her extended family. She tends to avoid any type of social event where she might be asked to speak and never volunteers to speak about her life experiences anywhere. Rosie exhibits which type of communication apprehension?
a. trait
b. context
c. audience-based
d. situational
Q:
Will was asked to tell his work group of about 30 people about his positive resolution to a customer service and how he was able to make the customer happy in the long run. Even though the story was a positive one, Will felt a great deal of anxiety about speaking to his coworkers. Will was experiencing which type of communication apprehension?
a. trait
b. context
c. audience-based
d. situational
Q:
When Joanie arrived at her interview for her first career-related job, she became anxious even though she had no real reason to fear the interview. Joanie exhibited which type of communication apprehension?
a. trait
b. context
c. audience-based
d. situational
Q:
A fear of public speaking is a great example of which type of communication apprehension?
a. trait
b. context
c. audience-based
d. situational
Q:
This refers to the location, time, and occasion where communication occurs.
a. environment
b. context
c. temporality
d. atmosphere
Q:
This kind of noise encompasses any internal condition or state that interferes with the communicators ability to focus on the message.
a. intrinsic
b. extrinsic
c. external
d. internal
Q:
These considerations are the variety of factors important for us to consider in any scenario in which were making a decision, conducting an evaluation, or making a selection.
a. ethical
b. pragmatic
c. instrumental
d. relational
Q:
Situations that do not seem to present clear choices between right and wrong are called which of the following?
a. paradoxes
b. conundrums
c. ethical dilemmas
d. tight spots
Q:
These are moral principles or rules that determine ethical behaviors.
a. values
b. ethics
c. expectations
d. norms
Q:
Which of the following significantly influences the nature of the communication between organizational members, whether they be strangers or intimates?
a. The perception of trying to take the others job
b. The impact of social media on face-to-face conversations
c. The need to save face in every interaction
d. The perceived social hierarchy between communicators
Q:
Joe was getting ready for his first performance evaluation at his new company. He had made a list of all the things that he felt he needed to improve upon as was the custom at his previous organization. He was surprised when he walked into his evaluation meeting to find his supervisor ready to discuss how he can develop himself for promotional opportunities. What element of the importance of human communication in business and professional contexts does this example illustrate?
a. Communicators are impacted by their previous communication experiences.
b. Role-taking is critical to the success of business and professional communication.
c. Feedback is critical to the success of business and professional communication.
d. Physical surroundings influence communicators.
Q:
Jose was getting ready for his first performance evaluation at his new company. The room where the evaluation was to take place was cramped and dimly lit. He was uncomfortable and this highlighted his nervousness. Though he had prepared for an open, honest discussion with his supervisor, he found himself to be more defensive when he was confronted with constructive feedback. What element of the importance of human communication in business and professional contexts does this example illustrate?
a. Communicators are impacted by their previous communication experiences.
b. Role-taking is critical to the success of business and professional communication.
c. Feedback is critical to the success of business and professional communication.
d. Internal noise influences communicators.
Q:
The KEYS process is designed to do which of these?
a. enhance your ability to critically assess and then improve your communication skills
b. simplify communication in the workplace
c. provide organizations with a foolproof route to success
d. identify the best possible communication channel
Q:
Human communication is defined as which of the following?
a. effectively sending and receiving messages
b. the process of understanding our experiences and the experiences of others through the use of verbal and nonverbal communication
c. the process of coming to an understanding with another human being
d. expressing your viewpoint in a way that others will accept and/or adopt
Q:
Jose was concerned about a memo he received from his supervisor, Kayla, regarding a change in the pay structure. He was anxious for a response and did not know where she was, so he sent her a text message asking specific questions about the memo. Kayla received the message and, given its complexity, did not respond right away. Jose became frustrated and even more anxious about the changes, and ultimately went to Kaylas immediate supervisor for clarity. This created problems in his working relationship with Kayla and Kaylas supervisor. Given the complexity of the message, what communication channel should Jose have used in the first place to avoid this situation?
a. email
b. memo
c. social media
d. face-to-face
Q:
What does it mean to say that one cannot not communicate?
a. Everything is communication.
b. Messages have both a verbal and nonverbal component.
c. Messages that constitute communication are only verbal.
d. Messages that constitute communication are only nonverbal.
Q:
Which of the following is the method by which you send the message?
a. avenue
b. conduit
c. conductor
d. channel
Q:
Why is it important to understand the communication context in any communication situation?
a. so you can let the context shape your message
b. so you can change the context to better suit your purposes
c. so you can tell others how they should change the context to better suit your purposes
d. all of these
Q:
Eduardo is not comfortable with his companys worklife policies. Specifically, he feels that employees without children should be given the same flexibility and opportunities for paid time off as employees with children. He has noticed many of his colleagues who are parents get time off work when their children are sick. As a result, to even things out, he has begun claiming illness in order to get paid time off work even when he is feeling just fine. He feels guilty but also feels justified in lying to his boss. What is Eduardo caught in?
a. a bad cycle
b. an ethical dilemma
c. a paradox
d. He isnt caught in anything; this is just how business is done.
Q:
When you are experiencing anxiety stemming from a concern about how your coworkers will respond to you, your communication apprehension is being caused by ______.
a. formality
b. novelty
c. subordinate status
d. peer evaluation
Q:
Blythes supervisor routinely holds their team meetings at 4 p.m. on a Friday. Blythe finds it difficult to pay attention because by that time she is starting to mentally prepare for the demands of her weekend. What kind of noise is affecting Blythes ability to pay attention?
a. internal noise
b. external noise
c. surface noise
d. deep-level noise
Q:
Leroy is always nervous in social situations and is often considered shy. What type of communication apprehension does Leroy have to manage?
a. contextual communication apprehension
b. trait communication apprehension
c. audience-based communication apprehension
d. situational communication apprehension
Q:
Moral principles or rules that determine ethical behaviors are known as ______.
a. codes of honor
b. values
c. beliefs
d. impressions