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Business Communication
Q:
Which of the following is true about visuals in a document?
A. The size of a visual is independent of its contents and importance.
B. Visuals that occupy less than a full page should not be given borders.
C. Some visuals can stand alone, but others will supplement the writing or speaking.
D. Visuals depicting detailed information should be presented using quarter of the page.
E. The size of a visual should be arbitrary and based on convenience.
Q:
When writing to an international audience, which of the following is an example of good writing in business communication?
A. We shall kick-off the meeting.
B. We can already see the writing on the wall.
C. We are in pole position to win the contract.
D. Can you give me a ballpark figure on the total sales costs?
E. We should sit down and begin the meeting.
Q:
Which of the following opening lines conveys that the document is a persuasive document from the United States?
A. We sincerely apologize on behalf of the organization.
B. Could you please provide further details about your products?
C. We would like to extend our warm wishes and regards to each one of you and welcome you heartily.
D. We sincerely hope to continue in the same vein and establish a harmonious relationship.
E. We are keen on building a future relationship and hope this one goes well.
Q:
In selecting visuals, you should _____.
A. plan the visuals for your document keeping your reader in mind
B. place all visuals in the appendix of your document to improve readability
C. avoid using visuals to cover information that is too detailed
D. use visuals to convey the main points in your message instead of words
E. plan the visuals for your document before you organize your findings
Q:
Which of the following should typically be covered through visual presentation?
A. Inaccurate data collected online
B. Information that is not related to the text
C. Simple information that can be easily inferred through words
D. Information that is too detailed to be covered in words
E. Irrelevant facts that do not need to be emphasized
Q:
Which of the following guidelines should be adopted while writing to international audiences?
A. Use contractions to summarize the information efficiently in a document.
B. Use first names in all instances instead of titles or salutations.
C. Write in the reader's language to show respect even if one is not fluent in it.
D. Modify the response time based on the nature and culture of the audience.
E. Avoid spelling out the month while writing a date by writing it in numbers.
Q:
Which of the following is generally true of written persuasive styles in Arab countries?
A. They tend to use very short sentences.
B. Their persuasion style is typically characterized by emphasis on an immediate gain.
C. Their writing style is generally characterized by many signatures.
D. They tend to offer thanks as opening lines.
E. Their closing lines are usually for seeking specific requests.
Q:
Which of the following guidelines should be followed when selecting visuals for a document?
A. You should look for complex information that visual presentation can make clear.
B. You should place all the visuals in an appendix to improve readability.
C. You should avoid using visuals to cover information that is too detailed.
D. You should plan the visuals for your document before you organize your findings.
E. You should use visuals to convey the main points in your message instead of words.
Q:
An Arabian business firm receives an e-mail from its Japanese clients. As this is a part of writing to international audiences, which of the following should the firm expect in the e-mail sent by its clients?
A. They use elaborate expressions.
B. They are more direct in their writing.
C. They use too many signatures.
D. They remain modest in their writing and minimize their own standing.
E. They stress on the importance of immediate action rather than waiting.
Q:
Visuals that do not fit a specific part of the document should be placed in an appendix.
Q:
The opening line of a persuasive document begins with an apology and closes with a note that appreciates the art of maintaining harmony. This document is most likely to be from a country like _____.
A. Germany
B. the U.S.A.
C. the United Arab Emirates
D. Japan
E. Oman
Q:
Placing all the visuals in a report in the appendix, at the end of the document, makes the reader's task more convenient.
Q:
During a business meeting, the chairperson said he highly appreciated the speaker's talk. However, the speaker took offence at this gesture. Given this scenario, we can conclude that the speaker was most likely a(n) _____.
A. American
B. Chinese
C. Japanese
D. Indonesian
E. Indian
Q:
Scale distortion occurs when intervals in data points on the X or Y axis are not consistent.
Q:
Which of the following is a cultural contrast in oral communication between the United States and Japan?
A. People in the United States tend to wait for an invitation to speak, while the Japanese tend to take the initiative to open a conversation.
B. People in the United States tend to directly state disagreements, while the Japanese tend to communicate it through silence.
C. People in the United States do not interrupt often, while the Japanese tend to interrupt a lot.
D. Japanese focus on the mouth, so smiles are important, while Americans often focus on the eyes.
E. People in the United States tend to speak softly, while the Japanese are typically loud and lively.
Q:
Three-dimensional visuals facilitate the analysis of large data sets with more than two variables.
Q:
Which of the following is a difference between the cultures of the United States and Spain?
A. Interruptions are common in American conversations.
B. Spaniards usually speak English much faster and more fluently than Americans.
C. Disagreements are stated calmly and directly in the U.S., whereas they are often accompanied by emotional outbursts in Spain.
D. Praises are a key motivational factor in the U.S., but they may be offensive in Spain.
E. Brown-colored trucks are considered as symbols of good luck in Spain.
Q:
Scatter diagrams can be used to understand the degree of the relationship in terms of strength and weakness by examining the positions of the points.
Q:
The opening line of a persuasive document begins and ends with personal greetings. The body talks about personal connections and focuses on future opportunities. This document is most likely to be from a country like _____.
A. Indonesia
B. the United Arab Emirates
C. Japan
D. the U.S.
E. Germany
Q:
Unlike column charts, a line chart cannot be used to compare two or more series on the same grid.
Q:
Which of the following is generally true of the prevailing culture of oral communication in Asian countries like Japan?
A. Disagreements are generally communicated through emotional outbursts.
B. Interruptions tend to be very common.
C. Appreciation is generally considered as a motivational factor.
D. Long periods of silence are typically very common.
E. Communication is generally direct and informal.
Q:
In constructing a pictograph, you must make all the picture units equal in size.
Q:
Regarding cultural preferences, the _____ culture generally has a reputation for appreciating technical data and scientific detail.
A. Arabian
B. American
C. German
D. Chinese
E. Japanese
Q:
In the _____ culture, negative information is generally conveyed through intermediaries.
A. Japanese
B. American
C. Arabian
D. German
E. Brazilian
Q:
The bars in a stacked column chart that is used to compare the percentages of subdivisions are unequal in length.
Q:
If you need to compare subdivisions of columns, you can use bilateral column charts.
Q:
Which of the following is true of approaches to negative information?
A. In Brazil, unpleasantness is usually suppressed.
B. In Japan, bad news is often delivered in front of a group.
C. In Saudi Arabia, saving face is hardly important.
D. In Saudi Arabia, negative information is never delivered through intermediaries.
E. In India, a negative response is most likely to be conveyed directly.
Q:
Which of the following cultures sees exaggeration as a way to express positive thinking?
A. Spanish
B. German
C. British
D. American
E. French
Q:
A clustered bar chart can be used to effectively compare the quantities of five or more different values.
Q:
The widths of the bars or columns in a simple bar or column chart may be varied to show differences in quantities.
Q:
Which of the following is true of oral communication?
A. The word "yes" should always be used in meetings because it avoids confusion.
B. Compliments are interpreted universally across all cultures.
C. Exaggerations should be best avoided because no culture accepts them positively.
D. Learning the native language helps people get a glimpse into the culture of a country.
E. All people within a single culture communicate in similar ways.
Q:
The use of formal tables is the only way to present tabular information in a business report.
Q:
Which of the following is true of the people of the United States when they make business introductions?
A. They use informal language and typically include first names.
B. The purpose of introduction is primarily to establish personal rapport.
C. The image of an individual communicating is generally part of a rich culture.
D. They generally stress the values of emotional support and hospitality.
E. They generally stress the importance of building harmony.
Q:
Column totals are generally placed at the top of the column, but they may be placed at the bottom when the writer wants to emphasize them.
Q:
Which of the following is true of oral communication in Japan?
A. Subtlety is least important and directness is preferred.
B. What is not said is just as important as what is said.
C. Silence is uncommon and treated as rude.
D. Most information is transmitted verbally.
E. Nonverbal communication is avoided so as to prevent misunderstanding.
Q:
Footnote references to numbers in a table should be keyed with asterisks (*) instead of numbers.
Q:
Effective oral communication directed at an international audience primarily requires _____.
A. monochronic practices
B. cultural understanding
C. impeccable grammar skills
D. polychronic practices
E. negotiating strategies
Q:
A source acknowledgment is the top-most component of a visual.
Q:
Which of the following is true of colors as a nonverbal symbol of communication?
A. Korean Buddhists use red to announce birth.
B. Black is the color of death in Japan.
C. Brown is traditionally the color of happiness in Spain.
D. White is the color of funerals in western cultures.
E. Chinese tradition associates red with good fortune.
Q:
It is necessary to include all of the "journalist's five Ws" while constructing the title of a visual.
Q:
Color, dress, and age may be considered as symbols of _____ communication.
A. written
B. spoken
C. oral
D. nonverbal
E. textual
Q:
Pull quotes, clip art, and other decorative visuals in a document need to be numbered.
Q:
Which of the following best represents a polychronic culture?
A. Employees follow strict work schedules according to clock time.
B. Employees give importance to establishing bonds between colleagues.
C. Employees undertake one task at a time and avoid multitasking.
D. Employees maintain a rigid structure of undertaking activities.
E. Employees divide time into small segments and assign tasks accordingly.
Q:
Ursula works in Switzerland, where most companies have a culture that focuses on undertaking all tasks according to clock time and their work schedule. They also undertake one task at a time instead of multitasking. According to Edward Hall, which of the following cultures does Switzerland have?
A. Monochronic
B. Collectivist
C. Polychronic
D. Ethnocentric
E. Xenocentric
Q:
All the visuals in a document should be of the same size.
Q:
When information is presented using a visual, it doesn't have to be supplemented with writing or speaking.
Q:
Which of the following is true of a monochronic culture?
A. It is extremely high-context regarding communication.
B. It focuses a lot on social relationships.
C. It is characterized by people who lay emphasis on multitasking.
D. It is characterized by people who tend to want their time unstructured.
E. It is characterized by people who focus on clock time and scheduling.
Q:
Visuals are constructed to help the intended reader understand the information more quickly, easily, and completely.
Q:
Jovina works as a marketing manager and needs to attend a meeting with Kiara, a colleague from the communications team. A day prior to the meeting, they decide that they should meet at 9 a.m. However, Kiara arrives at 9:45 a.m. and does not feel the need to apologize to Jovina. She feels that being 45 minutes late is the same as being 10 minutes late. Which of the following best describes Kiara's attitude toward time?
A. Kiara measures time by the season.
B. Kiara measures time by the sun.
C. Kiara calculates time frames based on her internal body clock.
D. Kiara measures time in five-minute blocks.
E. Kiara calculates time in one hour blocks.
Q:
Explain the inverted pyramid structure of organizing Web pages and list some common design elements that can be applied in Web pages.
Q:
Agnese lives in the United States. Before scheduling a meeting with her colleague in India, she emphasizes that she has a particular view and attitude toward time. Considering the culture in the United States, which of the following is most likely to reflect Agnese's attitude toward time?
A. She calculates time by what she calls an internal body clock.
B. She measures time based on the season.
C. She measures time based on her personal feeling that the time is right.
D. She measures time by the calendar and the clock.
E. She calculates time looking at the size and position of the moon.
Q:
Compare and contrast print text and online text.
Q:
Which of the following is true of personal space?
A. Personal space refers to the distance people want between themselves and other people in ordinary interchanges.
B. Personal space refers to the difference between one's thoughts and actions.
C. Personal space refers to the distance between people in intimate interchanges.
D. People within a culture always want the same amount of personal space.
E. Personal space refers to formulating ideas in one's mind before implementing them.
Q:
Which of the following is a typical example of nonverbal communication?
A. Composing an e-mail to a customer about delivery details for a product
B. Preparing a presentation for approval on a project
C. Marketing a product by blogging about its features and benefits
D. Negotiating with a client about quotations for a product through cold calls
E. Making eye contact with a speaker to convey that one is listening
Q:
Explain how personal usage of social media differs from business usage.
Q:
Which of the following is NOT a part of nonverbal communication?
A. Personal space
B. Gesture
C. Body language
D. Touch
E. Documentation
Q:
Discuss the effects of text messaging and instant messaging on business communication.
Q:
Which of the following is true of body language?
A. It impacts cross-cultural communication.
B. It is universal across all cultures.
C. It has very mild consequences.
D. It is exactly the same as sign language.
E. It is a fully conscious and intentional act of communication.
Q:
Explain the three general classifications of email formality with examples.
Q:
Which of the following is considered a typical social error in China?
A. Shaking hands
B. Making eye contact
C. Omitting official titles
D. Using humor in business affairs
E. Referring to a caste system
Q:
Explain the advantages and disadvantages of emails.
Q:
Naomi, the CEO of a clothing line, plans to launch a new line of out-of-the-box clothing in Wellmount. She has done considerable research about the country and knows that the public there is very open to new ideas and concepts and greets changes positively. According to Geert Hofstede's cultural dimensions, which of the following characteristics does Wellmount have?
A. Masculine culture
B. Collectivist culture
C. High power distance index
D. Low uncertainty avoidance index
E. Individualist culture
Q:
Describe the purpose and form of memorandums or memos.
Q:
According to Geert Hofstede, which of the following is true of a culture with a low power-distance index?
A. It is characterized by a centralized hierarchy.
B. It is highly centralized according to power.
C. It is characterized by equality at all social levels.
D. It is extremely formal and rigid in nature.
E. It is characterized by bureaucracy and authority.
Q:
Discuss how business letters have evolved over the years.
Q:
Lola a marketing professional, is joining a new organization in Estercliff. She has gathered from her friends in the city that there is a high level of equality at all social levels and work cultures are characterized by interdependence, shared initiatives, and managers being easily approachable. According to Geert Hofstede's cultural dimensions, which of the following do these characteristics indicate?
A. An economy-driven culture
B. A high uncertainty avoidance index
C. A low power-distance index
D. An individualist culture
E. A feminist culture
Q:
List and explain the different stages in the revising process of a message.
Q:
A country that has fewer rules and a greater tolerance for a variety of ideas and beliefs typically has a _____.
A. lower uncertainty avoidance index
B. higher power-distance index
C. higher uncertainty avoidance index
D. collectivistic culture
E. highly masculine culture
Q:
List and briefly explain the different steps involved in the planning process of a message.
Q:
Lindsay works for a media house in London. She will soon be relocated to a new branch of the company in Saudi Arabia. Her colleagues tell her that her new workplace has a high-context culture, unlike her current workplace. Which of the following behaviors should Lindsay develop in a high-context culture?
A. Lindsay should be indirect when communicating with her colleagues and superiors.
B. Lindsay should ensure that all communication is made through e-mails and written documents.
C. Lindsay should avoid social interactions and building relationships.
D. Lindsay should understand that oral conversations are unimportant and need not be taken seriously.
E. Lindsay should give importance to details, because they are very important in such cultures.
Q:
Which of the following must be avoided when creating an online document or a Web page?
A. Using a dark text on a light background
B. Incorporating text files with audio files
C. Using long sentences instead of short ones
D. Incorporating screen visuals with the text
E. Adapting design elements according to the audience
Q:
Which of the following statements is true regarding print text and online text?
A. Online text uses fragments and abbreviations more frequently than print text.
B. Online text forces readers to read end to end, unlike in print where pages can be skipped.
C. Online text incorporates less information compared to print text in the same space.
D. Print text tends to be nonlinear while online text tends to be linear.
E. Print text can produce comprehensive data more concisely than online documents.
Q:
Which of the following is a typical communication strategy in low-context cultures?
A. Allowing a lot of room for ambiguity and indirectness
B. Relying very little on words and verbal communications
C. Placing very little importance to building relationships
D. Attaching very little importance to the written words
E. Giving very little attention to detail
Q:
Maria lives in a country where most of the information is inferred from social relationships and little is explicitly conveyed. A large portion of the power structure is dominated by women, and the culture emphasizes group goals over individual goals. According to anthropologist Edward Hall, which of the following types of cultures does this country reflect?
A. Monochronic culture
B. High-context culture
C. Masculine culture
D. Individualist culture
E. Power-driven culture
Q:
The style of organizing Web pages such that the most important point is presented first, followed by supporting information, and then by the historical or background information is known as the _____ pyramid style.
A. vertical
B. resting
C. horizontal
D. oblique
E. inverted
Q:
Nora is traveling to Brightlake for a business meeting where she has to give a presentation. She understands that it is crucial for her to know a little about the country's culture before she leaves for the meeting. On speaking with a colleague from the office in Brightlake, she gathers that the company has a low-context culture. Which of the following behaviors should Nora develop in a low-context culture?
A. Nora should ensure that she projects most of the information, and she conveys points clearly to all participants.
B. Nora should avoid giving importance to the context of a message at the presentation.
C. Nora should put forward her points very politely instead of being confrontational with the members.
D. Nora should give a lot of importance to building relationships with the members present at the meeting.
E. Nora should be careful about what she says orally because oral statements are considered binding.
Q:
Which of the following factors is common to all forms of written communication?
A. The format in which the information is displayed
B. The length of sentences used in conveying the messages
C. The need to ensure brevity and use of short sentences
D. The need to adapt messages according to the audience
E. The medium through which the messages are sent
Q:
Which of the following is required to understand cultural diversity?
A. To ignore the practices in other cultures, because it makes one biased toward them
B. To avoid asking questions about behavior patterns, because it may make one seem overly curious
C. To realize that people from another culture may do things differently, but that does not make them inferior
D. To understand that people within a culture are predictable and have identical patterns of behavior
E. To stereotype groups of people in order to understand them and their characteristics better
Q:
Which of the following is true about social media?
A. Companies are not allowed to reject candidates based on social media information.
B. Social media sites do not restrict messages to a fixed number of characters.
C. Messages on social networking sites are private and cannot be accessed by the public.
D. Messages on a company's social networking site need to be brief and concise.
E. When using social media, one must present the main objectives of the message at the end.
Q:
Which of the following is true of stereotyping?
A. It suggests that differences between the people of a single culture make them inferior.
B. It is very useful in understanding a culture.
C. It provides valuable insights and information about a culture.
D. It has very few consequences and doesn't affect communications.
E. It makes well-intentioned efforts at communication seem offensive.