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Q:
Which of the following statements is most accurate regarding the opening in a cover message for an unsolicited job?
a. If you are unsure whether a position exists, use a more persuasive opening.
b. Avoid mentioning the company by name so that you can send your cover letter to numerous companies.
c. Make cover letters for unsolicited jobs longer than those for solicited jobs because you will have to provide more information about yourself.
d. Be vague about the type of position you're seeking so that you might be considered for a variety of jobs.
Q:
Which of the following job duty statements will be most effective on a rsum to highlight accounting experience?
a. Responsible for daily account reconciliation
b. Reconciled general ledger accounts daily
c. Reconciled general ledger accounts daily with 100 percent accuracy
d. Responsible for reconciling general ledger accounts daily
Q:
Audiences are usually more willing to accept the ideas of a speaker if they perceive the speaker's attitudes to be similar to their own.
Q:
Job seekers should ask themselves questions such as Do I communicate well in speech and in writing? and Do I work well with people and enjoy teamwork? to ________.
a. identify their interests and goals
b. assess their qualifications
c. select a specific career path
d. research the hidden job market
Q:
A speaker's credibility will be damaged if the audience believes she or he is dishonest, whether or not she or he really is dishonest.
Q:
A summary of qualifications on your rsum, though optional, is a good alternative to _______.
a. work experience
b. a career objective
c. a cover message
d. extracurricular and community activities
Q:
If you speak about a topic that you don't have much personal experience with, it will probably be difficult for you to establish credibility with the audience.
Q:
Which of the following is the best career objective for a rsum?
a. Seeking an entry-level position with the opportunity for advancement
b. A challenging position with a public accounting firm
c. Work as a team player for a company that values independent thinking
d. A position in human resources assisting with employee recruitment, selection, background checks, and in-house training
Q:
Credibility can be defined as the persuasive force that comes from the audience's belief in and respect for the speaker.
Q:
Most job seekers start looking for a position ________.
a. in the hidden job market
b. on social networking sites
c. in the open job market
d. through word of mouth
Q:
The text defines manipulation as "honestly and openly convincing someone to think or act in a desired way."
Q:
Which of the following is a purpose of a customized cover message?
a. To introduce your rsum
b. To learn more about the employer
c. To avoid having to interview
d. To take the place of a formal rsum
Q:
Brandon, Michelle and Gustav want to convince their city council to vote against a new zoning proposal. If they use disruption to force the council to vote their way, this would be an unethical form of communication.
Q:
Which of the following statements about the education section of a rsum is most accurate?
a. The education section should always come before the work experience section on a rsum.
b. Include a list of all college courses taken since most employers want this information.
c. Once you have attended college, you can omit high school information.
d. It is unethical to include the GPA in only your major courses on your rsum.
Q:
Persuasion can be an ethical and honorable form of communication.
Q:
Erin will be searching for a job online and wants to make sure she doesnt waste her time. What is the best advice you can give her?
a. Pick one online job-search site and use it exclusively.
b. Submit her rsum for all open positions she finds.
c. Avoid the big job boards altogether.
d. Stay focused on a specific goal.
Q:
Persuasion can be defined as communication that motivates the other person to voluntarily decide to act as you desire them to.
Q:
A career e-portfolio is ________.
a. an electronic copy of your rsum recorded on a CD, DVD, or flash drive
b. the addition of work samples and personal information as an attachment to your e-mail rsum
c. a collection of digital files that can be navigated with the help of menus and hyperlinks much like a personal website
d. the name given to rsums posted on job-search websites such as Monster.com
Q:
During a sales presentation, it's generally more effective to emphasize the benefits your product will bring to the client, rather than going over every "cool" feature of the product.
Q:
In a sales presentation, it is recommended that you be both passionate about the product you are selling and compassionate about your client's needs.
Q:
If you will be delivering a sales presentation, it is highly recommended that you take time to establish a relationship with your client before you give the presentation.
Q:
Successfully managed a marketing department that achieved its sales goals all four quarters of the past fiscal year uses an action verb.a. Trueb. False
Q:
Sales presentations are rarely planned in advance.
Q:
A business card, whether digital or printed, remains an important tool in establishing your personal brand in today's digital age.
a. True
b. False
Q:
The most straightforward way to organize a proposal is to use the motivated sequence.
Q:
Digital technologies have made personal networking and referrals less important in today's job market.
a. True
b. False
Q:
Your job search strategy should include cultivating your online presence.
a. True
b. False
Q:
A presentation that advocates an audience to take action is called a proposal.
Q:
Applicant tracking system (ATS) software helps businesses automatically post openings, screen rsums, rank candidates, and generate interview requests.
a. True
b. False
Q:
The most effective way to request a raise is to explain to your boss how hard you have been working for the past year.
Q:
You should provide a cover message with your rsum only if the employer requests one.
a. True
b. False
Q:
A speech that aims to create a favorable impression of a cause is called a goodwill speech.
Q:
The first step in the job-search process is writing your rsum.
a. True
b. False
Q:
Goodwill speeches, feasibility reports, motivational talks, and tributes are all classified as persuasive speeches.
Q:
People who have changed jobs frequently or who have gaps in their employment should probably prepare a rsum using the functional format.
a. True
b. False
Q:
Persuasive speeches aim to change the way the audience thinks, feels, or acts.
Q:
Use expressions such as I hope in the closing of your cover message to sound polite.
a. True
b. False
Q:
Comparison and contrast of the concepts you're teaching to items that are familiar to the audience are good ways to help listeners understand your explanations of complicated or unfamiliar information.
Q:
One of the best ways to use LinkedIn is to search for a company in which you are interested.
a. True
b. False
Q:
An effective training will provide as much detail as possible about the topic.
Q:
You should avoid posting (or commenting on others' posts) about professional topics related to your career goal on social media.
a. True
b. False
Q:
Niche job sites are part of the hidden job market.
a. True
b. False
Q:
Internal summaries and internal previews are recommended during a training session because they help the audience understand the structure of the material you are presenting.
Q:
Internal summaries and previews should be eliminated from business training sessions.
Q:
In addition to your rsum, reference letters, and work samples, your career e-portfolio may also contain such items as photographs, multimedia files, and blog entries.
a. True
b. False
Q:
Interjections (e.g., "now this is important") clutter up the flow of an informative presentation and should be avoided.
Q:
The open job market refers to positions that you can apply for without submitting a rsum.
a. True
b. False
Q:
One advantage of creating a version of your resume on LinkedIn is that you can be more conversational than in a traditional resume.
a. True
b. False
Q:
Since trainings follow a learn-as-you-go philosophy, there is no need to provide a preview before you start teaching the first topic.
Q:
It is usually best to begin a training session with an overall picture of the topic being presented.
Q:
Do I learn quickly? Can I think critically? and How can I demonstrate these characteristics? are effective questions to ask yourself as you are evaluating your qualifications.
a. True
b. False
Q:
During a business training session, it isn't important to find ways to link the topic to the audience's interests. You already know they will remain attentive because attendance is a requirement of their job.
Q:
To ensure that your rsum submitted electronically looks exactly like the original and cannot be altered, you should submit it as a Microsoft Word document.
a. True
b. False
Q:
The purpose of a training session is to teach the audience how to do something.
Q:
Developed teamwork skills while collaborating within six-member task force in producing 20-page mission statement is an effective statement to establish your soft skills on a rsum.
a. True
b. False
Q:
To make your rsum look more professional, include your work e-mail address in the main heading.
a. True
b. False
Q:
A feasibility report should delineate the criteria that were used to evaluate alternative courses of action.
Q:
Since most application materials are now skimmed electronically (vs. in print), close proofreading is not as important as it once was.
a. True
b. False
Q:
A report that evaluates a potential action and recommends how the organization should proceed is called a feasibility report.
Q:
Descriptions of your work experience should include nouns relevant to the job you seek as well as action verbs.
a. True
b. False
Q:
A final report should provide background information, describe what occurred during the project, summarize the results, and explain to audience members how they can obtain more detailed information about the project.
Q:
Today's job market tends to offer more long-term jobs and linear career paths, allowing most new hires to steadily rise through the ranks within a given company.
a. True
b. False
Q:
Any technical report should be free from jargon.
Q:
In a status report you should identify challenges you have encountered and the steps you are taking to meet those challenges.
Q:
To obtain an entry-level position that offers room for advancement is an example of an effective career objective.
a. True
b. False
Q:
Addressing your application letter to an individual by name will make your letter more appealing to the employer.
a. True
b. False
Q:
All reports should be rather formal and should be accompanied by a written document.
Q:
Solicited cover messages should use a direct approach, whereas those which are unsolicited should use a persuasive opening.
a. True
b. False
Q:
A briefing should include an attention getter, a detailed explanation of main points and supporting points, and a memorable conclusion.
Q:
Gina is creating a contact list of her personal network. She should include only professional contacts on her list.
a. True
b. False
Q:
Which of the following is NOT a guideline from your text for accepting an award?
A. Don't act surprised, even if you are surprised.
B. Say thank you at the beginning and again at the end of your presentation.
C. Explain how the reward makes a difference in your life.
D. Remember that brevity is important.
Q:
A video rsum makes the most sense for traditional, more conservative career fields because it will allow you to stand out among all the print resumes those employers receive.
a. True
b. False
Q:
Which of the following is NOT a guideline from your text for presenting an award?
A. The first step in every award presentation must be to announce the name of the award recipient.
B. Don't forget to state the name and nature of the award.
C. Explain the criteria used in selecting the recipient.
D. Give examples to show how the person met those criteria.
Q:
Your list of references should include both professional and personal references.
a. True
b. False
Q:
Which of the following IS good advice to follow when you are toasting someone?
A. Choose a moment when everyone is most likely to be present.
B. The longer your toast, the more respect it shows.
C. Maintain eye contact with the person you are toasting.
D. Drink an alcoholic beverage or two before you give the toast to loosen yourself up and allow you to present more eloquently.
Q:
A rsum of more than one page should give the employer your complete work history.
a. True
b. False
Q:
Discuss some of the common beliefs about delivering a presentation that contribute to speaker anxiety. What do you believe are the best strategies for dealing with speech anxiety? Why?
Q:
Indicate whether the statement is true or false.The Summary of Qualifications section that lists your most impressive accomplishments and qualifications replaces the Education and Experience sections.a. Trueb. False
Q:
What are the top three strategies you'd recommend for conducting a question-and-answer period at the close of a presentation? Explain your answer.
Q:
Antonia's presentation will discuss the advantages and disadvantages of selling her company's product exclusively online. The most effective organizational strategy for Antonia's presentation would be by ________.
a. chronology
b. problem/solution
c. geography/space
d. comparison/contrast