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Q:
The individual performer is a generalist and coordinates a broad range of activities.
a. True
b. False
Q:
Which of the following is not a criticism of scientific management?
a. It does not appreciate the social context of work.
b. It does not appreciate the higher needs of workers.
c. It does not appreciate the careful study of tasks and jobs.
d. It does not acknowledge variance among individuals.
e. It tends to regard workers as uninformed and ignores their ideas and suggestions.
Q:
Although developed by a Japanese business manager, the quality movement is strongly associated with American companies.
a. True
b. False
Q:
Which of the following was a key finding in the Hawthorne studies?
a. Stronger lighting increased productivity.
b. More money resulted in increased productivity.
c. Productivity increased with autocratic leadership.
d. Higher temperatures reduced productivity.
e. Human relations increased productivity.
Q:
Customer relationship management (CRM) systems collect and manage large amounts of data about customers and make them available to employees.
a. True
b. False
Q:
The management science perspective emerged after World War II to treat problems associated with:
a. modern global warfare.
b. environmental issues.
c. employee involvement.
d. Germany.
e. improving manufacturing.
Q:
Technical skills are most important for managers at lower organizational levels, while conceptual skills become more important as managers move up the organizational hierarchy.
a. True
b. False
Q:
Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer. This is an example of organizational:
a. information processing.
b. efficiency.
c. effectiveness.
d. structure.
e. goal setting.
Q:
Supply chain management refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.
a. True
b. False
Q:
Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100. She is engaging in the management function of:
a. bribery.
b. organizing.
c. technical skills.
d. leading.
e. controlling.
Q:
Contingency thinking is the ability to see both the distinct elements of a system or situation and the complex and changing interaction among those elements.
a. True
b. False
Q:
Genex Dynamics is a ballistics company that uses the unity of command, scalar chain, and division of work principles. These are part of which of the following management approaches?
a. Administrative principles approach
b. Bureaucratic approach
c. Scientific management approach
d. Humanistic approach
e. Behavioral sciences approach
Q:
Organization development is a specific set of management techniques based in the behavioral science approach.
a. True
b. False
Q:
Which of the following is a characteristic of a traditional management approach?
a. Managers play the role of an enabler.
b. Managers supervise team members tasks.
c. Managers constantly mobilize for change.
d. Managers lead and empower teams.
e. Managers encourage conversation and collaboration.
Q:
An assumption of Theory Y is that the average human being has an inherent dislike of work and will avoid it if possible.
a. True
b. False
Q:
When senior managers at Gap, Inc. decided to become the number one service-quality clothing company in the world, they were engaging in the management function of:
a. planning.
b. organizing.
c. leading.
d. controlling.
e. dreaming.
Q:
The Hawthorne studies led to the early conclusion that positive human relations can lead to significantly higher performance.
a. True
b. False
Q:
The Forestville Freeze is regionally known for its employee training programs. Managers at the Freeze conduct research to determine the best candidate interviewing techniques. This involves the use of which of the following management approaches?
a. Administrative principles approach
b. Bureaucratic approach
c. Behavioral sciences approach
d. Humanistic approach
e. Scientific management approach
Q:
For a widget manufacturing company, worker-hours per widget is a measure of:
a. organizational effectiveness.
b. organizational performance.
c. organizational efficiency.
d. organizational structure.
e. organizational assets.
Q:
Expect readers of annotated presentations to usually:
a. study the image of the slide before reading the annotation
b. glance at the image of the slide before reading the annotation
c. glance at the annotation before studying the image of the slide
d. none of the above
Q:
Benefits of an annotated presentation are that it can be:
a. useful to those who couldn't attend
b. useful to those who did attend
c. both of the above
d. none of the above
Q:
The temperature in the room should be slightly cool rather than slightly warm.
a. true
b. false
Q:
One way to overcome nerves is to start a conversation with someone who arrives early–and then look at that person as you begin your presentation.
a. true
b. false
Q:
Experienced speakers usually worry more about setting up the room than anything else.
a. true
b. false
Q:
It's best to start slightly late and finish on time.
a. true
b. false
Q:
Try to leave the door at the rear of the room open throughout the presentation to allow people to enter and leave silently.
a. true
b. false
Q:
The best way to overcome last minute nerves is to:
a. find a silent place away from all audience members
b. clear your mind of anything to do with your presentation, such as your visual aids
c. avoid having any audience interaction early in your presentation
d. none of the above
Q:
If your presentation requires a microphone:
a. prefer a microphone with a cord
b. place the lapel microphone on the lapel that will normally be closer to the screen
c. place the lapel microphone on the lapel that will normally be farther from the screen
d. none of the above
Q:
When setting up the room, adjust the lights so:
a. your visual aids show their best
b. the room is completely dark
c. the room is light over the screen and a little darker over the audience
d. none of the above
Q:
When setting up for under about 25 people, the ideal room setup is normally:
a. "U"-shape
b. theater style
c. both of the above
d. none of the above
Q:
When checking out the microphone:
a. walk to all parts of the room you might be in
b. have an assistant listen
c. both of the above
d. none of the above
Q:
Most places that hold frequent presentations have the computer projector:
a. in the audio-visual closet
b. hanging from the ceiling, in a booth, or fixed in place
c. behind the lectern
d. none of the above
Q:
When using a computer projector:
a. try it out as soon as the screen is set up
b. wait till the presentation to turn it on–so the bulb doesn't burn out
c. turn it off and on during the presentation to save the bulb
d. none of the above
Q:
After you have the screen and projector in position, the next thing to do will usually be to:
a. position the chairs
b. adjust the temperature
c. check the microphone
d. none of the above
Q:
When setting up a portable screen for a presentation:
a. put it under a bright light
b. be sure it's fully open
c. both of the above
d. none of the above
Q:
The preferred way to rehearse is:
a. by yourself
b. in front of others
c. both of the above
d. none of the above
Q:
A "slide show" is one of the most difficult to present.
a. true
b. false
Q:
The Dissolve transition effect is too eye-catching for most slides.
a. true
b. false
Q:
A whiteboard is the most effective screen for computer presentations because of the glossy finish.
a. true
b. false
Q:
A remote mouse normally distracts the audience and ties you to the immediate vicinity of the computer.
a. true
b. false
Q:
Most computer presentations require a very fast computer.
a. true
b. false
Q:
When giving a computer presentation:
a. look at the audience most of the time
b. step toward the audience when you want attention on you
c. both of the above
d. none of the above
Q:
When giving a computer presentation:
a. use a pointer with each bullet
b. use a pointer when each slide first comes up
c. use a pointer sparingly
d. none of the above
Q:
It's a good idea to give the audience a paper copy of your presentation:
a. before the presentation
b. during the presentation
c. after the presentation
d. never
Q:
Where is a good place to use an opaque slide?
a. your first slide
b. your last slide
c. both of the above
d. none of the above
Q:
When preparing computer presentation:
a. use sound with every bullet
b. use sound with every slide when it first appears
c. use sound, if you must, only once
d. none of the above
Q:
The preferred animation effect for bullets is:
a. Fly from left
b. Fly from right
c. Wipe from left
d. no transition effect
Q:
When you're transitioning from one slide to the next:
a. use eye catching transition effects like "Blinds horizontal" most of the time so the audience will clearly know you're moving from one slide to the next
b. use subtle transition effects like "Dissolve" so you don't distract the audience
c. mix transition effects to keep your audience entertained
d. none of the above
Q:
When you're showing a slide made up of images:
a. the first image should normally include the title but no images
b. the first image should normally include the title and the first image
c. the first image should normally include the title and all images
d. none of the above
Q:
When you're showing a bullet slide:
a. the first image should normally include the title but no bullets
b. the first image should normally include the title and the first bullet
c. the first image should normally include the title and all bullets
d. none of the above
Q:
When designing a computer presentation:
a. build only graphs
b. build only bullet slides
c. build almost everything
d. none of the above
Q:
A typeface with serifs is preferable for visual aids.
a. true
b. false
Q:
Some of the best images simply use boxes, circles, and arrows.
a. true
b. false
Q:
Good images usually provide needed decoration in the content area of slides.
a. true
b. false
Q:
Comic Sans should usually be bold throughout.
a. true
b. false
Q:
Arial should usually be bold throughout.
a. true
b. false
Q:
People are most likely to remember slides that:
a. use no more than 4 lines of text
b. use no more than 5 lines of text
c. use no more than 6 lines of text
d. use images instead of text
Q:
To avoid having slides that are too wordy:
a. use bullets
b. use more slides
c. use images
d. all of the above
Q:
Common body typefaces for presentations are:
a. Arial
b. Comic Sans
c. both of the above
d. none of the above
Q:
The recommended typeface for body text is:
a. Sans serif
b. 28-point type
c. italic
d. all of the above
Q:
A good blueprint slide may:
a. have a colorful background
b. repeat an image from the cover slide
c. use a different title section than body slides do
d. all of the above
Q:
A blueprint slide should:
a. look like the body slides
b. avoid the distraction of checkmarks or other indicators
c. both of the above
d. none of the above
Q:
A white background for body slides:
a. allows attention on the slide to be on the foreground
b. allows for maximum contrast for any images you put on them
c. both of the above
d. none of the above
Q:
Common elements in the title area of a master slide are:
a. the title
b. a graphical image
c. a separator–usually a line
d. all of the above
Q:
It's a good idea for master slides to:
a. be simple
b. to have attractive background graphics
c. both of the above
d. none of the above
Q:
Use master slides to:
a. allow for maximum variety of design within a presentation
b. make the design of your slides consistent
c. both of the above
d. none of the above
Q:
Almost always try to get members of your audience to save questions for a separate question and answer session at the end of your presentation.
a. true
b. false
Q:
The best transition is a moving blueprint slide.
a. true
b. false
Q:
You usually don't need a visual aid giving the purpose of your presentation.
a. true
b. false
Q:
Following the model can make presentations much clearer.
a. true
b. false
Q:
Most poor presentations go wrong during the introduction.
a. true
b. false
Q:
Your explanation slide should:
a. define all key terms in your presentation
b. clarify unfamiliar terms on your cover slide
c. both of the above
d. none of the above
Q:
When preparing for a question and answer session:
a. prepare for questions people will likely ask
b. prepare for questions you'd hate for people to ask
c. both of the above
d. none of the above
Q:
Encourage questions at the end of your presentation, rather than throughout, when:
a. you're covering a controversial topic
b. you have crafted your argument
c. both of the above
d. none of the above
Q:
The word "next" as a transition usually:
a. lets your listeners know you've moved from one main part to the next
b. clearly serves as a major transition
c. both of the above
d. none of the above
Q:
A moving blueprint slide:
a. includes each main topic you're going to cover in the body of your presentation
b. highlights the topic you're about to cover
c. both of the above
d. none of the above
Q:
A moving blueprint slide:
a. repeats your blueprint slide
b. appears several times in your presentation
c. both of the above
d. none of the above
Q:
The purpose of your presentation:
a. usually isn't worth putting on a slide
b. normally is a list
c. both of the above
d. none of the above
Q:
Your purpose slide normally comes:
a. while you're displaying your blueprint slide
b. immediately after your last opaque slide
c. both of the above
d. none of the above
Q:
Your cover slide should usually include:
a. subtitle
b. date
c. name of client
d. all of the above