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Q:
Flaming is an e-mail term that refers to typing a message in all capital letters.
Q:
The ability to look at social behavior from another culture's view?
a. Perception
b. Semantics
c. Attribution
d. Attitudes
Q:
Negative information should not be communicated via e-mail.
Q:
____ are social principles, goals, or standards accepted by persons in the culture.
a. Values
b. Ethics
c. Standards
d. Attitudes
Q:
In the Japanese society, knowing the rank of people with whom you conduct business is very important.
Q:
An economic system is a?
a. Relationship between different groups or are enduring and relatively stable patterns of relationship emphasizing the idea that society is grouped into structurally related groups or sets of roles with different functions, meanings, or purposes.
b. The way in which the products that meet the material needs of the people are produced, distributed, and consumed.
c. A complete set of institutions, interest groups (such as political parties, trade unions, lobby groups) the relationships between those institutions are the political norms and the rules that govern their functions.
d. Theoretically regarded as a way of the government makes a policy and also to make them more organized in their administration.
Q:
India has a caste system; each caste has its own status and rights.
Q:
The way formal and informal communications are handled are?
a. Social reciprocity
b. Social interactions
c. Social hierarchy
d. Intermediaries
Q:
Status is associated with education in the United States.
Q:
In this country family is more important than the individual, and the elderly are highly respected and expected to be taken care of by their children.
a. Germany
b. Singapore
c. China
d. England
e. None of the above
Q:
An exchange of business cards is more common in the United States than in other countries.
Q:
In which of the following countries is the political leader elected by the Electoral College, and other positions are voted on by the people?
a. France
b. United States
c. New Zealand
d. The Netherlands
Q:
A firm handshake is a polite way to greet someone in any culture.
Q:
__________ has a 91% overall literacy rate.
a. Canada
b. China
c. United States
d. India
Q:
When introducing Maria Revilla Castillo from Venezuela, address her as Seora Revilla.
Q:
India's well-educated people are currently being used in which of the following.
a. Farming
b. Handcrafts
c. Modern industries
d. Support services
e. All of the above
Q:
Introductions are more formal in the United States than in Germany.
Q:
The following description describes which of the following economies. "The economy is capitalistic with socialistic controls in the areas of health care and the retirement system. Manufacturing, mining, fishing, farming, and food processing drive the economy."
a. Australia
b. Germany
c. Canada
d. South Korea
e. France
Q:
Which culture would be the most direct with bad news?
a. United States
b. France
c. Germany
d. Latin America
Q:
A socialization process you go through to adapt to your society is?
a. Enculturation
b. Acculturation
c. Adaculturation
d. Cultural synergy
e. None of the above
Q:
From the perspective of the Japanese, U.S. writing would appear
a. condescending.
b. uncaring.
c. too indirect.
d. long.
Q:
Which of the following is a characteristic of a global mindset?
a. Change as opportunity
b. Functional expertise
c. Structure
d. All of the above
Q:
Which of the following statement regarding jog search information in various countries is incorrect?
a. In the United States, most hiring officials prefer you include names, addresses, and telephone numbers of three or four references.
b. In France, it is difficult for someone directly from the university to get a job without experience.
c. In Germany, students often enter into an employment contract while still in college.
d. In Spain, most positions are gained through advertisements rather than through personal referrals.
Q:
Geocentric management is?
a. Practice when the firm is located in one country and all its sales are in one country.
b. Practices consider the culture of the country in which the firm is located.
c. Requires a common framework with enough freedom for individuals to operate regionally to meet the cultural needs of workers.
d. None of the above.
Q:
Which countries include family information on the rsum?
a. Germany and Japan
b. Spain and England
c. England and Japan
d. Spain and Germany
Q:
Which of the following is not one of Borden's seven constructs that individuals must possess if they are going to succeed interculturally?
a. We are culturally literate in our own and other cultures.
b. We are competent in languages of other cultures.
c. We know the position of our culture and other cultures on the four universal dimensions of values and their interaction with the cultural orientation model.
d. We have an understanding of cultural similarities and can use this to connect with others.
e. All of the above are constructs.
Q:
Which countries expect a professional objective as a part of the rsum?
a. Spain and Germany
b. England and Japan
c. Spain and England
d. Germany and Japan
Q:
Which of the following is a stereotype for someone in the English culture?
a. Egocentric
b. Demonstrative
c. Polite
d. Arrogant
e. None of the above
Q:
In which country is a photograph of the applicant typically included with the rsum?
a. France
b. Germany
c. England
d. United States
Q:
Which of the following is not one of the three primary dimensions of culture?
a. Geographic region
b. Psychological
c. Physical
d. Language
Q:
The rsum in the United States
a. is longer than those in Great Britain.
b. is about the same length as those in Germany.
c. resembles those in Spain in length and format.
d. is similar to the rsum in France.
Q:
Although the United States depends on the foreign economic opportunities, there are problems that arise from U.S. citizens working on foreign assignments. Problem(s) that may exist is (are)?
a. Government issues
b. Trouble adapting to the climate
c. Finances
d. A & C only
e. All of the above
Q:
Which of the following statements related to e-mail is incorrect?
a. Messages should be responded to within 48 hours.
b. Messages should be kept to two screens.
c. An inside address is not used.
d. Devising an electronic signature is recommended.
Q:
Often intercultural, international, and multicultural are used interchangeably; however, there are distinctions. Intercultural business communication is?
a. Communication that takes place between nations and governments; it is formal and ritualized.
b. Communication within and between businesses that involves people from more than one culture.
c. Communication among members of the same culture.
d. Communication in which two cultures learn to adapt materials and adopt practices from each other.
Q:
Which of the following statements concerning e-mail messages to international colleagues is incorrect?
a. Use phrases such as "hello" in the customer's language.
b. Avoid asking questions starting with the word "why."
c. Use primarily compound and complex sentences.
d. Apologize when a mistake has been made even though you do not think you are at fault.
Q:
Matching:83)Values, ideals and beliefs that one inherits from one's culture 84) A paragraph that begins a U.S. bad news letter 85) Explains how social structure affects language; speech emerges in restricted or elaborated codes 86) Ability of a corporation to market a product anywhere in the world 87) Family system where one man has many wives 88) Time system where people tend to do one thing at a time 89)Gaze and eye contact 90)Language that is indirect and nonverbal 91) Each nation can do as it wishes within its boundaries 92) Application of laws beyond U.S. border 93) Focuses on explanations of behavior from the point of view of a person in the host country 94) Groups possessing traits that distinguish them from others within a larger society/culture 95) Patterns of personality that exist for groups that share a common culture 96) Problem solving that starts with facts and goes to generalizations 97) Adapting to the cultural patterns of one's society 98) Belief that language functions as a way of shaping one's experiences; includes structural and semantic aspects of a language 99) Plans organized to achieve a desired working relationship 100) The political principle of centralized social and economic control A. AcculturationB. Act of State DoctrineC. Attribution TrainingD. Bernstein HypothesisE. BufferF. ChronemicsG. CollectivismJ. Cultural noiseK. Doctrine of Sovereign ComplianceL. EnculturationM. ExtraterritorialityN. GlobalizationO. High ContextP. Inductive MethodR. MonochronicS. Negotiation StrategiesT. OculesicsU. PolyandryV. PolychronicW. PolygynyX. National cultureY. Sapir-Whorf HypothesisZ. Subgroup
Q:
For these cultures the surname is placed before the given name:
a. Russian and Polish
b. Japanese and Chinese
c. Chinese and Indian
d. Russian and Japanese
Q:
The U.S. Department of Commerce offers all of the following guidelines for distributor agreements except:
a. Translations should be checked for concise meanings.
b. Disagreements should be settled through an arbitrator.
c. Benefits to both parties should be stated.
d. An oral agreement should conclude the negotiation.
Q:
Which culture types the surnames in business letters in all capital letters?
a. French
b. German
c. Japanese
d. Latin American
Q:
Which statement about contracts is incorrect?
a. If a supplier ships unordered goods to a customer who accepts the shipment, by accepting the shipment the buyer forms a contract.
b. In the U.S., oral contracts are not legally enforceable.
c. In Japan, a contract is always open for renegotiation.
d. Having legal counsel to advise you on the proper way to negotiate contracts in individual countries is recommended.
Q:
"The season for cherry blossoms is here with us and everybody is beginning to feel refreshed" is an appropriate beginning for a letter written by persons from which of the following countries?
a. France
b. Germany
c. Japan
d. Latin America
Q:
Which of the following statements regarding governance structure is incorrect?
a. Market governance adds an arbitrator.
b. Bilateral governance has a strong recognition of a continuing economic relationship.
c. In Unified governance, only one party sets the terms.
d. Trilateral governance fits transactions that involve odd goods or a situation in which the establishment of the relationship is expensive.
Q:
Which of the following statements is correct?
a. Latin Americans use a buffer when delivering bad news.
b. German letters tend to be informal.
c. French letter endings tend to be rather formal.
d. Japanese letters avoid bad news.
Q:
The U.S. antiboycott regulation
a. allows U.S. employees to respond to boycotts.
b. allows U.S. firms to ignore trade agreements with certain countries.
c. prohibits U.S. firms from doing business with countries engaged in war activities.
d. prohibits U.S. firms from refusing to do business with friendly nations or respond to a boycott.
Q:
The French would write a date as follows:
a. September 25, 2---
b. Paris, le 25 septembre 2---
c. 9/25/2---
d. 25th of September, 2---
Q:
Recommended intercultural guidelines before negotiations include all of the following except:
a. Decide on your strategy.
b. Define what you want from the negotiation.
c. Discuss differences and come to agreements rather than legal settlements.
d. Research facts such as culture-specific information.
Q:
Three cultural factors that are important to effective communication include:
a. understanding the business communication in the other culture, knowledge of how business communication is taught in the other culture, and knowing that content errors are more difficult to discern than language errors.
b. understanding the business communication in the other culture, knowing that syntactic errors are important, and a second language makes errors easier to detect.
c. knowledge of how business communication is taught in the other culture, knowing that syntactic errors are important, and a second language makes errors easier to detect.
d. knowing that content errors are more difficult to discern than language errors, understanding the business communication in the other culture, and a second language makes errors easier to detect.
Q:
The four C's of negotiation include all of the following except
a. criteria.
b. compromise.
c. culture.
d. common interest.
Q:
Rsums of one to two pages are common in Mexico.
Q:
Which statement regarding negotiation with Germans is correct?
a. In business, Germans are typically individualistic; however, as people they are very group-oriented.
b. Having technical people as part of the negotiation team is important.
c. To a U.S. person, Germans seem very optimistic.
d. Germans feel personal relationships are an important part of negotiations.
Q:
Getting a position in China is not easy.
Q:
The Competitive Approach Negotiation Model assumes that
a. the negotiators will force the other partner to comply.
b. negotiators will consider national cultural during the process.
c. negotiators are more individualistic and persuasion oriented.
d. both sides prefer a win-win solution.
Q:
Brazilian rsums are quite different from U.S. rsums.
Q:
Which of the following statements regarding negotiation with Japanese people is incorrect?
a. The Japanese use subtle and complex verbal and nonverbal cues.
b. Business meetings should be arranged by an intermediary who has a relationship with both parties.
c. Completing a deal quickly is not important to the Japanese.
d. Negotiation practices are based on keiretsu systems and are viewed as short-term commitments.
Q:
The German rsum is a complete history of a person's education, work, social, and family life.
Q:
Which of the following statements regarding culture specific negotiation is incorrect?
a. Developing personal relationships is not important to the success of negotiations in Nigeria.
b. Russians see time as money; friendships are not crucial to business.
c. In India, bribery is common; and having connections is important.
d. The French expect everyone to act French when doing business including speaking the language.
Q:
Facsimile transmissions are more dependable than mail service in many countries.
Q:
Which statement regarding predeparture training methods is incorrect?
a. The multidimensional approach combines cognitive, affective, and behavioral aspects of training.
b. The self-awareness approach is also called the human relations model.
c. The intellectual model uses a variety of instructional methods such as lectures and video tapes.
d. The interaction approach uses sensitivity training or T-groups.
Q:
In email messages to international colleagues, avoid dwelling on cultural differences.
Q:
Which statement regarding stages of cultural shock is incorrect?
a. The first stage is referred to as the "honeymoon" stage.
b. During the second stage, excitement turns to disappointment.
c. During the third stage, people often cope by making disparaging remarks about the culture.
d. In the fourth phase, there is acceptance and involvement in activities of the culture.
Q:
In letters to people of other cultures, it is a good idea to use first names in the salutations.
Q:
"AsiaShock" may be described as including all of the following stages except
a. frustration with the culture including language and food.
b. unwillingness to understand the rationale behind the local ways of doing things.
c. fascination and excitement about the new culture.
d. labeling Asians as dishonest because they seem to say one thing and do another.
Q:
In their business letters, the French do not usually apologize for mistakes.
Q:
Which statement regarding consumption practices is incorrect?
a. When eating a meal in another country, it is advisable to swallow quickly and avoid asking what it is since you are expected to eat what you are served.
b. Muslims consume alcohol along with most meals.
c. Hindus do not eat any beef.
d. People from India are often vegetarians.
Q:
Generally, the Japanese begin letters with a nonbusiness topic such as the weather.
Q:
Which statement regarding various economies is incorrect?
a. Unemployment is usually high in France.
b. Japan imports almost half of its food supply.
c. The U.S. exports more to China than it imports.
d. Mexico's main trading partner is the U.S.
Q:
Germans use salutations similar to those used in the United States.
Q:
Which statement regarding business attire is incorrect?
a. In the U.S., people dress more conservatively and formally than people in Canada.
b. In a business situation, clothing can enhance your credibility.
c. In Europe, dress is formal; jackets stay on in the office even when the weather is hot.
d. Japanese women dress conservatively and wear muted colors to the office.
Q:
U.S. business letters use the "you approach."
Q:
Which statement regarding introductions is incorrect?
a. First names are used almost immediately by U.S. Americans.
b. The British do not address each other by first names; titles are used.
c. In Colombia, the title "Don" is added to a person's name to show respect.
d. In the Chinese culture, the surname comes first and the given name last.
Q:
Words that draw mental pictures for the reader are good to use.
Q:
Which statement regarding dining practices is incorrect?
a. In Mexico, the main meal of the day usually takes place between 2 and 4 p.m.
b. The practice of serving a glass of water with ice at restaurants is common in most countries.
c. In France, the salad is often served after the main course rather than before.
d. Serving coffee at the end of the meal is common in most cultures.
Q:
Even if the language is common to both cultures, one culture may restrict the meaning of certain words.
Q:
Which statement regarding gift giving is correct?
a. Gifts of liquor or wine are suggested for an Arab.
b. Latin Americans appreciate gifts such as a knife or handkerchief.
c. Avoid giving gifts to the French until a personal relationship has been developed.
d. When dining in a person's home in Western Europe, a gift should be presented upon departure.
Q:
International English is used only by businesspeople that practice English as a second language.
Q:
Which statement regarding gift giving in Japan is incorrect?
a. The Japanese open their gifts in front of the giver.
b. Japanese employees are usually rewarded with large bonuses during the gift giving seasons.
c. Do not surprise a Japanese host with a gift as it might cause the person to lose face.
d. When giving a gift to a Japanese host, avoid gifts manufactured in Asia.
Q:
Many business communication courses in countries other than the United States are simply translation courses.
Q:
Which statement best describes an incorrect handshake?
a. In the United States, a handshake should be firm.
b. An Asian handshake is usually gentle.
c. Germans repeat a brusque handshake upon arrival and departure.
d. A British handshake is firm and repeated frequently.
Q:
Communication theory is taught in all countries.
Q:
General guidelines to follow when conversing with someone from another culture include all of the following except
a. politics is a safe topic in most cultures.
b. avoid telling jokes.
c. avoid personal questions.
d. keep the conversation positive.