Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Business Communication
Q:
In which of the following cultures would the words of a witness probably be regarded with suspicion?
A. Euro-American
B. Polynesian
C. Arab Gulf states
D. African
Q:
Patricia has just been offered a full-time position over the phone and has decided that the position isnt right for her. What should she do?
a. Say that she will be back in touch and then do nothing because the employer will figure out soon enough that she isnt going to accept the position.
b. Accept the position anyway to ensure that shell have a back-up plan in case no other offers come in.
c. Say no on the phone immediately to save the employer time.
d. Thank the employer verbally for the offer and then write a letter reiterating her thanks and briefly explaining that she is turning it down.
Q:
Which of the following is NOT an advisable way to treat opposing evidence when your listeners are highly informed about your topic?
A. Bring up opponents' arguments and refute them.
B. Discuss both sides of the issue so it won't seem as if you are ignorant.
C. Do not bring up any evidence or ideas that oppose your point of view.
D. If listeners are hostile, compare your ideas to theirs, and explain why your ideas are more desirable.
Q:
Which of the following is considered the most opportune interviewing time?
a. Monday early morning
b. Tuesday mid-morning
c. Wednesday at noon
d. Friday afternoon
Q:
All of the following are guidelines for effective psychological appeals
EXCEPT:
A. Avoid bringing up any evidence that contradicts your claim.
B. Present ample evidence to support your claims.
C. Defer your thesis if you expect your audience to be strongly opposed to your claim.
D. Tailor your speech to the interests, needs, and attitudes of the key decision makers in your audience.
Q:
Max has just accepted a full-time position over the phone. What is the best thing for him to do now?
a. Do nothing until he shows up the first day of work.
b. Write a job acceptance letter to confirm the details and formalize the acceptance.
c. Thank his employer on social media.
d. Visit the office several days before his official start date to show his eagerness.
Q:
All of the following are logical fallacies EXCEPT:
A. bandwagon.
B. common ground.
C. either-or.
D. ad hominem.
Q:
Filling your answers during an interview with empty phrases such as um, uh, like, and basically suggests to an employer that you are ________.
a. confident
b. reflective
c. relaxed
d. unprepared
Q:
In public speaking, the phrase "common ground" refers to
A. an occasion in which several speakers share the stage.
B. a strategy in which the speaker shows that some of her or his beliefs are similar to the audience's beliefs.
C. telling the audience what they want to hear, whether you believe it or not.
D. a legal strategy often used successfully by public speakers who are advocating new zoning laws.
Q:
What should you aim to do in an interview follow-up message?
a. Let the employer know your preferred start date.
b. Show that you really want the job and that you are qualified for it.
c. Build up the interviewer's ego.
d. Inform the interviewer that you are interviewing with other companies as well.
Q:
Which of the following situations would detract the most from the audience's trust in you as a speaker?
A. You will derive personal benefits if the audience accepts your proposal, but you do not reveal this to the audience.
B. You will derive personal benefits if the audience accepts your proposal, but you confess this to your audience and then show them how the proposal will benefit them as well as you.
C. You have credentials in the area about which you are speaking.
D. You cite impartial third parties who support your position.
Q:
Samara interviewed for a management position and was just asked back for a second interviewer with the head of the department. If she does well in this second interview, she will move on to an interview with the company president. What type of interview format is this?
a. Group interview
b. Stress interview
c. Sequential interview
d. Panel interview
Q:
Which of the following is NOT suggested by your text as a way to enhance your credibility?
A. Focus on important differences between your views and those of the audience.
B. Demonstrate your competence.
C. Earn the trust of your audience.
D. Present your ideas in an impartial manner.
Q:
Identify four online job-search resources available within the open market and explain the nature and advantages of each.
Q:
A good measure of whether a particular message is ethically persuasive is:
A. it strengthens your claim.
B. it is psychologically appealing to audience members.
C. the information is accurate, and the recipient is truly free to make a choice.
D. it is a popular belief or action.
Q:
You want to build your personal brand for your job search. Using the examples in your textbook as models, write a brief but engaging tagline that describes what you do and who you are. Then write a short elevator speech identifying the unique and meaningful contributions that you can make to a professional organization. Avoid beginning every sentence with "I" so that your speech is employer focused.
Q:
Which of the following is defined as the act of motivating others, through communication, to voluntarily change a particular belief, attitude, or behavior?
A. manipulation
B. persuasion
C. coercion
D. information
Q:
A successful job search today requires a blend of old and new job-hunting skills. Traditional techniques are still effective, but savvy job candidates must also be ready to act on emerging trends. Identify and briefly discuss four of the trends identified in the chapter.
Q:
If you use threats in an attempt to persuade an individual into action, which of the following tactics would you be using?
A. coercion
B. persuasion
C. manipulation
D. propaganda
Q:
Describe the difference between a solicited and an unsolicited cover letter. When should each be sent? How should each be organized? Then write an opening paragraph for each type of cover letter.
Q:
During his sales pitch to a prospective customer, Morrie conceals the fact that the product has been experiencing a number of functionality problems. Which tactic is Morrie using to try to convince this customer to buy the product?
A. coercion
B. persuasion
C. manipulation
D. propaganda
Q:
Though optional, a targeted Summary of Qualifications (also called a Summary or Profile) near the top of your rsum can add significant value. Discuss two advantages of including a Summary and two strategies for crafting it effectively. Then, write a Summary that you could include on your rsum, following the guidelines in the chapter.
Q:
Which of the following is NOT a characteristic of an effective closing strategy for a sales presentation?
A. Focus on closing the immediate sale, not on developing a long-term relationship with clients.
B. Keep an optimistic attitude.
C. Assure the client that your product exceeds their needs.
D. Call for action from the client.
Q:
Fill in the blank in the following sentence:
Position in public relations that requires creativity, time management skills, and excellent communication to create press releases, answer constituent inquiries, and represent the organization at charitable functions is an example of a career ________.
Q:
Which of the following is NOT a guideline for a sales presentation?
A. Focus on what's great about your product more than you focus on answering the buyer's concerns.
B. Spend more time listening than talking.
C. Emphasize the benefits of your products more than their features.
D. Get to know your clients before you deliver your sales presentation.
Q:
For sales presentations, all of the following are suggested except
A. Plan what you will say in advance.
B. Plan to speak only about 30 percent of the time, and let your client do the rest of the talking.
C. If your clients want to interrupt your presentation, ask them to hold their questions until you have completed your remarks.
D. Show compassion toward the needs of your client.
Q:
Fill in the blank in the following sentence:
________ rsums highlight a job candidate's accomplishments and skills rather than focusing on past employment. They work well for people who have changed jobs frequently, with gaps in their employment records, or who are entering an entirely different field.
Q:
Fill in the blank in the following sentence:
Even in this digital age, ________ and referrals continue to be a primary route to getting hired.
Q:
Which is the best advice for seeking a raise?
A. Describe how much effort you put into your job.
B. Clarify ways in which you have directly contributed to your company's profits.
C. Remind your boss of how long you have worked for the company without a raise.
D. Deliver your request in an emotional way.
Q:
Fill in the blank in the following sentence:
An e-_______ is a collection of digitized materials that provides viewers with a snapshot of a candidate's performance, talents, and accomplishments. This collection can be navigated with the help of menus and hyperlinks much like a personal website.
Q:
The most typical and straightforward approach for organizing a proposal is a _______________ pattern of organization.
A. chronological
B. criteria satisfaction
C. motivational sequence
D. problem solution
Q:
Fill in the blank in the following sentence:
________ rsums allow candidates to demonstrate their public speaking, interpersonal, and technical skills more impressively than they can in traditional print rsums.
Q:
The purpose of a proposal is to
A. introduce a problem.
B. solve a problem.
C. advocate that your audience take specific action.
D. explain the impact of a program.
Q:
Fill in the blank in the following sentence:
Asking yourself questions such as What technology skills can I offer? and Do I enjoy teamwork? help you evaluate your _______.
Q:
When Exxon's ship, the Valdez, was found responsible for an immense oil spill in the waters off Alaska, Exxon began to deliver televised presentations aimed at preserving their public image. These presentations were examples of
A. motivational speeches.
B. proposals.
C. sales presentations.
D. goodwill speeches.
Q:
Fill in the blank in the following sentence:
Personal ________ involves deciding what makes you special and desirable in the job market, creating a tagline, preparing a professional-looking business card, developing an elevator speech, and building a powerful online presence.
Q:
A presentation that attempts to create a favorable image concerning a specific cause is a
A. motivational speech.
B. goodwill speech.
C. sales presentation.
D. proposal.
Q:
Fill in the blank in the following sentence:
To maximize "hits" on a rsum that will be read by an applicant ________ system, consider using conventional headings such as Skills, Qualifications, and Education, which are easily recognized by such software.
Q:
A presentation that attempts to generate enthusiasm is a
A. motivational speech.
B. goodwill speech.
C. sales presentation.
D. proposal.
Q:
Fill in the blank in the following sentence:
A cover message should motivate ________ in the closing paragraph by asking confidently for an interview.
Q:
Persuasive presentations differ from informative presentations because they
A. are unethical.
B. don't advocate a position.
C. seek to change the way an audience thinks, feels, or acts.
D. use manipulation.
Q:
Fill in the blank in the following sentence:
A(n) ________ cover message is written when an employer has advertised a job opening.
Q:
Use a __________________ pattern of organization when you want the audience to take action and you can use vivid word pictures to describe the problem and the solution.
A. pictorial
B. butterfly
C. problem solution
D. motivated sequence
Q:
Fill in the blank in the following sentence:
A(n) ________ -text rsum is an electronic rsum suitable for e-mailing or for pasting into online rsum bank submission forms.
Q:
Use a __________________ pattern of organization when the audience is not pondering a choice among alternative plans for solving a problem.
A. sales pitch
B. criteria satisfaction
C. comparative advantages
D. chronological
Q:
Fill in the blank in the following sentence:
A(n) ________ of qualifications appearing near the top of your rsum ensures that your most impressive qualifications are not overlooked by a recruiter who is skimming quickly.
Q:
The ____________________ pattern of organization places several alternatives side by side and shows why yours is the best
A. motivated sequence
B. criteria satisfaction
C. problem solution
D. comparative advantages
Q:
Fill in the blank in the following sentence:
_______ job sites can help you find open positions in a particular field, such as technology, federal service, or temporary positions.
Q:
Use a __________________ pattern of organization when the audience is already aware that a problem exists and they are trying to decide among several potential solutions.
A. problem solution
B. criteria satisfaction
C. comparative advantages
D. motivated sequence
Q:
Fill in the blank in the following sentence:
Your list of professional ________ should consist of instructors, your current employer or previous employers, colleagues or subordinates, and other professional contacts who are willing to answer inquiries regarding your qualifications for employment.
Q:
Use a __________________ pattern of organization when the audience does not feel a strong need to change from the status quo.
A. motivated sequence
B. problem solution
C. criteria satisfaction
D. topical
Q:
Fill in the blank in the following sentence:
The open job market consists of jobs that are advertised or listed. However, many companies don't announce, list, or advertise their openings publicly, resulting in the ________ job market.
Q:
Which of the following is NOT one of the organizational plans suggested in your text for persuasive presentations?
A. cyclical
B. problem solution
C. criteria satisfaction
D. comparative advantages
Q:
Fill in the blank in the following sentence:
To optimize your LinkedIn profile, prepare an informative _______ below your name that includes keywords in your field and a brief description of what you want.
Q:
Suhana has been chosen to present the results of her anatomy project in a poster session at the State Science Fair. Which of the following would NOT be good advice for Suhana to follow during her poster session?
A. Speak more loudly than you usually would to a small group.
B. Create clear labels that explain the purpose of each visual.
C. Present details about her work in a 12- to 15-minute speech.
D. Be enthusiastic.
Q:
Fill in the blank in the following sentence:
_______ verbs such as designed, calculated, and managed allow you to describe your work experience forcefully and persuasively on a rsum.
Q:
All of the following will help you link your training to audience interests EXCEPT:
A. demonstrate that your information can bring positive consequences for your listeners.
B. read from a well-prepared script.
C. provide examples and comparisons your listeners can personally relate to.
D. show how your information can help listeners avoid negative consequences.
Q:
When giving an explanation of a complicated concept or process, you will usually be most successful when you
A. compare the concept with one already familiar to the audience.
B. give a long, detailed explanation.
C. mention each point only once to avoid confusion.
D. use technical language to build your credibility.
Q:
Fill in the blank in the following sentence:
If you do not know whether a position is open and you are prospecting for a job, write an unsolicited cover message using the ________ pattern of organization.
Q:
Fill in the blank in the following sentence:
________ rsums emphasize employment history and work well for candidates who have experience in their field of employment and for those who show steady career growth.
Q:
One clear way to link the familiar to the unfamiliar for an audience is to
A. ask for direct participation.
B. include a startling statistic.
C. use personal interjections.
D. compare and contrast new information to information the audience already knows.
Q:
Adam was explaining security procedures to new interns at his firm. It was difficult for the interns to understand what Adam was talking about because he used technical language they weren't familiar with. Which strategy for presenting an effective training is Adam failing to use in the above situation?
A. Incorporate activities that directly involve the audience.
B. Explain how the information will help the audience.
C. Avoid jargon.
D. Compare unfamiliar concepts to familiar concepts.
Q:
Which of the following is the best advice for a cover message that accompanies a rsum sent via e-mail?a. Prepare a professional cover message to accompany your rsum sent electronically.b. Mail the cover message separately from the rsum sent via e-mail.c. Shorten your e-mail cover message to a brief statement such as Please consider the attached rsum for your opening.d. Skip the cover message as it is unnecessary to introduce yourself because the e-mail includes your name.
Q:
All of the following are tips for delivering your training session EXCEPT:
A. use specialized terminology.
B. explain the payoffs your audience will gain by listening to your presentation.
C. compare your topic to concepts the audience is already familiar with.
D. start with an overall picture of what you plan to discuss.
Q:
Tyler is developing a list of references for his job search. He should include all of the following except _______.
a. college instructors
b. character references, such as friends or neighbors
c. colleagues and subordinates
d. current and previous employers
Q:
___________________ are personalized remarks that you insert into a presentation.
A. Signposts
B. Interjections
C. Previews
D. Jargons
Q:
When preparing your customized rsum, ________.
a. provide your name and contact information in a simple, uncluttered main heading
b. include a general career objective suitable for a variety of positions and industries
c. place the most important information last where it can leave a lasting impression
d. use I frequently to stress your individual accomplishments
Q:
Which of the following is NOT recommended for helping you emphasize the organization of your material in a training session?
A. use signposts
B. number your main points
C. avoid redundancy
D. add internal previews and summaries
Q:
Job seekers should ask themselves questions such as What am I passionate about and how can I turn that passion into a career? and Do I enjoy working with people, data, or things? to ________.
a. help them identify their interests and goals
b. assess their qualifications
c. help them decide how much they are worth in the job market
d. research the hidden job market
Q:
Which of the following is NOT a strategy to use in a training session?
A. Cover only necessary information.
B. Start with the least important detail and then work up to the most important details.
C. Emphasize the organization of your material.
D. Link the topic to the audience.
Q:
Select the correct statement about polishing and proofreading your rsum.
a. Use as many headings as possible to make your rsum easier to read.
b. Seek the help of a rsum-writing service for a rsum that will stand out in a competitive job market.
c. Use longer phrases and complex words as often as possible to make yourself look more accomplished.
d. Because it's probably the most important message you'll ever write, your rsum must be error free.
Q:
All of the following approaches will help your audience understand and remember the material you present in your training session EXCEPT:
A. choose one approach and stick to it.
B. use more than one approach in presenting the material.
C. include hands-on activities.
D. incorporate quizzes.
Q:
A cover message should ________.
a. begin by addressing the reader by name when possible
b. begin formally with To Whom It May Concern
c. be addressed to a job title such as Hiring Manager or to a department such as Human Resources Department
d. omit the salutation altogether
Q:
The first step in planning a training program is to
A. write a report.
B. identify the specific results you want to bring about.
C. locate the staffing and physical resources you will need.
D. choose a training approach.
Q:
What is the biggest mistake job seekers make when writing cover messages?
a. Making them too long
b. Printing them on low-quality paper
c. Making them sound too generic
d. Not referring to an enclosed rsum
Q:
After working on a new computer software system for the past two years, Richard was selected to explain to employees how to use the software. Which of the following workplace presentations is Richard giving in the above situation?
A. status report
B. training
C. final report
D. briefing
Q:
To ensure that your rsum retains its formatting and cannot be altered by a reader, you should send it as a(n) ________.
a. Word document
b. PDF file
c. plain-text document
d. HTML file
Q:
A(n) ____________ is a presentation that teaches listeners how to do something.
A. training
B. active learning
C. status report
D. briefing
Q:
Simin knows that her rsum will be read by an applicant tracking system (ATS). What should she do to maximize "hits" as her rsum is scanned?
a. Focus on nouns related to the job title, technical skills, and certification or experience.
b. Avoid incorporating specific keywords and phrases from the advertisement or job description to make her rsum more unique.
c. Use only the job title specified in the posting.
d. Avoid headings for easier scanning.
Q:
Which of the following is NOT advised as a strategy for helping adults learn?
A. Show them that the material has value in their personal lives.
B. Give them a chance to take an active role in the learning process.
C. Simplify the presentation greatly so they will not be challenged by new material.
D. Speed up or slow down your presentation depending on how well audience members are understanding your ideas.