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Q:
While conflict is not always pleasant, it does have some benefits. Identify four benefits to conflict discussed in your text.
Q:
Scott's (2008) ERI model includes three elements: emotions, _________, and intuition.
Q:
The _________________ metaphor often results in a winner and loser in the conflict resolution process.
Q:
"Agreement among all members of a group concerning a given decision" is the definition for ________________________.
Q:
Forcing your will on a group is called __________________.
Q:
"Separate the people from the problem" is one of the principles of what conflict-reducing method? _________________________
Q:
To start a difficult conversation the right way, it's important for you and your coworker to identify something you agree on. This may be a common goal or a set of _____________ that you consent to
Q:
The two types of conflict noted by Tubbs are conflicts of ______________ and conflicts of _______________.
Q:
Skilled negotiators ask fewer questions than unskilled negotiators.
Q:
According to Acuff, skilled negotiators tend to spend more than twice as much time on long-term issues.
Q:
According to Goleman, the ability to read the feelings of the opposition during a negotiation is critical to success.
Q:
According to Thompson's book on "verbal judo," police officers have used such a technique in an effort to avoid physical confrontations and using brute force.
Q:
Research on emotional intelligence found that after a very emotional situation, it takes at least 60 minutes for the chemicals in our body to deplete.
Q:
Consensus involves getting 75% of the group to agree.
Q:
"Teaming up" refers to a situation where one or more group members force their will on the group.
Q:
According to communication expert Amy Gallo (2010)regardless of why your team is fighting, following a few simple guidelines can help you resolve disputes quickly.
Q:
Research suggests that teams that are successful over time are likely to be both proactive in anticipating the need for conflict and pluralistic in developing conflict resolution strategies that apply to all group members.
Q:
The optimum conflict style, according to Blake and Mouton's grid, is compromise.
Q:
Research has found that people who learn how to work successfully as team players tend to go much farther in their careers than those who try to compete with their fellow team members.
Q:
Proactive conflict management helps to diffuse any conflicts that come up through development of a process for working through conflict.
Q:
In describing tactics for negotiation, Woolf (1990) notes that very few things are truly negotiable.
Q:
In his article on "Team Think," Martin provides nine suggestions about meetings to help use time more effectively and productively. Identify five of these and discuss why they can help.
Q:
In Michalko's article on creativity, he mentions PMI as a tool for helping us direct our attention in a different way. A) Describe how to do a PMI. B) Identify the three possible outcomes.
Q:
What are the rules for brainstorming? At what problem-solving stage(s) is brainstorming effective?
Q:
Larry applies for graduate school where the minimally acceptable GPA is 3.25. During his last year as an undergraduate, he had a 4.0, and for the last two years, he has had a GPA of 3.6. However, his personal problems during the first two years resulted in poor grades that contributed to his graduating GPA of 3.0. As a member of the graduate committee, you are to decide whether or not to give Larry a teaching assistantship. In order to solve this problem, brief Process.
Q:
Identify at least five characteristics of the left-brain and five characteristics of the right brain. Applied to group decision-making, when is each of these functions valuable?
Answers will vary
Q:
The type of strategy for decision-making in which there is simultaneous pressure to cooperate and to compete is referred to as ___________________.
Q:
Bargaining in which communication is incomplete or impossible is _________________ bargaining.
Q:
A decision-making strategy that involves examining a problem comprehensively and part by part is called ______________________.
Q:
A technique used primarily to generate ideas that can be used as part of the problem-solving process is called ______________________.
Q:
The technique that helps graphically to identify underlying causes of a problem is the ________________ Technique.
Q:
The third phase of the Reflective Thinking Process is ________________.
Q:
Taking ideas beyond their current boundaries is a type of creativity noted by Gibson and Hodgetts called ________________________.
Q:
Being nonverbally oriented, intuitive, and casual with time and the use of time is part of the ______________ brain function.
right
Q:
In his article on effective meetings, Martin cautions against using breakfast and lunch for meetings with people in your firm.
Q:
In his article on Team Think, Martin maintains that if you can't state the purpose of a meeting, don't have one.
Q:
A good negotiator should try to gauge both his/her own and counterpart's strengths and weaknesses.
Q:
Based on research regarding gender and computer-based feedback, it appears that women react more negatively to this form of computer-based negative feedback than men.
Q:
A tacit bargaining situation is also referred to as a "mixed-motive" situation because there is simultaneous pressure to cooperate and compete.
Q:
One of the practical tips on brainstorming mentions that group members should use index cards and "say it, write it, toss it." The "toss it" aspect refers to discarding the card as a bad idea.
Q:
Brainstorming can be applied to any of the phases of the Reflecting Thinking Process.
Q:
According to the practical tips, one way to get at the root of problems is to ask "Why?" five times.
Q:
Brainstorming is a lateral thinking process. This process encourages the thinker to think outside of his/her regular framework.
Q:
Brainstorming emphasizes right-brain activity.
Q:
The Fishbone Technique graphically identifies relevant criteria for problem solving.
Q:
Neurobiologists have found that our decision-making processes are quite complex (Lehrer, 2009).
Q:
The most important contribution of the Kepner-Tregoe approach is the way a group works through the criteria phase.
Q:
The first phase of the Reflective Thinking Process is "identify criteria."
Q:
"Extension" is a type of creativity that may be applied to group problem solving that involves combining information from other sources into a new pattern.
Q:
The right hemisphere of the brain is more prone to logical, factual, sequential, and systematic thinking.
Q:
Creativity can be divided into two phases of thinking. Convergent thinking involves evaluating ideas against predetermined criteria and then prioritizing.
Q:
In the virtual group process, a "decision-log" is a useful tool for accomplishing ALL BUT ONE of the following:
A. Capture institutional knowledge
B. Provide upcoming groups and teams with a reference
C. Identify the context, date, and details of the decision,
D. Provide the decision-making process guidelines for groups.
Q:
According to Martin, high-priority items should appear on the agenda.
A. first
B. second
C. near the end
D. as the last item
Q:
Effective meetings serve three functions noted by Martin in the article, "Team Think." Which was NOT noted? Effective meetings:
A. give staff a chance to be brought up-to-date.
B. can become a focal point for decision-making where consensus is necessary.
C. can create a commitment to decisions.
D. can increase member satisfaction over time.
Q:
The attention-directing tool known as PMI refers to:
A. prepare, market, implement
B. plan, make, imitate
C. problems, maps, instruments
D. plus, minus, interesting
Q:
According to the text, a good negotiator should learn to master which of the following abilities?
A. Gauge your own reality.
B. Gauge your counterpart's actual strength or weakness.
C. Understand conflict management
D. Understand decision-making processes.
Q:
Research on the use of computer-based feedback and its impact on group member's moods discovered all but one of the following:
A. Outcome feedback improved the decision accuracy of the female users compared to their male counterparts.
B. Outcome feedback affects the overall mood of men and women differently.
C. Moods of males before and after completing the task, and receiving the same negative feedback as women, did not change.
D. Outcome of feedback did not improve the discussion accuracy of the female users compared to their male counterparts.
Q:
If you and your conflict' partner choose the same number, you both win a prize." This example illustrates:
A. Kepner-Tregoe approach
B. mixed scanning
C. incrementalism
D. tacit bargaining
Q:
The decision-making method which combines an analysis of the "big picture" with an appropriate amount of attention to detail is called:
A. incrementalism
B. Fishbone Technique
C. tacit bargaining
D. mixed scanning
Q:
According to the model of decision-making that depicts the two criteria related to incrementalism, the majority of decisions resulting in large changes involve:
A. high understanding, incremental change
B. low understanding, incremental change
C. high understanding, large change
D. low understanding, large change
Q:
The "white hat" in the "Six thinking hats" decision-making method represents thinking that is:
A. based on intuition and feelings
B. creative
C. emotionally neutral
D. coordinated and controlled
Q:
Csikszentmihalyi (1996) found that highly creative people have several things in common. One is:
A. Women are more sensitive than average.
B. Men are tougher than average.
C. They are all extroverts.
D. They exhibit a great deal of energy.
Q:
The technique called "brainstorming" has several rules. Which of the following is NOT one of those rules?
A. think of as many ideas as possible
B. the wilder the ideas the better
C. discuss all disagreements
D. quantity rather than quality of an idea is emphasized
Q:
According to the "Practical Tips," one way to get at root causes of problems is to ask "Why?" _________ times.
A. two
B. five
C. three
D. seven
Q:
The Fishbone Technique helps to identify graphically:
A. the underlying causes of a problem
B. all of the possible solutions to the problem
C. criteria needed for solving the problem
D. the best solution to a problem
Q:
The discussion technique that says the group needs to work through the criteria phase and examine musts and wants for a solution is the:
A. Reflective Thinking Process
B. Fishbone Technique
C. Kepner-Tregoe approach
D. incrementalism
Q:
Women's Studies is having difficulty getting large numbers of students to attend its special programs. As part of the problem-solving process, Women's Studies is discussing why students are not attending, how long this has been a problem, and to what extent this poses a problem. All of this is discussed during which phase of the reflective thinking process?
A. define problem
B. generate solutions
C. identify criteria
D. implement solution
Q:
The best-known pattern for small group problem solving is the:
A. reflective thinking process
B. single-question form
C. incrementalism
D. Kepner-Tregoe approach
Q:
The technique that encourages group members to get away from the details and see the bigger picture is called:
A. Reframing
B. Random Input
C. Provocation
D. Concept fan
Q:
To use the brainstorming technique __________, one must break patterns and make bold statements that are intended to contradict the direction that the decision-making process should go.
A. Reframing
B. Random Input
C. Provocation
D. Concept fan
Q:
The brainstorming technique called ____________ asks group members to view problems from the perspective of someone with entirely different life experiences.
A. Reframing
B. Random Input
C. Provocation
D. Concept fan
Q:
According to research on brainstorming, __________ percent of individuals responding indicated they do their most effective brainstorming during their daily commutes and another _______ percent say the office or school.
A. 40; 40
B. 20; 20
C. 50; 50
D. 30; 70
Q:
When McDonald's decided several years ago to add breakfast to their existing product lines, their profits increased by 40%. This is an example of what type of creativity?
A. innovation
B. extension
C. synthesis
D. duplication
Q:
The type of creativity that involves combining of information from other sources into a new pattern is called:
A. innovation
B. extension
C. synthesis
D. duplication
Q:
Which of the following is associated with right brain functions?
A. logical
B. sequential
C. factual
D. holistic
Q:
Spending too little time on the divergence phase of creativity, thus limiting the number of ideas to be considered in the convergent phase is referred to as:
A. forced convergence
B. divergence
C. convergence
D. premature convergence
Q:
Tubbs provides an example about the University of Chicago School of Business applicants being required to submit up to four PowerPoint slides about themselves. This is one example of how _________ is becoming more and more important in today's business world.
A. Technology
B. The ability to synthesize and summarize
C. Standing out from the crowd.
D. Creativity
Q:
What is "closed-mindedness" and discuss how this will influence member participation in a small group.
Q:
Discuss group norms and briefly exlain three of your own norms in any small group that you belong to.
Q:
To determine the best leadership style to use in a given situation, Hersey and Blanchard, indicate one must make several decisions. Identify these five decisions and clarify.