Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Business Communication
Q:
Which of the following general purposes would a salesman have when giving a presentation to influence a customer to buy a product?
A. to inform
B. to persuade
C. to manipulate
D. to entertain
Q:
Of the three Ms, the ________ is generally the easiest to determine.
a. mean
b. mode
c. median
d. margin
Q:
If you were giving a presentation and your primary goal was to expand your audience's existing knowledge on a topic, which of the following types of general purposes would you be using?
A. to inform
B. to persuade
C. to manipulate
D. to entertain
Q:
Matt is preparing headings for a report he is writing. What is the best advice you can give him as he creates his headings?
a. Include end punctuation in all headings for clarity.
b. Underline all headings.
c. Include at least one heading per report page.
d. End each page with a heading to make the reader want to read on.
Q:
Keith is a trainer for a new computer software company and is responsible for teaching people the skills required to use the various products his company creates. What is the general purpose of Keith's presentations?
A. to inform
B. to persuade
C. to frighten
D. to entertain
Q:
Juan is preparing a speech to a prospective client who has been using the services of a different advertising firm for the past 10 years. Juan's goal is to influence the client to switch firms and begin working with his company. What is the general purpose of Juan's presentation?
A. to inform
B. to persuade
C. to manipulate
D. to entertain
Q:
Which type of analytical report is sometimes referred to as an internal proposal?
a. Feasibility report
b. Justification/recommendation report
c. Yardstick report
d. Progress report
Q:
Which of the following is NOT a general goal of a presentation identified in your text?
A. to inform
B. to entertain
C. to evaluate
D. to persuade
Q:
Which of the following factors is the most important in determining the organization of a report?
a. Writer convenience
b. Reader comprehension
c. Report frequency
d. Report length
Q:
Which of the following statements is NOT true about occasion analysis?
A. Know your time limit and stay within it.
B. Visit the facilities ahead of time to check out the equipment available.
C. If possible, adapt the layout of the room to the specific needs of your presentation
D. Never adapt your remarks to fit the setting.
Q:
Progress and interim reports ________.
a. discuss the day-to-day operations of a company
b. describe the status of continuing projects
c. provide conclusions based on the data provided
d. explain the benefits of a recommendation
Q:
For a public speaking class, Kim selected "the ethics of cell stem research" as her topic for a persuasive speech. While she was giving the speech to the class, it became apparent that she did not believe in the position she was attempting to persuade the audience to accept. According to the text, which of the following aspects did Kim neglect to analyze prior to developing this presentation for class?
A. the personal preferences of the audience
B. the speaker's knowledge of the topic
C. the listeners' attitudes
D. the speaker's feelings about the topic
Q:
Which of the following headings is not grammatically balanced with the other headings?
a. Increasing Employee Productivity
b. Recruiting High-Quality Job Applicants
c. Prevent Identify Theft
d. Improving Employee Morale
Q:
As you analyze yourself as a speaker, it's recommended that you ask yourself all of the following questions EXCEPT
A. How can I imitate my favorite public speaker?
B. What do I want my listeners to gain from my presentation?
C. Am I enthusiastic about my topic?
D. Do I have sufficient knowledge about my topic?
Q:
Because the ________ section summarizes and explains the findings, it represents the heart of a report.
a. table of contents
b. introduction
c. appendix
d. conclusions
Q:
Which of the following was NOT identified in the textbook as a demographic characteristic of the audience?
A. sex
B. economic status
C. hair color
D. the expected size of the audience
Q:
Eric must submit a weekly sales data report that contains headings established by his supervisor. This recurring report is organized by ________.
a. criteria
b. time
c. component
d. convention
Q:
The most widely read portions of a report are generally the ________.
a. table of contents and introduction
b. conclusions and recommendations
c. executive summary and letter of transmittal
d. appendices and bibliography
Q:
During a speech to a group of animal rights activists, Tiago, who is an enthusiastic hunter, talked about his proposal for opening the deer hunt 12 months a year rather than only during a 1-month season. Not surprisingly, Tiago's speech was not well received. According to the text, which of the following did Tiago neglect to consider prior to giving this presentation?
A. the economic status of the audience
B. the size of the group
C. the audience members' attitudes about the subject
D. who the key audience members are
Q:
Katie presented what she thought was a detailed speech about new dental techniques to a group of dental hygienists. After the presentation, Katie found out that her remarks were so general that the hygienists felt they hadn't learned anything worthwhile. Which aspect of the audience did Katie neglect to analyze prior to giving her presentation?
A. how much the audience knows
B. the audience's personal preferences
C. the size of the group
D. demographic characteristics
Q:
Determine the mode of the numbers 30, 25, 70, 45, and 25.
a. 195
b. 25
c. 30
d. 39
Q:
The indirect pattern of organization is best for readers who ________.
a. must be educated or persuaded
b. are knowledgeable about the report topic
c. are supportive of the report content
d. are receptive to the information
Q:
If Ron determines through his audience analysis that his audience wants to be entertained by his comments, which of the following questions about the audience has Ron answered?
A. Who are the key audience members?
B. What are the demographic characteristics of the audience?
C. What does the audience know?
D. What are the personal preferences of audience members?
Q:
Which of the following is NOT mentioned in your text as a reason for presenting your ideas in person rather than in written form?
A. If a presenter speaks with knowledge, enthusiasm, and confidence, an oral message can be more persuasive than a written message.
B. It is more efficient to present your ideas in person than in writing because a verbal presentation requires less preparation time than a written presentation.
C. By presenting your ideas enthusiastically in person, you can influence people in a way that a written document might not.
D. When you deliver your presentation in person, you can answer questions and clarify points.
Q:
Determine the mean of the numbers 30, 25, 25, 45, and 70.
a. 195
b. 25
c. 30
d. 39
Q:
At the same time, but, however, though, and yet are generally used to ________.
a. suggest agreement
b. contrast ideas
c. show time and order
d. clarify points
Q:
What is parliamentary procedure? Discuss its advantages and disadvantages.
Q:
Compose three vague agenda items. Next, revise the wording of each item so it focuses on specific outcomes and prepares participants for their roles.
Q:
Which of the following transitional expressions suggest cause and effect?
a. After, before, first, finally, now, previously, to conclude
b. For example, for instance, in other words
c. At the same time, but, however, though, yet
d. Accordingly, as a result, consequently, therefore
Q:
Explain four elements that should be included in a comprehensive agenda for a meeting. What does each of these elements contribute toward an effective meeting?
Q:
The conclusions of a report ________.
a. should be written using command language
b. offer specific suggestions for actions that can solve a report problem
c. should analyze information logically and show how the data answer questions and solve problems
d. should include words like many and most to draw more attention to your findings
Q:
Describe two meetings you've participated in: one that should not have been held, and one that was productive. Explain your reactions, incorporating guidelines from the text.
Q:
An effective report conclusion lets readers know the purpose of the report, the significance of the topic, and the main points.a. Trueb. False
Q:
Describe the decision-making process a leader should go through in deciding whether to call a meeting. Identify at least four reasons to hold a meeting and four reasons not to hold a meeting. Explain each briefly.
Q:
Informational reports are usually organized using the direct pattern.
a. True
b. False
Q:
Deborah Tannen writes: "Why should meetings be so frustrating? A large source of dissatisfaction is the conviction that your time is being taken up without obvious results; another is the feeling that you are not being heard. In that sense, meetings are a pressure-cooker microcosm of the workplace: A diverse group of people, with their own ideas, comes together to get a job done." Discuss Tannen's comments. Suggest guidelines from your text that could help alleviate the two sources of frustration she writes about.
Q:
An effective summary reduces a report or article by 85 to 95 percent.
a. True
b. False
Q:
Identify and describe three categories of meetings that occur in the workplace. Which of these types of meetings does your text focus on, and why?
Q:
Unlike informational reports, analytical reports evaluate the data presented and typically try to persuade the reader to accept the conclusions and act on the recommendations.
a. True
b. False
Q:
If a group uses an authority-rule method of decision making, members will not have any chance to voice their opinions.
Q:
The "expert opinion" method of decision making is the wisest approach to decision making.
Q:
Most business reports fit into two broad categories. Identify and describe these two categories; then present one original example of each.
Q:
Majority vote is the most effective decision-making method for small groups.
Q:
Whenever you borrow words, charts, graphs, photos, music, and other mediain short, any intellectual propertyit is important to know what is legal and acceptable. Identify and explain three of the five guidelines provided in the textbook for avoiding copyright infringement.
Q:
A key advantage of majority-vote decisions is that they ensure support from everyone in the group.
Q:
You have likely gained experience documenting research in various types of academic writing. You will need to document your research in business reports as well. List three reasons you should carefully document report data. Then describe three types of information that must be documented.
Q:
Business researchers use both primary and secondary data when preparing business reports. Compare these two types of data, describing each source and explaining when each would be used. Then give three examples of each type of data.
Q:
Different cultures place different value on consensus as a decision-making method.
Q:
Graphics can be added to business reports to clarify data, create visual interest, and make numerical data meaningful. Identify five categories of graphics and type of data each is best used to illustrate. Then give an original example of when each could be used.
Q:
The textbook indicates that consensus is the best approach to decision making.
Q:
Fill in the blank in the following sentence:
As part of the scope statement, the ________ further narrow the subject by focusing on constraints or exclusions.
Q:
When solving a problem in a group, it is important to establish criteria for evaluating a solution before you start brainstorming solutions to the problem.
Q:
Brainstorming is the first step in Dewey's reflective-thinking method of problem solving.
Q:
Fill in the blank in the following sentence:
Reports that present data without analysis or recommendations are classified as ________ reports.
Q:
The first phase of Dewey's reflective-thinking sequence is to suggest solutions to the problem.
Q:
Fill in the blank in the following sentence:
The ________ statement prepares the audience by clearly defining which problem or problems will be analyzed and solved.
Q:
Fill in the blank in the following sentence:
_________ data come from reading what others have experienced or observed and written down and can be collected through books, periodicals, indexes, research databases, and Web resources.
Q:
Groups usually have the best chance of developing high-quality solutions when they follow a systematic process such as the reflective-thinking process.
Q:
Nominal group technique provides a method for discussing the pros and cons of proposals anonymously.
Q:
Fill in the blank in the following sentence:
To determine the best location for a new day spa is an example of a simple statement of ________.
Q:
According to Fisher, the emergence stage of a group's development occurs when members resolve their disagreements and solve their problem.
Q:
Fill in the blank in the following sentence:
A(n) _______ combines words, figures, and graphics to transform complex information quickly and clearly using visually appealing pictures.
Q:
Fill in the blank in the following sentence:
Connor has a great idea to raise funds for a community organization, but he is afraid his boss won't support it. Connor's report should be written using the ________ strategy.
Q:
A key reason for following up on a business meeting is to ensure that members take care of their assignments.
Q:
Fill in the blank in the following sentence:
Reports that provide data or findings, analyses, conclusions, and recommendations are classified as ________ reports.
Q:
Even if the meeting has been productive, the leader should follow up on the assignments given to group members to be sure they are being performed.
Q:
Fill in the blank in the following sentence:
Business reports can range from informal to formal, depending on their purpose, setting, and ________.
Q:
If a group realizes during a meeting that it needs more data to make an informed decision, the group should assign someone to get the information, set a new meeting date, and adjourn.
Q:
Fill in the blank in the following sentence:
________ are visual representations of data or information and are a type of report format.
Q:
In almost all cases, meetings should be called to a close when the scheduled closing time has arrived, even if some items on the agenda haven't been discussed.
Q:
Fill in the blank in the following sentence:
When the purpose for writing is presented close to the beginning of a report, the organizational strategy is ________.
Q:
An effective relevancy challenge requests further explanation of an idea, without putting down the person who brought it up.
Q:
If the agenda for a meeting has been covered, it is recommended that you fill up the remaining time with chatter.
Q:
Fill in the blank in the following sentence:
In trying to gather primary data for a report, Dev poses a query to his professional network via social media. He is using an interview technique known as ________.
Q:
Fill in the blank in the following sentence:
Kyle is developing his ________ plan, which will include a statement of the problem, a statement of purpose, his research strategy, a tentative outline of his report, and the work schedule.
Q:
If a member asks a question, the leader can avoid commanding undue influence by relaying the question to the group.
Q:
Fill in the blank in the following sentence:
Using the words or ideas of another person without properly giving credit to the source is called ________.
Q:
An example of an overhead question is: "As you all know, we just received a $5,000 grant! We get to decide how to spend the money, as long as we can justify our reasoning. Would anyone like to make a suggestion?"
Q:
Fill in the blank in the following sentence:
Effective report writers ________ an original passage by restating it in their own words and in their own style.
Q:
The recommended method for starting a meeting is for the leader to ask a direct question of a quiet member.