Q&A Hero

Q: Your textbook recommends __________ as the most effective method of note taking for listening to a speech. a. writing down a speakers most interesting ideas b. making a full-sentence outline c. using the Harvard listening system d. trying to write down everything a speaker says e. creating a key-word outline

Q: Mark is listening to a speakers evidence during a persuasive speech on nuclear power. According to your textbook, Mark should be asking: a. Is the evidence sufficient to support the speakers claims? b. Is the evidence taken from objective sources? c. Is the evidence relevant to the speakers claims? d. all of the above e. a and c only

Q: Alena is listening to a speakers evidence during a speech on genetically modified foods. According to your textbook, Alena should be asking: a. Is the evidence from objective sources? b. Is the evidence consistent with the speakers delivery? c. Is the evidence relevant to the speakers claims? d. all of the above. e. a and c only.

Q: When listening for a speakers evidence, you should keep an ear out for its a. sufficiency. b. accuracy. c. objectivity. d. relevance. e. all of the above.

Q: According to your textbook, one way to focus your listening is to a. concentrate on what the speaker is wearing. b. try to remember every word the speaker utters. c. engage in mental arguments with the speaker. d. pay attention to feedback from other listeners. e. listen for the speakers main points.

Q: According to your textbook, people with inefficient note-taking skills usually suffer from which problem(s)? a. They dont know what to listen for. b. They dont know how to record what they listen for. c. They dont know the difference between paraphrases and quotations. d. all of the above e. a and b only

Q: According to your textbook, skilled listeners do not try to absorb a speakers every word. Rather, they focus on three major aspects of a speech. Those aspects include a. main points. b. evidence. c. technique. d. all of the above. e. a and b only.

Q: Which of the following is recommended by your textbook as a way to improve your listening? a. Try to remember everything the speaker says. b. Pay close attention to feedback from other listeners. c. Concentrate solely on the speakers gestures and eye contact. d. Suspend judgment until you hear all the speaker has to say. e. Do not take written notes as the speech is in progress.

Q: What does your textbook say is the first step to improving your listening skills? a. Resist distractions during a speech. b. Focus on the speakers message. c. Take listening seriously. d. Suspend judgment until the end of the speech. e. Learn to empathize with the speaker.

Q: Jessica watched a debate among four local candidates for mayor. After the debate, she couldnt remember much of what the candidates said or stood for, but one good-looking candidate with a polished delivery really made an impression on her. Which of the following was most likely to have impeded Jessicas listening? a. not taking careful enough notes b. concentrating too hard on everything the candidates said c. failing to suspend judgment d. being distracted by external interference e. focusing on personal appearance and delivery

Q: A representative from the FBI visited Marshalls criminology class to talk about new communications technology. When Marshall saw that the speaker was a middle-aged woman, he couldnt concentrate on anything she said. He had been expecting the speaker to be young, and he kept thinking to himself, What could someone her age know about the latest technology? According to your textbook, what aspect of poor listening was Marshall exhibiting? a. listening for technique b. focusing on personal appearance c. concentrating on details d. all of the above e. a and b only

Q: Which of the following is one of the four major causes of poor listening discussed in your textbook? a. focusing on a speakers appearance or delivery b. taking key-word notes during a speech c. suspending judgment about a speakers ideas d. concentrating on a speakers evidence and reasoning e. listening empathically rather than critically

Q: Matts political science professor announces that next week there will be a guest lecture by peace activist Rachel Phelps entitled The History of War, the Prospects for Peace. Matt decides to skip class that day, saying to himself, What can a peace activist possibly tell me about war? What aspect of poor listening identified in your textbook is Matt exhibiting in this example? a. failing to concentrate b. jumping to conclusions c. rejecting the speakers frame of reference d. giving in to distractions e. suspending judgment

Q: Ted is listening to the introduction of Janines speech when he thinks to himself, Man, this is really going to be boring. What aspect of poor listening identified in your textbook is Ted exhibiting in this example? a. listening too hard b. jumping to conclusions c. rejecting the speakers frame of reference d. giving in to distractions e. not listening comprehensively

Q: Margaret is passionately committed to animal rights. At an evening lecture required for her biology class, she learned that the title of the speakers talk was The Importance of Animal Experimentation to Medical Advances. Offended and sure that the speaker had nothing ethical or interesting to say, Margaret paid no attention at all during the lecture. According to your textbook, the primary cause of Margarets poor listening was a. poor concentration. b. focusing on the speakers topic. c. being distracted by external interference. d. jumping to conclusions. e. spare brain time.

Q: As Jenell listened to her classmates speech explaining the differences between collision insurance and comprehensive insurance, it reminded her that she needed to pay her insurance bill before the end of the day. Then, rather than listening to the speaker, she started thinking about all the other things she had to do that day. According to your textbook, the primary cause of Jenells poor listening is a. not concentrating. b. focusing on the speakers topic. c. being distracted by external interference. d. personalizing the topic. e. listening too hard.

Q: Which of the following is included among the four major causes of poor listening discussed in your textbook? a. trying to remember everything the speaker says b. jumping to conclusions about the speakers ideas c. taking written notes while the speech is in progress d. all of the above e. a and b only

Q: Although most people speak at a rate of 120 to 150 words a minute, the brain can process words at a rate of a. 100 to 200 words a minute. b. 200 to 400 words a minute. c. 400 to 800 words a minute. d. 600 to 900 words a minute. e. 1000 to 1200 words a minute.

Q: Giving excessive attention to the details of a speech is an example of a. listening too hard. b. giving in to distractions. c. listening for technique. d. jumping to conclusions. e. focusing on delivery.

Q: Devon is president of the Minority Student Organization. He is listening to the Dean of Students present her plan for a new multicultural center so he can decide whether or not to support the plan. According to your textbook, Devon is engaged in _________ listening. a. reflective b. personal c. empathic d. critical e. receptive

Q: Kristen is listening to a political candidates speech for purposes of deciding whether to accept or reject the speakers message. According to your textbook, Kristen is engaged in __________ listening. a. comprehensive b. judgmental c. critical d. empathic e. judicious

Q: Brians fraternity is deciding whether to become alcohol free. On the evening of the vote, speakers present arguments on both sides of the issue. Because Brian has to decide whether to accept or reject the proposed policy, he is engaged in __________ listening. a. emphatic b. appreciative c. comprehensive d. critical e. intimate

Q: Taras campus organization has invited several travel agents to speak to the group about their best deals on trips for spring break. As Tara listens, she is deciding which travel package is the best one for her. During the presentations, she is engaged in which form of listening? a. critical b. appreciative c. comprehensive d. empathic e. intimate

Q: Natasha and Ramone are listening to a realtor who is encouraging them to buy a house they looked at earlier in the day. As they listen, they are trying to decide whether or not to purchase the house. According to your textbook, Natahsa and Ramone are engaged in __________ listening. a. critical b. appreciative c. comprehensive d. empathic e. intimate

Q: According to your textbook, when you listen to evaluate a speakers message for purposes of accepting it or rejecting it, what kind of listening is involved? a. critical b. reflective c. evaluative d. empathic e. comprehensive

Q: A new class registration system has been established on campus. Tonight, a representative from the Registrars office will speak about how to use the new system. You will be listening to the speaker in hopes of understanding the steps involved in registering for classes next semester. As explained in your textbook, you will be engaged in ___________ listening. a. intimate b. critical c. empathic d. comprehensive e. appreciative

Q: Leon is listening to his chemistry instructor review the steps for this weeks lab assignment. Because Leon has to understand and follow these directions carefully, your textbook would say he is engaged in __________ listening. a. assertive b. empathic c. comprehensive d. appreciative e. engaged

Q: Brad is listening to a speaker explain how a new computer program works so Brad can use it in his business. According to your textbook, Brad is engaged in __________ listening. a. passive b. appreciative c. active d. comprehensive e. empathic

Q: Julia is listening to her meteorology professor explain how to interpret images from Doppler radar. Because Julias goal is to understand the information being presented, she is engaged in __________ listening. a. attentive b. comprehensive c. appreciative d. empathic e. critical

Q: Nuzhat is listening to provide emotional support to her friend Sousan, who is talking about the health of her aging parents. According to your textbook, Nuzhat is engaged in __________ listening. a. critical b. appreciative c. empathic d. intimate e. comprehensive

Q: Gerald is listening to comfort a friend whose apartment has just been burglarized. According to your textbook, Gerald is engaged in __________ listening. a. intimate b. empathic c. comprehensive d. appreciative e. sympathetic

Q: Max is smiling and nodding his head as he listens to a toast at a friends wedding. According to your textbook, Max is engaged in __________ listening. a. critical b. appreciative c. comprehensive d. empathic e. personal

Q: Lance is enjoying Chris Rocks stand-up comedy routine at the Civic Center. According to your textbook, Lance is engaged in __________ listening. a. critical b. appreciative c. comprehensive d. empathic e. intimate

Q: Fletcher is listening for pleasure as a friend discusses her trip to Australia. According to your textbook, Fletcher is engaged in __________ listening. a. appreciative b. receptive c. personal d. comprehensive e. empathic

Q: Sarah is listening to her roommate to provide emotional support in a time of distress. According to your textbook, Sarah is engaged in __________ listening. a. critical b. appreciative c. empathic d. personal e. comprehensive

Q: According to your textbook, effective listening skills are important for a. speakers. b. audiences. c. students. d. all of the above. e. b and c only.

Q: According to your textbook, effective listening can help you do which of the following? a. gather information and communicate it accurately to others b. learn effective techniques that you can use in your own speeches c. get promoted in your job d. all of the above e. a and c only

Q: When business managers are asked to list the communication skills most crucial to their job, they usually rank __________ number one. a. conversation b. critical thinking c. listening d. public speaking e. writing

Q: Even when we are listening carefully, we usually grasp only about __________ percent of what we hear. a. 20 b. 30 c. 40 d. 50 e. 60

Q: People spend more time __________ than in any other communication activity. a. speaking b. writing c. reading d. listening e. discussing

Q: T F Taking notes on a speakers key points and supporting material will help improve your listening ability and retention. Multiple-Choice Questions (Students are to indicate the best answer for each question by circling the correct letter.)

Q: T F Note taking is usually a barrier to effective listening.

Q: T F According to your textbook, when focusing your listening, you should concentrate on a speakers main points, evidence, and technique.

Q: T F If you disagree with a speaker, you have nothing to gain by listening carefully.

Q: T F Suspending judgment means that you need to accept uncritically whatever a speaker says.

Q: T F According to your textbook, reviewing mentally what a speaker has said is a good way to avoid becoming distracted in a speech.

Q: T F Jumping to conclusions can be a barrier to effective listening even when a speaker and a listener know each other very well.

Q: Explain the following statement: It is important to keep in mind that ensuring a persons freedom to express her or his ideas does not imply agreement with those ideas. You can disagree entirely with the message but still support the speakers right to express it.

Q: Identify and explain the three guidelines for ethical listening discussed in your textbook.

Q: Explain the following statement: Speechmaking is a two-way street. Just as public speakers have ethical responsibilities, so too do listeners.

Q: What are the three types of plagiarism discussed in your textbook? Give a hypothetical example of each type.

Q: Explain two reasons why it is important from an ethical standpoint for a public speaker to be fully prepared for each speech.

Q: Briefly discuss the ethical importance of avoiding sexist, racist, and other forms of abusive language in a public speech.

Q: Identify and discuss four of the basic guidelines presented in your textbook for ethical speechmaking.

Q: Briefly explain the following statement: Public speaking is a form of power and therefore carries with it heavy ethical responsibilities.

Q: The three guidelines presented in your textbook for ethical listening are: a. b. c.

Q: To _______________ is to restate or summarize an authors ideas in ones own words.

Q: _______________ plagiarism occurs when a speaker copies passages from a few sources and strings them together in a speech.

Q: _______________ plagiarism occurs when a speaker fails to give credit for particular parts of the speech that are borrowed from other people. Incremental

Q: _______________ plagiarism occurs when a speaker steals a speech entirely from another source and passes it off as his or her own.

Q: Representing someone elses information in a speech or paper as though it were your own is called _______________ .

Q: The five guidelines in your textbook for ethical public speaking are a. b. c. d. e.

Q: According to the ancient Roman rhetorician Quintilian, the ideal of ethical speech-making is the _______________ person speaking _______________ .

Q: _______________ is the branch of philosophy that deals with issues of right and wrong in human affairs.

Q: In his persuasive speech, Jeremy argued that the category sexual orientation should be added to his states civil rights law. Most of Jeremys classmates listened carefully to his argument. Some were persuaded, while others continued to believe that the current system was justified. Two audience members disagreed so strongly with Jeremy that instead of listening, they wrote notes back and forth to each other throughout the speech. Which of the following statements best describes the issues of ethical listening involved in this situation? a. Everyone in the class was an ethical listener because no one interrupted Jeremy or prevented him from speaking. b. The people who listened carefully to Jeremys arguments were ethical listeners, regardless of whether they were persuaded. c. The two classmates who refused to listen to Jeremys speech and wrote notes back and forth violated the guidelines for ethical listening. d. all of the above e. b and c only

Q: A listeners ethical obligation to avoid prejudging a speaker means that a listener should a. agree with everything the speaker says. b. strive to understand the speaker before criticizing his or her ideas. c. focus on the speakers delivery when responding to the speech. d. all of the above. e. a and c only.

Q: According to your textbook, the ethical obligations of listeners include a. judging the speaker on the basis of his or her delivery. b. listening to the speaker courteously and attentively. c. maintaining the free and open expression of ideas. d. all of the above. e. b and c only.

Q: A listeners ethical obligations include a. being courteous and attentive during a speech. b. agreeing with everything a speaker says. c. maintaining the free and open expression of ideas. d. all of the above. e. a and c only.

Q: According to your textbook, the guidelines for ethical listening in a public speaking situation include a. maintaining the free and open expression of ideas. b. judging the speaker on the basis of her or his prestige. c. taking accurate notes of what the speaker says. d. all of the above. e. a and c only.

Q: According to your textbook, the ethical obligations of listeners in a public speaking situation include a. maintaining the free and open expression of ideas. b. judging the speaker on the basis of her or his prestige. c. being courteous and attentive during the speech. d. all of the above. e. a and c only.

Q: The three guidelines for ethical listening discussed in your textbook are a. listen attentively, take accurate notes, and avoid prejudging the speaker. b. support free speech, avoid name-calling, and listen attentively. c. listen attentively, avoid prejudging the speaker, and support free speech. d. take accurate notes, support free speech, and avoid name-calling. e. avoid stereotyping the speaker, support free speech, and take accurate notes.

Q: When Sophia attended the first discussion section for her math class and heard her instructor begin speaking with an unfamiliar accent, she immediately decided, I wont learn anything from this teacher. Sophia failed to uphold which guideline for ethical listening? a. Listen attentively. b. Avoid prejudging the speaker. c. Take accurate notes. d. Support free speech. e. Avoid name-calling.

Q: To avoid plagiarism when using information from an Internet document in your speech, your textbook recommends that you keep a record of a. the title of the document. b. the author or organization responsible for the document. c. the date on which you accessed the document. d. all of the above. e. a and b only.

Q: Jerome found several excellent sources for his informative speech. He pulled key information from them, blended those ideas into his own perspective, and cited his sources when he presented the speech. Which of the following statements best describes this situation? a. Jerome is ethical because he cited his sources and used them to develop his own slant on the topic. b. Jerome is guilty of incremental plagiarism because he used quotations and paraphrases from other people in his speech. c. Jerome is ethical because he did not copy his speech from a single source. d. Jerome is guilty of patchwork plagiarism because he used ideas from several different sources in his speech. e. Jerome is guilty of global plagiarism because he did not develop his speech entirely from his own knowledge and experience.

Q: Emil began his research early and found some excellent sources for his informative speech. He cut and pasted passages from several Web sites into a file in his word processor. When he started putting his speech together, he used some complete sentences from the cut-and-pasted materials, paraphrases from other passages, and several original ideas of his own. Unfortunately, Emil forgot to record his sources in his research notes, so he didnt cite any of the sources in his speech. Which of the following statements best describes Emils situation? a. Emil is guilty of global plagiarism. b. Emil is ethical because he used many of his own ideas. c. Emil is ethical because he started his research early and found good materials. d. Emil is ethical because he meant to take better notes about his sources. e. Emil is guilty of incremental plagiarism.

Q: Which of the following does your textbook recommend as a way to steer clear of incremental plagiarism? a. Avoid using direct quotations from other people in your speech. b. Only use your original ideas so there is no risk of plagiarism. c. Avoid citing sources that might make someone suspect plagiarism. d. Cite the sources of all quotations and paraphrases in your speech. e. Avoid paraphrasing information from other people in your speech.

Q: Which of the following does your textbook recommend as a way to avoid incremental plagiarism? a. Avoid doing research on the Internet. b. Give credit to the sources of all ideas that you paraphrase. c. Use encyclopedias for basic factual information. d. all of the above e. a and b only

Q: According to your textbook, __________ plagiarism occurs when the speech as a whole is ethical but the speaker fails to give credit for particular quotations and paraphrases. a. incremental b. patchwork c. accidental d. incidental e. global

Q: According to your textbook, __________ plagiarism occurs when the speech as a whole is ethical but the speaker fails to give credit for particular quotations and paraphrases. a. incidental b. informative c. inferential d. invalid e. incremental

Q: Which of the following does your textbook recommend as a way to avoid patchwork plagiarism? a. Do most of your research on the Internet. b. Take all the notes from each source on a single page. c. Consult a large number of sources in your research. d. all of the above e. b and c only