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Q:
The __________ is developed from critical incidents pertaining to job performance. Each job performance scale is anchored with specific behavioral statements that describe varying degrees of performance.
Q:
__________ are people who work for an organization, but not on a permanent or full-time basis.
Q:
__________ is incentive pay that ties at least part of compensation to employee effort and performance.
Q:
__________ refers to the economic value of the combined knowledge, experience, skills, and capabilities of employees.
Q:
The belief that one's own group and culture are inherently superior to other groups or cultures is known as __________.
Q:
The systematic process of gathering and interpreting information about essential duties, tasks, and responsibilities of a job refers to __________.
Q:
Monetary payments and nonmonetary goods or benefits used to reward employees are known as __________.
Q:
__________ is the belief that groups and subcultures are inherently equal.
Q:
__________ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.
Q:
A(n) __________, rather than promoting a product or service, promotes the organization as a great place to work.
Q:
The Equal Pay Act prohibits differences in pay on account of race.
a. True
b. False
Q:
A(n) __________ is an in-house training and education facility that offers broad-based learning opportunities for employees.
Q:
Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act.
a. True
b. False
Q:
The __________ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.
Q:
Finding the right people to apply new information technology for e-business is a current strategic issue of particular concern for HR managers.
a. True
b. False
Q:
A culture that accepts only one way of doing things and one set of values and beliefs is called a(n) __________.
Q:
Hiring and keeping high-quality employees with the right set of skills is one of the most urgent concerns for today's organizations.
a. True
b. False
Q:
Rightsizing is also known as __________.
Q:
The traditional dimension of diversity can be acquired or changed throughout one's lifetime.
a. True
b. False
Q:
__________ occurs when hiring and promotion decisions are made based on criteria that are not job-relevant.
Q:
Recruiting activities can be divided into (1) internal recruiting including "promote-from-within" policies and (2) external recruiting including the use of headhunters.
a. True
b. False
Q:
Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a persons lifetime, such as race, gender, age, and physical ability. Hopetechs diversity plan follows which of the following models of corporate diversity?
a. Inclusive model
b. Exclusive model
c. Traditional model
d. Learning model
e. Static model
Enter the appropriate word(s) to complete the statement.
Q:
Homogeneous top management teams tend to be broadminded in their perspectives.
a. True
b. False
Q:
All of the following are current strategic issues of particular concern to managers, EXCEPT:
a. hiring the right people to become more competitive on a global basis.
b. hiring the right people for improving quality, innovation, and customer service.
c. hiring the right people to become more competitive on a local basis.
d. knowing the right people to retain after mergers, acquisitions, or downsizing.
e. hiring the right people to apply new information technology for e-business.
Q:
Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women.
a. True
b. False
Q:
Smileline Inc. has an onsite daycare facility and provides employees full-time daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which of the following dividends of workplace diversity?
a. Better use of employee talent
b. Increased understanding of the marketplace
c. Increased quality of team problem solving
d. Enhanced breadth of understanding in leadership positions
e. Reduced costs associated with high turnover, absenteeism, and lawsuits
Q:
Many people believe that men make better managers because of their more collaborative, less hierarchical, relationship-oriented approach that is in tune with todays global and multicultural environment.
a. True
b. False
Q:
Which of the following workforce generation categories is characterized as ambitious but lacking loyalty to one organization?
a. Generation X
b. Generation Y
c. Baby boomers
d. Teeny boppers
e. Generation A
Q:
Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook.
a. True
b. False
Q:
Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which of the following factors affecting womens careers?
a. Female advantage
b. Opt-out trend
c. Glass ceiling
d. Glass wall
e. Opaque ceiling
Q:
Stereotypes assume that all members of a group have the same characteristics.
a. True
b. False
Q:
Which of the following is inappropriate to ask on an employment application?
a. If the applicant is over 18
b. Where the applicant went to school
c. If the applicant has ever been convicted of a crime
d. Whether the applicant has any disabilities that might inhibit job performance
e. What the applicants ancestry/ethnicity is
Q:
A diverse workforce is better able to anticipate and respond to changing consumer needs.
a. True
b. False
Q:
While interviews are __________, they are generally __________ predictors of subsequent job performance.
a. rarely used; not valid
b. widely used; not valid
c. rarely used; excellent
d. widely used; valid
e. painful; excellent
Q:
Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization.
a. True
b. False
Q:
Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as:
a. coercion with threat of punishment.
b. solicitation with promise of reward.
c. appropriate.
d. generalized.
e. positional authority.
Q:
Affirmative action requires that an employer take positive steps to guarantee promotion from within.
a. True
b. False
Q:
Arties Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Arties human resource practices are one of the driving factors that attract potential employees. Arties Pretzels is an example of a(n):
a. contingency employer.
b. employer of options.
c. employer of choice.
d. employer of necessity.
e. telecommuter-friendly employer.
Q:
Research shows that realistic job previews lower employee satisfaction and increase turnover.
a. True
b. False
Q:
Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely:
a. a diverse organization.
b. an organization that encourages pluralism.
c. a monoculture.
d. geocentric.
e. a minority-owned organization.
Q:
Today's workers are younger than ever before.
a. True
b. False
Q:
Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, Dont be such a girl, attack that presentation! Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanies anxiety stems from:
a. stereotype threat.
b. ethnocentrism.
c. plurality.
d. glass ceiling threat.
e. the female advantage.
Q:
__________ is a psychological experience of a person who, when engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task.
a. Typecast threat
b. Discriminatory threat
c. Labeling
d. Stereotype threat
e. Classified threat
Q:
Which of the following means that an organization accommodates several subcultures?
a. Monoculturalism
b. Pluralism
c. Ethnorelativism
d. Geocentricism
e. Ethnocentrism
Q:
The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies.
a. 8
b. 12
c. 16
d. 24
e. 52
Q:
Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as:
a. compensation.
b. rightsizing.
c. wage and salary surveying.
d. incentive pay.
e. job evaluation.
Q:
Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n):
a. assessment center.
b. on-the-job training center.
c. orientation center.
d. corporate university.
e. learning community.
Q:
Conolly Company uses internal recruiting whenever possible. This practice:
a. costs more than external recruiting.
b. decreases employee satisfaction.
c. generates increased employee commitment.
d. demotivates existing employees given limited socializing opportunities.
e. gives employees an upper hand in negotiations.
Q:
Colby is a new interviewer who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. To which of the following rating errors did Colby succumb?
a. Halo effect
b. Central tendency
c. Homogeneity
d. Leniency
e. General tendency
Q:
Which of the following is NOT a dividend of workplace diversity?
a. Reduced costs associated with high turnover, absenteeism, and lawsuits
b. Increased understanding of the marketplace
c. Better use of employee talent
d. Increased costs associated with high turnover, absenteeism, and lawsuits
e. Enhanced quality of team problem solving
Q:
Which of the following racial or ethnic categories currently represents the largest and fastest growing minority group?
a. White
b. African American
c. Asian
d. Hispanic
e. Native American
Q:
Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a full-time mother and caregiver to her ailing father. This example demonstrates which of the following factors affecting womens careers?
a. Female advantage
b. Opt-out trend
c. Glass ceiling
d. Glass wall
e. Opaque ceiling
Q:
Which of the following created the Equal Employment Opportunity Commission?
a. Americans with Disabilities Act
b. Civil Rights Act
c. Equal Pay Act
d. Vocational Rehabilitation Act
e. Immigration Reform and Control Act
Q:
Most organizations that cut benefits during the recent recession plan to restore them in the near future.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
Solicitation with the promise of reward is the highest level of sexual harassment.
a. True
b. False
Q:
Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture.
a. True
b. False
Q:
Exit interviews are valuable HR tools only if the departing employee leaves voluntarily.
a. True
b. False
Q:
Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may lead to increased conflict, anxiety, and misunderstanding.
a. True
b. False
Q:
One of the questions that human resource planning should consider includes: "What is the profit margin and inventory turnover rate?"
a. True
b. False
Q:
The application of behavioral science knowledge to improve an organization's health and effectiveness is known as __________.
Q:
A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called __________.
Q:
A(n) __________ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.
Q:
A disparity between existing and desired performance levels is known as a(n) __________.
Q:
__________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.
Q:
The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as __________.
Q:
An OD specialist who performs a systematic diagnosis of the organization and identifies work-related problems is called a(n) __________.
Q:
__________ symbolizes to all employees that the change is important for the organization.
Q:
After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. It usually does not follow through on these changes. Which of the following is causing this lack of enthusiasm?
a. Disagreements about benefits
b. Self-interest
c. Lack of understanding and trust
d. Different goals and assessments
e. Competitors
Enter the appropriate word(s) to complete the statement.
Q:
The __________ approach is the most appropriate when users have the power to resist the proposed change.
a. negotiation
b. top management support
c. participation
d. coercion
e. education
Q:
Ashley has average technical skills, but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n):
a. critic.
b. sponsor.
c. idea champion.
d. inventor.
e. bureaucrat.
Q:
High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which of the following?
a. Organizational development
b. Skunkwork
c. Telecommuting
d. Focus group
e. Large-group intervention
Q:
The Brain is a permanent secret group within one of the nations largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. The Brain can best be described as a:
a. cross-functional team.
b. fast-cycle team.
c. brainstorming team.
d. skunkwork.
e. new-venture team.
Q:
Successful change requires that organizations be capable of both creating and implementing ideas, which means the organization must learn to be:
a. cordial.
b. rightsized.
c. ambidextrous.
d. compliant.
e. intra-focused.
Q:
__________ is NOT a type of current problem that organizational development can help address.
a. Merger
b. Acquisition
c. Diversification
d. Organizational decline
e. Conflict management
Q:
Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics?
a. An idea champion
b. A sponsor
c. A new-venture team
d. An idea incubator
e. An inventor
Q:
The horizontal linkage model is best applied to a(n):
a. low pressure environment.
b. stable environment.
c. environment that requires speed.
d. customer service environment.
e. manufacturing environment.
Q:
For the compact disc industry, the advent of MP3 technology can best be described as which of the following types of innovation?
a. Disruptive innovation
b. Service innovation
c. Productive innovation
d. Restructuring innovation
e. Reverse innovation
Q:
Creative organizations:
a. are characterized by an unusually high number of routine jobs.
b. are loosely structured.
c. have little ambiguity.
d. have too many layers of management.
e. use a centralized decision-making approach.
Q:
Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. Which of the following approaches to change implementation is Harry using?
a. Negotiation
b. Top management support
c. Participation
d. Coercion
e. Education
Q:
Which of the following is a characteristic of the large-group intervention model?
a. Results in incremental change
b. Learning for the small group
c. Addresses the entire system
d. Gradual time frame
e. Limited distribution