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Business Communication
Q:
_____ refers to checking if a document is free from typographical errors.
A. Revising
B. Brainstorming
C. Freewriting
D. Proofreading
E. Clustering
Q:
Interpreting a message is more than just extracting information from a message.
Q:
Which of the following sentences uses a transition word?
A. Sally will drive to Wellington Street tomorrow morning.
B. Sally will go to the mall before picking up Ben from the airport.
C. Sally needs to go to the mall to buy a birthday gift for Ben.
D. Sally needs to prepare casseroles for lunch tomorrow.
E. Sally will go to the mall early to avoid the weekend rush.
Q:
Solving a communication problem is typically a linear process.
Q:
A written paragraph is said to have unity when:
A. the topic sentence is placed at the end of the paragraph.
B. there are many typographical errors in the document.
C. the paragraph uses plenty of transitional words.
D. it discusses only one idea or topic.
E. it demonstrates a conversational style.
Q:
Sensing a need for communication typically occurs at the recipient's end in the business communication process.
Q:
Which of the following examples is parallel in structure?
A. To ensure that your document is clean, revise it, edit it, and proofread it.
B. There are no typographical errors or wrong grammar in the essay.
C. Moira is convinced that her professor is trying to intimidate her and ruining her love for the subject.
D. Employees at Flova Inc. receive the benefits of overtime, flextime, and taking personal days.
E. Josie interviews junior actors, senior actors, and without-experience actors.
Q:
Internal audiences as well as external ones can occupy different professional roles and therefore favor different kinds of content and language.
Q:
Which of the following sentences about global warming does NOT use parallel structure?
A. Global warming can be tackled by enhancing carbon sinks and usage of cleaner technologies.
B. Policies consist of targets for reduced emissions and increased use of renewable energy.
C. Global warming will lead to rising sea levels and melting of glaciers in the Himalayas.
D. Findings on the issue were gathered by interviewing farmers and researching reports.
E. Causes of global warming can be attributed to the growing population and increasing levels of consumption.
Q:
Imagination and creativity are for the creative disciplines. Business communication problems should be solved using standard procedures.
Q:
Which of the following is an example of a compound sentence?
A. Phil was awarded employee of the month.
B. Jackie is shifting to the new office.
C. When the summer holidays are over, the house will be empty.
D. Because he has a good credit record with us, we will approve his loan.
E. Frankie was in line for a promotion, but he did not get it.
Q:
Which of the following best illustrates a simple sentence?
A. The new Bradshaw store on Hutchins Road sells recycled products.
B. The new Bradshaw store sells clothes, but it is yet to introduce footwear.
C. The new Bradshaw store sells a range of items though the old store does not.
D. The new Bradshaw is popular even though the customer service is not great.
E. I will visit the Bradshaw store today only if my class ends early.
Q:
The official culture and the actual culture in a company are exactly the same.
Q:
The kind of communicating a business does is independent of the nature of the business.
Q:
Which of the following is a good way to condense sentences while reviewing them?
A. By eliminating words that add no meaning to the sentences
B. By not combining sentences
C. By putting the core of your meaning into the subordinate clause
D. By keeping the sentence length and sentence structure consistent
E. By keeping the subject and verb of the sentences far apart
Q:
The informal network inside an organization is often referred to as the grapevine.
Q:
Which of the following sentences is in active voice?
A. The board of directors will make their decision by the end of the week.
B. The verdict from the jury was in favor of the defendant.
C. The request from the team was approved by the project manager.
D. The second method was recommended by the supervisor.
E. The program was implemented by the training department.
Q:
The formal network refers to the main lines of operational communication in a business.
Q:
In which of the following situations should passive voice be used?
A. If the verb describes something that the grammatical subject is doing
B. When the object receiving the action requires emphasis
C. When the material has a lot of big words
D. When emphasis needs to be laid on the agent receiving the action
E. When a person needs to be made accountable for an action
Q:
Personal communication interferes with good business relationships and should be prohibited in the workplace.
Q:
Which of the following sentences is in passive voice?
A. The director of marketing voted in favor of the marketing campaign.
B. The marketing campaign will run in the month of March.
C. The campaign will target 50,000 customers across New York.
D. The marketing campaign took a total of five months to develop.
E. The old clientele will be targeted by the new media.
Q:
Which of the following is true of passive voice in a sentence?
A. It clearly establishes responsibility.
B. It makes sentences shorter.
C. It makes writing more interesting.
D. It should be used to avoid assigning blame.
E. It can only be in the present tense.
Q:
A business's communication with its suppliers is a typical example of internal-operational communication.
Q:
A sentence reads "We must review the feedback that is enclosed within this e-mail and act on the suggestions that the customer has offered us." Which of the following correctly rephrases this sentence to make it less wordy and to reduce the business jargon in contains?
A. We must review the feedback enclosed along with this e-mail and then see whether we can act on the customer's suggestions.
B. We must review the enclosed feedback and act on the customer's suggestions.
C. We must review the feedback which is enclosed and then act on the suggestions offered by the customer.
D. We must review the feedback that has been enclosed and then act on the customer's suggestions.
E. As per the feedback enclosed herewith, we must act on the customer's suggestions.
Q:
The widespread use of the Internet has increased companies' attention to social responsibility.
Q:
As you write and revise, which of the following can you do to make your writing easier to read at the sentence level?
A. Use a consistent sentence structure and length.
B. Make your writing wordy so that the same idea can be expressed in many words.
C. Use verbsnot nounsto carry the weight of your sentence.
D. Ensure that your document only uses passive voice.
E. Use unfamiliar words to draw the attention of readers.
Q:
The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes is known as visual literacy.
Q:
The ability of people to quickly assess the emotions of those around them and adapt their words, tone, and gestures accordingly is known as social intelligence.
Q:
Which of the following examples best illustrates a sentence from which business jargon has been removed?
A. Please get back to us with a proposal at your earliest convenience.
B. As per your request, we have modified this proposal.
C. Please do not hesitate to ask questions about the proposal.
D. Please be advised that enclosed within this e-mail is the proposal for the project.
E. Here is the proposal for the upcoming project.
Q:
Poor communication negatively affects big businesses, not small businesses.
Q:
When writing business documents, it is appropriate to use a long word instead of a short word when the long word:
A. is less familiar than the short word.
B. has a very different connotation than the short word.
C. is more technical than the short word.
D. has several ambiguous denotations or meanings.
E. is the only word that expresses your meaning exactly.
Q:
Written communication has replaced oral communication in business settings.
Q:
"Pound" means a unit of weight. This meaning represents the _____ of the word.
A. connotation
B. passive voice
C. active voice
D. phonetics
E. denotation
Q:
Which of the following best describes the connotation of a word?
A. Two or more meanings of similar sounding words
B. A word's literal or dictionary meaning
C. Emotional associations that convey an attitude
D. The repetition of sound in the first syllable of a word
E. The repetition of a consonant two times in short succession
Q:
The importance of communication skills is the same at all levels of an organization.
Q:
_____ refer to words that indicate relationships, and the examples for these include words such as "with," "in," and "under."
A. Adjectives
B. Nouns
C. Prepositions
D. Pronouns
E. Interjections
Q:
Which of the following best describes the Plain Writing Act?
A. It requires all federal agencies to use clear prose that can be easily understood by the public.
B. It governs the writing, publishing, and usage of printing presses in the country.
C. It insists that the language used in legal documents should be written more technically.
D. It requires all federal agencies to ensure that content used in any document must acknowledge its source.
E. It states that all business writing must be directed toward the welfare of the society.
Q:
Which of the following guidelines should you follow while choosing a level of formality for a business document?
A. Use a formal style even if the document is for someone you have interacted with.
B. Use contractions if the document is for someone you are not familiar with.
C. Avoid using abbreviations in e-mails even if they are part of your group's culture.
D. Pay particular attention to your style of writing when conveying bad news.
E. Use personal pronouns and second-person in reports to make them more efficient.
Q:
Which of the following correctly differentiates between good business writing style and traditional term paper writing style?
A. Good business writing style uses no contractions; traditional term paper writing style uses contractions.
B. Good business writing style uses no first and second-person pronouns; traditional term paper writing style primarily uses first-person pronouns.
C. Good business writing style makes no effort to make a document friendly; traditional term paper writing style focuses on making a document friendly.
D. Good business writing style gives importance to the visual impact of a document; traditional term paper writing style does not pay particular attention to visual impact.
E. Good business writing style uses long sentences and paragraphs; traditional term paper writing style uses short sentences and paragraphs.
Q:
Which of the following is true of traditional term paper style writing?
A. It is highly informal.
B. It is generally impersonal.
C. It pays particular attention to visual impact.
D. It uses short sentences.
E. It is extremely friendly.
Q:
Which of the following is a characteristic of good business writing style?
A. It is not conversational.
B. It avoids the use of first-person pronouns.
C. It uses technical and scholarly terms.
D. It is impersonal in nature.
E. It uses short sentences and paragraphs.
Q:
Ming, a communications manager at an environmental organization, recently used a certain technique to develop ideas for a campaign. She jotted down the topic name at the center of a sheet of paper and drew a circle around it. She then wrote down all the ideas that came to her mind and circled them too. When this was done, she used colors to highlight and separate groups of related ideas. Which of the following techniques did Ming most likely use to generate her ideas?
A. Freewriting
B. Automatic writing
C. Brainstorming
D. Clustering
E. Free blogging
Q:
Michelle is writing a report on the strategies she recommends for marketing her company's new line of clothing. In order to generate ideas, Michelle spends ten minutes jotting down all the points she can think of and then stops and picks up points that may work. She continues this process two more times, at the end of which she manages to collect five good ideas to market the new line. Which of the following techniques did Michelle most likely use to generate her ideas?
A. Clustering
B. Freewriting
C. Bypassing
D. Proofreading
E. Plagiarizing
Q:
Hannah, a training coordinator, meets with all the trainers in her organization to generate ideas about how to make their training sessions more interactive. She asks the trainers to begin by sharing all their ideas, without thinking about whether the ideas are relevant. She writes these ideas down on a white board. She says that once they have generated as many ideas as they can, she will zero in on the most useful ones. This scenario best illustrates the process of:
A. editing.
B. bypassing.
C. freewriting.
D. brainstorming.
E. proofreading.
Q:
Which of the following is a useful guideline to follow in order to manage time efficiently when writing a document?
A. Spend only 10 percent of your time revising the draft.
B. Use 50 percent of your time analyzing the audience.
C. Utilize half of your time organizing your writing.
D. Spend one-third of your time writing the document.
E. Use half of your time editing the final draft of the document.
Q:
Which of the following correctly differentiates between editing and revising?
A. Editing involves making major content changes in a document; revision involves no content changes.
B. Editing focuses on changes in the surface of writing; revision focuses on changes in the meaning.
C. Editing measures milestones and objectives of a report; revision assesses the feedback on the report.
D. Editing involves analyzing the needs of an audience; revision involves taking the views of an audience.
E. Editing includes getting feedback from someone else; revision involves correcting spellings and mechanical errors.
Q:
Adele, a customer executive at a travel agency, is writing a report titled "Creative Strategies to Increase Client Base." She has gathered the information she needs and has compiled the information in her own words into a different format. She has also shared her report with a colleague and has asked him for suggestions. Now, Adele is ensuring that her report does not have any typographical or formatting errors. On which activity of the composing process is Adele currently focusing?
A. Writing
B. Planning
C. Freewriting
D. Brainstorming
E. Proofreading
Q:
One of the marketing teams of Amor Inc., a clothing store, has prepared a report on the marketing strategies for its new line of winter clothing. The team is now in the process of mapping the report to the originally stated objectives. In addition, the team has shared the report with the other teams to obtain feedback. In which of the following activities is Amor Inc.'s marketing team primarily engaged?
A. Planning
B. Proofreading
C. Brainstorming
D. Writing
E. Revising
Q:
Esmeralda has been asked by her project manager to prepare a report on the environment conservation campaign that she has been working on. Esmeralda is currently composing titles for the different sections of her report and is making brief notes about the significant achievements in her campaign. In which of the following activities in the composing process is Esmeralda primarily engaged?
A. Editing
B. Writing
C. Brainstorming
D. Proofreading
E. Revising
Q:
Keanu Kekoa, a graduate student, needs to write a report titled "Causes of Land Degradation in Elavia." He is currently researching the issue of degradation, choosing examples of highly degraded farmland areas, and analyzing governmental regulations on farming laws. In which of the following activities in the composing process is Keanu most likely engaged?
A. Proofreading
B. Writing
C. Revising
D. Planning
E. Editing
Q:
Spell checkers eliminate the hassle of proofreading a document manually.
Q:
Errors, such as sentence fragments and run-on sentences, disturb most educated readers, and these errors should be best avoided.
Q:
As you revise, it is more important to read a document from start to finish if you've composed it in several sittings.
Q:
In order to make a piece of writing more sophisticated and easier to read, it is best to make long sentences stand by themselves instead of combining them.
Q:
In order to change from passive voice to active voice, you must make the agent the new subject.
Q:
Though technical jargon should be used as much as possible in business writing, a job application letter is one of the few occasions when technical jargon is undesirable.
Q:
In order to make writing easier to read, it is good to use familiar words or words that are a part of almost everyone's vocabulary.
Q:
Denotation is a word's literal or dictionary meaning.
Q:
Stella is writing a business report on the progress of her project. When she finishes writing, she reads her report out loud to a colleague sitting about three feet away. This is a good way for Stella to improve her style.
Q:
"And," "but," and "because" are examples of prepositions.
Q:
When writing about things that you have done, said, or seen, "I" should be avoided because it may seem egocentric. Instead, phrases like "this writer" should be used.
Q:
Abbreviations are inappropriate in business-related e-mail messages even if they are part of the group's culture.
Q:
Good business and administrative writing is a more formal style of writing and is very different from conversation.
Q:
Writers' preliminary work of talking to internal and external audiences increases the number of revisions needed before documents are approved.
Q:
Karen is a writer for a magazine. Whenever she is unable to come up with an idea for an article, she writes without stopping for ten minutes or so, even if the writing is irrelevant to what she needs. She repeats this process at least three times. In this scenario, Karen is relying on the process of clustering to generate ideas.
Q:
Brainstorming, clustering, and freewriting are techniques that help you get ideas before you begin to write.
Q:
Shane has been struggling to write his second book, but is experiencing writer's block. According to Robert Boice's suggestions, Shane can overcome this block by not doing any kind of writing until he is completely ready.
Q:
Pre-writing is a mandatory activity followed by all workplace writers to get ready to write the "real" document.
Q:
The revision process in business writing can involve both changes in single words or changes in large sections of a document.
Q:
Good writers are more likely to write regularly and use rules flexibly.
Q:
A you-attitude is more useful for listening than it is for writing.
Q:
When listening to his co-workers explain processes, Marvin ignores instructions that he thinks are unnecessary. This makes Marvin a good listener.
Q:
Jamie is known as an excellent listener at work. Likely, this is because he listens to co-workers mostly for information, rather than feelings.
Q:
Daniel Goleman presents a lot of evidence to show that once at the top, IQ, not emotional intelligence, predicts the star leaders.
Q:
Successful professionals practice skills in conflict resolution and teamwork.
Q:
Successful professionals communicate well exclusively with managers or superiors.
Q:
Flexible work arrangements, profit sharing, and wellness programs are characteristics of popular corporate culture.
Q:
Formal corporate cultures are generally characterized by individually empowered workers.
Q:
An employee's loyalty to colleagues, managers, or the company is a common reason that prevents employees from reporting ethical misconduct in the company.
Q:
Describe big data and explain what an organization needs in order to use it effectively.