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Q:
In this article, the author mentions that ______ most important economic function came from its role as an instrument of legitimation for transformations in values initiated by the new economic imperatives of postwar America.
A. communications
B. radios
C. televisions
D. consumerisms
Q:
When audiences appropriate texts in line with the interests of the dominant culture and the ideological intentions of a text, they are performing ______.
A. interpretive engagement
B. use of media culture
C. dominant readings
D. multicultural politics
Q:
______ analyzes how linguistic and nonlinguistic cultural signs form systems of meanings, as when giving someone a rose is interpreted as a sign of love or getting an A on a college paper is a sign of mastery of the rules of the specific assignment.
A. Semiotics
B. Cultural studies
C. Globalization
D. Ethnography
Q:
Cultural studies insist that culture must be studied within the social relations and system through which culture is produced and consumed and that the study of culture is thus intimately bound up with the study of ______.
A. people, society, and ideas
B. economics
C. society, politics, and economics
D. politics and communication
Q:
In a TQM program, what is benchmarking?
Q:
Discuss open-book management and the balanced scorecard.
Q:
Compare hierarchical control with decentralized control.
Q:
Describe the difference between a balance sheet and an income statement.
Q:
List the four steps in the feedback control model.
Q:
List the four major perspectives of a balanced scorecard.
Q:
Sharing financial information and results with all employees in the organization is called __________ management.
Q:
A(n) __________ ratio measures internal performance with respect to key activities defined by management.
Q:
The __________ lists planned investments in major assets such as buildings, heavy machinery, or complex information technology systems, often involving expenditures over more than a year
Q:
A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called __________ budgeting.
Q:
The continuous process of measuring products, services, and practices against major competitors or industry leaders is called _________.
Q:
A(n) __________ includes anticipated and actual expenses for each responsibility center and for the total organization.
Q:
__________ control uses cultural values, traditions, shared beliefs, and trust to foster generate compliance with organizational goals.
Q:
In a traditional __________ approach, budgeted amounts for the coming year are imposed on middle- and lower-level managers.
Q:
__________ refers to the system of governing an organization so that the interests of corporate owners are protected.
Q:
__________ focuses on whether performance meets established standards.
Q:
When __________ deviates from a(n) __________, managers must interpret the deviation.
Q:
The implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis is referred to as __________.
Q:
The __________ provides three types of information: assets, liabilities, and owners' equity.
Q:
A(n) __________ ratio indicates an organization's ability to meet its current debt obligations.
Q:
Ophelia, the new CEO at Odyssey Inc., plans to implement a highly effective systematic process of regulating organizational activities to make them consistent with the expectations that are established by managers within the company. This is referred to as __________ control.
a. organizational
b. feedback
c. budgetary
d. systems
e. quality
Enter the appropriate word(s) to complete the statement.
Q:
Which of the following is the process of measuring your organizational process against the best in the industry?
a. Outsourcing
b. Continuous improvement
c. Environmental analysis
d. Benchmarking
e. Competitive measurement
Q:
Brad is a department manager at Home Theater, Inc. His sole role in the budget process is to implement the budget that is developed for him. This is an example of:
a. strategic budgeting.
b. operational budgeting.
c. top-down budgeting.
d. management-by-objectives.
e. bottom-up budgeting.
Q:
Tammy is a production manager at Eagle's Nest, Inc. She is concerned that too much money is being wasted on inventory that is sitting in the warehouse too long. She should calculate a(n):
a. current ratio.
b. inventory turnover ratio.
c. conversion ratio.
d. profitability ratio.
e. leverage ratio.
Q:
Silver n Gold Inc. recently introduced a new control philosophy where all employees have access to the same information that owners have, such as what money is coming in and where it is going. This is an example of which of the following?
a. Balanced scorecard
b. Six Sigma
c. Continuous improvement
d. Total quality management
e. Open-book management
Q:
All well-designed control systems involve the use of __________ to determine whether performance meets established standards.
a. opinions
b. advice
c. consultants
d. benchmarks
e. feedback
Q:
Which of the following includes anticipated and actual expenses for a responsibility center?
a. Revenue budget
b. Cash budget
c. Capital budget
d. Expense budget
e. Operating budget
Q:
Contingency factors that can influence the success of a TQM program in a negative way include all of the following, EXCEPT:
a. tasks make high skill demands on employees.
b. management expectations are unrealistically high.
c. middle managers are dissatisfied about loss of authority.
d. workers are dissatisfied with other aspects of organizational life.
e. managers wait for big, dramatic innovations.
Q:
Net income divided by sales is the correct formula for calculating:
a. return on total assets.
b. a current ratio.
c. a liquidity ratio.
d. profit margin on sales.
e. a corporate evaluation.
Q:
What is the first step in the feedback control system?
a. Establishing strategic objectives
b. Establishing standards of performance
c. Taking corrective action
d. Comparing performance to standards
e. Measuring actual performance
Q:
According to the control model, after establishing standards of performance, the manager should:
a. compare performance to standards.
b. get the standards approved by the supervisors and subordinates.
c. measure actual performance.
d. take corrective action.
e. provide feedback.
Q:
The highest total number of ISO 9000 certifications is held in:
a. the United States.
b. South America.
c. Europe.
d. China.
e. Africa.
Q:
Which of the following countries has the most secretive economy?
a. Russia
b. Nigeria
c. Mexico
d. Germany
e. Singapore
Q:
Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?
a. Continuous improvement
b. Cycle time
c. Quality circles
d. Six Sigma
e. Benchmarking
Q:
The __________ plans future investments in major assets to be depreciated over several years.
a. capital budget
b. balance sheet budget
c. cash budget
d. revenue budget
e. profit budget
Q:
At LBK Industries, responsibility for quality control rests with a team of quality control inspectors and supervisors rather than with employees. LBK uses which of the following types of organizational control?
a. Matrix control
b. Hierarchical control
c. Decentralized control
d. Bottom-up control
e. Balanced control
Q:
A quality circle is a group of __________ volunteer employees.
a. 2 to 4
b. 6 to 12
c. 10 to 20
d. 15 to 25
e. 30 to 50
Q:
All of the following are key steps of setting up feedback control systems, EXCEPT:
a. comparing performance to standards.
b. establishing standards of performance.
c. getting employee opinions.
d. measuring actual performance.
e. taking corrective action.
Q:
In the process of implementing the balanced scorecard approach at his company, operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders. This involves which of the following dimensions of the balanced scorecard?
a. Customer service
b. Potential for learning and growth
c. Financial performance
d. External business processes
e. Internal business processes
Q:
Decentralized control is usually implemented in all of the following areas, EXCEPT:
a. self-control.
b. peer group.
c. corporate culture.
d. employee selection and socialization.
e. the quality control department.
Q:
Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?
a. Quality circle
b. Corporate governance
c. ISO certification
d. Open-book management
e. Balance scorecard
Q:
Stella, a systems manager for a large technology company, would like to get an understanding of her companys financial position with respect to assets and liabilities at the end of the fiscal year. To which of the following should she refer?
a. Income statement
b. Activity ratio
c. TQM report
d. Balance sheet
e. Balance scorecard
Q:
__________ standards represent an international standard for quality management.
a. ISO 9000
b. Six Sigma
c. TQM
d. Kaizen
e. Foreign Economy Index
Q:
TQM tends to be most successful when it enriches jobs and improves employee motivation.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
An organization-wide effort to infuse quality into every activity in a company through continuous improvement defines Six Sigma.
a. True
b. False
Q:
The goal of open-book management is to get every employee thinking and acting like a business owner.
a. True
b. False
Q:
An expense budget lists forecasted and actual revenues of the organization.
a. True
b. False
Q:
The certification based on a set of international standards for quality management, setting uniform guidelines for processes to ensure that products conform to customer requirements is the ISO certification.
a. True
b. False
Q:
The systematic process of regulating organizational activities to make them consistent with the expectations established in plans, targets, and standards of performance refers to organizational control.
a. True
b. False
Q:
A cash budget estimates receipts and expenditures of money on a daily or weekly basis.
a. True
b. False
Q:
Customer service, external business processes, financial performances, and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.
a. True
b. False
Q:
The implementation of total quality management involves the use of many techniques such as quality circles, benchmarking, Six Sigma principles, quality partnering, and continuous improvement.
a. True
b. False
Q:
The income statement shows revenues coming into the organization from all sources and subtracts all expenses.
a. True
b. False
Q:
An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.
a. True
b. False
Q:
The liquidity ratio shows the company's ability to meet its current debt obligations.
a. True
b. False
Q:
Continuous improvement is the implementation of a large number of small, incremental improvements in all areas of the organization on an ongoing basis.
a. True
b. False
Q:
The initial cost of implementing the SOX reforms is relatively minor for a small business once it becomes public.
a. True
b. False
Q:
Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.
a. True
b. False
Q:
Bottom-up budgeting is a process in which lower-level managers anticipate their department's resource needs and pass them up to top management for approval.
a. True
b. False
Q:
A process in which lower-level managers anticipate their departments' resource needs and pass them to top management for approval is called top-down budgeting.
a. True
b. False
Q:
Most organizations measure and control performance using qualitative financial measures.
a. True
b. False
Q:
The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.
a. True
b. False
Q:
A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.
a. True
b. False
Q:
The basic assumption of hierarchical control is that people are incapable of self-discipline and cannot be trusted.
a. True
b. False
Q:
The system of governing an organization so that the interests of corporate owners are protected refers to corporate governance.
a. True
b. False
Q:
Discuss the determinants of team cohesiveness and its consequences.
Q:
Discuss the differences between distributive and integrative negotiation. Describe the steps for achieving a win-win solution with integrative negotiation.
Q:
What are the three key components of a team?
Q:
List the five behaviors associated with the task specialist role.
Q:
List three factors that can cause people to engage in conflict.
Q:
List the five stages of team development.
Q:
__________ refers to the tendency for the presence of others to enhance an individual's one's performance.
Q:
A role in which the individual provides support for team members' emotional needs and helps strengthen the social unity is called a(n) __________ role.
Q:
The __________ style to handle conflict involves a low degree of assertiveness and a high degree of cooperativeness.
Q:
The __________ stage of development is a period of orientation and getting acquainted.
Q:
Dysfunctional teams avoid __________, being unwilling to accept responsibility for outcomes and engaging in finger-pointing when things go wrong.