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Q:
___________ creates better decisions in the long run because it relies on a diversity of inputs.
A. Teamwork
B. Democracy
C. Strong leadership
D. The Internet
Q:
____________ work teams appear to reduce the potential for interpersonal and groupconflict that may be experienced by employees.
A. Autonomous
B. Egalitarian
C. Dependent
D. Large
Q:
All but one of the following are major findings of the Hawthorne studies summarized by Miner (1988):
A. Level of productivity is set by social norms, not by physiological capacities
B. Non-economic rewards and sanctions significantly affect the behavior of the workers and largely limit the effect of economic incentive plans
C. Increases in productivity occur when employees perceive their employers as part of their family
D. Often workers do not act or react as individuals but as members of groups
Q:
Critical factors affecting student responses to online learning include ALL BUT ONE of the following:
A. Access to a computer
B. Relevance of assignments
C. Attitude about online learning
D. Time constraints
Q:
The group that generally has the most influence on your self-concept is:
A. primary
B. education
C. casual and social
D. work
Q:
Recent research on social loafing found that group members are more likely to _________ when preference for group work and winning orientation are low.
A. Work interdependently
B. Be dependent on the leader
C. Self-report social loafing
D. Miss meetings
Q:
The theory that focuses on the impact an audience has on performance is the ________ theory.
A. Cognitive dissonance
B. Balance
C. Social facilitation
D. Exchange
Q:
The _________ theory states when the social pressure for a group member is only to complete a portion of the task, group member motivation is decreased.
A. Cognitive dissonance
B. Social impact
C. Exchange
D. Balance
Q:
The optimum group size for a problem-solving group is:
A. Four
B. seven
C. five
D. any number between three and ten
Q:
As group size increases, which of the following is NOT true?
A. Interaction potential increases geometrically
B. Member satisfaction increases
C. Time is spent organizing
D. Subgroups tend to form
Q:
Which of the following communication networks results in the greatest satisfaction?
A. wheel
B. "Y"
C. chain
D. all-channel
Q:
Regarding gendered communication: A. What is meant by the term gendered communication?
B. What is standpoint theory? How does it apply to our discussion on gender communication?
C. Why is it important to understand gendered communication?
Q:
In their article on SpeedReaching people, Tieger and Barron-Tieger provide three basic techniques that will help us reach people who are different from us. Identify and explain these techniques.
Q:
Attitudes have three components. Define each of them. Take the idea "Buy American" and apply it to these three components.
Q:
High stress levels can be manifested in group meetings. How might you know physically and emotionally that you are experiencing stress. What can you do to manage it more effectively? (refer to Hinsberg's (1996) 10 practical tips)
Q:
As people complete graduate degrees earlier, it's possible that an older person may be supervised by a younger person. Tubbs provides five practical tips for working in mixed-aged groups. What should you keep in mind if you find that your supervisor is younger than you?
Q:
Describe both Maslow's hierarchy of needs and Schutz's interpersonal needs system. Compare and contrast these two models. How do they relate to group communication?
Q:
Labeling a young boy as a "sissy" because he wants to be a nurse when he grows up is _____________.
Q:
____________ is an acquired, learned, or socially constructed rather than biologically constructed notion.
Q:
How we are gendered depends, in part, on our _______________, ____________, and ___________________.
Q:
According to Harvard Business Online/Business Week, _______________ is when you surround yourself only with people who think like you and share similar interests.
Q:
The component of attitudes that refers to the idea or concept is the _______________ component.
Q:
Attitudes have three components. The aspect that refers to the toward an idea or concept is the _______________ component.
Q:
______________, according to Maslow, are the highest-level needs.
Q:
According to Maslow, _______________ needs often motivate the formation of groups by individuals who lack sufficient power on their own.
Q:
Gendered behavior can change as individuals find themselves in new situations that allow them to try on new behaviors.
Q:
Feminine communication cultures are more apt to accentuate instrumental goals, hierarchical structure, individualistic goals, and competitive speech forms.
Q:
Who we are affects our perception of a situation and our beliefs about how we and others should react.
Q:
In the United States, the day-to-day communicative activities of men and women have become more and more dissimilar in the last few decades.
Q:
According to the article on Speedreaching people, the more similar people are to us, the more comfortable we are with them.
Q:
Research has found that workers want different things in different countries. In the United States, for example, workers want work/life balance.
Q:
Female executives and leaders still face difficult stereotypes. Research shows that female experts were viewed by male experts as having less expertise than their male counterparts, even if the levels of expertise were the same.
Q:
Diversity in groups tends to increase a group's divergent thinking and slow down a group's convergent thinking when the group has to come to agreement.
Q:
Attitudes are more stable and long-lasting than values.
Q:
Many factors are important to the study of small groups; health, however, is NOT a factor.
Q:
According to a study by Fullerton, Kerch and Dodge (1996), age is a good predictor of a person's ethics.
Q:
Zenger and Lawrence (1989) found that age similarity of group members had a positive effect on the communication of information within project groups.
Q:
According to Tannen (1991), men talk more frequently, but women talk longer.
Q:
Nearly half of the Fortune 1000 firms still have no female executive officers.
Q:
According to Gamble and Gamble's (2003) research, feminine speech is seen as more focused on connection, whereas masculine speech is focused on negotiation.
Q:
According to Harvard Business Online/Business Week, comfortable clone syndrome is when you surround yourself only with people who think like you and share similar interests.
Q:
According to the text, all of us have a need for inclusion that must be met before we are able to function fully in a group.
Q:
Inclusion refers to the friendship and closeness between people.
Q:
Maslow argued that the needs lowest on the hierarchy must be satisfied before the higher-level needs are activated.
Q:
Esteem needs are the highest level needs Maslow identified.
Q:
When discussing esteem needs, the text notes that people are motivated by different types of reward and recognitions, and the key is to understand which type of reward is most meaningful for each individual.
Q:
Which of the following IS NOT a principle of gendered communication?
A. Gendered communication is relational
B. Gendered communication is static
C. Gendered communication is learned
D. Gendered communication is pervasive
Q:
All of the following are characteristics of feminine communication cultures, EXCEPT:
A. accentuate expressive goals
B. support hierarchical structures
C. tend toward collective orientations
D. foster cooperative speech patterns
Q:
Persons who reject rigid sex role categorizations are said to be _______________.
A. sexist
B. heterosexist
C. non-gendered
D. androgynous
Q:
To make a distinction based on biological and genetic qualities is to make a distinction based on ___________.
A. sexism
B. sex
C. androgyny
D. gender
Q:
Which of the following gender characteristics is reported as being most true of women?
A. aggressive
B. emotional
C. courageous
D. ambitious
Q:
According to the article on SpeedReaching people, Judgers may see Perceivers as:
A. controlling
B. not serious enough
C. rigid and unyielding
D. inflexible and stubborn
Q:
According to the article on SpeedReaching people, Thinkers may see Feelers as:
A. illogical
B. inhumane
C. insensitive
D. hard-hearted
Q:
The personality type identified as ____________ naturally focus on the facts and details rather than on the big picture and possibilities.
A. thinkers
B. feel
C. sensors
D. judgers
Q:
According to the article on SpeedReaching people, people who communicate __________ essentially communicate the same way with everyone, requiring others to adapt to their style.
A. effectively
B. frequently
C. quickly
D. egocentrically
Q:
Research show that workers want different things in different countries. For example, employees in ___________ want competitive base salaries.
A. The United States
B. Brazil
C. China
D. Spain
Q:
According to ChangingMinds.org, attitudes will match our behaviors in most circumstances as long as:
A. Circumstances are specific
B. There is no social-desirability bias
C. There are few distractions
D. All of the above
Q:
Concerning the three components of attitudes, the cognitive component:
A. refers to an idea or concept
B. is the readiness to act
C. is the emotion toward the idea
D. is the expressed desire
Q:
Which of the following is NOT one of the three components of attitudes?
A. cognitive
B. affective
C. intuitive
D. behavioral
Q:
In the Control-Empowerment Matrix, TAYLORISM is:
A. Generally automated or static, like in a production environment.
B. Generally used for surveillance and shadowing activities.
C. Generally used most effectively in a structured environment.
D. Complex information technology processes with subject matter experts.
Q:
In the Control-Empowerment Matrix, PANOPTICON is:
A. Low management control and low worker empowerment.
B. Generally used for surveillance and shadowing activities.
C. Generally used most effectively in a structured environment.
D. Low management control and high employee empowerment.
Q:
Which of the following is NOT one of the 10 practical tips for managing stress identified by Hinsberg (1996)?
A. exercise
B. know when to relent
C. avoid alcohol
D. set a serene scene
Q:
Your textbook author suggests that one of the reasons the age gap for communication may be shrinking finally is:
A. Baby-boomers are getting older.
B. Religion is becoming more important in the United States.
C. Facebook
D. We are appreciating age-diversity more.
Q:
Which of the following is TRUE concerning OLDER group members?
A. They tend to be more task oriented.
B. They tend to emerge as group leaders more often.
C. They tend to be more influential.
D. They tend to be more autocratic.
Q:
Research studies found that when men speak, their utterances tend to last __________ seconds, while women's utterances last 3-11 seconds.
A. 4-11
B. 11-17
C. 6-11
D. 7-30
Q:
Deborah Tannen's (1995) research found all but one of the following to be true. Which is false?
A. Women preface suggestions with disclaimers
B. Men and women talk differently in group situations
C. Women talk more
D. Men speak louder
Q:
According to research by Morrison, White, and Van Velsor (1990), six factors are associated with women's career success. Which of the following is NOT one of those characteristics?
A. achievement
B. risk taking
C. desire
D. attractiveness
Q:
Which of the following is false regarding women and men in business?
A. Women who make it into the executive ranks in business get there faster than men do.
B. Nearly half of the Fortune 1000 firms still have no female executive officers.
C. Women achieve their executive ranks at a younger average age than men do.
D. Women have more tenure on average than men do in their current positions.
Q:
The "digital divide" is:
A. The gap between the older and younger generations regarding the use of technology.
B. The conflict between people who use technology and those who don't.
C. The divide between people who fear technology and those who are addicted to it.
D. The exclusion of certain groups of people from technology.
Q:
The text identifies three reasons why inclusion in U.S. organizations is critical. Which IS NOT one of those reasons?
A. Organizations need to reflect the demographics of the U.S.
B. Organizations need to market effectively and increase appeal to diverse populations.
C. Organizations need to attract and retain key talent.
D. If organizations don't change voluntarily, laws will require the changes.
Q:
According to research, it has been predicted that in 2050, ________________ percent of the people entering the workforce will be females and people of color.
A. 30
B. 45
C. 60
D. 85
Q:
Inclusive groups:
A. Are more productive
B. Take longer to complete their goals
C. Are generally heterogeneous
D. Engage in more conflict.
Q:
According to Gamble and Gamble's (2003) research, which of the following is considered masculine speech?
A. straightforward
B. friendly
C. unobtrusive
D. verbose
Q:
Which of the following is typical of the "introvert" personality type?
A. enthusiastic
B. changes subjects
C. easily distracted
D. talks less
Q:
The opposite of sensing is:
A. feeling
B. intuition
C. perceiving
D. thinking
Q:
According to Sulloway's (1996) research on birth order, later-borns are:
A. more responsible
B. more extraverted
C. more jealous
D. more easygoing
Q:
The need that falls in the middle of Maslow's hierarchy is:
A. security
B. belongingness
C. esteem
D. physiological
Q:
According to Maslow, _____________ needs often motivate the formation of groups by individuals who lack sufficient power on their own.
A. physiological
B. security
C. belongingness
D. esteem
Q:
___________ needs must be met in order to survive.
A. Security
B. Physical
C. Belongingness
D. Esteem
Q:
Research shows there are six dimensions that distinguish people. Which of the following dimensions are not paired together?
A. Universalism-Particularism
B. Individualism-Communitarianism
C. Specificity-Objectivity
D. Sequential time-Synchronous time