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Q:
Molly Madison received "The Employee of the Month" award at Internal Workings Remodeling Service in April. Molly would be considered a part of which of the following for Internal Workings?
a. General environment
b. Task environment
c. Economic environment
d. Internal environment
e. Legal-political environment
Q:
Culture can be defined as:
a. the set of key values, beliefs, understandings, and norms shared by members of an organization.
b. the ability to speak different languages.
c. an object, act, or event that conveys meaning to others.
d. a narrative based on true events that is repeated frequently and shared by organizational employees.
e. a planned activity at a special event that is conducted for the benefit of an audience.
Q:
The adaptability culture emerges in an environment that requires __________ response and __________ decision making.
a. fast; high-risk
b. fast; low-risk
c. slow; high-risk
d. slow; low-risk
e. regulated; low-risk
Q:
In the current external business environment, which of the following is true?
a. Corporate culture defines success.
b. The business environment is static.
c. Companies are more adversarial than ever before.
d. Mergers are declining.
e. Joint ventures are on the rise.
Q:
The people and organizations in the environment who acquire goods or services from the organization are:
a. competitors.
b. suppliers.
c. customers.
d. employees.
e. potential employees.
Q:
Executives at One World Advertising have learned that it is necessary to establish strong personal relationships and emotional bonds with Chinese business partners. This relates most closely to which of the following dimensions of the general business environment?
a. Natural
b. Sociocultural
c. Legal/Political
d. International
e. Internal
Q:
Roberta is a top-level executive at a banking institution. She spends a significant part of her day meeting with local government officials, everyday consumers, and federal banking officials to address key issues in the banking industry. Robertas role can best be described as:
a. boundary spanning.
b. adaptive.
c. interorganizational.
d. external.
e. internal.
Q:
In a study by Kotter and Heskett, evidence is provided to support the claim that __________ is important for performance.
a. managing cultural values
b. leading partnerships within an industry
c. surveying the external environment
d. managing client relationships as boundary spanners
e. empowering employees
Q:
Roadtec Tire Company has a corporate culture that emphasizes an internal focus on the involvement and participation of employees, placing high value on meeting the needs of employees. The company is known for its caring, family-like atmosphere. Which of the following types of corporate culture does Roadtec possess?
a. Adaptability culture
b. Achievement culture
c. Consistency culture
d. Involvement culture
e. Matrix culture
Q:
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the:
a. legal-political dimension.
b. sociocultural dimension.
c. technological dimension.
d. economic dimension.
e. task dimension.
Q:
__________ is(are) included in an organization's task environment.
a. Suppliers
b. Accounting procedures
c. Technology
d. Government
e. Demographic characteristics
Q:
Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terrys company most likely falls into which of the following quadrants of organizational performance and culture?
a. Quadrant A
b. Quadrant B
c. Quadrant C
d. Quadrant D
e. Quadrant E
Q:
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in __________ environment.
a. sociocultural
b. technological
c. economic
d. supply chain
e. geographic
Q:
Labor market forces affecting organizations right now include the growing need for computer-literate knowledge workers and the necessity for continuous investment in human resources through recruitment, education, and training.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
The most recent U.S. census data show that about one-third of all babies born 2011 were members of minority group.
a. True
b. False
Q:
McDonald's, Burger King, and Checkers are competitors since all three sell fast food to individuals.
a. True
b. False
Q:
A political lobbyist for General Motors fills an essential boundary-spanning role.
a. True
b. False
Q:
If Johnson Lumber provides trees for Westvaco Paper Manufacturing, then Johnson Lumber is considered a supplier for Westvaco.
a. True
b. False
Q:
The set of key values, beliefs, understandings, and norms that are shared by members of an organization are combined to create the symbols of an organization.
a. True
b. False
Q:
An achievement culture is found in an environment that is dynamic and requires high-risk decision making.
a. True
b. False
Q:
In todays business environment, most companies operate in a stable and rigid environment.
a. True
b. False
Q:
An example of part of the legal-political dimension of the general environment is a government's report on the decline of unemployment rate.
a. True
b. False
Q:
Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment, challenging new opportunities, or organizational crises.
a. True
b. False
Q:
The consistency culture has an external focus and a consistency orientation for a dynamic environment.
a. True
b. False
Q:
Managers in partnering organizations, given the increasing environmental uncertainty, are shifting from a partnership orientation to an adversarial orientation.
a. True
b. False
Q:
Current employees, management, and especially corporate culture are part of an organization's internal environment.
a. True
b. False
Q:
In the quadrants of organizational performance and culture, Quadrant A represents organizations that are focused primarily on bottom-line results and pay little attention to organizational values.
a. True
b. False
Q:
The cultural leader articulates a vision for the organizational culture that employees can believe in.
a. True
b. False
Q:
In the quadrants of organizational performance and culture, companies in Quadrant A represent the high-performance culture.
a. True
b. False
Q:
The task environmental dimension includes all elements that occur naturally on Earth, including plants, animals, rocks, and resources such as air, water, and climate.
a. True
b. False
Q:
A joint venture involves a strategic alliance or program by two or more organizations.
a. True
b. False
Q:
Physical symbols are associated with the surface level of organizational culture.
a. True
b. False
Q:
A narrative based on events within the organization that is frequently repeated is called an organizational story.
a. True
b. False
Q:
In the quadrants of organizational performance and culture, companies in Quadrant D put high emphasis on both culture and solid business performance as drivers of organizational success.
a. True
b. False
Q:
According to Mintzberg, which of the following is an interpersonal role?
a. Monitor
b. Negotiator
c. Liaison
d. Disturbance handler
e. Spokesperson
Q:
How do small-business managers emphasize different management roles in comparison to larger business managers?
Q:
In order to determine how to deal with a problem employee, Sharon evaluated the employee, the problem, and the context in which the problem occurred. She is applying which of the following perspectives?
a. Participative view
b. Universalist view
c. Autonomy view
d. Contingency view
e. Humanist view
Q:
Discuss the differences between the case view, the universalist view, and the contingency view.
Q:
When Terry Doyle of CommuniCom, Inc. created smaller, more independent maintenance units, he was performing the management function of:
a. controlling.
b. human relations skills.
c. leading.
d. organizing.
e. resourcing.
Q:
Describe the four management functions.
Q:
Tool Techies, Inc. uses phone surveys of customers to gather information about service and quality. This is an example of the management function of:
a. planning.
b. technical skills.
c. organizing.
d. controlling.
e. conceptual skills.
Q:
List the three management skills necessary to perform effectively in organizations.
Q:
Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them. This involves which of the following aspects of what managers do?
a. Organizing
b. Motivating and communicating
c. Measuring
d. Developing people
e. Setting objectives
Q:
Describe the manager's informational roles.
Q:
A naturally occurring social group within an organization is part of the:
a. formal organizational structure.
b. informal organization.
c. scalar chain.
d. reorganization process.
e. top management level.
Q:
List the three assumptions associated with McGregor's Theory X.
Q:
It is often difficult to make decisions about subsystems because they are:
a. interdependent.
b. independent.
c. managed differently.
d. filled with employees.
e. organizationally based.
Q:
In the __________ role, managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others.
Q:
Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions. Gail is performing which of the following roles?
a. Monitor
b. Disseminator
c. Spokesperson
d. Disturbance handler
e. Figurehead
Q:
The process whereby companies find out how others do something better than they do and then try to imitate or improve it is known as __________.
Q:
Since not-for-profit organizations do not have a conventional __________, managers may struggle with the question of what constitutes results and effectiveness.
a. hierarchy
b. bottom line
c. information system
d. decision-making process
e. structure
Q:
By using resources in an efficient and effective manner, managers may reach their ultimate responsibility of achieving high __________.
Q:
The top reason for manager failure is ineffective communication skills and practices.
a. True
b. False
Indicate the answer choice that best completes the statement or answers the question.
Q:
__________ is the attainment of organizational goals in an effective and efficient manner through planning, organizing, leading, and controlling organizational resources.
Q:
The late famed management theorist Peter Drucker is often credited with creating the modern study of management.
a. True
b. False
Q:
__________ refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.
Q:
The rise of virtual work has led to a decline in organizational hierarchies.
a. True
b. False
Q:
__________ refers to the field of management that specializes in the physical production of goods or services.
Q:
The systems thinking approach develops theories about human behavior based on scientific methods and study.
a. True
b. False
Q:
According to Fayol, similar activities in an organization should be grouped together under one manager. This administrative principle is known as __________.
Q:
A criticism of human relations management is that it ignores the social context of work and higher needs of workers.
a. True
b. False
Q:
Weber's vision of organizations that would be managed on an impersonal, rational basis is called a(n) __________.
Q:
Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.
a. True
b. False
Q:
Of the management trends that have been popular over the past decade, managers are most aware of:
a. e-business.
b. virtual organization.
c. empowerment.
d. reengineering.
e. customer relationship management.
Enter the appropriate word(s) to complete the statement.
Q:
Efficiency refers to the degree to which the organization achieves a stated objective.
a. True
b. False
Q:
According to Weber, organizations based on which of the following would be more efficient and adaptable to change?
a. Personal loyalty
b. Personal references
c. Rational authority
d. Family ties
e. Charismatic authority
Q:
The field of management that specializes in the physical production of goods or services refers to operations management.
a. True
b. False
Q:
Within his role as a financial accountant, Roger uses the capital asset pricing model and other mathematical tools to help clients keep track of their finances. Which of the following perspectives or approaches does Roger apply the most at his work?
a. Quantitative perspective
b. Qualitative perspective
c. Humanistic approach
d. Behavioral science approach
e. Scientific management approach
Q:
Fayol's unity of command principle emphasizes that each subordinate receives orders from oneand only onesuperior.
a. True
b. False
Q:
One of the roles that a small business manager may emphasize over a counterpart in a large organization is:
a. information processing.
b. spokesperson.
c. liaison.
d. resource allocator.
e. leader.
Q:
The management science approach uses qualitative data in management decision making.
a. True
b. False
Q:
If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the __________ role.
a. negotiator
b. resource allocator
c. figurehead
d. monitor
e. leader
Q:
The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.
a. True
b. False
Q:
One of the management duties that managers like the least is:
a. financial planning.
b. controlling activities.
c. planning for future decisions.
d. handling paperwork.
e. networking.
Q:
A manager forwards information to other organization members in the disseminator role.
a. True
b. False
Q:
From the 1950s until today, which of the following management perspectives has remained the most prevalent?
a. Systems
b. Qualitative
c. Scientific management
d. Quantitative
e. Humanistic
Q:
The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.
a. True
b. False
Q:
Used widely by Indian companies, __________ refers to an innovation mind-set that strives to meet customers' immediate needs quickly and inexpensively.
a. benchmarking
b. organizational development
c. kaizen
d. jugaad
e. bureaucracy
Q:
Management idea life cycles have continually grown longer, reflecting the pace of change in today's business world.
a. True
b. False
Q:
The degree to which an organization achieves a stated goal refers to:
a. effectiveness.
b. synergy.
c. conceptual skill.
d. efficiency.
e. human skill.