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Business Communication
Q:
Mina wants to use the communication medium with the highest social presence. Which of the following should she choose?
a. E-mail
b. Blog posting
c. Discussion forum posting
d. Live chat
Q:
Because your department has not reached its sales quota, your boss has asked you to change figures to show that sales were higher than they actually were. Which of the following questions is not important as you decide what to do?
a. Is the action you are considering legal?
b. Are there better alternatives?
c. Would family, friends, or coworkers approve?
d. What is the best channel of communication to use in responding to your boss?
Q:
Which of the following is an example of an internal organizational communication?
a. A tweet sent to a customer about a private sale that will take place tomorrow
b. A Facebook page advertising a company's products
c. A meeting of all department managers
d. An annual report sent to company stockholders
Q:
Media richness most directly refers to ________.
a. the cost of the communication channel
b. the length of a written message
c. the amount of helpful cues and immediate feedback a medium provides
d. the level of the person who sends the message
Q:
Achieving literacy in the digital age requires using multimedia applications, staying connected to people and knowledge via technology, using technology thoughtfully and professionally, and ________.
a. ensuring that you have the latest-model phone or tablet
b. facilitating more face-to-face meetings
c. learning various computer programming languages
d. thinking critically about new media
Q:
Which of the following statements about laws is least accurate?
a. People in accounting and finance should be aware of the Sarbanes-Oxley Act.
b. Anything published on the Internet is in the public domain and can be used freely.
c. Assume that anything produced privately after 1989 is copyrighted.
d. The concept of fair use gives individuals limited rights to use copyrighted materials without requiring permission.
Q:
Today's employees should plan for lifelong learning and constant training, actively plan their own career paths, and ________.
a. limit their use of technology
b. count on employers to provide clearly defined working hours
c. expect to receive predictable pay increases
d. be willing to continually learn new skills
Q:
Bert is CEO of an organization with many layers in the chain of command. He is looking for ways to reduce these layers so that he can communicate more directly with the first-line employees. What organizational communication barrier is he trying to overcome?
a. Lack of trust between management and employees
b. Long lines of communication
c. Closed communication climate
d. Ego involvement
Q:
Daniel must handle a complex organizational issue. Which of the following media would be least effective for this purpose?
a. Videoconference
b. E-mail message
c. Telephone conversation
d. Face-to-face meeting
Q:
Sensitive communicators know the difference between facts and opinions. Which of the following statements would be considered factual?
a. Consumers are willing to pay more for a product if they believe that it was produced ethically under fair-trade standards.
b. Social responsibility is a marketing tool to increase sales.
c. Women have been limited by the corporate "glass ceiling."
d. Women are starting businesses at two times the rate of men.
Q:
In an era of fake news, you must develop the ability to accurately evaluate new information. An untruth that has been knowingly and intentionally shared as such is considered _______.
a. misinformation
b. disinformation
c. information literacy
d. decision information
Q:
Which of the following is an example of downward communication in an organization?
a. A business professor submits a conference report to her dean.
b. Four accountants meet to discuss the quarterly financial reports.
c. Members of a task force submit a progress report to the CEO.
d. The CFO sends information about a new accounting regulation to employees in the accounting department.
Q:
Managers can use the grapevine productively by respecting employees' desire to know, acting promptly to correct misinformation, and ________.
a. sharing only good news to keep employee morale high
b. sharing both good and bad news
c. decreasing the amount of information delivered through formal channels
d. becoming an active part of the grapevine to spy on employees
Q:
Slack, Google Hangouts, and Cisco Spark are examples of _______.
a. openly accessible social networks
b. blogging platforms
c. collaboration platforms
d. tablet computers
Q:
Gerard has recently begun working with a new group of people in his company to create new procedures for storing data. Once the new procedures are in place, the team will disband and members will be assigned to various other projects within the organization. This type of temporary formation is also known as _______.
a. gigging
b. contracting
c. teaming
d. sharing
Q:
Though globalization of our economy has been positive in many ways, one negative outcome has been _______.
a. for many companies, higher profits abroad than at home
b. the devastation of industries and regions manufacturing low-tech products
c. the necessity of flexibility, cultural awareness, and patience
d. advances in cross-border communication
Q:
A ________ is a website that allows multiple users to create and edit pages collaboratively.
a. blog
b. wiki
c. podcast
d. toolbox
Q:
Which of the following is an example of horizontal communication in an organization?
a. Six marketing reps meet to discuss ideas for targeting new customers.
b. An accounting clerk submits a progress report about a current project to her supervisor.
c. An employee suggests to her supervisor a way to improve customer service.
d. A supervisor sends an e-mail message to all division employees detailing the newest procedure for submitting expense claims.
Q:
Covering up incidents, abusing sick days, lying to a supervisor, taking credit for a colleague's ideas, and inflating grades on a rsum are examples of ________.
a. breaking the law
b. protecting your professional brand
c. unethical actions
d. workplace distrust
Q:
Language is discriminatory when it ________.
a. stereotypes, insults, or excludes people
b. contains grammatical or mechanical errors
c. lacks clarity and conciseness
d. is not written in the readers first language
Q:
Expected changes in globalization are most likely to result in _______.
a. a reverse in globalization as trade barriers increase and economies shift back to being more localized
b. increased global competition for high-end technology jobs
c. decreased cross-border communication and connectivity
d. fewer struggles over intellectual property
Q:
In addition to possessing strong communication skills, today's workers must also be media savvy, which means ________.
a. exercising good judgment when posting messages on the Internet and writing e-mails
b. using effective marketing tools to promote a company's products and services
c. increasing their computer programming skills
d. connecting with large numbers of people on LinkedIn
Q:
Social presence is defined as
a. how extroverted a person is.
b. how well a company uses social media for communication.
c. the degree of salience (being there) between a sender and receiver using a communication medium.
d. a persons ability to get along with others.
Q:
Which of the following statements about diversity in today's workplaces is most accurate?
a. U.S. workplaces are becoming less diverse as baby boomers are retiring.
b. More diverse teams are more likely to create the products that consumers demand.
c. The gender gap is lowest in the science and engineering fields.
d. Workplace diversity is less necessary because the economy has already become global.
Q:
Around-the-clock availability means that _______.
a. you will be paid for working 24 hours a day, 7 days a week, 365 days a year
b. you may be expected to answer questions or respond to a crisis, even if your regular work day is over
c. all employees must work an equal number of hours
d. employers will no longer grant paid vacation time
Q:
Which of the following statements about team-based management is least accurate?
a. Many companies use cross-functional teams to empower employees and boost their involvement in decision making.
b. When individuals on teams don't share the same background or training, working relationships can become strained.
c. Some organizations form ad-hoc teams that solve particular problems and then disband once they have accomplished their objectives.
d. Companies that use team-based management prefer to train employees in teamwork skills rather than hire new workers who already possess these skills.
Q:
Which of the following is an example of external organizational communication?
a. An employee performance appraisal
b. A brochure sent to a prospective customer
c. A report recommending a change in company procedure
d. An e-mail message to employees about an upcoming training seminar
Q:
Kendra works largely from home but must occasionally go to her office for certain projects. There, she shares a communal office space rather than having her own desk and equipment. This trend is called _______.
a. job sharing
b. contracting
c. coworking
d. conferencing
Q:
Which of the following statements comparing oral and written communication is most accurate?
a. Written communication provides a permanent record only if it is sent as a hard copy, printed message.
b. Written messages do not require as much thought as oral messages.
c. One advantage of oral communication such as a face-to-face meeting is that it allows for immediate feedback.
d. Oral communication is preferred when presenting formal or complex ideas.
Q:
The impact of mobile technology and globalization on todays workplace includes the need for communication skills to be adapted to various cultures, workers expected to be accessible 24/7, multinational companies adjusting their products to meet cultural tastes and practices, and ________.
a. writing skills becoming less important
b. an increasingly blurred line between work and leisure
c. more employees working part time
d. less frequent communication among coworkers
Q:
Which of the following statements about writing skills is most accurate?
a. Writing skills in today's workplace are an advantage, but they are not a necessity.
b. Only the very top level of salaried employees need good writing skills.
c. Having good writing skills can improve your chances for promotion and can result in higher earnings.
d. Today's communication technologies have made writing obsolete.
Q:
Which of the following is an example of an informal organizational communication channel?
a. A supervisor gives a performance appraisal to her subordinate.
b. An employee suggests to his supervisor a way to increase productivity in his department.
c. Research and development team members hold a virtual meeting to discuss ideas for future products.
d. An employee starts a blog to share her personal work experiences, opinions, and observations.
Q:
Ethical business communicators strive to tell the truth, label opinions so that they are not confused with facts, are objective, communicate clearly, use inclusive language, and ________.
a. ensure that communication flows upward, downward, and horizontally
b. give credit when using the ideas of others
c. encourage feedback
d. choose appropriate channels of communication
Q:
Our current sharing economy refers to _______.
a. the division of one full-time position over two or more part-time employees
b. businesses conducting marketing via both traditional and new media
c. the rise of app-based platforms allowing consumers to share services such as rides and lodging
d. employees working primarily remotely instead of reporting to an office
Q:
The synchronous digital interactions that run parallel to a meeting or presentation are called _______ communication.
a. backchannel
b. real-time
c. disruptive
d. presence
Q:
Which of the following statements about today's work environments is most accurate?
a. The "anytime, anywhere" office means that employees work fewer hours.
b. "Co-working" requires employees having to be in the office at the same time.
c. Traditional offices do not contain flexible workspaces.
d. Working from home or on the road makes communication skills even more important.
Q:
The three basic functions of business communication are to ________.
a. inform, entertain, and impress
b. inform, persuade, and promote goodwill
c. inform, persuade, and explain
d. inform, instruct, and entertain
Q:
Which of the following statements about global competition is least accurate?
a. Only medium and large companies compete globally.
b. Many traditional U.S. companies generate more profit abroad than locally.
c. If necessary, multinational companies should adjust their products to different palates.
d. Successful communication in global markets requires developing new skills and attitudes.
Q:
The trend of employers providing variable spaces targeted to different employee needs and preferences including sound-proof rooms for intense concentration, team spaces, standing desks, and technology-free lounges is known as _______.
a. offering a palette of places
b. coworking
c. physical tailoring
d. teleworking
Q:
_______ is rapidly becoming the preferred communication channel for online customer service.
a. E-mail
b. Live Web chat
c. Texting
d. Blogging
Q:
Which of the following is the first step in solving business problems competently?
a. Gathering the necessary people together for a face-to-face meeting
b. Generating feasible ideas for a solution
c. Understanding the problem clearly
d. Determining a deadline for implementing the solution
Q:
When faced with an ethical dilemma, what is the first question you should ask?
a. What would my family, friends, and coworkers think?
b. Would I take this action if I were on the opposite side?
c. Is the action I am considering legal?
d. Would a trusted advisor agree with this action?
Q:
Melinda was recently hired as manager of a small retail establishment. She immediately noticed that employees seem afraid to speak with her. She wants her employees to feel comfortable coming to her about anything. What organizational communication barrier is she trying to overcome?
a. Lack of trust between management and employees
b. Top-heavy organizational structure
c. Turf wars
d. Lack of communication skills
Q:
Information flows through formal communication channels in three directions: downward, upward, and spiral.a. Trueb. False
Q:
Future-proof occupations include those that involve data processing and operating machinery.
a. True
b. False
Q:
Todays new communication technologies have made writing skills less important than in the past.
a. True
b. False
Q:
Sharing economy refers to full-time positions being divided over two employees working part-time.
a. True
b. False
Q:
Flattened management hierarchies allow companies to react more quickly to market changes.
a. True
b. False
Q:
Communicators who intentionally obscure meaning with long sentences and difficult words are being unethical.
a. True
b. False
Q:
A companys CEO has developed a five-year strategic plan and will share it with all employees. This is an example of downward communication.
a. True
b. False
Q:
Melinda, a company department manager, frequently communicates via text messages with other department managers within the company. This is an example of an upward flow of communication.
a. True
b. False
Q:
Describe at least three common employment messages that follow an interview.
Q:
Describe each of the three stages of a successful employment interview.
Q:
Describe at least five types of employment interviews.
Q:
Describe the typical sequence of employment interviews, and what employers tend to look for at each stage.
Q:
Explain the function of each phase of an application letter written in the AIDA format.
Q:
List at least five items to you should take to every interview.
Q:
List four guidelines to follow when deciding what to wear for an employment interview.
Q:
In evaluating your performance in mock interviews, what sorts of things should you (and your interview partner) pay particular attention to?
Q:
What six tasks do you need to complete to prepare for a successful job interview?
Q:
What two essential questions do employers seek to answer about each candidate in interviews?
Q:
Briefly explain the difference between a structured interview and an open-ended interview.
Q:
Explain what you should strive to achieve during a selection interview.
Q:
Explain the dual purposes of employment interviews.
Q:
List the two functions of an application letter's final paragraph.
Q:
Briefly explain the primary differences between solicited application letters and unsolicited application letters.
Q:
When resigning from your current job, it is vital to give your employer at least ________ ________ notice.
Q:
A letter declining a job offer follows the organizational model for ________ messages.
Q:
When you receive a job offer that you want to accept, you should reply within ________ days.
Q:
If you receive a job offer but are waiting to hear from other possible employers, request a time ________.
Q:
If you haven't heard from an employer by the promised date or within two weeks after an interview, you should send a message of ________.
Q:
Following a job interview, you should send a(n) ________-________ message even if you feel you have little chance of landing the job.
Q:
Inquiries about an applicant's religious affiliation, national origin, marital status, and so on are considered to be potentially ________ interview questions.
Q:
________ language is especially crucial during the warm-up stage of an employment interview.
Q:
In ________ interviews, candidates are asked to describe real situations in the past and explain how they responded.
Q:
In ________ interviews, candidates are asked how they would handle hypothetical work problems.
Q:
In ________ interviews, candidates are asked pointed questions designed to upset or unsettle them.
Q:
In ________ interviews, several candidates are interviewed simultaneously.
Q:
In ________-________ interviews, the interviewer poses broad questions and encourages the applicant to talk freely.
Q:
In ________ interviews, the interviewer controls the situation by asking a series of prepared questions in a predetermined order.