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Q:
Which of the following parts of a speech has the goal of preparing an audience to receive a message and gain their attention?
A. The conclusion
B. The acknowledgement
C. The body
D. The introduction
E. The goodwill message
Q:
Information plus analysis
Q:
When giving a speech or a formal presentation, which of the following steps involves determining the contents of the introduction, body, and conclusion?
A. Determining the topic and purpose of the report
B. Preparing the presentation
C. Choosing the presentation method
D. Choosing the means of audience feedback
E. Gathering information for the speech
Q:
List and explain the various types of reports based on the variety of information they can provide.
Q:
Jacob, a human resource executive with an MBA degree, chose to deliver a speech on how employees can motivate themselves to increase their productivity. Which of the following factors might have guided his choice of topic?
A. Jacob's background and knowledge
B. The medium Jacob used to deliver his presentation
C. Jacob's relationship with the audience
D. The audience's level of understanding
E. The complexity of the topic
Q:
While writing a report, if you use a printed source that is not readily available:
A. suggest it as a recommendation.
B. exclude the section completely.
C. include it as an analytical report in the body of the report.
D. include it as an appendix in your report.
E. don't provide bibliographical references to it.
Q:
Which of the following is true of the courteous use of cell phones?
A. You should use your cell phone at social gatherings to keep in touch with your contacts.
B. You should not turn off the ringer because you might miss important calls.
C. You should connect your cell phone to a headset to place a call when driving.
D. You should place your cell phone on the table while eating.
E. You should call from a quiet place, away from other people.
Q:
Symonds is writing a research proposal on the thesis he plans to submit by end of the semester. In his proposal, he provides in parentheses in the text the source where the reference was found. This is an example of _____.
A. internal documentation
B. quotation reference
C. paraphrased content
D. citation index
E. appendix reference
Q:
Which of the following should be adhered to when incorporating quotations in your reports and business proposals?
A. Place quotation marks for indented quotations to set the passage as a quote.
B. Always summarize the main point of a quotation in a single sentence before the quotation itself.
C. Don't use citation and documentation if you quote someone in your writing.
D. Use long quotations extensively in your business proposals.
E. Indent long quotations on the right to set them off from your text.
Q:
When leaving a voice mail message, which of the following must you do if you want the call to be returned?
A. You should request that the call be returned, and mention when you can be reached.
B. You can assume that the person will automatically call back.
C. You should not leave your phone number in the message.
D. You can assume that the person receiving your voice mail message knows where to reach you.
E. You can assume that the person receiving your voice mail message knows when to reach you.
Q:
Which of the following is true of effective voice mail techniques?
A. A voice mail does not allow you to leave a more detailed message than you might leave with an assistant.
B. You must begin a voice mail with an overview of the message and then continue with the details.
C. If you want the listener to take action, you must call for it in the beginning of the message.
D. You need not directly ask the listener to return your call because by leaving a voice message, you are implying that the listener should call you back.
E. You must speak quickly to ensure that the entire message is recorded.
Q:
The passing off of the words or ideas of others as your own is called _____.
A. plagiarism
B. documentation
C. abstraction
D. citation
E. piracy
Q:
A sentence reads, "According to Thomas Friedman, the world is" (Friedman, 2013, p. 13) This is an example of:
A. an abstract.
B. plagiarism.
C. a citation.
D. documentation.
E. an acknowledgement.
Q:
In terms of effective phone procedures, when a person initiates a phone conversation, he or she must _____.
A. dominate the conversation
B. state the purpose of the call only after a period of time has elapsed
C. use the listener's time efficiently by sticking to the point
D. get the point across even if it requires interrupting the speaker
E. speak only when the listener asks him or her a question
Q:
_____ means attributing an idea or fact to its source in the body of the text.
A. Quotation
B. Documentation
C. Acknowledgement
D. Citation
E. Plagiarism
Q:
When screening a phone call, an assistant to a busy executive must _____.
A. courteously ask the purpose of the call
B. put the caller on hold for extended periods of time
C. promise a callback by the executive
D. promptly redirect the call to another assistant
E. disconnect the call
Q:
Regarding good phone techniques, when screening calls for others, it is important to _____.
A. only identify yourself
B. only offer assistance
C. first identify the organization and yourself and then offer assistance
D. keep your identity confidential
E. refuse to connect to the person concerned unless a valid reason is given
Q:
Discourse-based interviews:
A. use information written by the interviewee to frame new questions to ask.
B. are formal interviews based on written questions that the interviewee sees beforehand.
C. are interviews that are always taped, so the interviewer can concentrate on the interview and not have to take notes.
D. strive to get the interviewee's spontaneous reaction to using a new product.
E. ask users to voice their thoughts as they use a document or product.
Q:
Dario Peraza, executive officer at Intium Technologies Inc., has a direct telephone line where clients can reach him. Which of the following would be an effective way for him to answer his calls?
A. Hello. Can I assist you?
B. Dario Peraza speaking.
C. How may I assist you?
D. Hello. You have called Intium Technologies. Who are you?
E. Intium Technologies. Dario Peraza speaking. May I help you?
Q:
Henry, a manager at Cyberdyne Systems Corp., asks his customers to voice their views as they try to assemble one of the company's units, T850 Model 101. In this case, Henry is using:
A. trial-and-error research methodologies.
B. interruption interviews.
C. think-aloud protocols.
D. discourse-based interviews.
E. personal interviews.
Q:
Rita Gomez from Creative Advertising Inc. is about to call Technotek Inc. to discuss an upcoming marketing event for a new product launch. Which of the following should Rita use as a good conversation starter?
A. I have some questions regarding the product launch next month. Whom can I talk to?
B. Is there someone I can talk to regarding the product launch event next month?
C. This is Rita. May I know who is handling the product launch event?
D. Hello. Do you work for Technotek Inc.? Can you go and find someone who can help me with some queries regarding the product launch next month?
E. This is Rita Gomez of Creative Advertising. We have a question regarding next month's product launch. May I speak with someone who can help me?
Q:
Ambrosio, a marketing executive, distributes samples of a new detergent to prospective buyers and requests them to voice their thoughts as they use the product. This is an example of _____.
A. information surveys
B. focus groups
C. heuristic surveys
D. interruption interviews
E. think-aloud protocols
Q:
Jayla Hinton is a journalist working for a newspaper. She has a telephone interview scheduled with Bruce McGregor, the CEO of RealCo Inc. In order to be courteous, which of the following would be the most appropriate way to begin the telephone conversation?
A. Could you connect me to Bruce McGregor please?
B. This is Jayla calling for Bruce.
C. Is Mr. Bruce McGregor in?
D. May I speak with the CEO of your company, Mr. Bruce McGregor?
E. This is Jayla Hinton from the Daily Mirror. May I speak with Mr. Bruce McGregor?
Q:
Which of the following is true of online networks?
A. They are more cost-effective than traditional focus groups.
B. They tend to have less participation than traditional focus groups.
C. They don't encourage deep probing.
D. They are very representative of current and future customers.
E. They tend to encourage innovation.
Q:
The leader of a meeting must _____.
A. encourage participation from those group members who talk too little
B. encourage off-topic discussions in order to keep his audience interested
C. refrain from summarizing every key item in order to save time
D. discourage time-consuming activities like taking minutes
E. begin with topics that are not part of the agenda
Q:
An updated version of a focus group is a(n) _____.
A. offline community
B. online network
C. ad hoc panel
D. traditional network
E. discourse community
Q:
Which of the following is true of focus groups?
A. They are a form of quantitative research.
B. They can illuminate underlying attitudes pertaining to particular behaviors.
C. They aim to offer their own evaluations rather than to please.
D. They always accurately represent the target population.
E. They do not rely on professional respondents drawn from databases.
Q:
Which of the following is true of taking minutes at a meeting?
A. All minutes are highly formal, with headings and complete sentences.
B. All minutes should note excused or unexcused absences.
C. Minutes should reflect an objective account of the topics covered at the meeting.
D. Recorded minutes are always voted on by group members before they are accepted.
E. All meeting minutes are informal and generally resemble casually written notes.
Q:
Which of the following is true of developing an agenda for a meeting?
A. It is mandatory to develop a written agenda for informal meetings.
B. Items that explain or lead to other items should come before the items that they explain in the agenda.
C. An agenda should not be made available to every participant because there may be varying opinions on what should be given priority.
D. A fixed format should be followed when developing an agenda for an informal meeting.
E. The use of word processing programs should be avoided when developing agendas.
Q:
A(n) _____ is a form of qualitative research where a small collection of people convenes to provide a more detailed look into some area of interest.
A. ethnic group
B. questionnaire
C. focus group
D. sample
E. population
Q:
Which of the following is a good practice when conducting meetings?
A. The leader of the meeting should encourage the few people who talk a lot to dominate the discussion.
B. The meeting should be unstructured and unplanned for flexibility and to allow the free flow of ideas.
C. There shouldn't be any time constraints on discussing topics so that the group members can take their time in making a decision.
D. After a key item has been discussed, the group must summarize the information that has been covered and concluded so far.
E. The leader of the meeting should penalize those participants who talk too little.
Q:
_____ follow up an original question to get at specific aspects of a topic.
A. Mirror questions
B. Probes
C. Situational questions
D. Hypotheses
E. Rhetorical questions
Q:
Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct known as _____.
A. a structural coherence plan
B. heuristics
C. standard operating procedure
D. paralanguage
E. parliamentary procedure
Q:
Which of the following is a mirror question for the following answer?
Question: "How often do you use the parking garages downtown?"
Q:
Which of the following is one of "The Ten Commandments of Listening"?
A. You must frequently interrupt the speaker.
B. You must be ready to argue and criticize because it helps constructive thinking.
C. You must not allow the speaker too much time to get to the point.
D. You must empathize with the speaker because this will result in a true exchange of information.
E. When listening, you must concentrate on what one is going to say next.
Q:
A mirror question _____ the content of a previous answer.
A. paraphrases
B. plagiarizes
C. debates
D. denies
E. rebuts
Q:
Which of the following is an effective way to increase the accuracy of a person's interpretation while listening?
A. The person will need to think in terms of what the words mean to the speaker who uses them.
B. The person will need to think in terms of what the dictionary says about the meaning of the words used by the speaker.
C. The person should judge the speaker's words in the light of his or her own culture and experience rather than those of the speaker's.
D. The person will need to filter incoming messages on the basis of his or her own beliefs.
E. The person will need to focus on the gestures and expressions used by the speaker when the message is delivered.
Q:
"You have probably been in a situation where you had to work with a team member who just would not cooperate. How did you handle this?" In an interview, this is an example of a:
A. critical incident question.
B. mirror question.
C. hypothetical question.
D. probe.
E. situational question.
Q:
Which of the following is an effective way to focus your attention as part of active listening?
A. Judge what is being said
B. Back-channel what is being said
C. Criticize what is being said
D. Interrupt the speaker frequently
E. Discuss what is being said with the other listeners
Q:
In an unstructured interview, the interviewer:
A. asks questions in a format similar to a questionnaire.
B. uses a detailed list of questions to guide the interview.
C. always asks closed questions to start the interview and set the interviewee at ease.
D. asks a few initial questions and then allows subsequent questions to build on these answers.
E. remains absolutely silent and allows the interviewee to speak freely.
Q:
Which of the following is true of a structured interview?
A. The interviewer uses a detailed list of questions to give the interview a direction.
B. The responses of the interviewee serve as leading questions for the interviewer.
C. Questionnaires are never used for structured interviews.
D. The interviewer has three to four main questions.
E. There is more room for spontaneity, as questions are not pre-arranged.
Q:
In terms of the nature of listening, which of the following is true of sensing words?
A. How well we sense the words around us is determined by how often we use backchannels.
B. The ability to sense words does not vary from one person to another.
C. A person's concentration on a communication varies from moment to moment.
D. It is impossible for a person to block out other sounds when he or she is listening.
E. Most of the time, a person's attentiveness does not vary when he or she is listening.
Q:
In terms of the nature of listening, a person's ability to sense words is dependent on _____.
A. the dominant wavelength of his or her brain waves
B. how well his or her ears can pick up sounds
C. his or her ability to remember details after a few hours
D. his or her interpretation of the words
E. the paralanguage used by the speaker
Q:
In a survey, use the option "Other, Please Specify" when you want:
A. to ensure that an answer fits in only one category.
B. the answer categories to be mutually exclusive.
C. all answers to fit into pre-chosen categories.
D. to have discrete answer categories.
E. to use a closed question, but are unable to predict all possible responses.
Q:
While conducting a survey on a sensitive issue about lesbian, gay, bisexual, and transgender (LGBT) rights, Jenny needs to ask participants some personal questions. In this case, it would be most appropriate for Jenny to ask:
A. closed questions, so that the participants give a limited number of possible responses.
B. open questions, since they are easier for researchers to score.
C. open questions, as they are easier for respondents to answer.
D. closed multiple-choice questions, since seeing the choices listed shows people that their answers are acceptable.
E. open questions, because analyzing the responses from open questions is less straightforward than from closed questions.
Q:
Which of the following is the ideal posture to assume when presenting an oral report?
A. An erect and stiff body posture
B. A slouched and relaxed posture
C. A comfortable and limp posture
D. A naturally poised and alert posture
E. A constantly changing body posture
Q:
Harry needs to conduct a survey over three months, among employees completing their probationary period. This survey needs to be undertaken in order to determine how company orientation and training processes can be improved. He has several closed questions prepared for the survey, but he does not know if the choices provided are adequate. He should:
A. conduct a pretest with open questions to find commonly chosen categories.
B. conduct a pretest to ensure that the terms used mean different things to different people.
C. conduct the survey as it is and leave an "others" category for each question.
D. ensure that his multiple-choice questions are not mutually exclusive and exhaustive.
E. conduct a pretest with closed questions to find categories that matter to respondents.
Q:
When preparing yourself to speak, which of the following elements generates trust and conviction when combined with competence?
A. Confidence
B. Glamor
C. Sincerity
D. Inflection
E. Dominance
Q:
Being extremely knowledgeable about the topic you're presenting, gathering necessary information, and making a presentation well designed and well written, with no grammatical errors, are techniques that project the personal trait of _____.
A. competence
B. mediocrity
C. friendliness
D. sincerity
E. compassion
Q:
Which of the following is true of closed questions in a survey?
A. They allow researchers to probe the complexities of a subject.
B. They are faster for subjects to answer and easier for researchers to score.
C. They do not lock the subject into any sort of response.
D. They have an extensive number of possible responses.
E. They are used to elicit long, detailed answers.
Q:
When preparing yourself to speak, talking in strong, clear tones is a technique that projects the appealing personal trait of _____.
A. competence
B. mediocrity
C. sincerity
D. confidence
E. friendliness
Q:
"Are you satisfied with your health care benefits? (Yes/No)" This is an example of a(n) _____.
A. open question
B. closed question
C. divergent question
D. rhetorical question
E. hypothetical question
Q:
Which of the following is true of adaptation, one of the basic elements of the techniques of good talking?
A. It refers to the pitch and resonance of the sounds a speaker makes and the sounds an audience hears.
B. It refers to a set of voice behaviors that gives each person a unique voice.
C. It varies in messages delivered in different cultures as well as different social situations, work situations, and classrooms.
D. It is difficult for a speaker to adapt himself or herself to the audience if he or she has a large vocabulary.
E. It is independent of the speaker's style and voice.
Q:
Maria and Tina are having a telephone conversation and both use the word "ascent" at different points of the conversation. While Maria uses the word to mean "progressing upward," Tina interprets it as "assent." This scenario is representative of _____.
A. sampling
B. branching
C. digressing
D. rebuttal
E. bypassing
Q:
In the context of the elements of professional talking, which of the following is true of word choice?
A. The speaker should assume that the audience has absolutely no understanding of the subject whatsoever.
B. The speaker should either talk down to or above the listener.
C. The speaker should keep in mind the need for the recipient to understand the words he or she chooses.
D. The vocabulary the speaker uses with his or her friends outside the workplace is also professionally appropriate for use in the workplace.
E. The larger a speaker's vocabulary, the more difficult it becomes for him or her to choose appropriate words for informal conversations.
Q:
Which of the following is a characteristic of good survey questions?
A. They are asked in an order that influences answers.
B. Their sentence structure and phrasing convey a neutral meaning.
C. They are structured to mean different things to different people.
D. They cover several things and many aspects of each.
E. They make certain assumptions about the respondent.
Q:
An individual's style of talking _____.
A. refers to the way that pitch, speed, and volume combine to give personality to the individual's oral expression
B. does not vary when delivering messages in different cultures and different social situations, work situations, and classrooms
C. is directly related to his or her vocabulary
D. refers to the pitch and resonance of the sounds that he or she makes while talking
E. refers to the pitch and resonance of the sounds the listeners hear during a conversation
Q:
An e-commerce company, Zeda, posts a survey on its website and invites the site's visitors to complete the survey. Which of the following statements is true of this approach of online surveying?
A. It generates a random sample.
B. The results are not available immediately for computing.
C. It involves more costs in comparison to telephone surveys.
D. The response rate for this approach is much lesser than telephone surveys.
E. The results do not tend to reflect the opinions of the entire population.
Q:
Voice quality refers to the _____.
A. set of voice behaviors that makes a person's voice unique
B. pitch and resonance of the sounds a speaker makes and the sounds an audience hears
C. way that pitch, speed, and volume combine to give personality to one's oral expression
D. way words are fitted to the listener's level of understanding
E. average number of words spoken by a person during an informal conversation
Q:
Which of the following is a limitation of telephone surveys?
A. They include people with unlisted numbers.
B. They cannot be closely supervised.
C. The results of the survey are not available immediately.
D. They underrepresent some groups based on economic conditions.
E. The answers to questions presented over telephone cannot be keyed-in simultaneously.
Q:
Which of the following is a basic element of the techniques of professional talking?
A. Paralanguage
B. Voice quality
C. Passive voice
D. Proofreading
E. Use of space
Q:
Which of the following is true of conversing informally?
A. Talking down to a listener is the best way to command attention when delivering a message.
B. Speaking in a monotone is more likely to hold a listener's interest for long.
C. All people with effective informal talking skills have the same style.
D. The larger a person's vocabulary, the more word choices he or she has.
E. Variation in the speaking speed tends to irritate and disrupt a listener's concentration.
Q:
A _____ typically provides a measure of variability that can be attached to survey-derived estimates.
A. convenience sample
B. judgment sample
C. confidence interval
D. sampling frame
E. citation index
Q:
In a _____ sample, each person in the population theoretically has an equal chance of being chosen.
A. convenience
B. biased
C. random
D. judgment
E. quota
Q:
Planning the content and physical aspects of a presentation is especially important for team (collaborative) presentations.
Q:
When using visuals to present information, you should look at the visuals only when the audience should look at them.
Q:
You are creating questions for a survey on the corrupt practices rampant in the political system. You initially hand out surveys to journalists, political science experts, anti-corruption activists, etc. This sample is an example of a(n) _____ sample.
A. convenience
B. random
C. purposive
D. opportunity
E. census
Q:
When discussing a visual, you should not refer to it with physical action and words.
Q:
Elisa, a student working for her school journal, is conducting a rough pretest of a survey to determine the maximum amount students are willing to pay for the journal. She distributes the survey questionnaire to the first 20 students who walk into the union room. The sample she is using is typically called a _____.
A. quota sample
B. random sample
C. stratified sample
D. convenience sample
E. census
Q:
A(n) _____ is a structured conversation with someone who will be able to give you useful information.
A. questionnaire
B. poll
C. referendum
D. interview
E. tally
Q:
When presenting information using visuals, you need not explain them since they have been added just for visual interest.
Q:
To use a computer database efficiently and to catch all key words, even if they appear in their related forms, you must use _____ for shortened terms and root words.
A. specialized encyclopedias
B. the database's wild card
C. the database's schema
D. citation indexes
E. the database's blueprint
Q:
An effective approach to delivering a speech is to remain aloof and distant from your audience in order to project the image of being authoritative.
Q:
Sanya is planning to use a computer database to conduct research before submitting her research proposal. She has identified the concepts which need extensive research, but she is not sure about which key terms to use. While using the computer database, she can identify key words that a computer can search for by checking the _____.
A. Chicago Manual of Style
B. ABI/Inform Thesaurus
C. MLA Handbook
D. Bluebook
E. AMA Manual
Q:
It is more effective for most people to read a speech than to present it extemporaneously.
Q:
In presentations of technical topics to technical audiences, you can skip the attention-gaining opening.
Q:
Agnese is conducting research to write the first draft of her research proposal on immigration and its effects. Which of the following enables her to use older references to find newer articles on the same topic?
A. Census reports
B. Abstracts
C. Specialized encyclopedias
D. Newspapers
E. Citation indexes
Q:
Eva needs to gather information through primary research, as she considers that to be the most reliable form of information. Which of the following should she do to gather information through primary research?
A. Collect library research reports
B. Use published statistics
C. Search in old editions of research reports
D. Conduct online searches
E. Conduct surveys
Q:
In an oral presentation, humor is a widely used technique to arouse the interest of the audience.
Q:
When leaving a voicemail message, it is a good idea to skip the message overview and leave only a phone number where the call can be returned.