Accounting
Anthropology
Archaeology
Art History
Banking
Biology & Life Science
Business
Business Communication
Business Development
Business Ethics
Business Law
Chemistry
Communication
Computer Science
Counseling
Criminal Law
Curriculum & Instruction
Design
Earth Science
Economic
Education
Engineering
Finance
History & Theory
Humanities
Human Resource
International Business
Investments & Securities
Journalism
Law
Management
Marketing
Medicine
Medicine & Health Science
Nursing
Philosophy
Physic
Psychology
Real Estate
Science
Social Science
Sociology
Special Education
Speech
Visual Arts
Business Communication
Q:
Annette wants to start a blog for her small business. What should she do first?
a. Start writing blog entries about topics that showcase her expertise and insights.
b. Post lots of photos to give her blog visual interest.
c. Identify her audience.
d. Choose the right keywords so that search engines will find her blog.
Q:
A manager's communication style has a strong impact on the way employees feel about their work and about one another.
Q:
What is the best advice for organizing e-mail messages?
a. Place the action information in the first paragraph so that it's not overlooked.
b. Consider using headings if the message is more than a few paragraphs.
c. Omit a salutation or greeting; these are used only in business letters.
d. Specify the reason for the message near the end to keep the receiver reading.
Q:
Which of the following statements about podcasts is most accurate?
a. Podcasts are decreasing in popularity as more people are turning to mainstream news sources.
b. Audio and video files must be played on Apple devices.
c. Podcasts are featured on media websites and company portals or shared on blogs and social networking sites.
d. All podcasts are prerecorded and then streamed over the Web.
Q:
The types of tasks workers perform on the job determine the communication climate of an organization.
Q:
Helping employees feel valued and appreciated at work tends to build a positive communication climate.
Q:
Today, ________ of hiring managers use social media as part of their screening processes.
a. about 25 percent
b. about 50 percent
c. about 70 percent
d. over 90 percent
Q:
What is the most accurate statement about the use of blogs to provide up-to-date information to the press and the public?
a. Blogs that provide information to the press and the public should be written only by top managers.
b. Many companies now use blogs for crowdsourcing promotions to connect with their customers and to generate buzz that they hope will go viral on the Internet.
c. Blogs can replace other communication channels in a PR crisis or an emergency.
d. Blogs are usually used internally and are seldom used to provide company information to the press and the public.
Q:
Workplaces where workers are not treated with dignity are at higher risk for lawsuits compared to workplaces where workers are treated respectfully.
Q:
You receive a suspicious text message from an unknown sender asking you to click on a link to access your current credit score. This is likely an example of ________.
a. marketing
b. phishing
c. liability
d. malware
Q:
It is not possible to critique an employee's performance in a respectful way.
Q:
Which of the following statements about blogs is most accurate?
a. Blogs are written by just one person.
b. Blogs can invite spontaneous consumer feedback faster and more cheaply than traditional consumer research tools.
c. Blogs do not allow visitors to leave public comments.
d. Brand ambassadors blog about products without being compensated.
Q:
A supervisor who openly acknowledges her worker's contributions helps build workplace dignity.
Q:
Emotional intelligence is more important than IQ in determining a person's career success.
Q:
Which of the following situations is most appropriate for sending an e-mail message?
a. Caitlin must deliver a negative performance review to one of her employees.
b. Drew must send salary information to the company's accountant.
c. Sabrina wants to know whether her supervisor is available for a meeting next week.
d. Martin must put one of his employees on probation for a workplace violation.
Q:
Commercial banks, specialty retailers, semiconductors and electronics makers, gas and electric utilities, and _______ are the top five business sectors most likely to embrace blogs.
a. professional sports
b. pharmaceuticals
c. home builders
d. travel and tourism
Q:
Talking about non-work-related issues during working hours is considered to be a communication trait of unpleasant co-workers.
Q:
Liliana must be able to access her company's accounting records and accounting software from remote locations. What technology will allow her to store and to access data and software application in remote network clusters?
a. E-mail
b. Twitter
c. Cloud computing
d. Social networking sites
Q:
Expressing opinions on matters that aren't one's own business is considered to be a communication trait of unpleasant co-workers.
Q:
Using an assertive style of communication is considered to be a communication trait of unpleasant co-workers.
Q:
Connor has just been hired by a marketing firm that uses social and other electronic media. What advice should Connor follow to protect himself?
a. Ask his colleagues regularly what they think about his tweets.
b. Learn his companys rules about the use of electronic media.
c. Avoid using social media for work-related purposes.
d. Send a Facebook friend invite to his boss.
Q:
Constructive advice for responding when you receive a troubling message online is:
A. Find someone whose judgment you trust, and ask them for their perspective.
B. Respond to the message immediately.
C. If the message has a bullying tone, mirror that same bullying tone in your response.
D. Forward the message to all your Facebook friends.
Q:
Daniel has decided to resign from his position as a management consultant. To maintain goodwill with his supervisor, he would like to discuss his decision personally before announcing it formally. Which of the following is the best communication channel for him to use?
a. Face-to-face meeting
b. E-mail message
c. Voice mail message
d. Text message
Q:
Which of the following is true about win-win negotiation?
A. A win-win approach is always the best approach to negotiation.
B. It is always possible to create a mutually agreeable solution.
C. Win-win negotiation attempts to find solutions that meet all parties' needs.
D. Any time is the right time for win-win negotiation.
Q:
Chatham Industries would like to provide live tech support to its customers. What is the best communication channel for doing this?
a. E-mail
b. Blog
c. Podcast
d. Instant messaging
Q:
All of the following will hinder effective negotiating EXCEPT:
A. Parties insist on using their favored means for achieving a solution.
B. Parties don't back off from their initial positions.
C. Parties focus on means, not ends.
D. Parties attempt to find creative solutions that meet everyone's needs, rather than forcing their initial positions.
Q:
Which of the following subject lines is most effective?
a. Help!
b. Free Quote
c. Attend Our Sales Meeting on January 30
d. Meeting
Q:
The LAST step in conducting a win-win negotiation is to
A. follow up to evaluate how well the solution has been working.
B. evaluate possible solutions.
C. implement the solution.
D. brainstorm possible solutions.
Q:
What is the most effective strategy for controlling your e-mail inbox?
a. Read and respond to every e-mail message within ten minutes.
b. Check your e-mail only in the mornings.
c. Check your e-mail at set times.
d. Inform co-workers that you will be communicating only via text message.
Q:
An important FIRST step in conducting a win-win negotiation is to
A. identify the needs of both parties.
B. evaluate possible solutions.
C. follow up on the solution.
D. define criteria for workable solutions.
Q:
Which of the following is NOT one of the steps in conducting a successful win-win approach to negotiating?
A. Identify the needs of both parties.
B. Conceal your true goals.
C. Brainstorm a list of possible solutions.
D. Evaluate the alternative solutions.
Q:
Americans' trust in news delivered on social media sites continues to increase significantly as these sites grow in popularity.a. Trueb. False
Q:
When you are preparing to negotiate from a win-win approach, you should do all of the following EXCEPT:
A. Clarify what your interests and needs are.
B. Focus on the means for achieving your goals, not on outcomes (ends').
C. Consider the best time to raise the issue.
D. Plan how to express your needs using "I" language.
Q:
Blogs should provide fresh content regularly.
a. True
b. False
Q:
Which of the following characteristics is conducive to a win-win style of negotiation?
A. You do not need a long-term harmonious relationship.
B. Both parties are approximately equal in power.
C. The parties' needs are not compatible.
D. Short-term goals are more important than long-term goals.
Q:
Blogs can capitalize on crowdsourcing, which is the practice of tapping into the combined knowledge of a large community to solve problems and solicit ideas for products and services.
a. True
b. False
Q:
William has been the head of the Business Administration department of a small community college for the past 10 years. His administrative experience has demonstrated that the most effective technique for resolving conflict is to approach all situations with the assumption that a solution can be reached, and the solution will satisfy most of the needs of all those involved. Which of the following orientations toward negotiation would you suggest he is operating from?
A. win-lose
B. lose-lose
C. compromise
D. win-win
Q:
The major attraction of instant messaging (IM) in the workplace is that it allows real-time communication with colleagues anywhere in the world.
a. True
b. False
Q:
The highest-performing organizations tend to favor the ___________ approach to problem solving.
A. win-lose
B. lose-lose
C. win-win
D. compromise
Q:
Please let me know if I may be of further assistance is an example of an effective, professional closing for an e-mail message or memo.
a. True
b. False
Q:
The collaborative approach to negotiation involves a ___________ orientation.
A. win-lose
B. win-win
C. lose-lose
D. compromise
Q:
Instant messaging is more interactive and immediate than e-mail.
a. True
b. False
Q:
Which statement describes the win-win orientation to negotiating?
A. It is a short-term approach focused only on immediate problems.
B. Each side sees the issue only from its own point of view.
C. Only task issues are usually considered.
D. Participants brainstorm various means (solutions) for reaching a desired outcome (the end'), and pick a solution that is mutually agreeable.
Q:
The cloud refers to the remote networks in which data and software applications are stored and accessed.
a. True
b. False
Q:
Win-win negotiation resembles the ____________ approach to conflict.
A. collaborating
B. competing
C. compromising
D. accommodating
Q:
Bloggers should avoid contractions and use formal language to build credibility with readers.
a. True
b. False
Q:
Which of the following statements best describes a compromising orientation to negotiating?
A. It attains the best possible outcomes for both parties.
B. It emphasizes relationship goals over task goals.
C. It is a long-term approach that seeks to build and maintain a good relationship.
D. Both sides win some; both sides lose some.
Q:
Many businesses prefer Slack as a messaging tool because it prevents employees from chatting with each other about non-work topics.
a. True
b. False
Q:
When employees who don't want to attend an all-day workshop take the attitude "You can make me go, but you can't make me pay attention," they have adopted a __________ stance.
A. bargaining
B. lose-lose
C. compromise
D. win-win
Q:
Podcasting is praised by business experts primarily for its financial benefits.
a. True
b. False
Q:
Which is generally the most advantageous negotiation style for all parties involved?
A. win-lose
B. lose-lose
C. compromise
D. win-win
Q:
Businesses use social networking sites such as Facebook and Twitter to connect with customers and employees, share company news, and exchange ideas.
a. True
b. False
Q:
Kristel has two free movie passes. She and Misha are involved in a heated negotiation over which movie they will go to see. Kristel gets angry and tears up the passes to teach Misha a lesson. Which of the following orientations toward conflict has Kristel adopted?
A. win-lose
B. lose-lose
C. compromise
D. win-win
Q:
The enterprise messaging tool Slack is ideal for quick answers and efficient back-and-forth exchanges.
a. True
b. False
Q:
The process in which two or more parties discuss specific proposals to obtain a mutually acceptable agreement is known as
A. conflict manipulation.
B. negotiation.
C. compromising.
D. conflict agreement.
Q:
Greetings such as Hi, Joe are unnecessary in e-mail messages because it is already clear that the receiver is the intended recipient.
a. True
b. False
Q:
One good reason to take a compromising approach to conflict is:
A. The other party is more powerful, so you know you are going to lose.
B. The issue is more important to the other party than it is to you.
C. Harmony is your key goal.
D. You've tried collaborating, but it didn't work because the parties' goals are mutually exclusive.
Q:
Including a subject line for an e-mail is necessary only for longer messages.
a. True
b. False
Q:
One good reason to take a collaborative approach to conflict is:
A. An emergency demands quick, decisive action.
B. Your goals are trivial.
C. Both parties have important concerns and the long-term working relationship between the parties is important.
D. You need to enforce an unpopular, but ethical and necessary action.
Q:
Messages in todays digital age are shorter and more frequent than in the past.
a. True
b. False
Q:
One good reason to take a competing approach to conflict is:
A. The other party is more powerful, so you know you are going to lose.
B. Your goals are trivial.
C. Both parties want to build a long-term working relationship.
D. You need to enforce an unpopular, but ethical and necessary action.
Q:
Readers tend to look for deadlines and action information in the closing of an e-mail message or memo.
a. True
b. False
Q:
One good reason to take an accommodating approach to conflict is:
A. The other party is more powerful, so you know you are going to lose anyway.
B. Your goals are very important to you.
C. Both parties want to build a long-term working relationship.
D. Both sides want a fair solution, but time is short.
Q:
To promote public and customer relations, blogs can be written by rank-and-file employees or by top managers.
a. True
b. False
Q:
One good reason to take an avoidant approach to conflict is:
A. You realize the goal you originally wanted isn't a good idea after all.
B. To let others cool down temporarily before tackling the issue.
C. Harmony and stability are worth working for.
D. Both sides want a fair solution, but time is short.
Q:
The anonymity of the Internet is one likely cause of cyberthreats such as incivility and trolling.
a. True
b. False
Q:
The digital era has given companies more control over their own marketing.
a. True
b. False
Q:
If each party gives a little ground to gain a solution that everyone can agree to, which approach to conflict have they selected?
A. accommodating
B. competing
C. collaborating
D. compromising
Q:
In her spare time, Sharon is the chair for a local nonprofit organization. The project committee is attempting to determine what the organization's next large charity drive will be. Sharon felt that she had a great idea, but it was quickly rejected by the other committee members. So, as chair, she simply selected her idea and forced it on the other members. According to the text, which of the following approaches to conflict did she employ?
A. avoiding
B. accommodating
C. competing
D. compromising
Q:
Your name at the bottom of an e-mail message is an important part of the closing.
a. True
b. False
Q:
A statement such as "I don't care what you think is going to work best, we are either going to go with my proposal or forget about the whole thing" is an example of which of the following approaches to conflict?
A. avoiding
B. accommodating
C. compromising
D. competing
Q:
E-mail is an effective communication channel for critical work situations such as human resources annual reviews, discipline, and promotions.
a. True
b. False
Q:
Which of the following approaches is based on the assumption that in resolving conflict, it is possible to meet the needs of all parties?
A. avoiding
B. accommodating
C. collaborating
D. compromising
Q:
Many people consider instant messaging and texting as productivity boosters because they enable users to get answers quickly and allow multitasking.
a. True
b. False
Q:
Blogs can be especially useful for crisis communication.
a. True
b. False
Q:
Brandon is concerned that his group members are not getting along as well as they should. He believes that effective group communication should be completely free of any conflict. Consequently, every time conflict arises, he attempts to maintain the group's harmony by yielding to others. Which of the following approaches to conflict is Brandon most likely using?
A. avoiding
B. accommodating
C. compromising
D. collaborating
Q:
An Apple device is required to play podcasts.
a. True
b. False
Q:
You are babysitting your 3-year-old niece. As you approach a busy street, you reach out to hold her hand, and tell her to stop, look, and listen before crossing. She breaks away from you and starts to run into the street. Which conflict management style would you recommend for responding to this situation?
A. avoiding
B. accommodating
C. competing
D. compromising
Q:
Important is an example of an effective subject line because it is likely to catch the reader's attention.
a. True
b. False
Q:
Which approach to conflict are you using if you sacrifice your own personal wishes for the sake of the group?
A. avoiding
B. accommodating
C. collaborating
D. compromising