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Q:
The two most powerful keys to audience comprehension and retention during a presentation are good organization and ________.
a. professionally designed slides
b. intentional repetition
c. a structured question-and-answer period at the end of the presentation
d. a dynamic and entertaining presentation style
Q:
All of the following are guidelines for delivering an impromptu presentation EXCEPT:
A. predict when you may be asked to speak.
B. don't ramble.
C. avoid stating a thesis.
D. provide facts to support your viewpoint.
Q:
Keisha has been asked to give a presentation about a new method for processing customer returns. The first thing she should do is ________.
a. develop an outline of the points she wants to cover in her presentation
b. prepare the visual aids she will use in delivering the presentation
c. determine the purpose of her presentation
d. write the text of her presentation
Q:
Bettina was asked to give a presentation to a group of potential investors. She wouldn't find out what topics they wanted her to discuss until she collected their questions a few moments before the presentation. What type of delivery must Bettina use in this situation?
A. manuscript
B. memorized
C. extemporaneous
D. impromptu
Q:
Select the most accurate statement describing voice mail.
a. Many businesspeople use voice mail to intercept and to screen incoming telephone calls.
b. The best voice mail greetings are generic and impersonal.
c. Never use voice mail because it is rude and frustrating to callers.
d. Begin to prepare your voice message once you realize the caller is not answering.
Q:
All of the following are characteristics of effective notes for extemporaneous presentations EXCEPT:
A. large enough to read at a glance.
B. detailed.
C. unobtrusive.
D. legible.
Q:
Let me review the four steps in processing a customer return is an example of which type of verbal signpost?
a. Previewing
b. Summarizing
c. Switching directions
d. Transitioning
Q:
When creating slides, you should make any listed items parallel. This refers to _______.
a. continuing a list from one slide onto the next
b. ensuring that they are in vertical alignment
c. phrasing the items so that they are grammatically similar
d. centering all content down the middle of a slide
Q:
Which of the following is true of speaking notes for an extemporaneous presentation?
A. They should never be typed.
B. The more detailed they are, the better.
C. They must be written on index cards.
D. It is advisable to create and use a set of brief notes (not word-for-word sentences) in large font, to remind you of the order and content of ideas.
Q:
An effective extemporaneous presentation
A. is written out word-for-word in advance.
B. should be carefully prepared and rehearsed several times, but not memorized.
C. is given without the use of notes.
D. will be delivered using exactly the same words over and over again.
Q:
The body of a short, 20-minute presentation should focus on ________.
a. at least five to eight main points
b. one or two main points
c. two to four main points
d. up to ten main points
Q:
What type of delivery style mentioned in the textbook is carefully planned and well rehearsed, but is not delivered word-for-word?
A. manuscript
B. extemporaneous
C. memorized
D. impromptu
Q:
The introduction to an oral presentation should accomplish three goals: identify yourself and establish your credibility, preview your main points, and ________.
a. ask for relevant audience questions
b. capture your listeners' attention and get them involved
c. use an accepted organizational pattern such as chronology or geography/space
d. distribute all relevant handouts
Q:
Which of the following is true about the use of an extemporaneous delivery style during a presentation?
A. It is not planned and rehearsed.
B. To the audience, it often seems as if it is effortless.
C. The speech is exactly the same, every time the speaker presents it.
D. It does not allow the speaker to adapt to the audience.
Q:
A group of new medical school students were told Look to your right and look to your left. Only one of you will still be here in two years. This is an example of using ________ to build rapport.
a. a metaphor
b. personalized statistics
c. a personal anecdote
d. an analogy
Q:
After hearing that a local tire company was looking for a new firm to handle their advertising, Kevin scheduled a sales presentation to try to persuade the company to sign on with his advertising business. For the presentation, Kevin wanted to use a style of delivery that would enable him to cover all his prepared material in an organized way, yet would still appear spontaneous. Which delivery method should Kevin select for his presentation?
A. extemporaneous
B. impromptu
C. manuscript
D. memorized
Q:
Thomas will be telling staff in his department about new equipment that will be installed soon. He expects his audience to be neutral about this information because the new equipment won't have a large effect on employees' day-to-day activities. What should Thomas do when delivering his presentation?
a. Be dynamic and entertaining, moving around and using large gestures.
b. Be warm, pleasant, and open; use lots of eye contact and smiles.
c. Save time at the end for audience questions.
d. Include humor, personal stories, and flashy visuals.
Q:
A critical problem with the use of a(n) _______________ style of delivery is that you focus so much on trying to recall what you are going to say next, that it makes it difficult to speak with natural intonation.
A. extemporaneous
B. impromptu
C. manuscript
D. memorized
Q:
The most successful teams working on a written or oral presentation ________.
a. make meetings a top priority
b. make decisions by majority rule
c. avoid conflict
d. decide on the final format of the document or presentation before doing anything else
Q:
The text identifies a number of potential delivery types from which a speaker can select when preparing a presentation. Which of the following types is most likely to cause anxiety or stage fright for the speaker?
A. extemporaneous
B. impromptu
C. manuscript
D. memorized
Q:
To optimize professionalism when receiving telephone calls, which of the following should you do?
a. When answering your telephone, identify yourself immediately.
b. Use No at the beginning of a sentence when needed to get your point across clearly.
c. When answering the phone for someone else, disclose where the person is and when he or she will return.
d. Guarantee a return call when taking a message for someone else.
Q:
Hua was giving a presentation to a group of investors using a delivery style that did not allow him to connect very well with his audience. Hua read from his notes and rarely looked up at the audience. His sentences were long and complex. What method of delivery did Hua use for his presentation?
A. extemporaneous
B. impromptu
C. manuscript
D. informal
Q:
One of the most effective strategies for reducing stage fright is to ________.
a. memorize the presentation
b. know the subject thoroughly
c. have a complete "script" of the presentation handy for reference
d. develop the ability to "wing it"
Q:
Your text describes all of the following methods of delivering a presentation except
A. extemporaneous.
B. impromptu.
C. manuscript.
D. informal.
Q:
Molly will be delivering a presentation to an intercultural audience. She should ________.
a. consider breaking her presentation into short, distinct topics
b. always present the main idea at the beginning of the presentation
c. speak at a rapid speed if the presentation is being translated
d. use an informal delivery style
Q:
An interactive presentation
A. is suitable for a large audience.
B. is common in sales settings.
C. occurs when the speaker delivers the entire presentation without interruption from the audience.
D. occurs when the speaker sticks exactly with a predetermined plan.
Q:
Ryan has been asked to give his supervisor a concise summary of a proposal that he will be delivering to the board of directors later in the week. This type of business presentation is called a(n) ________.
a. impromptu speech
b. podcast
c. briefing
d. keynote address
Q:
A guided discussion
A. works best with large audiences in formal settings.
B. feels more like a conversation than a speech.
C. refers to a speech delivered without interruption from the audience.
D. occurs when a speaker has a set plan of material to cover, but encourages listeners to join in during the presentation with questions and comments.
Q:
A cross-functional team has been formed to come up with ways to improve communication among departments. Team members are now taking part in a brainstorming session. They are in what stage of the project?
a. Preparing to work together
b. Planning the document or presentation
c. Collecting information
d. Organizing, writing, and revising
Q:
A monologue presentation
A. allows the interests of the customer to drive the presentation.
B. feels more like a conversation than a speech.
C. occurs when the speaker delivers the entire presentation without interruption from the audience.
D. encourages listeners to speak up with questions and comments.
Q:
Which of the following would be considered courteous and responsible smart phone use in the workplace?
a. Speaking loudly in animated tones during phone calls.
b. Checking text and e-mail messages while you are driving to effectively manage your time.
c. Checking text, e-mail, and voice messages on your phone only at the beginning and end of face-to-face meetings.
d. Returning all voice mail messages within one business day whenever possible.
Q:
Your text describes all of the following presentation styles used in business and professional presentations EXCEPT
A. dialogue.
B. interactive.
C. guided discussion.
D. monologue.
Q:
Speakers can establish credibility by ________.
a. describing their qualifications
b. using professionally designed visual aids
c. getting the audience involved
d. previewing their main points
Q:
Summarize the guidelines for selecting, designing, and presenting visual aids, as described in your text.
Q:
The take-away provided in the conclusion of your presentation should ________.
a. be a physical object that will remind the audience of your content
b. include one or two completely new points that you have saved for the end
c. use the same phrasing that you used in your introduction
d. tie in with the opening or present a forward-looking idea
Q:
Assess the impact of presentation software on public speaking. Does it help or hurt speakers? Does it change audience expectations for speakers? Does it make it easier or harder to prepare a presentation?
Q:
Colleen is especially nervous about an upcoming workplace presentation. She should ________.
a. present her first sentence from memory
b. begin speaking immediately without pausing
c. avoid any body movement
d. speak quickly so she doesn't sound nervous
Q:
Your friend Jillianna has been given an assignment to deliver an oral presentation in her history class. The speech must be accompanied by presentation software. Because you are taking a communication class, Jilianna comes to you for advice in designing her computerized slide show. What risks of using presentation software would you warn Jillianna about? What advice would you give her for avoiding such mistakes?
Q:
Team members determine whether the document or presentation is fulfilling its purpose and meeting the needs of the audience while ________.
a. collecting information
b. organizing, writing, and revising
c. editing, rehearsing, and evaluating
d. planning the document or presentation
Q:
Choose one of the types of visual aids described in your text. For your chosen type of aid, describe its strengths and its potential weaknesses. Provide one specific example of a presentation you have seen in which this type of visual aid was effectively used, and one specific example of a presentation you have seen in which this type of visual aid was ineffectively used.
Q:
Which of the following statements about memorizing presentations is most accurate?
a. Inexperienced speakers can effectively memorize an entire presentation.
b. Memorizing significant parts of an oral presentation can be dramatic and impressive.
c. Expert speakers know not to memorize any part of an oral presentation.
d. Memorizing an oral presentation eliminates the need for note cards.
Q:
Explain three benefits of using visual aids to accompany an oral presentation.
Q:
Which of the following should you do when planning a question-and-answer period after an oral presentation?
a. Set a time limit for questions and answers.
b. Don't announce the question-and-answer period until the end of your presentation.
c. Don't repeat each question when it is asked because doing so wastes valuable time.
d. When answering the audience's questions, be sure to defend your position.
Q:
Describe the four-step method for citing sources without interrupting the flow of your presentation. Illustrate this method, using an imaginary quotation and source.
Q:
What is the best guideline for creating text on your multimedia slides?
a. Always create your text using black font.
b. Include paragraphs of text so that your content looks more meaningful.
c. As a general guideline, include no more than six bullets per screen and six words per bullet.
d. Avoid using bullets altogether because they are considered out of date.
Q:
What are statistics? What value do they add to a presentation? Explain three guidelines for using statistics effectively in a presentation.
Q:
Which of the following is an advantage of 3D zoom presentations?
a. They help the audience better understand and remember content, details, and relationships.
b. They are considered less dynamic than other types of presentation software, allowing the audience to focus only on printed text.
c. They use individual slides arranged in a linear fashion.
d. They prevent the use of bullet points, requiring presenters to be more creative in sharing content.
Q:
List the seven types of verbal supporting materials presented in the textbook. For each, provide at least one principle of effective use.
Q:
You are about to design multimedia slides for a presentation to your department. What should you do first?
a. Decide whether to use PowerPoint, Prezi, SlideRocket, or some other software package.
b. Analyze the situation to determine how your slides will be used and delivered.
c. Anticipate your audience.
d. Choose your text and color schemes.
Q:
Identify three functions of supporting material in a presentation. Illustrate each function with an example.
Q:
What is the best time to distribute handouts during a presentation?
a. Before you begin your presentation
b. During the presentation
c. At the end of your presentation
d. After each main point of your presentation
Q:
It is a good idea to leave your visual on display after you have finished discussing it so audience members who are especially interested can continue to study the visual.
Q:
In her presentation Sohni says, I will now discuss three possible solutions to our employee turnover problem. This is an effective way to ________.
a. summarize what she's already said
b. conclude her presentation
c. establish credibility with the audience
d. show the organization of her presentation
Q:
Because visual aids can boost a speaker's credibility, it is wise to include as many as you can in your presentation. As a general rule, the more visual aids the better.
Q:
If you are speaking with colleagues online and in real-time while giving information about an upcoming product launch, you are giving a(n) ________ presentation.
a. impromptu
b. podcast
c. traditional
d. virtual
Q:
When you are using presentation software, it's best to resist the temptation to use elaborate and dazzling animation.
Q:
Which of the following is most likely to gain your audience's attention in the introduction of a presentation?
a. It's a pleasure to be here today.
b. By the end of this presentation, you will know how to protect your customers' personal information from identity thieves.
c. I'm honored to be asked to speak to you today.
d. Today Im going to talk about identity theft.
Q:
You should decide on an organizational plan for your speech and select your supporting points BEFORE you create your software presentation.
Q:
Benjamin will be giving a presentation in class about the history of Google. What organizational pattern will he most likely use?
a. Chronology
b. Simple/complex
c. Geography/space
d. Value/size
Q:
For most business presentations, the best time to distribute handouts is between the introduction of the speech and the first main point.
Q:
________ can include audio, videos, images, animations, and hyperlinks.
a. Overhead transparencies
b. Multimedia slides
c. Flipcharts
d. Handouts
Q:
When speakers use computerized displays, it is rare for anything to go wrong.
Q:
With what type of audience should you avoid a question-and-answer period at the end of your presentation?
a. A friendly audience
b. A neutral audience
c. An uninterested audience
d. A hostile audience
Q:
If you will be speaking to more than 50 people, flip charts are a useful method for encouraging audience involvement.
Q:
Anticipating ________________ (two words) is a second key step in effective preparation.
a. presentation attire
b. audience reactions
c. visual aids
d. technology costs
Q:
Although some speakers place large-size sticky notes on the board, it is never advisable to do so.
Q:
Because it is the most remembered part of a presentation, you should spend sufficient time making the ________ as effective as possible.
a. introduction
b. body
c. conclusion
d. slide design
Q:
You can add a professional touch to your presentation by including segments of home-made videos.
Q:
As a department manager, you see a need to improve the formal business reports generated by your team. You decide to hold a training session to provide important drafting and proofreading tips that can build credibility and save time. Identify five writing tips that you will cover, and explain each.
Q:
Graphs are capable of showing a large amount of data without becoming cluttered.
Q:
In addition to the six parts of informal proposals, formal proposals often contain a number of special components. List five of these special components, and describe the information contained in each.
Q:
Graphs are ideal for demonstrating steps in a process.
Q:
Explain the difference between solicited and unsolicited proposals. Then list the six parts of informal proposals, describing what type of information is included in each.
Q:
Pictograms work best for a lay audience, not a professional audience.
Q:
Explain what a business plan is and when one is necessary. Then list five components that should be included in a business plan, describing the type of information included in each.
Q:
Use bar charts to compare the value of several items.
Q:
Explain the differences between formal business reports and formal proposals. Then give an original workplace example of when each would be written.
Q:
Pie charts are useful for illustrating how resources have been allocated.
Q:
Fill in the blank in the following sentence:
________ are written offers to solve problems, provide services, or sell equipment.
Q:
Use numbered lists for steps in the process and bulleted lists for items that are equally important.