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Q:
_______________ in speech indicates a lack of concern for the listener's welfare.
A. Strategy
B. Certainty
C. Neutrality
D. Spontaneity
Q:
____________ in contrast to that which is ____________, tends to arouse a minimum of uneasiness, according to Gibbs' theory.
A. Evaluative; descriptive
B. Spontaneous; strategic
C. Strategic; spontaneous
D. Descriptive; evaluative
Q:
Which of the following is one of Gibbs' defensive climates?
A. equality
B. problem orientation
C. neutrality
D. provisionalism
Q:
Vocal quality refers to:
A. relative emphasis, pitch changes, and duration in uttering different word parts in a sentence.
B. resonance of the voice
C. frequency in cycles per second
D. rate and fluency
Q:
The average speaking rate is between __________ and __________ words per minute.
A. 75; 100
B. 125; 175
C. 100; 125
D. 150; 200
Q:
The round, soft, fat body shape is called the:
A. endomorph
B. mesomorph
C. ectomorph
D. isomorph
Q:
According to Barnlund, next to the face, the _______ is(are) probably the most expressive part of the human body.
A. arms
B. torso
C. legs
D. hands
Q:
Which of the following statements is false?
A. We are able to assert dominance over others almost exclusively with eye contact in a matter of seconds when we first encounter one another
B. We tend to direct our comments toward those from whom we expect or would like feedback
C. Males consistently give more eye contact than females
D. There is more mutual eye contact between friends than others
Q:
Which of the following statements if false?
A. Speakers rated as "sincere" make eye contact three times more often than "insincere" speakers.
B. For 90 percent of Americans, the left eye is used only for depth perception.
C. When Richard Nixon attended his first Watergate press conference, he blinked up to 40 times a minute.
D. Sincere speakers blink between 5 and 10 times per minute.
Q:
Effective feedback should be ALL BUT WHICH of the following?
A. subjective
B. from a trusted person
C. clear and understandable
D. as immediate as possible
Q:
An example of unintentional communication in a group setting is:
A. Having a history of collaboration, but not talking about it.
B. Being open to new ideas.
C. Focusing on improving the group's success, without having set that as a goal.
D. Having a strong concern about achieving individual performance goals at the expense of group goals.
Q:
If I said, "God guess you," instead of "God bless you," after you sneezed, that would be an example of a:
A. verbal intentional message
B. nonverbal intentional message
C. verbal unintentional message
D. nonverbal unintentional message
Q:
Shaking hands with someone as a greeting is:
A. unintentional verbal communication
B. intentional verbal communication
C. unintentional nonverbal communication
D. intentional nonverbal communication
Q:
The gap between what we intend to communicate and what is actually received is called the:
A. community gap
B. semantic differential
C. directing comment
D. arc of distortion
Q:
Which of the following is used to describe self-managing groups?
A. More traditional task groups
B. More structure
C. Less discussion-oriented
D. Question and answer interactions
Q:
Patterson and his colleagues refer to the two parts of our brain as the "know" and "go." The "know" system:
A. Is emotionally neutral.
B. Triggers reflexive responses, including fight and flight.
C. Develops very early.
D. Turns on when you're about to fall under attack.
Q:
The ability to receive, interpret, analyze, and respond to messages is regulated by one's:
A. Technical competency
B. Emotional intelligence
C. Physical ability
D. Personal interest
Q:
Lipnack and Stamps present five principles to show how the systems perspective can allow us to examine groups as a network. Identify and discuss these five principles.
Q:
Peter Senge at M.I.T. provides five practical tips that involve applying the systems approach. Identify each practical tip and discuss how these relate to effective group problem-solving.
Q:
Gross (1995) identifies four phenomena characteristics of open systems. List them. Why are "open" groups healthier than "closed" groups?
Q:
Assume a friend of yours just was elected as president of the Resident Hall Association at your college. Having read the top ten reasons most teams fail, what advice would you give your friend so he/she could avoid failure?
Q:
Empowerment has both advantages and disadvantages. Define the term and briefly address both advantages and disadvantages.
Q:
Following Forsyth's five ways in which we can identify a group, identify which of the following situations would be considered "groups" and which situations would be considered "collections of individuals." 1. four people carpooling to work 2. five people eating lunch in the cafeteria 3. six people working on a group project in a college course 4. five people meeting as members of a student senate subcommittee 5. five members of the Judicial Board meeting to discuss a case of vandalism
Q:
According to Lipnack and Stamps, a boundary crossing principle is a(n): ____________
Q:
According to Wilson, the most important reason for a member to belong to a group from the standpoint of group development is _____________.
Q:
According to the Tubbs Model, poor lighting and having cigarette smoke blown in your face fit into which of his three categories?
Q:
According to Peter Senge at M.I.T., often poorly designed systems cause failure, not poorly motivated individuals. The practical tip related to this idea is _____________.
Q:
The Tubbs Model for small group interaction involves three major categories: _____________, _____________, and _____________.
Q:
______________ refers to the unpredictability and potential for adaptation groups possess.
Q:
______________ is a system characteristic that entails deciding whether or not group membership is worth the effort we are exerting.
Q:
______________ is the process that leads to disorganization and/or death of the group.
Q:
______________ includes all of the verbal and nonverbal behaviors that occur in the course of a group discussion.
Throughput
Q:
A system that has inputs from the outside is called a(n) ______________ system.
Q:
______________ is a leadership style that enables the leader to more effectively utilize the talents, abilities, and knowledge of others and, at the same time, increase his or her available time to work on more strategic activities, rather than on "putting out fires."
Q:
According to Forsyth (1999), a group is identified in terms of structure, group cohesion, interaction, ______________, and _____________.
Q:
In talking about hierarchical levels in groups, Lipnack and Stamps note that the top-down relationship is the most effective one.
Q:
According to Lipnack and Stamps, in the best of networks, everyone is a leader.
Q:
According to Wilson, perhaps the most important reason for a member to belong to a group from the standpoint of group development is attraction to the goal.
Q:
According to Wilson, one of the strongest and most often studied aspects of attraction to the group is race.
Q:
Consequences are the end results of the group's activities and are the reason the group is formed in the first place.
Q:
We shouldn't worry about meeting face-to-face, because virtual groups are no different than face-to-face groups in terms of productivity, efficiency, and customer satisfaction.
Q:
Team dynamics are often unseen "natural forces" that strongly influence how a team reacts, behaves, or performs."
Q:
"Time Constraint" is a relevant background factor, according to Tubbs.
Q:
A group that brings in outside experts to provide input on a particular issue would be considered to be working as an open system.
Q:
Equifinality refers to the unpredictability and potential for adaptation groups possess.
Q:
Each of us decide if group membership is worth the effort we are exerting. This system aspect is called dynamic equilibrium.
Q:
To convert the process of disorganization and/or death in a group, the group must employ entropy.
Q:
Cycles include all of the verbal and nonverbal behaviors that occur in the course of a group discussion.
Q:
Empowerment is a leadership style that enables the leader to more effectively utilize the talents, abilities and knowledge of others and, at the same time, increase the leader's time available to work on more strategic activities.
Q:
Americans are the least individualistic and most team-oriented culture in the world.
Q:
Scientific studies show that large groups have easily understood hierarchies and simple rules of conduct but foster less trust and cooperation.
Q:
Scientific studies show that our brains are hardwired to work best in small groups.
Q:
According to Business Week, online companies like Johnson and Johnson are using online games to imprve internal communications.
Q:
A virtual team meets face-to-face but completes most of its work through electronic means.
Q:
Research discovered that people in small companies like their jobs more than people in big companies, thus suggesting that members of smaller groups are more content than members of larger groups.
Q:
In distinguishing between "group" and "team," Tubbs notes that a team is a type of group; therefore the term "group" is more general.
Q:
According to Tubbs, small group interaction involves at least two members.
Q:
A. company
B. complementarity
C. coordination
D. cooperation
Q:
A. task attraction
B. desire to be a leader
C. attraction to the group's goals
D. ability to solve problems
Q:
According to Connors and Smith (2011), which of the following is one of the four practical ways to encourage accountability through empowerment: The ouroboros effect illustrates the:
A. Ignore it.
B. Analyze it.
C. See it
D. cyclical nature of outputs.
Q:
According to Tubbs, leadership is which type of small group variable?
A. a relevant background factor
B. a consequence
C. an internal influence
D. all of the above
Q:
A recent Workforce Magazine survey of Fortune 50 companies studied the effectiveness of small virtual groups and teams and found that they result in a _________ percent improvement in productivity and efficiency.
A. 25
B. 50
C. 75
D. 90
Q:
According to Tubbs' model of small group interaction, group variables such as age, health, and values are considered:
A. consequences
B. relevant background factors
C. internal influences
D. critical only in problem-solving groups
Q:
The idea that groups may use different methods to reach the same goal is referred to as:
A. throughput
B. output
C. equifinality
D. cycles
Q:
___________ refers to the raw material of small group interaction.
A. Input
B. Equifinality
C. Output
D. Throughput
Q:
Ryan, Jillian, and Maria met for an hour to discuss the current parking problem at Big University. Ryan kept cracking jokes and wouldn't take the topic seriously. Jillian tended to provide substantive information regarding the situation whereas Maria tended to be very process oriented. The notion that they gravitated toward certain roles during group interaction reflects what systems concept?
A. integration
B. equifinality
C. differentiation
D. dynamic equilibrium
Q:
The process of creating and modifying ideas in the course of a discussion is called:
A. equifinality
B. throughput
C. differentiation
D. integration
Q:
Which of the following is NOT a phenomenon characteristic of open systems?
A. multiple membership
B. resource exchange
C. entries and exits
D. strong leadership
Q:
_____________ refers to the raw material of small group interaction.
A. Input
B. Throughput
C. Output
D. Cycles
Q:
According to recent research, when team members perceive a supportive team atmosphere, an empowering team context, an appropriate mix of skills and expertise as well as rewards limited to team performance, there will be:
A. Greater participation
B. Less absenteeism
C. Better outcomes
D. More possible solutions presented
Q:
The dimension of empowerment that refers to the idea that teams need to have some degree of power to accomplish a goal is:
A. potency
B. autonomy
C. meaningfulness
D. impact
Q:
Which of the following is NOT identified by Tubbs as a disadvantage of empowerment?
A. Empowerment can cause frustration
B. There is ambiguity in terms of who is responsible for what can occur
C. Quality of communication between groups is NOT improved
D. New behaviors must be learned
Q:
Which of the following is FALSE? Empowerment:
A. means allowing people to control themselves
B. is being used in the public schools
C. is an attempt to move decision-making upward in the organization
D. has many advantages, including quicker responses to problems
Q:
According to a 2007 Wall Street Journal survey, the following four attributes were identified by recruiters as the most highly valued attributes of people they want to hire. Which was identified as the most highly valued?
A. Leadership potential
B. Analytical and problem-solving skills
C. Ability to work well in teams
D. Communication and interpersonal skills
Q:
According to a recent poll by Business Week, _____________ percent of the top 25 best companies for entry-level employment listed communication/leadership skills as the desirable trait for new hires.
A. 4
B. 9
C. 15
D. 21
Q:
All but one of the following are identified by Whetton and Cameron as skills required for career success.
A. ability to be assertive
B. managing conflict
C. development of self-awareness
D. managing personal stress
Q:
Virtual teams:
A. Meet through electronic means.
B. Meet through electronic means to discuss business, but meet face-to-face for voting.
C. Are comprised of people who don't know each other.
D. Are formed only when face-to-face teams fail.
Q:
According to Harvard Business Review, in order to help teams identify risks at the outset, they are now performing what they call:
A. Feedforward
B. Risk triage
C. Premortem
D. Risk alert
Q:
According to a recent poll by Business Week, ____________ percent of Americans are currently on a first name basis with someone who works in India.
A. 2
B. 9
C. 22
D. 37
Q:
One of the reasons some companies are moving to virtual teams is that:
A. There is more anonymity.
B. It takes less time than face-to-face teams.
C. It helps keep jobs in the United States.
D. Discussion is more easily monitored than in face-to-face teams.