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Q:
At the __________ level of personal moral development, individuals are most concerned with external rewards and punishments.
Q:
The __________ approach to economic responsibility means that economic gain is the only social responsibility and can lead companies into trouble.
Q:
Most managers operate at the __________ level.
Q:
A general statement of principle is often called a __________.
Q:
__________ justice requires that rules should be clearly stated and consistently and impartially enforced.
Q:
The __________ approach asserts that human beings have fundamental rights and liberties that cannot be taken away by an individual's decision.
Q:
Employee disclosure of illegal, unethical, or illegitimate practices on the employers part is known as __________.
Q:
__________ generally outline the procedures to be used in specific ethical situations, such as marketing practice, conflicts of interest, and observance of laws.
Q:
When values and standards are written into the legal system, it is referred to as __________.
Q:
The __________ approach to ethical decision making sidesteps debates about what is right, good, or just and bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account.
Q:
A __________ is an individual responsible for making an ethical choice.
Q:
A recent poll found that over _____ percent of people surveyed say corporate Americas moral compass is pointing in the wrong direction.
a. 10
b. 30
c. 50
d. 75
e. 95
Enter the appropriate word(s) to complete the statement.
Q:
When the USS Indianapolis sank after being torpedoed, one Navy pilot disobeyed orders and risked his life to save men who were being picked off by sharks. The Navy pilot was operating from the __________ level of moral development.
a. preconventional
b. conventional
c. postconventional
d. lowest
e. conservative
Q:
Robbie's Robots decided to continue operations at one plant while shutting down another. The decision was justified on the basis of what was best for the total corporation. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. illegal approach.
Q:
Which of the following employee behaviors matches with the conventional level of personal moral development?
a. Task accomplishment
b. Empowered employees
c. Work group collaboration
d. Full participation
e. Act in own interest
Q:
The base of the corporate social responsibility pyramid is:
a. discretionary responsibility.
b. ethical responsibility.
c. legal responsibility.
d. economic responsibility.
e. personal responsibility.
Q:
The thinking underlying the domain of _________ is the closest to the justice approach.
a. social responsibility
b. free choice
c. law
d. discretionary responsibility
e. ethics
Q:
The relationship between social responsibility and financial performance has been shown to be:
a. nonexistent.
b. positive.
c. negative.
d. not important.
e. a reflection of top leadership.
Q:
Which of the following best illustrates the preconventional stage of moral development?
a. Everybody else is doing it, so it must be okay.
b. What would my boss think if I did this?
c. I know this is not right, and I will not do it, even if everyone else is.
d. What am I going to get from making this decision?
e. How would I feel if my decision was on the front page of the paper?
Q:
The profit-maximizing view of economic responsibility is advocated by:
a. Milton Friedman.
b. Arthur Anderson.
c. Donald Trump.
d. Warren Buffett.
e. Steve Jobs.
Q:
A situation that arises when all alternative choices or behaviors have been deemed undesirable because of the potentially negative ethical consequences, making it difficult to distinguish right from wrong, is considered:
a. a moral agent.
b. a social responsibility.
c. an ethical dilemma.
d. an ethical standard.
e. discretionary responsibility.
Q:
A new drug has not been approved by the FDA to sell in the United States because further testing is needed. The company has a chance to sell its product in another country immediately to start recovering the costs of research and development and production three years ahead of time. This example places the decision in which of the following categories?
a. Ethical domain
b. Domain of free choice
c. Legal domain
d. Obstructive category
e. Protective domain
Q:
All of the following are examples of special interest groups, EXCEPT:
a. professional associations.
b. trade associations.
c. political action committees.
d. courts.
e. consumerists.
Q:
__________ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.
a. Ethical leadership
b. Followership
c. Corporate espionage
d. Command-and-control approach
e. Concern for production leadership
Q:
An organization's decision to hire for an open position is in the domain of:
a. codified law.
b. free choice.
c. ethics.
d. compensatory justice.
e. social responsibility.
Q:
Which of the following concepts argues that organizations can find innovative ways to create wealth at the same time they are preserving natural resources?
a. Preservation
b. Conservation
c. Environmentalism
d. Protectionism
e. Sustainability
Q:
Which of the following responsibilities is purely voluntary and is guided by a company's desire to make social contributions not mandated by economics, law, or ethics?
a. Ethical
b. Economic
c. Legal
d. Discretionary
e. Stakeholder
Q:
The __________ leadership style matches with the preconventional level of personal moral development.
a. autocratic
b. team-oriented
c. servant leadership
d. guiding/encouraging
e. transforming
Q:
When everyone is pursuing self-direction, the greater good is ultimately served because people learn to accommodate each other in their own long-term interest. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. social responsibility.
Q:
Caleb is a manager at Computer-Care Company. He is expected to consider the effect of each decision alternative on all parties and select the one that optimizes the satisfaction for the greatest number of people. This is an example of the:
a. utilitarian approach.
b. individualism approach.
c. moral-justice approach.
d. justice approach.
e. soft-line managerial approach.
Q:
Any group or person within or outside the organization that has some type of investment or interest in the organization's performance and is affected by the organizations actions is called:
a. a supplier.
b. an international customer.
c. a stakeholder.
d. OPEC.
e. a trade association.
Q:
Statements that define fundamental values and reference organizational responsibilities, quality of products, and treatment of employees are often called:
a. principle-based.
b. policy-based.
c. ethically based.
d. codified.
e. codes of organizational integrity.
Q:
Disk Replacement Services has just completed a procedure manual to handle employee grievances. One of the main criteria is to make it clear to employees that rules will be administered fairly and consistently. Disk Replacement operates on the:
a. procedural justice approach.
b. utilitarian approach.
c. individualism approach.
d. defensive approach.
e. free-choice approach.
Q:
Individuals at the preconventional level are concerned with external rewards and punishments and obey authority to avoid detrimental personal consequences.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
Important stakeholders in corporations include the government and the community.
a. True
b. False
Q:
Corporate social responsibility is management's obligation to make choices and take actions that will contribute to the welfare and interests of society, not just the organization.
a. True
b. False
Q:
Free choice lies between the domains of codified law and ethics.
a. True
b. False
Q:
The moral agent is an individual who must make an ethical choice in an organization.
a. True
b. False
Q:
In one study, organizational psychologist Adam Grant found that the single biggest predictor of a team's effectiveness was incentives such as bonuses and vacation time.
a. True
b. False
Q:
The majority of managers operate at the preconventional level of personal moral development.
a. True
b. False
Q:
Most ethical dilemmas in business involve a conflict between stakeholders and shareholders.
a. True
b. False
Q:
Social responsibility covers a narrow range of issues, many of which are unambiguous with respect to right or wrong.
a. True
b. False
Q:
Procedural justice holds that rules should be clearly stated and consistently and impartially enforced.
a. True
b. False
Q:
Ethical responsibility includes behaviors that are not necessarily codified into law and may not serve the corporation's direct economic interests.
a. True
b. False
Q:
The ethical concept that acts are moral when they promote the individual's best long-term interests, which ultimately leads to the greater good, is known as the moral rights approach.
a. True
b. False
Q:
One of the most pressing ethical dilemmas facing managers today is that of competitive intelligence, which is increasingly gained through social media.
a. True
b. False
Q:
Economic development that generates wealth and meets the needs of the current generation while preserving the environment and society so that future generations can meet their needs as well refers to sustainability.
a. True
b. False
Q:
If something is ethical, it must not be illegal.
a. True
b. False
Q:
Economic responsibility defines what society deems as important with respect to appropriate corporate behavior.
a. True
b. False
Q:
Economic responsibility, carried to the extreme, is called the profit-maximizing view.
a. True
b. False
Q:
A chief ethics officer is a company executive who oversees all aspects of ethics and legal compliance.
a. True
b. False
Q:
Approximately 20 percent of American adults, according to your text, never reach the postconventional stage of moral development.
a. True
b. False
Q:
Ethics is the code of moral principles and values that governs the behaviors of a person or group with respect to what is right or wrong.
a. True
b. False
Q:
Principle-based statements define fundamental values and contain general language about company responsibilities, quality of products, and treatment of employees.
a. True
b. False
Q:
The CSR approach to ethical decision making sidesteps debates about what is right, good, or just and bases decisions on prevailing standards of the profession and the larger society, taking the interests of all stakeholders into account.
a. True
b. False
Q:
Define ethics and explain how the domain of ethics relates to law and free choice.
Q:
What is corporate social responsibility? Why is it considered a difficult concept to grasp?
Q:
Explain the differences between principle-based statements and policy-based statement in an organization's code of ethics.
Q:
Briefly explain the justice approach to ethics and then explain the three types of justice.
Q:
List the four responsibilities of corporate social performance.
Q:
List the five approaches to ethical decision making that are relevant to managers.
Q:
List three examples of primary stakeholders.
Q:
A(n) __________ is any group or person within or outside the organization that has some type of investment or interest in the organization's performance and is affected by the organizations actions.
Q:
Organizational __________ means that an organization pursues a positive human impact, moral goodness, and unconditional society betterment for its own sake.
Q:
Direct investing means that the company is involved in managing the productive assets in a foreign country. There are three options for direct investing. Name and compare these three options.
Q:
Explain NAFTA.
Q:
Briefly explain the difference between high power distance and low power distance.
Q:
Identify and briefly explain at least two key factors in economic, sociocultural, and political-legal environments that affect an organization.
Q:
Briefly describe the social characteristic of ethnocentrism and explain how this can have an impact on the success of an international manager.
Q:
List three examples of a country's infrastructure.
Q:
List five of the countries that make up the European Union (EU).
Q:
The __________ dimension of the global mind-set means knowing about the global environment and global business, mentally understanding how cultures differ, and having the ability to interpret complex global changes.
Q:
Riots, revolutions, civil disorders, and frequent changes in government that affect the operations of an international company show __________ in a country.
Q:
In a(n) __________, people use communication primarily to exchange facts and information.
Q:
The economy of __________, already the seventh largest in the world, is projected to move into fourth place by 2050.
Q:
__________ (objects, taboos, holidays) is a sociocultural factor in the international environment.
Q:
An alliance begun in 1957 to improve economic and social conditions among its members, it has evolved into the 28-nation __________.
Q:
A multinational corporation typically receives at least __________ percent of its total sales revenues from outside the parent's home country.
Q:
__________ is the criterion traditionally used to classify countries as developed or developing.
Q:
__________ stands for preference for achievement, heroism, assertiveness, work centrality (with resultant high stress), and material success.