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Q:
Research indicates people rate leaders as "more effective" when they are perceived to use one influence tactic.
a. True
b. False
Q:
Within a single individual, management and leadership reflect the same sets of qualities and skills that frequently overlap.
a. True
b. False
Q:
A transformational leader is a leader distinguished by a special ability to bring about innovation and change.
a. True
b. False
Q:
When Lonnie shouts at Kerry in public for not finishing her work and suspends her for two days, he is using his coercive power.
a. True
b. False
Q:
Leadership occurs among people, involves the use of influence, and is used to attain goals.
a. True
b. False
Q:
Values associated with interactive leadership include personal confidence, exclusion, and independence.
a. True
b. False
Q:
Transformational leaders are hardworking, tolerant, and fair-minded, but are not as capable of leading change as are transactional leaders.
a. True
b. False
Q:
Influence means that the relationship among people is passive.
a. True
b. False
Q:
Hersey and Blanchard's situational theory focuses a great deal of attention on the characteristics of followers in determining appropriate leadership behavior.
a. True
b. False
Q:
What are the four components of emotional intelligence? Explain.
Q:
Describe Carl Jung's four functions related to gathering and evaluating information for problem solving and decision making. Which problem solving style would be appropriate for an accounting profession? Why?
Q:
Explain the Big Five personality factors. Are these applicable in an international context?
Q:
Briefly describe the perception process.
Q:
Name the three basic principles for managing commitments effectively.
Q:
A positive feeling about ones job is called ___________.
Q:
Loyalty to and heavy involvement in one's organization is called ___________.
Q:
___________ is the belief that power and status differences should exist within the organization.
Q:
The tendency to place the primary responsibility for one's success or failure either within oneself (internally) or on outside forces (externally) is called the ___________.
Q:
___________ are stressors arising from the tasks required of a person holding a particular job.
Q:
The ___________ occurs when the perceiver develops an overall impression of a person or situation based on one attribute, either favorable or unfavorable.
Q:
The process people use to make sense of the environment by selecting, organizing, and interpreting information from the environment is referred to as ___________.
Q:
Uncertainty about what behaviors are expected of a person in a particular role is referred to as ___________.
Q:
___________ is the degree to which a person is able to get along with others by being good-natured, likable, cooperative, forgiving, understanding, and trusting.
Q:
An individual's ___________ is the set of characteristics that underlie a relatively stable pattern of behavior in response to ideas, objects, or people in the environment.
Q:
___________ is the tendency to assign an individual to a group or broad category and then attribute generalizations about the group to the individual.
Q:
___________ is the ability to engage in self-regulating thoughts and behavior to accomplish all your tasks and handle difficult or challenging situations.
Q:
___________ are stressors associated with relationships in the organization.
Q:
A physiological and emotional response to stimuli that place physical or psychological demands on an individual is called ___________.
Q:
The tendency to underestimate the influence of external factors on another's behavior and to overestimate the influence of internal factors is called the ___________.
Q:
___________ is behavior pattern characterized by extreme competitiveness, impatience, aggressiveness, and devotion to work.
Q:
When managers who express positive emotions such as happiness, enthusiasm, and appreciation trigger positive emotions in employees, this is known as ___________.
Q:
___________ means being conscious of the internal aspects of one's nature, such as personality traits, beliefs, emotions, attitudes, and perceptions, and appreciating how your patterns affect other people.
Q:
___________ are judgments about what caused a person's behaviorsomething about the person or something about the situation.
Q:
Errors in perceptual judgment that arise from inaccuracies in any part of the perception process are called __________.
Q:
Jay is a trusting and forgiving individual who gets along with others because of being good-natured and cooperative. This describes which of the following Big Five personality factors?
a. Agreeableness
b. Conscientiousness
c. Emotional stability
d. Openness to experience
e. Extroversion
Enter the appropriate word(s) to complete the statement.
Q:
Seeking positions of power and responsibility, Chandra has rapidly moved up the ranks within her organization. Colleagues describe her as someone with a tremendous amount of energy and a powerful force for leadership within the organization. Based on this description, Chandra has which of the following types of personality?
a. Type A
b. Type B
c. Type C
d. Type X
e. Type Y
Q:
Research shows that __________ are predisposed to being pragmatic, capable of lying to achieve personal goals, more likely to win in win-lose situations, and more likely to persuade than be persuaded.
a. high introverted individuals
b. high authoritarians
c. high Machs
d. low extroverted individuals
e. low Machs
Q:
An individuals strong belief that he or she can successfully accomplish a specific task or outcome is referred to as:
a. locus of control.
b. self-confidence.
c. self-efficacy.
d. perceptual selectivity.
e. cognitive dissonance.
Q:
Jason has been unemployed for three months. When his wife asked him why he was not looking for a job, Jason responded, "If I am lucky, I will get my old job back." Jason would be considered as having a(n):
a. external locus of control.
b. high conscientiousness.
c. sensation and intuition type personality.
d. internal locus of control.
e. high Mach attitude.
Q:
If Ben is tense, nervous, depressed, and insecure, he would tend to be rated as low on which of the following factors?
a. Agreeableness
b. Conscientiousness
c. Emotional stability
d. Openness to experience
e. Extroversion
Q:
Maliah bases her judgments on impersonal analysis. To resolve problems at work, she uses reason and logic rather than personal values or emotional aspects of the situation. In gathering information, Maliah prefers routine and order. Based on this information, Maliah ranks highly in which of the following Myers-Briggs categories?
a. Judging-Perceiving
b. Intuitive-Thinking
c. Sensation-Thinking
d. Sensation-Feeling
e. Intuitive-Feeling
Q:
All of the following are tactics for promoting stronger organizational commitment, EXCEPT:
a. maintaining a secretive culture.
b. being honest and trustworthy in business dealings.
c. giving employees a say in decisions.
d. treating employees fairly.
e. offering employees rewards that they value.
Q:
People with an external locus of control are:
a. more achievement oriented.
b. better able to handle complex information and problem solving.
c. more independent.
d. easier to motivate.
e. easier to manage.
Q:
Frank regretfully missed an important deadline at work. His boss, George, thinks to himself, Frank missed that deadline because he is lazy; I really need to crack down on him more. This is an example of which of the following kinds of attribution?
a. External attribution
b. Internal attribution
c. Horizontal attribution
d. Vertical attribution
e. Skewed attribution
Q:
Josh evaluates Kandi's performance and gives her an outstanding based on his knowledge that she came to work every day earlier than anyone else and therefore she is extremely hardworking. Josh is making which of the following errors in perceptual judgment?
a. Perceptual defense
b. Projection
c. Stereotyping
d. The halo effect
e. Figure-ground
Q:
Type A behavior is characterized by all of these, EXCEPT:
a. impatience.
b. devotion to work.
c. aggressiveness.
d. relaxed lifestyle.
e. extreme competitiveness.
Q:
__________-type people, according to Jung, would rather work with known facts and hard data and prefer routine and order in gathering information.
a. Feeling
b. Gut-feel
c. Intuitive
d. Sensation
e. Affective
Q:
Which of the following describes the last step in the perception process?
a. Observing information
b. Screening the information
c. Selecting what to process
d. Organizing the selected data into patterns
e. Transmitting the observed information
Q:
Rachel is described by her colleagues as pragmatic, super-competitive, and more likely to persuade than be persuaded. She fits which of the following personality categories most closely?
a. High Mach
b. Low Mach
c. High feeling
d. Low feeling
e. Moderate thinking
Q:
In what stage of the perception process are individuals likely to put things into patterns?
a. Selecting
b. Projecting
c. Organizing
d. Sensing
e. Reasoning
Q:
Traits of __________ seem to be particularly important in today's collaborative organizations.
a. likability
b. agreeableness
c. friendliness
d. openness
e. sociability
Q:
Blaming the teacher for a poor grade on an exam and taking credit for good grades could be an example of which of the following?
a. Perceptual distortion
b. Closure activity
c. Self-serving bias
d. Stereotyping
e. Perceptual grouping
Q:
A high degree of __________ means you can accurately assess your own strengths and limitations and have a healthy sense of self-confidence.
a. self-management
b. social cohesiveness
c. social awareness
d. relationship management
e. self-awareness
Q:
__________ refers to a positive attitude toward one's job.
a. Organizational citizenship
b. Job satisfaction
c. Cognitive dissonance
d. Organizational commitment
e. Job involvement
Q:
The first step toward better time management is to:
a. decide the first action.
b. empty your head.
c. delegate as necessary.
d. defer some things to be done later.
e. get organized.
Q:
Social awareness is the ability to connect to others, build positive relationships, respond to the emotions of others, and influence others.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
Organizing the selected data into patterns for interpretation and response is the last step in the perception process.
a. True
b. False
Q:
The link between satisfaction and performance, according to research, is generally small and is affected by other factors.
a. True
b. False
Q:
A survey of 75 members of the Stanford Graduate School of Business's Advisory Council revealed that by far the most important capability for managers to develop is self-confidence.
a. True
b. False
Q:
A positive attitude toward one's job is called cognitive attitude.
a. True
b. False
Q:
An emotion can be thought of as a mental state that arises spontaneously within a person based on interaction with the environment rather than through conscious effort and is often accompanied by physiological changes or sensations.
a. True
b. False
Q:
An internal attribution says something about the situation has caused the persons behavior.
a. True
b. False
Q:
The ability to connect to others, build positive relationships, respond to the emotions of others, and influence others is referred to as relationship management.
a. True
b. False
Q:
A halo blinds the perceiver to other attributes that should be used in generating a more complete assessment.
a. True
b. False
Q:
Two important approaches to enhancing self-awareness are soliciting feedback from others using self-assessments.
a. True
b. False
Q:
People with an internal locus of control are easier to motivate because they believe the rewards are the result of their behavior.
a. True
b. False
Q:
Teresa is highly imaginative and an artistically sensitive individual who displays a high degree of creativity. According to the Big Five personality factors, these qualities describe her openness to experience.
a. True
b. False
Q:
The three options in getting things done are doing it, delegating it, or deferring it.
a. True
b. False
Q:
The last step in getting organized is to empty your head.
a. True
b. False
Q:
Low Machs are particularly good in jobs that require bargaining skills or that involve substantial rewards for winning.
a. True
b. False
Q:
Self-management is NOT a component of emotional intelligence.
a. True
b. False
Q:
Locus of control refers to an individuals belief that he or she can successfully accomplish a specific task or outcome.
a. True
b. False
Q:
Organizations that want to challenge their employees and stay competitive can easily be stress-free.
a. True
b. False
Q:
Extreme competitiveness, impatience, aggressiveness, and devotion to work are included in Type B behavior pattern.
a. True
b. False
Q:
Define discrimination and affirmative action.
Q:
Explain the appraisal process known as 360-degree feedback.
Q:
List and describe the five forms of sexual harassment.
Q:
Name five dividends of workplace diversity.
Q:
List the most frequently used selection devices.
Q:
The invisible barrier that separates women and minorities from top management positions is known as the __________.