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Q:
Having mental "spare time" while listening is the result of
A. attention deficit hyperactivity disorder (ADHD).
B. speech rates of 125 words per minute and thought rates of 500 words per minute.
C. our inability to process information as quickly as a speaker can talk.
D. the hectic pace of the business place today.
Q:
The verb phrase in the following sentence is in the active voice: Kaitlyn was accepted into an MBA program.
a. True
b. False
Q:
Samar has been having difficulty hearing what people are saying at the opposite end of the table, so he's decided to begin wearing a hearing aid to assist him during sales meetings. Which of the barriers to effective listening is reflected in Samar's need for a hearing aid?
A. physiological barrier
B. environmental barrier
C. attitudinal barrier
D. faulty assumption
Q:
Brainstorming is best conducted without a leader or facilitator so that participants can share ideas freely.
a. True
b. False
Q:
The following represents a run-on sentence: Marco uses Google for his research Stephanie prefers Yahoo.
a. True
b. False
Q:
Robert was listening to the instructions provided by his boss. However, it was difficult to hear each step because Caitlin and Josh were engaged in a discussion close by. Which barrier to effective listening is hindering Robert's ability to listen to his boss?
A. environmental
B. attitudinal barrier
C. egocentrism
D. physiological barriers
Q:
A company invites its Facebook fans to suggest ideas for promoting positive interaction both online and in the real world. This is an example of crowdsourcing.
a. True
b. False
Q:
All of the following can help reduce environmental distractions EXCEPT
A. choosing a more reliable communication channel
B. eliminating distractions
C. moving to a less disruptive location
D. focusing on annoyances
Q:
Rafael is taking an online communication class this semester. Today he is frustrated because the server is down and he can't complete the quiz on listening that is due by 5 P.M. Which barrier to effective listening does this situation illustrate?
A. rapid thought
B. fear of appearing ignorant
C. message overload
D. environmental barrier
Q:
The following contains a comma splice: June is our busiest month, February is our slowest.
a. True
b. False
Q:
One advantage of the indirect organizational strategy is that it saves the time of readers.
a. True
b. False
Q:
Rhonda received a voice message marked "urgent," but due to the poor quality of her phones' speakers, she was not able to understand the message. Which barrier to listening does this problem represent?
A. communication channel barrier
B. attitudinal barrier
C. message overload
D. preoccupation
Q:
Forty-eight hours after listening to a 10-minute presentation, the typical listener can recall ______ of the information presented.
A. 10%
B. 25%
C. 50%
D. 75%
Q:
Placing the main idea first or last in a sentence is a good way to emphasize the idea.
a. True
b. False
Q:
Conversational partners are typically able to interpret _____ of each other's remarks accurately.
A. 25 to 50%
B. 10 to 20%
C. about 75%
D. 50 to 70%
Q:
During freewriting, it is important to edit each sentence before moving on to the next one.
a. True
b. False
Q:
The Platinum Rule admonishes us to
A. listen to every concern of every coworker.
B. ask questions frequently.
C. treat others the way they would like to be treated.
D. treat others the way we would like to be treated.
Q:
The verb in the following sentence is in the active voice: James responded to the inquiry.
a. True
b. False
Q:
Adam believes that he is a good listener because he doesn't interrupt others. However, Adam doesn't paraphrase or ask clarifying questions of the speaker, and he doesn't attend to the speaker's nonverbal cues. Adam is mistakenly assuming that
A. effective communication is the listener's responsibility.
B. listening is a passive process.
C. talking has more advantages than listening.
D. the communication model is accurate.
Q:
Indicate whether the statement is true or false.To be most attractive and readable, paragraphs in business messages should be limited to eight or fewer printed lines.a. Trueb. False
Q:
When Pierre doesn't understand his supervisor's instructions, he blames his boss for not making the instructions clear. Pierre's belief that effective communication is always the sender's responsibility is an example of which of the following barriers to effective listening?
A. physiological
B. false assumption
C. sociocultural differences
D. lack of training
Q:
Compare and contrast the three classic paragraph plans discussed in your book. When would each be used?
Q:
According to Peter Drucker, a management expert, effective communication is
A. the responsibility of the receiver.
B. the responsibility of the sender.
C. a burden that isn't worth your time.
D. wasted if the receiver doesn't listen well.
Q:
Explain the difference between mechanical and stylistic strategies for emphasizing important ideas in business writing. Then, (a) discuss the three stylistic options discussed in the chapter for placing the main idea to ensure that it is emphasized and (b) provide an example of each.
Q:
Which of the following are common results of listening mistakes?
A. Profits suffer.
B. Shipments must be rerouted.
C. Letters must be rewritten.
D. All of these are often the result of listening mistakes.
Q:
Describe the four sentence types and write an original example of each.
Q:
Describe the differences between brainstorming, mind mapping, and crowdsourcing for generating ideas and solving problems and identify a benefit of each.
Q:
A survey of 1000 executives ranked _____________ at the top, as the ideal manager's skill.
A. listening
B. conflict resolution
C. writing
D. public speaking
Q:
Listening skill contributes to career success in all of the following aspects EXCEPT
A. your effectiveness in an organization
B. your upward mobility
C. your productivity
D. Effective listening skills contribute to all of these.
Q:
Compare and contrast the direct and indirect patterns of organization. What are the benefits of each pattern? When would each pattern be used in business writing?
Q:
Fill in the blank in the following sentence:
The _______ paragraph plan enables you to build a rationale or a foundation of reasons before hitting the audience with a big ideapossibly one that is bad news.
Q:
Dennis Hastert, former Speaker of the U.S. House of Representatives claimed, "They call me the Speaker, but they ought to call me the __________."
A. Listener
B. Moderator
C. Facilitator
D. Master of Ceremonies
Q:
Fill in the blank in the following sentence:
Looking in company files and talking with your boss are examples of ________ research methods.
Q:
Identify several assumptions often held by minorities and several assumptions often held by majorities. Suggest alternative assumptions that would promote authentic relations.
Q:
Fill in the blank in the following sentence:
When generating ideas, ________ is the practice of requesting input or services online from unknown crowd members rather than from traditional employees or contractors.
Q:
You are on a job assignment in a foreign country. On the job, you are assigned to participate in a business practice which is typical for that culture, but it challenges your fundamental sense of what's right and wrong. You know that your foreign co-workers expect you to participate in this practice. What questions would you ask yourself to help decide on your course of action? Suggest at least two possible approaches you could take to manage this dilemma. Which of those would you prefer, and why?
Q:
Fill in the blank in the following sentence:
_______ expressions enable the receiver to anticipate what's coming, reduce uncertainty, and speed comprehension.
Q:
Explain the differences between individualistic and collectivistic cultures; provide examples of both types.
Q:
Fill in the blank in the following sentence:
When you expect the audience to be pleased, mildly interested, or neutral, use the ________ pattern of organization.
Q:
Identify key differences between high- and low-context cultures; illustrate both types with examples.
Q:
Fill in the blank in the following sentence:
A comma splice results when a writer joins two ________ clauses with a comma.
Q:
Select three of the cultural differences in doing business that were discussed in your text. Explain each difference, provide an example of each, and offer advice concerning this difference for a person from the U.S. who is doing business overseas
Q:
Fill in the blank in the following sentence:
The second phase of the 3-x-3 writing process includes researching, organizing, and ________ .
Q:
Choose two communication practices and two concerns (goals) of Chinese societies. Compare them with the communication practices and concerns of Western cultures. Provide an example to illustrate each.
Q:
Summarize at least four guidelines for effective communication with people who have disabilities. Include best practices as well as communicative behaviors you should typically avoid.
Q:
Fill in the blank in the following sentence:
When the contract is approved is an example of a(n) _________ clause.
Q:
Define the following terms: culture, cultural norms, and co-culture. Give an example of each. Explain why it is important to know what these terms mean.
Q:
Fill in the blank in the following sentence:
Accessing electronic resources, manually searching library resources, investigating primary sources, and conducting scientific experiments are all examples of ________ research methods.
Q:
Fill in the blank in the following sentence:
Pronouns can be useful to show something under discussion is still being discussed. However, they often need a _______ to go with them to make their meaning clear.
Q:
Using the features of organizational culture identified in your text, analyze the culture of an organization you are familiar with.
Q:
If you were seeking a job with a company located in a different state, what things would you want to review to understand the culture of that company? Describe four ways you would find out about the organizational culture, and tell why these are important factors to be aware of.
Q:
Fill in the blank in the following sentence:
The sentence The presentation was given by Barry is in the ________ voice.
Q:
Fill in the blank in the following sentence:
Hard-working employees are rewarded for their efforts is an example of a(n) ________ clause.
Q:
Explain why patterns of communication that have worked well with traditional American organizations don't always succeed with a culturally diverse workforce. In your answer, describe several types of cultural patterns that might clash with mainstream workplace practices in the U.S.
Q:
Fill in the blank in the following sentence:
Paragraphs should be _______, which means that ideas stick together and one idea logically leads to the next.
Q:
If you come from a cultural background that differs significantly from mainstream U.S. culture, you should not reveal the differences in the workplace; just observe and try to fit in.
Q:
It can be helpful to talk about ethnic differences openly in an organization, but only if attitudes are constructive and language is non-inflammatory.
Q:
Fill in the blank in the following sentence:
Writing quickly so that you can get your thoughts down and refine them in later versions is known as _______ writing.
Q:
Fill in the blank in the following sentence:
In the ________ organizational pattern, the main idea comes first, followed by details, explanation, or evidence.
Q:
A statement such as "I never even notice that you're black" is an effective way to demonstrate an attitude of equality.
Q:
Patricia believes her own culture is better than other cultures. This attitude is called ethnocentrism.
Q:
Fill in the blank in the following sentence:
Christopher will be attending a training workshop, and he hopes to learn a lot about new uses for social media is an example of a ________ sentence.
Q:
Lack of cultural knowledge can lead to misunderstandings in the workplace.
Q:
If your cultural background differs from the norm, it's a good idea to figure out why this could be an asset to you in your job, and help your boss understand your advantages.
Q:
Fill in the blank in the following sentence:
________ involves writing out ideas rather than speaking them when generating ideas within a small group.
Q:
Fill in the blank in the following sentence:
________ is a skillful writing technique that involves balanced writing. Sentences use similar structures for similar ideas so that their parts are easy to read and understand.
Q:
If you overemphasize your ethic identity at work and expect to be treated uniquely, you risk being treated as a "token minority employee."
Q:
A person who is different from the norm has almost no chance of getting a job in the U.S. today.
Q:
_______ describes the practice of requesting ideas or services online from unknown crowd members rather than from traditional employees or contractors.a. Surveyingb. Crowdsourcingc. Marketingd. Brainstorming
Q:
There is a single best answer for every ethical dilemma, and a person who does not enact that one best behavior is acting unethically.
Q:
A paragraph is coherent when _________.
a. one idea logically leads to the next
b. it contains fewer than ten sentences
c. it avoids dovetailed sentences
d. it contains more than one main idea
Q:
The text recommends that if you are visiting a culture that operates according to a different set of ethical principles than you do, the best way to communicate is always to conform to the practices of the country you are in.
Q:
Jose is suggesting to the dean of his business school that a new course be added at his university after learning about new trends during his internship. He begins his message with reasons and supporting documentation, followed by a topic sentence stating his recommendation. He is using the ________ paragraph plan.
a. indirect
b. pivoting
c. transitional
d. direct
Q:
Business leaders from Japan, Europe, and the U.S. have developed a code of ethics that includes many principles of ethical communication.
Q:
A behavior that you consider to be immoral may be considered entirely appropriate in another culture.
Q:
Taylor is writing to deny an employee's request to work from home three days a week. She should write the letter using the ________.
a. direct pattern
b. geographical pattern
c. indirect pattern
d. chronological pattern
Q:
The U.S. has a long-term orientation, which means members tend to focus on working hard today so they can have rewards in the future, not on immediate satisfaction.
Q:
Which of the following is a compound sentence?
a. If you have any questions, please e-mail me.
b. Before the meeting ended, Sofia shared her new product idea; consequently, her ideas were included in the meeting minutes.
c. Raymond applied for the position, and he was called for an interview two days later.
d. Its highly likely that your request for leave will be approved.
Q:
Scandinavian countries approach organizations from a social orientation, which means they focus on team cooperation, good working conditions, and maintaining a friendly atmosphere.
Q:
Which of the following statements is most accurate about sentence length?
a. Comprehension increases as sentences become longer because the reader has to focus more.
b. Writers should strive for a balance between longer sentences and shorter ones to avoid monotony.
c. Writers should use only short sentences to allow readers to grasp ideas immediately.
d. There is no relationship between sentence length and comprehension.