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Business Communication
Q:
Foreign language instruction is one area where social networking technology has failed to have much of an impact.
Q:
In general, when writing to someone in another country, U.S. businesspeople should be a bit more formal than they would be otherwise.
Q:
When conducting business with others who speak a language other than English, it is best to avoid trying to speak any words or phrases in their language.
Q:
There are no differences between English as it is written in the U.S. and English as it is written in the United Kingdom.
Q:
When communicating with people from other cultures, it is best to apologize when you make a mistake.
Q:
People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures.
Q:
Evidence suggests that whatever the culture, men and women tend to have slightly different communication styles.
Q:
When traveling to another country to conduct business, you should assume that frequent eye contact is regarded as a sign of honesty and openness in any culture.
Q:
Following the "Golden Rule" is an effective strategy for adapting to other cultures.
Q:
In many Asian societies, younger employees generally avoid disagreeing with senior executives in public.
Q:
In general, attitudes toward work and success are consistent across the world.
Q:
In some cultures, planning for the future is regarded as a waste of time.
Q:
In low-context cultures, businesspeople tend to focus on the results of the decisions they face.
Q:
Members of low-context cultures place more emphasis on nonverbal communication than on verbal communication.
Q:
Cultural context refers to the pattern of physical cues, environmental stimuli, and implicit understanding that conveys meaning between members of the same culture.
Q:
Studies have shown that people often have cultural biases of which they're not even consciously aware.
Q:
When ethnocentric people stereotype an entire group of people, they are usually justified in doing so.
Q:
Ethnocentrism is the tendency to have an equally unbiased view of all ethnic groups.
Q:
Culture is inborn, not learned.
Q:
Most people belong to only one culture.
Q:
A group of men and women of various ages working together is an example of cultural diversity.
Q:
Briefly describe the three roles nonverbal signals play in communication.
Q:
Differentiate among the three primary types of listening.
Q:
Briefly describe at least three meeting technologies that make it easy for virtual teams to interact.
Q:
Once you have decided that a meeting is necessary, what four strategies can help you plan it effectively?
Q:
Describe at least three common types of teams companies often create.
Q:
While having lunch with a client, what should you do with the business papers you brought to discuss? Why?
Q:
During a meeting with coworkers, your mobile phone rings. Should you answer it? Why or why not?
Q:
If you are new to a company, what is the best way to decide what type of dress is appropriate in that organization?
Q:
List at least three general categories of nonverbal communication.
Q:
List at least three strategies to keep your mind from wandering while listening to a speaker.
Q:
List at least three benefits of effective listening in business.
Q:
As the leader of a new task force, you notice that one of your team members remains silent during meetings. What should you do?
Q:
What are three potential disadvantages of working in teams?
Q:
Briefly explain why the ability to work effectively in teams is so important in business.
Q:
Describe the primary difference between a committee and a task force.
Q:
List at least three examples of online etiquette.
Q:
What is telepresence?
Q:
Briefly describe the contents and importance of a meeting agenda.
Q:
What is a hidden agenda?
Q:
Briefly describe "groupthink."
Q:
The goal of ________ listening is to evaluate the logic, conclusions, and other aspects of the message.
Q:
________ procedure is a time-tested method for planning and running effective meetings.
Q:
In the ________ phase of team evolution, team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).
Q:
Group ________ are informal standards of conduct that members share and that guide member behavior.
Q:
________ management is a way of involving employees in the company's decision making.
Q:
When conducting business over a meal, you should wait to bring out business papers until after the entre plates have been removed.
Q:
The use of time and space can send powerful nonverbal signals.
Q:
When it comes to personal appearance in the workplace, it's best to match your style to the expectations of your organization.
Q:
Unlike with verbal language, the meanings of nonverbal signals are consistent across cultures.
Q:
Selective listening is an important skill for professionals, since it helps them filter out information that is not relevant to their jobs.
Q:
The primary goal of empathic listening is to solve the speaker's problem.
Q:
Good listeners specialize in one of the three types of listening and apply it to nearly all situations.
Q:
The goal of content listening is to evaluate the logic, validity, and implications of a message.
Q:
Although virtual meetings have become popular, evidence suggests that companies do not save much money by utilizing them.
Q:
If you are trying to solve a problem or make a decision, the more people in your meeting the better.
Q:
Cloud computing offers little that can affect how teams conduct virtual meetings.
Q:
A wiki is a website that allows anyone with access to add new material and edit existing material in collaborative documents.
Q:
With collaborative writing, the usual outcome is a document that is inferior to one that would have been produced by a single individual.
Q:
To resolve conflicts successfully, it is helpful to get opponents to fight together against an "outside force" (such as increased competition) instead of against each other.
Q:
Dealing directly with resistance is never good for team maintenance.
Q:
In productive teams, conflict is always handled politelyregardless of how strongly team members feel about their viewpoints.
Q:
Conflict between persons or groups in an organization is always destructive and must be avoided at all costs.
Q:
Group members who play task-oriented roles are motivated to fulfill personal needs, so they tend to be less productive than other members.
Q:
Despite the advantages of teamwork, the costs can be high.
Q:
In the phenomenon of groupthink, the team may arrive at poor-quality decisions and even act unethically.
Q:
One characteristic of effective teams is that one leader tends to take charge and make all the major decisions.
Q:
Teams usually achieve lower performance levels than what would have been accomplished by the members working independently.
Q:
Cross-functional teams perform several roles, but contain employees from the same department or division.
Q:
Solving a temporary problem involving office renovations would call for the formation of a task force rather than a committee.
Q:
A team consists of two or more people who share a mission and the responsibility for working to achieve their goals.
Q:
When it comes to nonverbal communication,
A) culture does not influence how signals are interpreted.
B) the senderrather than the receivergets to determine what signals mean.
C) it pays to be careful, since others might interpret things very differently than you intended.
D) eye contact is a universal symbol of respect.
E) one rule of thumb is that you can never smile too much.
Q:
Using mnemonics (such as acronyms or rhymes) to help remember important information shared during a meeting
A) is a waste of time.
B) works only if you have special training.
C) requires that you stop everyone from speaking so you can repeat what you hope to remember.
D) can be a useful strategy.
E) is far more effective than writing the information down.
Q:
Active listening involves
A) thinking of what you will say next while others are speaking.
B) playing "devil's advocate" and thinking of ways to disagree, even before the other person has finished speaking.
C) making a conscious effort to truly hear and understand what the other party is saying.
D) allowing your mind to multitask while others are speaking.
E) working to overhear coworkers' conversations, even if they are unaware that you are listening.
Q:
Based on the expectations of today's younger employees, listening skills
A) have become even more vital for managers.
B) have become less important than in years past, when face-to-face interaction was more prevalent.
C) now rank low on the list of what employees look for in job candidates.
D) are still important, but only for managers.
E) have become less of an emphasis in leading U.S. business schools.
Q:
Conducting successful meetings by phone or online
A) is much easier than doing so face-to-face.
B) is virtually impossible.
C) dramatically reduces the distractions participants must overcome.
D) requires extra planning before the meeting and more diligence during the meeting.
E) eliminates the need for anyone to take minutes.
Q:
An extranet is
A) a web monitoring tool that provides an "extra net" of protection against malware and viruses.
B) a restricted website available to employees and to outside parties by invitation only.
C) another name for a social network such as LinkedIn.
D) another name for the hidden internet, which standard search engines do not reach.
E) a network tool that allows employers to "ping" website users and monitor their activity.
Q:
The primary difference between a standard wiki and an enterprise wiki system is
A) standard wikis offer superior control of information and confidentiality.
B) enterprise wiki systems are available free of charge.
C) standard wikis do not have a "sandbox" feature.
D) enterprise wiki systems offer additional features for business use.
E) standard wikis offer change monitoring alerts, but enterprise wiki systems do not.
Q:
When a team that has never worked together collaborates on communication efforts,
A) it's important to give members time to bond before getting down to business.
B) you don't have time to have team members get to know one another--work should begin immediately.
C) you should expect poor results.
D) members should always meet in person and never rely on meeting technologies.
E) they should avoid trying to reach consensus, since it is nearly impossible.
Q:
When working in teams, getting your point across
A) is simply a matter of making a strong argument.
B) should always be abandoned if you think it might offend someone else on the team.
C) must be your primary goal, even if it means holding up team progress.
D) is easier when you wait until others are ready to hear your arguments.
E) should be done aggressively, since it's important to let everyone know you're in charge.