Q&A Hero

Q: Diversity is an important component of successful teams. a. True b. False

Q: An effective meeting agenda should not include a proposed allotment of time for each topic because it can limit the discussion and therefore productivity. a. True b. False

Q: Generally, teams are able to make better decisions than individuals. a. True b. False

Q: Most of us listen at about 75 percent efficiency. a. True b. False

Q: The appearance of a business report, memo, or e-mail can send nonverbal messages to the reader. a. True b. False

Q: A meeting is not an effective choice of communication tool if your sole purpose is to share information. a. True b. False

Q: When following the six-step pattern for dealing with conflict, the first thing you should do is to look for common ground. a. True b. False

Q: To avoid collaborative overload, most models of future organizations include individualsnot teamsfunctioning as the primary performance units. a. True b. False

Q: Virtual meetings are an effective tool for training new employees. a. True b. False

Q: As meeting leader, Benjamin should always begin on time, even if some participants have not yet arrived. a. True b. False

Q: Minimizing speakerphone use and avoiding the use of heavy perfumes or colognes are examples of respecting coworkers' space. a. True b. False

Q: Jessicas team is experiencing considerable conflict and tension as they get used to working with one another. They are most likely in the forming phase of team development. a. True b. False

Q: Rather than focusing on formal rules of behavior, business etiquette is more about attitude, which includes showing consideration, courtesy, and respect. a. True b. False

Q: Maria, a banking executive, gives a job candidate a detailed interview and a walking tour of the facility. By sharing her time in this way, she is sending a positive nonverbal message. a. True b. False

Q: Soft skills such as listening, writing, and speaking are most likely to determine hiring and career success. a. True b. False

Q: When developing a meeting agenda, it is important to lengthen the list of topics so that participants will see that the meeting is important. a. True b. False

Q: Alexis is listening to her colleague and must judge and evaluate what he is saying. She is listening to decide whether her colleague's message is fact, fiction, or opinion. Sharon is engaging in discriminative listening. a. True b. False

Q: A method of group decision making where group members bargain and negotiate to reach a middle ground is known as consensus. a. True b. False

Q: Indicate whether the statement is true or false.The use of examples and simple language are important in virtual meetings to optimize understanding in the absence of facial expressions.a. Trueb. False

Q: One challenge posed by flatter organizations is that every employee must be a skilled communicator. a. True b. False

Q: Project-based teams are becoming a thing of the past as workers are dispersed in various locations. a. True b. False

Q: The term information worker refers to an employee who is responsible for creating and maintaining company databases. a. True b. False

Q: Ethical standards usually consist of convenience, personal goals, and company profits. a. True b. False

Q: Your comments on LinkedIn, Instagram, Facebook can help you build your professional brand. a. True b. False

Q: Fake news refers to misinformation that comes from both accidental untruth and intentional untruth. a. True b. False

Q: Internal communication includes sharing ideas and messages with superiors, coworkers, and subordinates. a. True b. False

Q: Social presence is greater in asynchronous communication (e-mail, forum post) than in synchronous communication (live chat, IM). a. True b. False

Q: To improve information flow, many of today's companies have decreased the number of operating units and managers, thereby shortening lines of communication. a. True b. False

Q: E-mail is considered a leaner medium than face-to-face communication. a. True b. False

Q: Items found on the Internet, such as news articles, photos, and music, are in the public domain and free to be used or shared. a. True b. False

Q: E-mail is rapidly becoming the preferred communication channel for online customer service. a. True b. False

Q: According to media richness theory, face-to-face conversations are the richest because they provide more helpful cues and allow for immediate feedback. a. True b. False

Q: External communication for routine purposes is likely to be handled via e-mail. a. True b. False

Q: Social media apps are considered disruptive technologies because they hinder our workplace productivity. a. True b. False

Q: Diverse workforces are more likely to create the products that consumers demand. a. True b. False

Q: Maxwell is sending an e-mail message to the Securities and Exchange Commission to ask about a specific Sarbanes-Oxley regulation. This is an example of internal communication. a. True b. False

Q: Managers can use the grapevine productively by sharing bad news as well as good news. a. True b. False

Q: David, a payroll clerk, came up with an idea for processing payroll more efficiently and presented it to the Human Resources Department manager. This is an example of an upward flow of communication. a. True b. False

Q: E-commerce refers to mobile technology businesses. a. True b. False

Q: Backchannel communication refers to the conversations that occur prior to a meeting or presentation to aid in its planning. a. True b. False

Q: Indicate whether the statement is true or false.Digital nomads refer to workers who are unable to travel because they must be on site to troubleshoot company technology issues.a. Trueb. False

Q: Discuss the importance of workplace ethics, including examples of (a) guidelines for ethical behavior and (b) questions to ask yourself when faced with ethical dilemmas.

Q: Identify and describe the three directions that information flows within organizations and discuss strategies for improving communication within each.

Q: Describe five trends occurring in today's dynamic workplace and discuss how communication skills are related to those changes.

Q: Explain media richness theory and give an example of a rich medium and a lean medium.

Q: Identify and discuss the skills necessary to achieve digital age literacy. Why are these skills so important today in ensuring your continued professional success?

Q: Fill in the blank in the following sentence: Knowledge or information workers engage in mind work and are paid for their education and ability to ________.

Q: Fill in the blank in the following sentence: _______________ richness theory attempts to classify media in organizations according to how much clarifying information they are able to convey from a sender to a recipient.

Q: Fill in the blank in the following sentence: _________________ news refers to the many types of misinformation (accidental untruth) and disinformation (intentional untruth) that is shared publicly via some media channels today.

Q: Fill in the blank in the following sentence: The soft skills required for success in today's workplaces are sometimes also called ________________ intelligence.

Q: Fill in the blank in the following sentence: ____________________ language does not discriminate against individuals or groups on the basis of their sex, ethnicity, disability, race, sexual orientation, or age.

Q: Fill in the blank in the following sentence: ____________________ refers to the conventional standards of right and wrong that prescribe what people should do.

Q: Fill in the blank in the following sentence: Workplace __________________, which includes differences in ethnicity, age, and gender, is important because it is likely to result in the products that consumers demand.

Q: Fill in the blank in the following sentence: New platforms that predominantly function via smartphone apps, such as Uber and Airbnb, have given rise to the _____________ economy.

Q: Fill in the blank in the following sentence: In business, the synchronous digital interactions that run in the background parallel to a meeting or presentation are called the ___________________.

Q: Fill in the blank in the following sentence: Achieving literacy in the digital age means thinking critically about new ________________.

Q: Fill in the blank in the following sentence: Media with high _____________ presence convey warmth and are personal.

Q: Fill in the blank in the following sentence: The ____________________ is an informal channel of communication that carries organizationally relevant gossip and functions through social relationships.

Q: Fill in the blank in the following sentence: Policies, procedures, directives, job plans, and mission goals flow ____________________ from managers to employees.

Q: Fill in the blank in the following sentence: ________________ communication includes exchanging ideas and messages with customers, suppliers, the government, and the public.

Q: Fill in the blank in the following sentence: ________________ English laws require businesses to write policies, warranties, and contracts in language comprehensible to average readers.

Q: Fill in the blank in the following sentence: Ethical communicators give ___________________ to others' ideas by referring to originators' names within the text and/or documenting sources.

Q: Fill in the blank in the following sentence: Ethical business communicators are objective when they recognize their own ______________ and strive to keep them from distorting a message.

Q: Fill in the blank in the following sentence: Information among workers typically flows through formal channels in three directions: downward, upward, and _________________.

Q: The grapevine is most accurately described as ________.a. frowned-upon water cooler discussions that impede productivityb. an informal channel of communication that carries organizationally relevant gossipc. an e-mail chain involving multiple people to make a decisiond. an organizational newsletter detailing recent accomplishments

Q: Of the following media channels, which would be best for reducing ambiguity and decreasing the risk of miscommunication? a. A written report b. An e-mail message c. A face-to-face meeting d. A telephone call

Q: Which of the following is an example of upward communication in an organization? a. Three administrative assistants meet to discuss possible software upgrades. b. A department manager sends a text message to his employees about a new overtime policy. c. A warehouse worker suggests to his boss a way to improve employee morale. d. The CEO sends an e-mail message to all employees inviting them to a company picnic.

Q: Lucy works in an office that has nonterritorial workspaces. This is new to her, and she would like to display good open office etiquette. What should she do? a. Speak in a soft voice and wear headphones to cut down on noise. b. Try to get to the office first each morning so that she always gets the best desk. c. Engage in a lot of chitchat to get to know her coworkers better. d. Eavesdrop as often as possible to learn about the company culture.

Q: "Flattening" of management hierarchies most directly refers to ________. a. fewer layers of managers separating decision makers from line workers b. employees being promoted to supervisory positions more quickly c. more managers overseeing decision making d. hiring freezes implemented to save money

Q: To improve communication and to compete more effectively, many of todays companies have ________. a. eliminated the grapevine b. restructured and reengineered themselves into smaller operating units and work teams c. discouraged free-flowing communication d. increased the number of levels in the communication chain

Q: Thinking critically means ________. a. finding flaws in others' ideas b. going with your gut instinct c. being able to make decisions quickly d. having opinions that are backed by reason and evidence

Q: Uber, Lyft, and Airbnb are considered disruptive technologies that are part of the _______ economy. a. smartphone b. rogue c. rental d. sharing

Q: Virtual office refers to _______. a. a smartphone app that aids in completion of administrative tasks b. a workspace that is mobile and decentralized c. a brick-and-mortar building to which employees report to work d. a workplace environment requiring little to no interaction among employees

Q: The radical transformation of today's workplace demands a well-trained workforce equipped with soft skills, which are sometimes also referred to as _______. a. cultural awareness b. diplomacy c. emotional intelligence d. academic intelligence

Q: Which of the following statements about formal and informal communication channels is most accurate? a. All relevant organizational information should flow through formal communication channels. b. A free exchange of information within organizations should be avoided because it can lead to chaos. c. Managers should do everything possible to avoid grapevine communication within an organization. d. Companies should monitor social media sites to see what customers and others are saying about the company.

Q: The most significant trends in today's dynamic workplace include global competition, team-based projects, flattened management hierarchies, disruptive technologies, and ________. a. fewer written messages b. more homogeneous workforces c. expectations of around-the-clock availability d. stricter dress codes

Q: A free exchange of information helps organizations a. respond rapidly to changing markets. b. build employee morale. c. serve the public. d. do all of these (respond rapidly to changing markets, build employee morale, serve the public).

Q: Which of the following statements about communicating in todays workplace is most accurate? a. Today's emphasis on teams means more face-to-face communication and less writing. b. Communication typically flows one way: from businesses to consumers. c. Writing skills are more important today than ever because online media requires more writing, not less. d. Increasing numbers of workers are enjoying more defined working hours.

Q: In which part of the globe do today's workers put in the longest hours on average? a. Japan b. Europe c. United States d. Middle East

Q: Media with high social presence ________. a. involve written communication b. are personal and convey warmth c. are sent via Twitter or Facebook d. must have a large audience