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Q:
A feasibility report typically contains all of the following elements EXCEPT:
A. evaluation of solutions.
B. criteria.
C. methodology.
D. a humorous opening line.
Q:
Myers-Briggs and Big Five are examples of _______.
a. hiring and recruiting agencies
b. listings of companies within a particular industry
c. online personality assessments
d. online job boards
Q:
A(n) ____________ report evaluates various potential actions and recommends one of the courses of action.
A. evaluation
B. progress
C. feasibility
D. final
Q:
Laura, after many years of staying home and raising her children, wants to return to the workplace. Because she does have some significant experience in the accounting field from many years ago, she should prepare a(n) ________ rsum.
a. chronological
b. scannable
c. online
d. functional
Q:
Which of the following is NOT recommended if you are delivering a technical report to a nontechnical audience?
A. Include additional examples if audience members look puzzled.
B. Use analogies to clarify concepts.
C. Prepare visuals with precise data shown in the format that is customary for your field.
D. Teach technical terms if they are essential to understanding the presentation.
Q:
In todays digital age, what are the primary routes to being hired?
a. Job boards and search engines
b. Personal networking and referrals
c. Social networks
d. Mobile devices
Q:
The typical order of points in a final report is
A. attention-getter, thesis, preview, body, and call-to-action.
B. introduction, background, description of what happened, results, additional resources.
C. purpose, current state, obstacles, next milestone, and forecast for the future.
D. attention, need, satisfaction, visualization, action.
Q:
A chronological rsum style would be best for which of the following candidates?
a. Emma, who has worked for years in the retail industry and who is now pursuing a career in health care
b. Griffin, who has held five different positions with four different companies over the past three years
c. Roxanne, who has advanced from an entry-level position to department manager for her current employer
d. Huseyin, who is afraid he will appear overqualified for the target position
Q:
A presentation delivered upon the completion of an undertaking is called a ____________ report.
A. final
B. feasibility
C. progress
D. technical
Q:
Which of the following statements about the work experience section of a rsum is most accurate?
a. List only jobs that you think will help you win the targeted position.
b. Arrange every job you have held in chronological order by date.
c. Always place the work experience section after the education section.
d. Include personal pronouns (such as I, me, my) to stress your actions.
Q:
The typical order of points in a status report is:
A. introduction, background, what happened, results, additional resources.
B. attention-getter, thesis, preview, body, call to action.
C. purpose, current state, obstacles, next milestone, forecast for the future.
D. attention, need, satisfaction, visualization, action.
Q:
Most recruiters favor a ________ rsum because it quickly reveals a candidate's education and experience.
a. scannable
b. functional
c. chronological
d. online
Q:
All of the following are elements of a status report except:
A. identify barriers to completing the task.
B. explain how you are dealing with obstacles.
C. state the current status of your project.
D. compare the advantages of your product versus other products.
Q:
Craig has been a collegiate athlete and therefore has limited professional experience related to the field he hopes to enter. Which rsum style should he consider as he prepares for his job search?
a. Functional
b. Chronological
c. Scannable
d. Online
Q:
Once a month, Samantha is responsible for summarizing to her immediate supervisor all the projects her research team has accomplished that month, along with an account of the team's expenses for the month. Samantha's monthly presentations are
A. status reports.
B. budget requests.
C. trainings.
D. briefings.
Q:
Antonio is looking for a job. Which one of the following sites is most likely to help him build and leverage his professional network, research a company, and get recruited by hiring companies?
a. Facebook
b. Twitter
c. LinkedIn
d. Salary.com
Q:
A ____________ presents information that you (or a group or person you represent) have learned or done.
A. report
B. explanation
C. training
D. briefing
Q:
The final part of the four-step job search process is _______.
a. creating a customized rsum and cover message
b. knowing the hiring process
c. analyzing yourself
d. building your personal brand
Q:
A typical briefing
A. focuses on preparing employees to do the job at hand.
B. is organized with an attention-getter, thesis, preview, body, and call to action.
C. lasts about fifteen minutes.
D. is delivered in a passionate, dramatic style
Q:
Select the statement that best describes the main heading portion of a rsum.
a. The first line of your rsum should always be the word Rsum.
b. To protect your privacy, avoid providing a phone number.
c. If you have a website where an e-portfolio or samples of your work can be viewed, include the address in the main heading your rsum.
d. Include your work e-mail address so that you can be contacted more easily.
Q:
All of the following are characteristics of a briefing except:
A. about 2 or 3 minutes in length.
B. typically lack an attention-getter.
C. may include simple visual aids.
D. present complex arguments in favor of a proposal.
Q:
More jobs today are found through referrals and person-to-person contacts than through any other method. That's because ________.
a. people hired through referrals tend to demand lower salaries
b. using online sources to search for job candidates takes too much time for employers
c. employers want to hire known quantities
d. organizations are doing less hiring
Q:
After signing a major public relations contract with the city, Leon presented few brief informal remarks to his team, outlining what he expected from them in this future endeavor. Which type of presentation did Rob deliver?
A. briefing
B. training
C. manuscript
D. report
Q:
Which of the following statements about todays job market is accurate?
a. Today the emphasis is on what the applicant wants.
b. Career paths today tend to be linear, which means that new hires will start in a job and steadily rise through the ranks.
c. Employers are most interested in how a candidate will add value to the hiring organization.
d. A professional rsum is not as integral to the job search process as it once was.
Q:
Sarah has been asked to take a couple of minutes to summarize for her subordinates the new safety policies adopted by the board of directors. Sarah's presentation is called a
A. proposal.
B. explanation.
C. training.
D. briefing.
Q:
Personal _______ involves deciding what makes you unique and desirable in the job market and preparing a tagline and employer-focused elevator speech.
a. job searching
b. analysis
c. branding
d. interviewing
Q:
A ____________ is a short presentation that provides an interested and knowledgeable workplace audience with specific information they need to know to do their jobs.
A. report
B. briefing
C. fill-in talk
D. training
Q:
A summary of qualifications on your rsum should include _______.
a. general descriptions of your skills so they will be applicable to any position
b. a complete list of relevant courses you've taken
c. the name of every organization you have worked for
d. some quantifiable examples of your experiences and achievements
Q:
Choose one of the special occasion speeches covered in your text. What elements should be included in this type of presentation? What elements should be avoided?
Q:
One of the best ways to use LinkedIn is to ________.
a. update your LinkedIn status weekly
b. search for a company in which you are interested
c. refer hiring employees to your LinkedIn site instead of preparing a traditional rsum
d. apply for every position you see posted there
Q:
Imagine that a professor in one of your other classes has assigned a group presentation as a major component of the class grade. You have been placed in a group of students who have no experience in giving group presentations. What advice would you give to the group to help you achieve a successful presentation?
Q:
Which of the following is the best way to learn about a specific career?
a. Search the Web for career-planning information and resources.
b. Take a summer job, internship, or part-time position in the field.
c. Monitor the classified ads to determine qualifications sought, duties, and salary range.
d. Visit your campus career center.
Q:
Draw a diagram to illustrate social judgment theory. Include and explain the following terms: anchor, latitude of acceptance, latitude of rejection, latitude of noncommitment. How can knowledge of social judgment theory benefit you as a persuasive speaker?
Q:
The body of a cover message should ________.
a. promote the candidate's qualifications and strengths
b. motivate action
c. tell the reader how you learned of the position
d. ask for an interview
Q:
"Credibility exists in the mind of the audience, so there is nothing a speaker can do to change an audience's perception of her credibility." Agree or disagree with this statement. In your answer, refer to key elements that contribute to the credibility of a speaker.
Q:
An advantage of creating a version of your rsum on LinkedIn is that it allows you to _______.
a. avoid having to target specific positions with a more traditional version of your rsum
b. describe your experiences and accomplishments more generally
c. focus on your own goals more than on employers' needs
d. be more conversational and personal than you can be within the confines of a restricted rsum
Q:
Define "credibility" and explain why it's important for a speaker to have credibility with the audience. Then select a specific topic and a specific audience. Explain how you would establish your own credibility as a speaker if you were presenting a speech about that topic to that audience.
Q:
Samantha is beginning her final year of college and is beginning her job search. What should she do first?
a. Research salary, benefits, and job stability in a chosen field.
b. Update her rsum to send to prospective employers.
c. Locate a specific job opening at a desirable company.
d. Analyze her interests and goals and evaluate her qualifications.
Q:
Discuss the concept of credibility. What is it? Why is it especially important in persuasive speeches? How can you establish credibility in the eyes of your audience? What behaviors should you avoid because they might detract from your credibility?
Q:
Which of the following statements uses an action verb to highlight an aptitude?
a. Competent in development of innovative and interactive websites
b. Developed innovative and interactive websites
c. Ability to develop innovative and interactive websites
d. Innovative and interactive website development
Q:
Define persuasion, manipulation, and coercion. Your definitions should clearly distinguish the terms from one another. What two key elements make persuasion more ethical than manipulation and coercion? Using specific examples from your experience, illustrate each of these three types of communication.
Q:
Dennis wants to use social media in his job search for a professional position. What will likely be his best tool?
a. Facebook.com
b. Twitter.com
c. YouTube.com
d. LinkedIn.com
Q:
The hidden job market _________.
a. accounts for a small number of jobs and should, therefore, be considered a secondary resource
b. accounts for up to 80 percent of all positions available at any given time
c. has become unimportant since online job boards provide millions of job listings
d. makes it difficult to find a job because companies keep job openings a secret
Q:
Identify an audience and an idea you would like to propose to the audience. Demonstrate your knowledge of effective proposals by writing a brief outline showing the organizational structure of your remarks. Explain why your chosen pattern of organization would be effective for your audience.
Q:
Imagine that a friend has asked you for advice about asking her boss for a raise. What would you tell her? In your advice, include suggestions about when to present her request, what to ask for, and what to avoid.
Q:
Which of the following are most effective for conducting an online job search?
a. Job boards such as Monster.com and CareerBuilder.com
b. Social networking sites such as LinkedIn and Facebook
c. Specific company websites
d. General search sites such as Google.com and Yahoo.com
Q:
Alexandra is building her personal network as she prepares for her job search. Which of these should she do first?
a. Follow up on her referrals
b. Develop a contact list
c. Make contacts in person and online
d. Send her rsum in response to all open positions she sees
Q:
Identify four types of persuasive presentations delivered in modern organizations. What is the purpose of each? What are the key considerations of each type?
Q:
What is the one type of rsum that all job seekers should have in today's market?
a. A print-based traditional rsum
b. An infographic rsum
c. A plain-text rsum
d. A video rsum
Q:
Identify four patterns for organizing a persuasive message. What are the different characteristics of each pattern? Suggest one specific situation in which you might use each one.
Q:
Which statement in a cover message is most skillful in referring the reader to the rsum?
a. Enclosed herein please find my rsum.
b. As you will notice from my enclosed rsum, I have over five years of customer service experience.
c. Please see my enclosed rsum.
d. My rsum is enclosed.
Q:
Select four of the strategies recommended in the textbook for emphasizing the organization of your material when you are delivering a training session. Write an example to illustrate each of your chosen strategies.
Q:
________ rsums are becoming more prevalent with the popularity of YouTube, inexpensive webcams, and widespread broadband.
a. Infographic
b. Video
c. Technical
d. Functional
Q:
Choose any one of the types of informative presentations covered in this chapter. Explain the purpose and key characteristics of this type of presentation. Construct a brief outline that illustrates how this type of presentation is organized.
Q:
Ran is starting a new job search. What is the best advice you can give her about preparing her rsum?
a. Save time by preparing an all-purpose rsum that can be used to apply for any position.
b. Make sure that her rsum focuses on what she wants in a position.
c. Prepare a customized rsum to fit each company and position.
d. Limit the length of her rsum to one page.
Q:
Identify three main types of informative presentations typically found in contemporary business or professional settings. What is the purpose of each?
Q:
Select the statement that most accurately describes employment references.
a. Include a list of references directly on the rsum.
b. Do not include personal or character references.
c. Companies generally check references before a job interview to learn about a candidate in advance.
d. Be sure to add the statement References furnished upon request at the bottom of your rsum.
Q:
Your text recommends the following four-step plan as an effective way to accept an award: express gratitude; acknowledge appreciation to the contributors of the award; describe how the reward will make a difference; say thank you again.
Q:
Select the statement that best describes the career objective portion of a rsum.
a. Your career objective should focus on your professional needs.
b. A well-written career objective will add value only to functional rsums.
c. A career objective should be customized for the job opening.
d. The career objective should appear at the bottom of your rsum.
Q:
When presenting an award, always withhold the recipient's name until after you have described the award and the criteria used to select the recipient.
Q:
Which is the best statement to include in the body of a cover message?
a. I have completed courses in cost accounting, auditing, and financial statement analysis.
b. I have excellent communication, organizational, and teamwork skills.
c. The listening, conflict resolution, and communication skills taught in my certificate program will make me immediately effective as one of your customer service reps.
d. I am the perfect person to hire for this position.
Q:
An effective toast should poke fun at the person being honored in a slightly offensive manner.
Q:
Which of the following is an example of a niche employment website?
a. CollegeGrad.com
b. Accountemps.com
c. Craigslist.com
d. LinkedIn.com
Q:
When you are introducing a speaker, keep your introductory remarks quite brief.
Q:
Which of the following statements about searching for a job online is least accurate?
a. Searching for a job online has completely replaced traditional methods.
b. Many online job listings are outdated and fail to produce leads.
c. Applicants must be careful with the information they post on big job boards to avoid identity theft.
d. Corporate recruiters say that the big job boards bring a flood of candidates, many of whom are not suited for the listed jobs.
Q:
Inflating your job titles and responsibilities on your rsum is ________.
a. necessary to be competitive in today's job market
b. impressive to employers
c. unethical and should be avoided
d. acceptable as long as you were employed during the dates you specify
Q:
When you are welcoming a guest, you should not identify your own name.
Q:
What is the first step of the four-step job search process?
a. Searching the open job market
b. Preparing a rsum
c. Knowing the hiring process
d. Analyzing yourself
Q:
Because it is obvious when a group changes from one speaker to the next, transitions are not important in group presentations.
Q:
Which candidate would most likely have a rsum that is longer than one page?
a. A candidate with fewer than ten years of experience
b. A person with one or two previous employers
c. A person making a major career change
d. A senior-level manager with many career accomplishments
Q:
Effective team presentations require extensive rehearsal.
Q:
Dale has decided to prepare a video rsum. What is the best advice you can give him?
a. Submit a video rsum to show his technical savvy, regardless of the industry he is targeting.
b. Dress more casually than he would for an in-person interview to seem more relaxed and natural.
c. Keep his video to three minutes or less.
d. Discuss only personal interests and hobbies in a video rsum.
Q:
Zaya knows that her listeners will have a hostile attitude toward her proposal for reducing employee benefits. Her best shot at winning them over would be to state her thesis clearly in the beginning of her presentation.
Q:
The open job market consists of positions that ________.
a. do not require submitting your rsum
b. are never advertised or listed
c. are currently advertised or listed
d. allow all interested candidates to come in for an interview
Q:
To be truly effective, a persuasive speech should ask audience members to accept an idea that is extremely different from their current thinking.
Q:
The best opening for a solicited cover message is ________.
a. Please consider this letter an application for the payroll manager position.
b. I am interested in applying for the payroll manager position.
c. Brad Schulte of your accounting department suggested that I apply for the payroll manager position that is currently vacant.
d. I happened to run across your online ad for a payroll manager position and would like to apply.
Q:
According to social judgment theory, if you are an eloquent speaker, it is likely that you can persuade an audience to agree with a position that they currently oppose.
Q:
Which of the following statements in the closing of a cover message is best phrased to motivate action?
a. I look forward to receiving your job offer.
b. I hope to hear from you at your earliest convenience to arrange an interview.
c. I can be reached at (925) 727-1330.
d. To add to your staff an experienced bookkeeper with proven analytical skills, please call me at (925) 727-1330 to arrange an interview.
Q:
One form of sound logic is to tell the audience that almost everyone else you know is in favor of your proposal.
Q:
Which of the following statements is most accurate regarding the opening in a cover message for an unsolicited job?
a. If you are unsure whether a position exists, use a more persuasive opening.
b. Avoid mentioning the company by name so that you can send your cover letter to numerous companies.
c. Make cover letters for unsolicited jobs longer than those for solicited jobs because you will have to provide more information about yourself.
d. Be vague about the type of position you're seeking so that you might be considered for a variety of jobs.