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Q:
Which of the following elements of a report make an organizational problem and specific technical questions clear?
A. A bibliography statement with citation
B. A preface page that outlines contents
C. A table of contents page that provides a skeletal structure
D. A glossary section with a documentation of terms
E. A purpose statement that follows definition of a problem
Q:
"Mr. Greer is on another line. Please hold." This is not a courteous phone response.
Q:
Which of the following criteria does a good report problem in business or administration meet?
A. The problem is broad and covers a wide range of subjects.
B. The problem is intricate, but not challenging.
C. The audience for the report is able to implement the recommended action.
D. The facts are insufficient to show that the recommendation will solve the problem.
E. The data, evidence, and facts, while you can't understand them, are easily available to you.
Q:
Good business etiquette dictates that if the person being called is on another line, then the caller should be promptly disconnected.
Q:
Which of the following is true of the report production process?
A. Start by thinking about the report production process in parts and not as a whole.
B. Don't analyze your data as you collect it.
C. Plan only toward the end as up-front planning leads to lesser efficiency.
D. Spend less time on revising drafts.
E. Begin writing your first draft early in order to identify potential areas for research.
Q:
_____ reports document the causes of a failure or possible products that are not economically or technically feasible under current conditions.
A. Trip
B. Closure
C. Accident
D. Interim
E. Credit
Q:
One of the disadvantages of recording the minutes of a meeting is that it does not make a note of the absentees.
Q:
Felipe, a manager of a language translation firm, must explain and substantiate the need for the purchase of the latest AI machine translation software. In order to do so, he needs to write a(n) _____ report.
A. audit
B. feasibility
C. payback
D. problem-solving
E. justification
Q:
Meetings of such groups as formal committees, boards of directors, and professional organizations usually follow generally accepted rules of conduct called parliamentary procedure.
Q:
Kevin, a financial analyst at an audit firm, prepares a report that evaluates an action proposed by the management committee of his company. He illustrates through evidence whether or not the proposed action will work. In this case, Kevin is preparing a(n) _____ report.
A. problem-solving
B. sales
C. feasibility
D. audit
E. annual
Q:
According to the ten commandments of listening, by frequently asking questions, you interfere with the talker's ability to develop his or her message.
Q:
A(n) _____ report provides information, but does not include an analysis or a recommendation.
A. feasibility
B. audit
C. payback
D. annual
E. sales
Q:
After listening to formal oral communication, such as a speech, we quickly forget most of the message.
Q:
Which of the following is an example of a formal report?
A. An internal minutes of the meeting report printed on a company's memo template
B. A computer printout of a company's sales figures for a specific period
C. A memo describing an event that will be retained on file
D. A long document with a title page, a transmittal, and a table of contents
E. A hard copy of a company's production figures
Q:
When presenting an oral report, one must avoid making eye contact with the audience because it is considered rude.
Q:
Paraphrasing refers to the failure to cite and document sources.
Q:
Smiles, grimaces, and frowns should be avoided when making oral presentations.
Q:
Citation and documentation are used instead of quotation marks.
Q:
Adaptation refers to word selection that focuses on a speaker's needs and interests.
Q:
Stefan makes notes and provides a list of references to provide bibliographic information to readers. This process is called documentation.
Q:
When giving a presentation, it is important to either talk down to or above your listeners regardless of their knowledge of the subject matter.
Q:
Most people take talking for granted and often overlook the need to improve their talking ability.
Q:
Hypothetical questions which ask people to imagine what they would do generally yield more reliable answers than questions about critical incidents or key past events.
Q:
Define a transmittal message. What are the forms it takes?
Q:
The easiest way to ask many questions to a group of people is to conduct an interview.
Q:
Secondary research includes library research and online searches.
Q:
What is the most common arrangement of the prefatory pages?
Q:
Which of the following is true about meeting minutes?
A. Minutes include only subjective data.
B. Minutes are primarily verbatim transcripts.
C. Minutes include only descriptive data.
D. Minutes vary in format across organizations.
E. Minutes do not have any legal significance.
Q:
You should write the purpose statement only after researching the specific alternatives the report will discuss.
Q:
_____ provide a written record of a group's activities and decisions, a history that includes announcements, reports, significant discussions, and decisions.
A. Feasibility studies
B. Prefatory pages
C. Checklists
D. Minutes
E. Agendas
Q:
The purpose statement appears in your proposal, but not in your final report.
Q:
The data, evidence, and facts required to produce a report must be both available and understandable to the person preparing the report.
Q:
Problem-solving reports are not considered to be true persuasive messages because _____.
A. they may be written by employees or by consulting companies for clients
B. they may offer detailed analysis but stop short of making a recommendation
C. they help solve company problems, but not completely
D. they usually have interested readers who are receptive to the facts
E. they usually propose an action or make a recommendation
Q:
For a feasibility report _____.
A. a writer should consider developing a template macro or merge document
B. a writer does not have a choice regarding the tone to use when presenting the information
C. a writer studies several courses of action and then proposes the most desirable one
D. a writer should follow a standardized form
E. a writer should focus on the progress toward a particular goal
Q:
When writing a report, you should start writing your first draft only after all of the research is completed.
Q:
In which of the following situations is it prudent to conduct a feasibility study?
A. When asked to appraise the performance of a non-performing employee
B. When asked to create an inventory report for the previous quarter
C. When asked to present the sales reports of previous years
D. When asked to determine the cause of failure of a newly launched product
E. When asked to determine if the company should replace its five-day, 40-hour work week with a different schedule
Q:
Reports that simply share what the author learned at a conference, or during a visit to a customer or supplier are called progress reports.
Q:
Which of the following reports is the best example of an unsolicited problem-solving report?
A. A report recommending a change in policy or procedure
B. A report appraising the performance of a subordinate
C. A report describing the details of an assigned project
D. A report explaining the causes for the failure of a product
E. A report analyzing the core strengths of competitors
Q:
Accident reports can list the nature and causes of accidents, analyze the data and recommend ways to make conditions safer.
Q:
A company has to document the need to purchase an additional 20 computers for its customer service department based on: growth, demand, and sales data. The document created is an example of a justification report.
Q:
Which of the following is true of problem-solving reports?
A. They are written regularly about routine operations.
B. Internal problem-solving reports are usually assigned to employees.
C. They always end with a recommended solution.
D. They focus on employees' progress toward particular goals.
E. Standardized forms and template merge documents are used to present problem-solving reports.
Q:
Feasibility reports provide information, but not analysis to support a recommendation.
Q:
Samuel works as a supervisor at a tire-manufacturing plant. Last week, one of Samuel's employees sustained severe injuries after handling a faulty machine. The accident slowed down production due to the workers' protests that ensued. The management at the tire company wants Samuel to submit a report regarding the incident. In this scenario, Samuel should create a(n) _____.
A. 5-15 report
B. routine operational report
C. progress report
D. feasibility study
E. incident report
Q:
Payback reports provide calculations to show the point at which a new capital investment will pay for itself.
Q:
Which of the following is true of progress reports?
A. They typically discuss resolved problems.
B. They do not use the you-viewpoint.
C. They are strictly formal and use third-person narration.
D. They are always intended for internal audiences.
E. They follow no set form.
Q:
Companies' annual reports and audit reports are types of analytical reports that present and interpret data for readers, but do not make recommendations.
Q:
A progress report is a _____.
A. standardized form that requires standard information to be filled in
B. routine operational report except that it tends to be submitted on an as-needed basis
C. report format that is intended to be read in 5 minutes and written in 15 minutes
D. report that offers a detailed analysis of a problem and makes recommendations
E. report that provides a written account of a meeting
Q:
Reports that simply summarize an applicant's income and other credit obligations are known as annual reports.
Q:
Which of the following is true about the use of 5-15 reports in organizations?
A. These reports work best for employees with nonroutinized jobs.
B. These reports are typically submitted on a yearly basis.
C. These reports are used by most companies.
D. These reports are primarily used for communication outside an organization.
E. These reports are usually submitted on an as-needed basis and focus on progress toward specific goals.
Q:
Analytical reports always recommend actions or solutions for the reader.
Q:
When using standardized forms for periodic reports, a template merge document _____.
A. fills in all the standard parts for you, pausing to let you fill in the variable information
B. prompts you for the variables first, incorporating them into the primary document later
C. fills in all the variable information as well as the standard parts of the document
D. depends on your input to fill in the variables as well as the standard parts of the document
E. will save your reader time
Q:
Informal reports may be letters, memos, or computer printouts of numerical information.
Q:
Dario Alcalca's work involves creating and submitting sales reports every week. The sales reports have a standardized form and format. Dario should use a(n) _____ to increase the efficiency of his task.
A. structured coherence plan
B. informal structure
C. template macro or merge document
D. title fly and table of contents
E. theme
Q:
Formal reports typically contain elements such as a title page, a transmittal, a table of contents, and a list of illustrations.
Q:
Which of the following is true of routine operational reports?
A. Routine operational reports constitute the majority of the reports written within companies.
B. Routine operational reports are generally longer than problem-solving reports.
C. Routine operational reports are more difficult to prepare than nonroutine reports.
D. Routine operational reports are not influenced by organizational culture.
E. Routine operational reports cannot be created using standardized forms or template macros.
Q:
List and describe the tasks included in developing a long-term strategy for your career.
Q:
Which of the following is true about email reports?
A. Email reports directed to readers high in the administration of an organization should be informal.
B. As email reports are primarily used to communicate with people outside an organization, they are usually formal.
C. Unlike the longer forms, email reports do not use headings or graphics.
D. Longer email reports are mailed as attachments, with the email message acting as a transmittal message.
E. Email reports are primarily used to address day-to-day, routine matters rather than specific problems.
Q:
Diane was excited about the prospects of working with the multinational company, Freedom Inc. After attending all the interviews and receiving good nonverbal feedback from the interviewers, she was not selected for the job. How should Diane deal with this rejection?
Q:
Which of the following statements is true about letter reports?
A. Letter reports should avoid headings.
B. Indirect-order letter reports open with the main point or recommendation.
C. Indirect-order letter reports tend not to use a subject line.
D. Direct-order letter reports generally avoid using personal pronouns.
E. Direct-order letter reports are generally longer than indirect-order letter reports.
Q:
What are some key points you should follow as a candidate in a group interview?
Q:
Identify the correct statement about letter reports.
A. Letter reports written in the indirect order begin with the main finding or recommendation.
B. Letter reports written in the indirect order should always contain a subject line.
C. Letter reports generally do not open with any background information.
D. Letter reports generally use personal pronouns such as "I," "we," and "you."
E. Letter reports are primarily used to present information to people within an organization.
Q:
Joshua recently attended an interview where he was asked to sit in an uncomfortable chair while answering questions. During the interview, he was asked rapid fire questions by the interviewer, which probed every weak spot in his record. What kind of an interview did Joshua most likely attend? What are some guidelines that need to be followed in such interviews?
Q:
Which of the following is true about letter reports?
A. Letter reports are always written in the indirect order.
B. Letter reports are rarely written personally using "I," "you," and "we" references.
C. Letter reports are usually not more than three to four pages in length.
D. Letter reports are used primarily to present information to people inside an organization.
E. Letter reports are usually written in the third-person narrative style.
Q:
Gina is attending an interview where she is asked questions about her past job, such as, "Tell me what you did when you had to make quick decisions at your previous job." What kind of an interview is Gina attending? Explain some guidelines that she needs to follow to be successful at this interview.
Q:
_____ are used primarily to present information to persons outside the organization.
A. Informal reports
B. Direct order reports
C. Email reports
D. Letter reports
E. Memo reports
Q:
Which of the following is true of short reports?
A. Shorter reports addressed to internal audiences are less likely to use the direct order.
B. Shorter reports are constructed using mechanics that are very different from the mechanics used to construct the more formal, longer types.
C. Unlike longer reports, shorter reports have a great need for introductory information.
D. Unlike longer reports, a shorter report does not include graphics, an appendix, and a bibliography.
E. Shorter reports, like longer reports, use headings, though usually only one or two levels because of their brevity.
Q:
List any three questions an interviewee must not ask an interviewer during a job interview.
Q:
Which of the following is true about short reports?
A. Short reports are highly formal business reports located at the top of the hierarchical structure of reports.
B. The popularity of short reports may be explained by the middle-ground impression of formality that it conveys.
C. In very short reports, an incidental reference to the problem or authorization of the investigation does not provide sufficient introduction.
D. Readers of short reports will need many reminders of what they just read or previews of what they are about to read.
E. External short reports should not state the main findings in the transmittal message.
Q:
Describe the closing section of an interview.
Q:
Kayla is a marketing analyst at Easter Trail, a chain of amusement parks. Following a drastic reduction in business during the holiday season this year, the management commissions Kayla to create a report. Kayla's research reveals that Easter Trail's rides need to be improved and revamped to keep the parks competitive. However, Easter Trail's fragile financial condition does not put it in a position to invest money in revamping its rides. In this scenario, Kayla should _____.
A. state the main conclusion in the opening paragraph
B. use the introduction to warn the reader that bad news is coming
C. present the information in her report using the direct format
D. open the report with a coherent statement of the problem and purpose
E. avoid stating the main recommendation at the end of the report
Q:
What important points should you note during or immediately after an interview?
Q:
Carol Elling, a newly recruited sales analyst at Luiz Martines, Wyoming, has been given the responsibility of creating a weekly sales report. Like the previous analyst, Carol has to send the finished report to the sales manager at Luiz. In this scenario, Carol should _____.
A. create multiple sections in her report and bridge each section with transitional summaries
B. place an elaborate introduction at the beginning of her report
C. write her report in the indirect order
D. draft her report using a structured coherence plan
E. use the direct order to present the information in her report
Q:
What important professional materials should you carry to an interview?
Q:
What are the three questions on which an interview strategy should be based?
Q:
Instead of using a structured coherence plan to guide readers through a short report, the writer can _____.
A. give a preview of the report in an executive summary or transmittal message
B. give a preview of the report, informally, in an email or orally
C. depend on an impersonal style of writing that utilizes such personal pronouns as "I," "we," and "you"
D. give the reader a detailed reminder of what he or she just read
E. use a report introduction, clear headings, and brief transitional devices
Q:
Which of the following should you do once you begin your first full-time job?
A. Avoid asking questions, because you are expected to know everything now that you are employed.
B. Contain your enthusiasm for the job, so that you do not seem overeager.
C. Fit into the corporate culture by being observant about people and interactions.
D. Help out with work only when you are asked instead of doing it voluntarily.
E. Please superiors by taking up a task even if you are unable to do it.
Q:
Why don't short reports require a structured coherence plan?
A. The readers of short reports do not need reminders or previews of information in the report.
B. The short report format does not support the use of individual sections or transitional phrases.
C. Short reports are mostly used to solve complex business problems.
D. The relationship between the writer and the reader is highly impersonal in a business setting.
E. Short reports do not include introductions, clear headings, and brief transitional devices.
Q:
Harrison has been given his offer letter and is surprised to find that the terms state that he will begin to receive incentives only after completing 90 days with the company. This is different from what the interviewer promised himthat he would begin to receive incentives after completing 45 days. Which of the following should Harrison do in this scenario?
A. He should decline the offer and look for other jobs.
B. He should speak to a superior about the company making false promises.
C. He should sign the letter and wait to complete six months before asking about it.
D. He should accept the offer and bring it up later since it has already been promised to him.
E. He should call and clarify with the interviewer.
Q:
Identify the statement that is most applicable to a structured coherence plan.
A. It enables the reader to understand each section's importance relative to the report's overall goal.
B. It allows the writer to present the report in a personal, informal manner of communication.
C. It reduces the length of the report.
D. It enables the writer to present information directly without the use of summaries or introductions.
E. It avoids the use of such transitional devices as "second," "next," and references to previous points.
Q:
Gordo receives a job offer from Zimble Inc., a telecommunications company that is not his first choice. He is still awaiting a response from Thornton Inc., a company that is his first choice and with whom he has had his final interview. How should Gordo respond to Zimble Inc.?
A. Gordo should accept the offer from Zimble Inc. and let Thornton Inc. know.
B. Gordo should decline the offer from Zimble Inc. and then check the status of his application at Thornton Inc.
C. Gordo should thank Zimble Inc. for the offer and ask for time to respond to the offer.
D. Gordo should decline the offer from Zimble Inc. and wait to hear from the other company.
E. Gordo should thank Zimble Inc. and tell them that he cannot accept their offer until Thornton Inc. gets back to him.