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Q:
Cultures that place more emphasis on informal education include Gambia and Bangladesh.
Q:
____________ culture dines in a kneeling position on a tatami mat.
a. Chinese
b. Japanese
c. Indian
d. French
Q:
The intercultural negotiation process steps involve site and team selection, relationship building, opening talks, discussions, and agreement.
Q:
The literacy rate for Germany and Saudi Arabia is about the same.
Q:
Which of the following is not a "netiquette" to avoid?
a. Flaming
b. Manners
c. Shouting
d. Dissing
Q:
Which statement regarding consumption taboos is incorrect?
a. Strict Muslims do not consume pork.
b. Hindus do not eat any beef; the cow is considered sacred.
c. Orthodox Jews eat only cattle or fowl that has been ritually slaughtered so that it is "kosher."
d. U.S. persons do not eat horse meat because of religious taboos.
Q:
Japan, Canada, and France have a literacy rate of about 99 percent.
Q:
When talking on the telephone, the initial impression is formed mainly by _________, rather than on the words spoken.
a. How you initially address the receiver of the telephone call.
b. The conciseness of the message; avoid rambling to get your message across.
c. Vocal quality.
d. None of the above, it is based on the words spoken.
Q:
Which statement regarding special foods is incorrect?
a. Corn-on-the-cob, a U.S. food, is considered a food for animals only in other countries.
b. Most countries enjoy popcorn.
c. Eating sheep's eyeballs in Saudi Arabia is common.
d. In Mexico, chicken soup may contain the chicken's feet.
Q:
Educational systems in the United States and Japan provide for open access for all children.
Q:
In which of the following countries does the surname come first, followed by the given name?
a. China
b. Germany
c. England
d. Italy
Q:
Appropriate public behavior in the United States includes
a. giving priority to older persons when waiting in line.
b. speaking quietly in elevators.
c. keeping to the left when walking on the street.
d. treating service personnel with courtesy and respect.
Q:
The political systems of England and Japan are quite different.
Q:
____________ refers to customs and regulations dealing with diplomatic etiquette and courtesies expected in official dealings with persons in various cultures.
a. Etiquette
b. Protocol
c. Custom practices
d. Regulatory dealings
Q:
Which statement regarding office customs/practices is incorrect?
a. U.S. employees are expected to keep busy while at work even during slow periods.
b. Peru has one of the longest workweeks in the world.
c. U.S. firms give more and longer breaks than do most European companies.
d. In the United Kingdom, the only grounds for job termination are criminal behavior.
Q:
Inherited rule will be eliminated in Saudi Arabia after the current crown prince serves.
Q:
______________ is a paragraph in a bad news letter that tells what the letter is about with a pleasant tone but says neither yes nor no.
a. Opening
b. Overview
c. Introduction
d. None of the above
Q:
Which statement regarding holidays is incorrect?
a. Germany has a carnival season similar to Mardi Gras.
b. Many countries celebrate New Year's Day.
c. Many Japanese companies close from April 29 to May 5.
d. June is a bad time to conduct business in Europe as this is considered the vacation month.
Q:
Both Canada and Japan have strong economies worldwide.
Q:
Women writing to men internationally must?
a. Be careful about the tone and word choice.
b. Give compliments based on the department rather than from the woman directly.
c. Must soften direct words such as "expect" and "require."
d. All of the above
Q:
Which statement regarding dress and appearance is correct?
a. When visiting Saudi Arabia, wear the Arabic white, flowing robe and headcloth to show respect for the culture.
b. Shoes should be removed when entering most Asian homes.
c. Women conducting business in the Arab countries should wear pants and long-sleeved blouses or jackets.
d. Wearing black or solid white in Thailand is appropriate; however, women should avoid wearing bright colors.
Q:
Unemployment is lower in Japan than in France.
Q:
Which of the following is a guideline for "internationalizing" the English language?
a. Use emoticons to express your tone.
b. Avoid formal tone which may be hard for people in other cultures to understand.
c. Be aware of the words with a unique meaning in some cultures.
d. All of the above
Q:
Which statement regarding business casual attire is incorrect?
a. The trend toward casual dress in U.S. firms seems to be on the wane.
b. Wearing casual attire in Japanese firms is common.
c. In the Philippines casual attire is more common than in many European firms.
d. Some U.S. companies are revoking casual dress policies because their corporate image is suffering.
Q:
Mexico's economy is very similar to that of England.
Q:
Multinational businesses in the United States have found that the __________ is more dependable than the mail service in many countries.
a. Telephone
b. Fax machine
c. Email service
d. None of the above
Q:
Which statement regarding cultural business attire is incorrect?
a. The French are very fashion conscious.
b. Business dress in Europe is the same as in the United States.
c. Japanese women wear only muted colors to the office.
d. People in Canada dress more formally than do U.S. people.
Q:
The U.S. economic system is capitalistic with socialistic overtones.
Q:
In which of the following countries are you likely to have a resume of 20-30 pages?
a. Germany
b. South Korea
c. Spain
d. United Kingdom
Q:
The general rule for business dress in all cultures, according to Axtell, is to
a. wear dark colors.
b. wear jackets at all times.
c. dress very conservatively and be very "buttoned up."
d. dress as people in the host culture dress.
Q:
Rules are formed to
a. clarify cloudy areas of norms.
b. identify culturally ingrained principles of correct and incorrect behaviors.
c. clarify behavioral expectations of positions within a culture.
d. provide a means of exchanging information and assistance.
Q:
Which of the following was not included in Lash's suggestions for writing email messages to international colleagues?
a. Use a collaborative tone.
b. Use all capital letters to get your point across.
c. Avoid dwelling on cultural differences.
d. Use short, simple sentences.
Q:
Which of the following statements is incorrect related to cultural taboos?
a. Pregnant women of Madagascar may not walk the streets after sundown.
b. In Malaysia pointing with one's index finger is taboo.
c. In Indonesia the head should not be touched by someone else.
d. In the Russian States it is taboo to wear a coat indoors.
Q:
Which of the following does NOT fit the typical stereotype of persons in the United States?
a. friendly
b. hard working
c. monolingual
d. stingy
Q:
The preferred letter writing styles used in the United States are?
a. Indented letter and block letter
b. Block letter and modified block
c. Indented letter and modified block
d. Only modified block
Q:
Which of the following is an inaccurate representation of a cultural superstition?
a. The result of having three persons in a photograph is that the middle person will die.
b. Attaching old shoes to the car of newlyweds assures prosperity and long life.
c. Important events should not be scheduled on Tuesday the thirteenth; this is an unlucky day.
d. Bathing on New Year's Day will wash away a person's good luck.
Q:
According to Axtell's research, U.S. persons have certain stereotypes of people of other nationalities. Which of the following stereotypes is INACCURATE?
a. The French are rude and chauvinistic.
b. Asians are xenophobic.
c. Italians are demonstrative and talkative.
d. The English are friendly and informal.
Q:
Authors of business communication textbooks recommend using the direct approach for beginning all of the following except?
a. Good news
b. Direct request/inquiries
c. Neutral messages
d. Bad news
Q:
Which of the following types of humor would be acceptable internationally?
a. humorous stories about golfers
b. cartoons depicting differences in minorities
c. jokes about sex
d. humorous stories comparing religions
Q:
A stereotype is
a. a particular definitive description of a culture.
b. invariant across all cultures.
c. a perception about a particular group.
d. not culturally based.
Q:
Content errors that refer to errors in meaning are?
a. Systematic errors
b. Syntactic errors
c. Lexical errors
d. Lexitactic errors
Q:
Which of the following statements related to male and female relationships is incorrect?
a. A stereotype of U.S. women is that they are domineering.
b. American men are viewed as weak.
c. A stereotype of Latin American males is that they pursue women for sexual relationships.
d. According to U.S. managers working in Mexico, gender discrimination in that country is uncommon.
Q:
The primary dimensions of culture include
a. language, physical, and knowledge.
b. language, physical, and psychological.
c. physical, environment, and nonverbal.
d. human behavior, environment, and processes.
Q:
____ percent of incoming international messages that are in English.
a. 99
b. 96
c. 87
d. 80
Q:
Which of the following statements related to verbal expressions is incorrect?
a. The U.S. expression, "Don't mention it," in response to a favor is viewed as rude by persons of other cultures.
b. The U.S. expression, "How's it going?" is confusing for persons for whom English is a second language.
c. Small talk often includes comments about the weather.
d. In the United States small talk may include discussions of one's family or personal life.
Q:
Successful corporations have found that the values, beliefs, and behaviors of the parent corporation
a. do not need to be the beliefs, values, and behaviors of their offices in other cultures.
b. should be the beliefs, values, and behaviors of their offices in other cultures.
c. are the most important variables for success.
d. are unimportant variables for success.
Q:
In today's global markets, it is important to understand other's cultures in order to communicate effectively. Using the information discussed in the first six chapters of our textbook and information contained in the videos, discuss the cultural dissimilarities (education, family and marriage, political, religion, attitudes towards women, and work attitudes) that exist between the United States and the Japanese culture. Next, discuss why it is important to understand these dissimilarities and ways to overcome them.
Q:
Which of the following statements related to greeting and handshaking customs is incorrect?
a. A firm handshake is the norm in the U.S. and Germany.
b. In China bowing is a customary greeting behavior.
c. People of Finland typically hug each other when greeting.
d. The "bear hug" is a common form of greeting between males who are good friends in the Russian Federation.
Q:
An acculturated person
a. has become part of the melting pot.
b. has become socioculturally assimilated.
c. understands his or her own culture.
d. accepts another culture's ideas.
Q:
Which of the following are rewards for global managers living abroad?
a. Cost-of-living
b. Home-leave
c. Medical
d. Car and driver
e. All of the above
Q:
U.S. laws against bribery are the most restrictive in the
world.
Q:
Which of the following is NOT a recognized area of cultural intelligence?
a. interpersonal intelligence
b. linguistic intelligence
c. spatial intelligence
d. synergistic intelligence
Q:
In which of the following cultures is government and religion separate?
a. Mexico
b. Iran
c. Finland
d. United Arab Emirates
Q:
People of the United States are comfortable with touching strangers in public places.
Q:
Which of the following communication barriers is due to a lack of similar life happenings?
a. cultural
b. emotional
c. experiential
d. perceptual
Q:
Which of the following characteristics concerning women in comparison to men in intercultural communication is true?
a. Women adapt better than men in intercultural situations.
b. Women manage adversity better.
c. Women have a greater risk of failure and criticism than men.
d. All of the above
Q:
U.S. hiring and firing practices are very similar to those in France.
Q:
Judy was telling all her friends about what happened at the conference; however, she did not tell them about the job offer she received at the conference.
a. It was wrong of Judy to not share the job information.
b. Information that Judy was willing to share with friends was hidden from their view.
c. What Judy was telling her friends was an example of frontstage culture; however, the job offer is an example of backstage culture.
d. Judy thought her friends would not want to know about the job offer.
Q:
Colloquialisms are?
a. Includes idioms and other informal language.
b. Informal phrases often associated with certain regions of the country.
c. Formed from initial letters.
d. Inoffensive expressions that are used to place offensive words with negative connotations.
Q:
The soles of the feet should not be shown in Arab cultures.
Q:
Norms are
a. learned through enculturation.
b. clarifications of rules.
c. behavioral expectations of a group.
d. unusual group behaviors.
Q:
The Dutch
a. Tend to plan and schedule rather than be spontaneous.
b. Enjoy a relaxed and informal lifestyle.
c. Are seen as friendly and outgoing people.
d. Value tolerance and fairness and enjoy owning property.
Q:
Wearing white for business in Thailand is inappropriate.
Q:
Which of the following are examples of subgroups?
a. Jews, Christians, and Muslims.
b. Youth gangs, prostitutes, and drug addicts.
c. Senior citizens, teenagers, and babies.
d. Latin Americans, African Americans, and Asian Americans.
Q:
Which of the following systems are found in all cultures?
a. Economic systems
b. Political systems
c. Social hierarchies
d. A & C only
e. All of the above
Q:
Asking an Arab man about the health of his wife is taboo.
Q:
A business is globalized when it
a. sells in another country.
b. has a distributor in another country
c. can market its product anywhere in the world.
d. produces in another country.
Q:
Which following pairing is correct?
a. Laos and Marshall use barter
b. Belize and Cambodia are communistic
c. Sweden and China are socialistic
d. United States and Japan are capitalistic
Q:
While superstitions are treated casually in the United States, they are taken quite seriously in some cultures.
Q:
In a geocentric multinational management practice
a. all capital investments are in one country.
b. the dominant cultural group is considered.
c. there is a common framework with regional control.
d. facilities are run differently by region.
Q:
It is important to study intercultural business communication because?
a. It addresses procedural, substantive, and informal global problems.
b. It allows you to become involved with the substantive, cultural level, and become sensitized to differences.
c. Allows you to work on the procedural issues of country-to-country, diplomacy, and legal contexts.
d. All of the above
Q:
Germans do not find humor appropriate during business meetings.
Q:
Which of the following multinational management orientations considers the culture of the country in which the firm is located without a common corporate framework?
a. ethnocentric
b. polycentric
c. geocentric
d. regiocentric
Q:
Which is a verbal style in the United States?
a. They rise above and embellish facts.
b. Men speak more and more often than women; and women use more emotion when speaking.
c. They prefer less talkative persons and value silence.
d. Do not use first names unless they are close friends.
Q:
Humor is a universal human characteristic; people of most cultures find similar things humorous.
Q:
Businesspeople with a domestic mindset are open to surprises.
Q:
__________ refers to the effect of social and cultural differences upon a language.
a. Language diversity
b. Sociolinguistics
c. Alternative languages
d. Repartee languages
e. None of the above
Q:
It is widely accepted in the United States that men and women can have a work relationship which does not have a sexual component.
Q:
Corporate leaders need a global mindset to be successful in the international workplace.
Q:
Polychronic people
a. Concentrate on the task.
b. Borrow and lend things often.
c. Are committed to the task.
d. Are accustomed to short-term relationships.