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Q:
Comparisons can be virtually any length.
a. true
b. false
Q:
Narrative examples are typically at least 5 times the length of brief examples.
a. true
b. false
Q:
Examples can be presented as bullet points.
a. true
b. false
Q:
A comparison is usually not appropriate for e-mail.
a. true
b. false
Q:
An example is usually not appropriate for an executive summary.
a. true
b. false
Q:
Saying that negotiating a contract is like buying a car is using:
a. an example
b. a comparison
c. both of the above
d. none of the above
Q:
Saying that the new clarity from the Hubble Telescope is like a company's self-examination is:
a. an example
b. a comparison
c. both of the above
d. none of the above
Q:
Saying that overreaching in business is like "getting in front of our headlights" is:
a. an example
b. a comparison
c. both of the above
d. none of the above
Q:
Comparisons
a. are often hard to think of
b. can really make your point
c. both of the above
d. none of the above
Q:
Examples:
a. are hard to overuse
b. help readers understand abstract points
c. both of the above
d. none of the above
Q:
A narrative example:
a. is longer than a brief example
b. is not necessarily longer than a paragraph
c. both of the above
d. none of the above
Q:
A narrative example is:
a. a comparison
b. a story
c. both of the above
d. none of the above
Q:
You should use brief examples:
a. sparingly for extra impact
b. in almost everything you write
c. in about a third of your business correspondence
d. in about two thirds of your business correspondence
Q:
An example is:
a. abstract
b. concrete
c. both of the above
d. none of the above
Q:
The following writers typically use examples often:
a. professional writers
b. non-professional writers
c. both of the above
d. none of the above
Q:
Most professional writers use contractions.
a. true
b. false
Q:
When preparing a group presentation:a. normally avoid having speakers interact with each otherb. limit interaction between speakers to the introduction and the question and answer sessionc. consider interaction throughout the presentationd. none of the above
Q:
Most professional writers use personal pronouns.
a. true
b. false
Q:
Common pattern-breakers include:a. involving the audienceb. making eye contact to all parts of the roomc. working creatively with a partner while giving a presentationd. all of the above
Q:
Passive voice is wrong, and you should avoid it entirely for business writing.
a. true
b. false
Q:
Annotated presentations usually include footers.
a. true
b. false
Q:
It is important to avoid ordinary words when you write for business.
a. true
b. false
Q:
You should include your final–but not your first–opaque slide for your annotated presentation.
a. true
b. false
Q:
A score of 8.2 on the Flesch-Kincaid Grade Level index is significantly better than a score of 8.4.
a. true
b. false
Q:
It's sometimes all right to have a separate page for each animation.
a. true
b. false
Q:
Using personal pronouns:
a. causes you to write almost automatically in passive voice
b. creates a more readable sentence structure
c. both of the above
d. none of the above
Q:
A normal type size is 12- too 14-points.
a. true
b. false
Q:
What should your maximum per cent of passive sentences normally be?
a. under 20%
b. under 15%
c. under 10%
d. 0%
Q:
Most readers prefer reports rather than annotated presentations.
a. true
b. false
Q:
You should normally try to stay under what average sentence length?
a. 17 words
b. 23 words
c. 30 words
d. none of the above
Q:
Your annotated presentation should leave out:
a. your blueprint slide
b. your first moving blueprint slide
c. all moving blueprint slides
d. none of the above
Q:
In business writing, no single sentence should be shorter than:
a. 10 words
b. 8 words
c. 5 words
d. none of the above
Q:
You annotations should usually be:
a. what you say if you were actually giving the presentation
b. reference material that expands on the words you said during your presentation
c. elaborations on the words you said but not useless repetition
d. none of the above
Q:
Which of these is a good score on the Flesch Reading Ease?
a. 10
b. 8
c. 11
d. 60
Q:
When preparing an annotated presentation, you should normally:
a. include a separate page for each animation
b. print two images of the same slide on a page showing each successive animation
c. print four images of the same slide on a page showing each successive animation
d. none of the above
Q:
What problems does avoiding pronouns cause?
a. poor fluency
b. worse sentence structure
c. passive voice
d. all of the above
Q:
The first page of an annotated presentation is usually:
a. an opaque slide
b. an executive summary
c. your cover slide
d. none of the above
Q:
When is passive voice all right?
a. when the writer doesn't know who the actor is
b. when everybody knows who the actor is
c. when the emphasis doesn't need to be on the actor and nobody will be confused
d. all of the above
Q:
The executive summary should normally come:
a. immediately after your cover page
b. immediately before the cover page so it precedes your presentation
c. after your first moving blueprint slide
d. none of the above
Q:
Which of these verbs is passive?
a. has destroyed
b. could have seen
c. both of the above
d. none of the above
Q:
The cover page for your annotated presentation:
a. should be identical to the cover slide in your presentation
b. should usually include your notes on it
c. both of the above
d. none of the above
Q:
Which of these verbs is passive?
a. was revised
b. has revised
c. both of the above
d. none of the above
Q:
The standard orientation for an annotated presentation is:
a. landscape
b. portrait
c. a combination
d. there is no standard
Q:
What is the problem with passive voice?
a. a bureaucratic tone
b. a sentence containing less information than the writer realizes
c. both of the above
d. none of the above
Q:
An annotated presentation usually:
a. has an expanded image of each slide with room on the slide for annotation
b. has a small image of each slide on the bottom of a page with room above for annotation
c. has a small image of each slide on the top of a page with room below for annotation
d. none of the above
Q:
Which of the following types of interviews allows candidates to practice and perfect their responses?
a. Sequential
b. Screening
c. Recorded video
d. Two-way video
Q:
One-way _________ interviewing enables a candidate to respond to a list of prescripted questions prepared by the hiring organization.
a. sequential
b. video
c. panel
d. group
Q:
Rehearsing success stories is an effective preparation technique for answering which type of interview questions?
a. Experiential
b. Get-acquainted
c. Stressful
d. Behavioral
Q:
Tamara has submitted several rsums and anticipates receiving calls regarding interviews. To ensure that she makes the best first impression, she should ________.
a. inform her children that they must answer the phone promptly to avoid missing any job calls
b. answer all calls on the first or second ring to avoid missing the opportunity to speak to a prospective employer
c. allow calls from unfamiliar numbers to go to voice mail and call back after she has had time to gather her thoughts
d. use a generic computer-generated voice-mail message to ensure that her outgoing message sounds professional
Q:
Which of the following is an example of a behavioral interview question?
a. Who in your life has most inspired you and why?
b. An irate customer is demanding her money back. How would you handle the situation?
c. Tell me about a time when you solved a difficult problem.
d. Describe your ideal work environment.
Q:
During the job interview, you are asked What is your greatest weakness? What is the best way for you to respond?
a. Tell the interviewer that you are a perfectionist.
b. Reveal several employment weaknesses that you have to prove your integrity.
c. Mention a previous weakness and demonstrate how you have corrected it or learned from it.
d. Say that you can't think of a weakness at the moment.
Q:
Kathleen wants to make a good first impression when she arrives at her interview. What should she do?
a. Focus on appearing enthusiastic and professional only to her interviewer(s); other people she meets in the office are not as important.
b. Allow the interviewer to initiate a handshake (or not) and follow suit.
c. While waiting to be called into the interview, check the Internet on her phone to find out more about the company.
d. Check in with a receptionist or other representative 20 to 30 minutes early.
Q:
Thomas wants to act professionally during his job interview. Which of the following should he do?
a. Avoid silence by using words such as like and basically to fill in any gaps.
b. Sound enthusiastic and interested, but sincere.
c. Avoid acting confident because it might come across as cocky.
d. Check his cell phone for messages from his current employer to show that he is diligent.
Q:
A former supervisor has already agreed to be one of your references. What should you do after a job interview?
a. Do nothing. Your former supervisor will let you know if he or she is contacted.
b. Call your former supervisor to urge a highly favorable recommendation since you really want this job.
c. Write an e-mail message to your former supervisor to describe the position and company and to review what to stress to the prospective employer.
d. Ask your former supervisor to call the employer immediately so that your reference comes in before anyone else's.
Q:
After writing a follow-up message to thank your interviewer, your next step should be ________.
a. alerting your references that they may be contacted
b. sending a small gift to the receptionist to show your appreciation
c. calling the company's human resources department to learn more about your competitors for the available position
d. waiting at least one month for a call of acceptance or rejection
Q:
For a job candidate, the interview is an opportunity to ________.
a. avoid having to send a cover message
b. formally apply for a position
c. learn more about the company culture to determine whether there is a fit
d. negotiate salary
Q:
Hannah has been offered a retail management position and will now be negotiating for her salary. What advice would you give her?
a. Say that you currently earn more than you do to try to get a higher salary offer.
b. Consider the entire compensation package when negotiating salary.
c. Make the first salary offer to show the employer that you've done your research.
d. Accept the first salary offer because it might be decreased if you try to negotiate.
Q:
Following an interview for a position you thought was a perfect fit, you learn that you did not get the job. Which of the following should you do?
a. Send a rejection follow-up letter that says you're disappointed but still interested.
b. Post on social media that you're holding out for a job with that company.
c. Do nothing because contacting the employer again will make you appear desperate.
d. Call the employer once or twice a week for the next few months to see if a position is available.
Q:
What is the best answer to the interview question Why do you want to work for us?
a. Because I heard that you pay really well and offer a solid benefits package.
b. I really need a job so that I can pay my bills and support my children.
c. Everyone says that you treat your employees really well and provide a laid-back work environment.
d. Your high-quality products and your commitment to our community are impressive, and I would like to be a part of helping you meet your goals.
Q:
Select the best statement to include in the interview thank-you message.
a. Thank you for taking the time to interview me.
b. I enjoyed interviewing with your company for the available position.
c. Talking with you on Tuesday, April 25, about the marketing associate position was both informative and interesting.
d. I really hope that I hear from you soon.
Q:
Which of the following should you do to end an interview effectively?
a. Briefly review your strengths, thank the interviewer, and ask what the next step will be.
b. Show your confidence by asking what your start date will be.
c. Ask about salary and benefits.
d. Hand the interviewer a pre-written thank-you letter.
Q:
Which of the following statements about nonverbal messages during an interview is most accurate?
a. Sit erect, leaning forward slightly, to show interest and confidence.
b. Change positions often and gesture frequently to show high energy.
c. Lean forward and rest your arms on the desk or table to indicate control.
d. Relax back into your chair, slouching slightly, to demonstrate self-assurance.
Q:
Landslide Marketing, Inc., is interviewing several candidates for a leadership position that requires strong communication skills. What form of interview will the company most likely use to interview for this position?
a. A one-on-one interview conducted by the human resources director
b. A stress interview conducted by the head of the marketing division
c. A video interview to test the applicants' technical skills
d. A group interview in which the company interviews several candidates at the same time
Q:
Which of the following is an example of a situational interview question?
a. If you were aware that a coworker was submitting false data, what would you do?
b. What is your ideal work environment?
c. What do you predict for the future of our industry?
d. Tell me about a time that you dealt with confidential information.
Q:
What is the most common type of hiring/placement interview?
a. Online interviews
b. Panel interviews
c. One-on-one interviews
d. Stress interviews
Q:
When using ________ questions, interviewers describe a hypothetical situation and ask how you would handle it. These types of questions help employers test your thought processes and logical thinking.
a. behavioral
b. illegal
c. situational
d. getting-acquainted
Q:
Which of the following examples of interview protocol is most likely to change as a result of the COVID-19 pandemic?
a. In-person interview attire will be significantly less formal.
b. Candidates will not be expected to be as prepared since they may be interviewing for multiple positions.
c. Your communication with people you encounter other than your immediate interviewer (such as a receptionist) will be less important.
d. Handshakes may be less important or welcome.
Q:
Yasmin knows that nonverbal messages can create powerful impressions on people during a job interview. What should she do to ensure that her nonverbal behavior impresses her interviewer?
a. Chew gum because doing so will make her look casual and relaxed.
b. Avoid direct eye contact to show respect to the interviewer.
c. Turn off her smartphone before the interview.
d. Smile the entire time to demonstrate her friendliness and enthusiasm.
Q:
What should you do immediately after leaving the interview?
a. Text the interviewer a thank-you message.
b. Make notes of what was said in case you are called back for a second interview.
c. Call your professional references to inform them of your job search.
d. Inform your current employer about your intent to take a new position.
Q:
Lori sent her rsum to a company she would really like to work for. It has been several weeks, and she hasnt heard anything. Which of the following would be the most effective opening of her rsum follow-up message?
a. Since I did not receive a response to my rsum, I am submitting it again.
b. Please know that I am still interested in an administrative support position at TKG, Inc.
c. My first rsum did not contain all of my relevant qualifications.
d. Is your company still open and hiring?
Q:
Which of the following is not a recommended channel for sending a follow-up message after an interview?
a. Handwritten note
b. E-mail
c. Text message
d. Letter sent via regular mail
Q:
Travis will be returning an employer's call and wants to make sure that the first conversation is impressive. What should he do?
a. Realize that this is just a telephone call, not an actual job interview, so he can relax.
b. Before he hangs up, reconfirm the date and time of the interview.
c. Wait until after the phone conversation is over to take notes so that he's not distracted.
d. Ask all of the questions he has about the position in the initial call.
Q:
Which of the following statements about screening interviews is most accurate?
a. Remember that a screening interview is not as important as a face-to-face interview, so you can relax during it.
b. Employers use screening interviews to determine whether a job applicant should move on to the next step in the interview process.
c. To be effective, screening interviews must take place in person.
d. Screening interviews are not widely used because they are time-consuming and costly.
Q:
What is the most accurate statement about employers using Google and social media sites to screen job candidates?
a. Employers rarely use Google or social media sites to screen job candidates because these tools are not effective.
b. Many employers use Google or social media sites to screen candidates, but very few report finding information that impacts their decision about a candidate.
c. In one recent study, nearly half of the employers who used Google or social media to screen candidates indicated that they occasionally found information that kept them from interviewing or hiring a candidate.
d. It is illegal for employers to use Google and social media sites to screen job candidates.
Q:
Which of the following is an example of an inappropriate, and potentially illegal, interview question?
a. Are you a U.S. citizen?
b. Are you available to work on weekends and holidays?
c. Do you have adequate child-care arrangements?
d. Are you willing to travel for work?
Q:
When filling out a job application, what should you do?
a. Look over all questions before starting.
b. Leave any unrelated questions blank.
c. Fill out the application in pencil so that you can erase any mistakes you might make.
d. To keep your options open, write Anything or Open when asked what position you desire.
Q:
Before Puya's job interview, she wants to ensure that her social media presence is impressive to the employer. What should she do?
a. Openly discuss her job search and current employer on social media.
b. Set up a professional social networking page or create her own website.
c. Liberally send friend requests so that the employer will see that she is popular.
d. Join political groups and fan pages to show her activism.
Q:
Which of the following is one of an employer's primary goals in conducting an interview?
a. Assessing how you will fit into the organization's culture.
b. Determining how long it will take for you to get promoted within the company.
c. Making you uncomfortable to see how you perform under stress.
d. Convincing you to accept the position on the spot.
Q:
Which of these responses is the best answer to the question Where do you see yourself five years from now?
a. I see myself in the position you hold now.
b. I prefer to focus on the present.
c. I hope to be running my own business.
d. As a member of your team, I will have grown and learned enough to advance to a managerial role.
Q:
Greg was interviewed by a team of five people for a management position. What type of hiring/placement interview is this?
a. Panel interview
b. Group interview
c. Stress interview
d. Sequential interview