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Q:
Describe several characteristics of an effective VOCAL delivery. Illustrate each one with an example. Which will be the most challenging for you to master? What will you do, personally, to improve?
Q:
What is the best advice for making effective telephone calls?
a. Because a telephone call is more personal than other forms of communication, use the telephone whenever possible to contact someone.
b. Plan a mini-agenda before placing a telephone call.
c. The responsibility for ending a call lies with the person receiving the call.
d. Leave the most concise voice mail message possible, ideally mentioning only your name to save the receiver time when listening to it.
Q:
Why is an oral style of delivery different from a written style of language? Summarize five aspects of an effective oral style of delivery. Give an example of each.
Q:
Whatever type of audience you face, your presentation should focus on audience _______ to help the people present determine what's in it for them.
a. questions
b. demographics
c. benefits
d. attitudes
Q:
You will be presenting an overview of the changing diversity of your customers in each of your company's six regions. The best way to organize your presentation is by ________.
a. geography/space
b. chronology
c. importance
d. best case/worst case
Q:
What can you do as a speaker to enhance your VERBAL delivery? How do these verbal elements contribute to a speaker's effectiveness or ineffectiveness?
Q:
Describe at least five elements that contribute to VISUAL effectiveness in public speaking. Why is each of these elements important? Next, name at least three elements of body language that detract from visual effectiveness, and explain their visual impact.
Q:
If you have agreed to speak to an audience with which you are unfamiliar, what is the best thing to do?
a. Take your best guess as to who will be in your audience.
b. Contact each audience member individually to try to get to know him or her before your presentation.
c. Ask for the names of a half dozen people who will be in the audience and contact them.
d. Plan the presentation based on what interests you the most.
Q:
Explain the advantages of the extemporaneous delivery mode compared to each of the other modes. What does this mode of delivery allow the speaker to do that other delivery modes do not?
Q:
Select the most accurate statement about visual aids.
a. Visual aids tend to lengthen oral presentations.
b. Visual aids have no effect on a speaker's self-confidence or poise.
c. Visual aids improve comprehension and retention.
d. Visual aids should be used only by experienced speakers.
Q:
Which of the following techniques would be most likely to help you increase dramatic effect?
a. Eye contact
b. A quote
c. A rhetorical question
d. A long pause after a key statement
Q:
Name and describe four styles of delivery. What are the advantages and disadvantages of each of these styles?
Q:
One strategy for increasing your confidence is to anticipate minor glitches and think through ahead of time how you would manage them if they should occur.
Q:
Which of the following is the best advice regarding nonverbal messages during your presentation?
a. Stay behind the podium for the most confident, professional look.
b. Try to look serious the entire time to maintain your credibility.
c. Don't worry about your appearance because your words are what really matter.
d. Be enthusiastic and let your body show it.
Q:
The best notes for an extemporaneous oral presentation contain ________.
a. single words describing each major topic
b. an entire paragraph describing each major topic
c. a complete sentence or two introducing each major idea
d. a complete word-for-word script of the speech
Q:
Build realistic expectations by thinking of your presentation as one step out of a campaign to gradually move your audience toward your ultimate goal.
Q:
When you rehearse, pay extra attention to the opening and closing moments of your presentation.
Q:
Reading an oral presentation directly from notes or slides ________.
a. is an effective technique for beginning speakers
b. is a good idea to ensure that everything is covered
c. allows the speaker to use on-the-spot nonverbal feedback from the audience
d. causes the audience to lose confidence in the speaker's expertise
Q:
You can build confidence by rehearsing in front a practice audience similar in size to the real audience you'll be presenting to.
Q:
What is the most important part of preparing for a presentation?
a. Selecting your delivery style
b. Deciding what you want to accomplish
c. Preparing professional slides
d. Selecting appropriate attire
Q:
The best way to rehearse is to sit at your desk and mentally list the topics you will be covering in your speech.
Q:
The introduction to an oral presentation should ________.
a. cover a limited number of main points, say, two to four
b. try to establish the credibility of the audience
c. be organized using a common strategy such as chronological or geographical
d. preview the main points of the presentation
Q:
When a state senator told an audience that she learned to be a leader while playing on her college volleyball team, she was building rapport by using a(n) ________.
a. personal anecdote
b. metaphor
c. simile
d. analogy
Q:
If you plan to use visual aids, especially technology, you can cut back dramatically on the time you spend rehearsing.
Q:
One way to reduce speech anxiety is to speak in front of others frequently.
Q:
Which of the following is the best conclusion for an oral presentation?
a. That's all I have for today.
b. To ensure that all employees are able to interact effectively with our diverse customers, I encourage you to approve this diversity training program.
c. Thank you from the bottom of my heart for being here today.
d. Before I conclude, let me add two more important points.
Q:
To be an effective speaker, you need to eliminate all your nervousness.
Q:
Which organizational pattern uses the five Ws and an H (who, what, when, where, why, and how)?
a. Chronology
b. Topic/function/conventional grouping
c. Journalistic
d. Best case/worst case
Q:
Surveys show that speakers who are nervous consistently receive written evaluations that are significantly lower than speakers who are not nervous.
Q:
Helpful previews, summaries, and transitions in an oral presentation are examples of ________.
a. conclusions
b. criteria
c. verbal signposts
d. supporting materials
Q:
One strategy for buying time when you can't think of an immediate answer to a question is to reflect the question back to the audience.
Q:
A neutral audience is likely to be ________.
a. enthused about you and your topic
b. calm and rational
c. forced to be there and have short attention spans
d. defensive and emotional
Q:
Bruce wants to be sure to keep his audience engaged while delivering his PowerPoint presentation. What should he do?
a. Leave the lights as low as possible so that his audience can see the slides better.
b. Design his slides so well that they become the main attraction.
c. Look at his slides often to make sure he's not leaving out anything.
d. Use a remote clicker so that he can move freely.
Q:
A "yes, and" answer is often an effective response to a complaint or negative question.
Q:
When answering a question, you should maintain eye contact with the person who asked the question for as long as it takes you to complete your answer.
Q:
You will be presenting a proposal about eliminating one of your company's product lines, and you expect your audience to be unsupportive of your ideas. You should ________.
a. be calm and controlled and speak evenly and slowly
b. attempt to diffuse the situation with humor
c. avoid sharing data and expert opinions
d. be dynamic and entertaining and move around, using large gestures
Q:
Avoid rephrasing questions from the audience because it will give the impression that you are stalling for time.
Q:
If you agree to answer questions during your presentation instead of afterwards, you forfeit your ability to control timing and the sequence of points.
Q:
A presentation that incorporates visual aids is more likely to be understood and retained than one lacking visual enhancement.a. Trueb. False
Q:
One advantage to answering questions during a presentation is that it allows you to respond immediately to objections made by audience members.
Q:
Before making a phone call, you should prepare the voice message you plan to leave if the receiver does not answer.
a. True
b. False
Q:
If you can't immediately think of an effective answer to a question, show your confidence by answering without pausing, speaking the first words that jump into your mind.
Q:
Don't ask your audience to turn off cell phones and beepers during your presentationthat would be rude and intrusive.
Q:
Delivering your presentation extemporaneously means that you avoid rehearsing so that it will seem fresh and conversational.
a. True
b. False
Q:
You should try not to have any pauses in your speech because pauses communicate to the audience that you are unsure of yourself.
Q:
Nonverbal communication, such as smiling, is not important in professional conversations over the phone.
a. True
b. False
Q:
The text states that frequent filler words (e.g., "okay," "um," "er," etc.) are natural and unavoidable, so it doesn't matter if you use a lot of them.
Q:
When preparing a slide deck presentation, apply the 10/20/30 rule and the 6-x-6 rule.
a. True
b. False
Q:
If you speak softly, the audience will probably conclude that you are a polite and respectful person.
Q:
In the introduction to her presentation about financial statement analysis, Christina is telling the audience about how many years she has working in the accounting industry. She is doing this to build credibility.
a. True
b. False
Q:
If you sound like you lack conviction, you probably won't excite your listeners about the topic.
Q:
To increase their confidence, inexperienced speakers should avoid using visual aids.
a. True
b. False
Q:
As you speak, the way you use your voice sends a message to your audience regarding your attitudes about yourself, your topic, and your listeners.
Q:
Zoom presentation software (such as Prezi) allows speakers to zoom in on and out of images to help the audience understand and remember content, details, and relationships.
a. True
b. False
Q:
If you make a mistake during your speech, no matter how minor, show respect by apologizing before you continue.
Q:
Avoid addressing a listener by name during a presentation.
Q:
When leaving a voice message, you should explain the purpose of the call in addition to providing your name, phone number, and the date and time.
a. True
b. False
Q:
When preparing to work on a project, teams should select one team leader to plan and conduct meetings, keep a record of group decisions, and determine whether the group is on target and meeting its goals.
a. True
b. False
Q:
When you deliver your speech, it's appropriate to use personal pronouns and contractions.
Q:
If your presentation has run overtime, you can save valuable moments and enhance credibility by gathering your materials during your concluding remarks.
Q:
You should avoid repeating points in your presentation because the audience may become bored or regard you as unorganized.
a. True
b. False
Q:
If you use animated facial expressions, you will probably create the impression that you are open and confident.
Q:
When speaking to an intercultural audience, you should smile, laugh, and tell jokes as much as possible to get your audience to feel comfortable.
a. True
b. False
Q:
The recommended stance for a speaker is to lean against a desk or lectern, so you will look relaxed.
Q:
When a team works on a group presentation, conflict and confrontation among members can actually create better final products by promoting new ideas and avoiding groupthink.
a. True
b. False
Q:
The recommended pattern of eye contact during your presentation is to sweep your eyes from one side of the room to the other, in rhythmic fashion.
Q:
You should avoid sharing personal stories during a presentation because they may distract the audience.
a. True
b. False
Q:
To ensure that you don't make any mistakes in your opening lines, it is a good idea to look at your notes while you are delivering your attention-getter to the audience.
Q:
When designing presentation slides, you should consider the associations your audience may have with various colors. In the U.S., for example, blue is a popular color choice for many presentations because it is associated with credibility, tranquility, conservatism, and trust.
a. True
b. False
Q:
The attire you wear will not make any difference to the audience, as long as your speech is well organized and well rehearsed.
Q:
Doug wants to give the most impressive and effective presentation possible to his company's board of directors. To increase his confidence, he should memorize his entire presentation.
a. True
b. False
Q:
Elliott will be giving a PowerPoint presentation in a lightened room. He should use light text on a dark background.
a. True
b. False
Q:
To dress effectively for presentations you should always wear formal attire.
Q:
Because an impromptu speech is not rehearsed, it does not need to be organized.
Q:
Monica is designing a PowerPoint presentation and following the 6-x-6 rule. This means that she is limiting each slide to six bullets, with no more than six words per bullet.
a. True
b. False
Q:
During an impromptu presentation, you should state your thesis during the first moments you are addressing the audience.
Q:
Your oral presentation to the board of directors will outline the advantages and disadvantages of merging with another company. The problem-solution organizational plan would probably be best for this topic.
a. True
b. False
Q:
To save time, it is often best to deliver a presentation in an off-the-cuff manner (that is, "wing it"), instead of developing it in advance.
Q:
Webinars and podcasts are examples of business presentations.
a. True
b. False
Q:
A good extemporaneous presentation should sound exactly the same each time you deliver it.