Business Communication

Q: Which statement is incorrect? a. Knowing cultural variations in the use of silence is helpful when conversing with persons in another culture. b. Determining cultural meanings associated with various colors is advised to assure that nonverbal messages associated with color are positive ones. c. Good advice when communicating with persons in other cultures is to keep gestures to a minimum. d. Although oral communication varies from culture to culture, nonverbal communication is almost always interpreted the same in each culture.

Q: Which of the following statements regarding cultural differences in correspondence is correct? a. Germans are usually direct with bad news. b. The Japanese avoid negative news altogether. c. The French consider ending on a positive note very important. d. Endings of German letters tend to be informal.

Q: Which statement is incorrect? a. Costly business blunders are often the result of a lack of knowledge of another culture's nonverbal communication patterns. b. Processes of reasoning and problem solving are the same in all cultures. c. Attitudes toward time and use of space convey nonverbal messages in intercultural encounters. d. When in another culture, an appropriate caution would be to watch the behavior of the persons you are talking with and match their style.

Q: Which of the following statements regarding rsums is incorrect? a. In France, the rsum is similar to that in the United States. b. German hiring officials expect the rsum to be one to two pages long. c. A photograph is not included on a U.S. rsum. d. In Spain the rsum is in letter form.

Q: Which statement relating to chromatics is incorrect? a. Chromatics can have negative and positive connotations. b. Americans and Japanese both wear black to funerals. c. Brides in India often wear red or yellow. d. In China, a green hat signifies that your wife or sister is a prostitute.

Q: Guidelines for "internationalizing" the English language include all of the following except: a. Use only the most common meaning of words. b. Avoid slang. c. Avoid action-specific verbs. d. Choose words with singular rather than multiple meanings.

Q: Which statement concerning haptics is incorrect? a. Touching may be interpreted as a form of sexual harassment. b. Some cultures are more comfortable with bodily contact than others. c. Japan is considered a "touch" culture. d. In the Middle East, avoid touching someone with your left hand.

Q: Which statement regarding haptics is incorrect? a. In Thailand, it is offensive to touch the head. b. Japan is considered a "don't touch" culture. c. Greece is considered a "touch" culture. d. In Latin American countries, touching between men is unacceptable.

Q: Which statement regarding oculesics is incorrect? a. People in the United States do not favor direct eye contact. b. People in China lower their eyes as a sign of respect. c. The Japanese direct their gaze below the chin. d. Eye contact is very intense in the Middle East.

Q: Which of the following statements regarding proxemics in the U.S. is inaccurate? a. The personal zone is reserved for very close friends. b. The social zone is used for most business situations. c. The intimate zone may be entered when shaking hands. d. Public distance is the most formal zone.

Q: Which of the following statements related to space is incorrect? a. In the United States, the social zone is used for interacting impersonally in business situations. b. In the United States, offices on the fourth floor have more status than those on the first floor. c. French top-level executives have private offices. d. The Japanese do not consider private offices appropriate.

Q: People of a polychronic system tend to a. concentrate on the job. b. take time commitments seriously. c. borrow and lend things often. d. have short-term relationships.

Q: Which of the following does not belong in the "don't touch" category? a. England b. Japan c. Middle East countries d. United States

Q: Which statement least represents U.S. values? a. U.S. Americans value equality over inequality. b. U.S. Americans value time management over leisure. c. U.S. Americans value directness over indirectness. d. U.S. Americans value history over planning for the future.

Q: Which term refers to communicating through the use of bodily contact? a. kinesics b. haptics c. olfactics d. proxemics

Q: Which of the following statements related to religious influences is incorrect? a. In the United States, religious observances rarely interfere with business. b. Muslims stop work five times a day to pray. c. Religious beliefs may affect consumption patterns. d. In Saudi Arabia, religious observances rarely interfere with business.

Q: Which term refers to gaze and eye contact? a. chronemics b. monochronic c. oculesics d. olfactics

Q: Which of the following statements regarding work attitudes is incorrect? a. In the United Kingdom, the only grounds for job termination are criminal behavior. b. In Japan, 18-hour work days are not unusual. c. Working on weekends is very common for European businesspeople. d. Peru has one of the longest work weeks in the world.

Q: Nonverbal communication does not include a. chromatics. b. chronemics. c. haptics. d. semantics.

Q: Which of the following statements best describes strong uncertainty avoidance? a. Top managers concerned with daily operations b. Few rules expected c. Tolerance for ambiguity d. Focus on decision process

Q: People from cultures that follow the monochronic time system tend to a. do one thing at a time. b. be committed to people. c. borrow and lend things often. d. build lifetime relationships.

Q: Which of the following statements related to marriage and family systems is incorrect? a. In France dating begins around age 15. b. There is no dating in Saudi Arabia. c. In Mexico, families tend to be small; family unity is of utmost importance. d. Canada is generally a patriarchal society.

Q: Which statement does not reflect the intimate zone? a. the most formal zone b. less than 18 inches c. reserved for very close friends d. entered when shaking hands

Q: Which of the following statements regarding educational systems is incorrect? a. Most of Europe operates on a two-track system where children are assigned to either a vocational or university track. b. In Saudi Arabia, the universities are segregated based on the social status of the student's parents. c. In Iran, religious instruction receives more support than secular education. d. In France, where you go to school determines your position in society.

Q: Which term refers to rate, volume, and quality that interrupts or temporarily takes the place of speech and affects the meaning of a message? a. chronemics b. oculesics c. proxemics d. paralanguage

Q: Which of the following statements related to political systems is incorrect? a. Morocco is ruled by a king. b. In Japan, the emperor has the highest power. c. Canada has a parliamentary system. d. Voting is compulsory in Mexico.

Q: Which statement referring to thought patterns is incorrect? a. Asians typically use the inductive method of reasoning. b. Thought patterns impact oral communication. c. When using the deductive method of reasoning, one starts with the facts and goes to generalizations. d. Recognizing different thought patterns is important in negotiation with different cultures.

Q: Which of the following statements related to economic systems is incorrect? a. Japan imports over half of its food supply. b. Cuba's system involves distributing goods according to need. c. Mexico's economy is dependent on other countries. d. Japan's biggest export includes raw materials used in manufacturing.

Q: Most symbols are widely recognized by people of both a country's macroculture and microcultures.

Q: In a geocentric multinational management practice a. facilities are run differently by region. b. there is a common framework with regional control. c. all capital investments are in one country. d. the dominant cultural group is considered.

Q: Signs are usually simpler than symbols.

Q: Which of the following does not illustrate a global mindset? a. trained against surprises b. teamwork and diversity c. bigger, broader picture d. balance of contradictions

Q: Such objects as clothing are more important nonverbal communicators within one's culture than between cultures.

Q: Which of the following does not fit the typical stereotype of the Asian culture? a. intelligent b. xenophobic c. group-oriented d. individualistic

Q: While black symbolizes mourning in the United States, white is often worn to Japanese funerals.

Q: A U.S. manager working in Canada may trade with Cuba even though it is illegal to do so in the United States because of the Doctrine of Sovereign Compliance.

Q: U.S. businessmen use silence as a bargaining tool when negotiating with the Japanese.

Q: Written business laws are also called drawer regulations.

Q: The use of the hands and arms are the most expressive types of body language.

Q: The World Court is a body of the United Nations that provides a way to settle international disagreements between countries.

Q: Placing a hand on the back of an Asian worker's chair is appropriate.

Q: Telling jokes is a recommended tactic to relieve tension in intercultural negotiations as people of most cultures find the same things humorous.

Q: Nonverbal leakage often occurs in the legs and feet as these areas are more difficult to control.

Q: Japan and the United States have a common work ethic; hard work is applauded.

Q: In the United States, eye contact is a sign of respect and attentiveness.

Q: In Japan, the number of persons involved in negotiations is larger than in the United States.

Q: In the Middle East, prolonged eye contact with women is considered inappropriate.

Q: The maquiladora program allowed the duty-free import of equipment, machinery, and materials to assemble parts of products that are then returned to the home country.

Q: The Chinese prefer face-to-face seating arrangements when conversing.

Q: One-word expressions such as "sure" and "okay" are perceived as blunt and abrupt by persons of other cultures.

Q: Arab cultures have a casual attitude toward time; they believe God decides when things get accomplished.

Q: Superstitions are treated casually in most Asian cultures.

Q: People of the United States tend to need less space than do those of the Greek or Latin American cultures.

Q: All cultures do not share the idea of a "middle class."

Q: Reading a journal during a meeting in cultures which follow a polychronic time system is considered rude.

Q: Sociolinguistics refers to the effect of education on status in a culture.

Q: The United States is a culture that follows the monochronic time system.

Q: When visiting Japan, tip cab drivers generously.

Q: Chronemics is the intentional or unintentional implied meaning of a message.

Q: The general rule for business dress in most cultures is to wear jackets at all times.

Q: Paralanguage conveys emotions.

Q: In India, the particular caste system a person belongs to is determined by profession.

Q: Making quick decisions is the sign of an effective manager in Japan while it is often viewed as impulsive in the United States.

Q: Etiquette includes manners and behavior considered acceptable in social and business situations.

Q: Most people in the United States use the indirect method of reasoning to solve problems.

Q: In most European countries, avoid a gift of carnations as they are for cemeteries only.

Q: According to the Bernstein Hypothesis, all of the following statements are true except: a. Culture, subculture, social context, and social system are all a part of the social structure. b. Speech emerges in one of two codes. c. Elaborated codes include highly predictable messages. d. Communication transmission channels used in the restricted code would be oral, nonverbal, and paralinguistic.

Q: Restricted codes involve messages that are low in predictability.

Q: The main idea of the Sapir-Whorf Hypothesis is that a. language is just a device for reporting a person's experience. b. two languages can represent the same social reality. c. the social reality can be conveyed to a person who does not speak the language. d. language functions as a way of shaping a person's experience.

Q: The primary difference between an argot and a foreign language is the relationship between sounds and meanings.

Q: Which of the following is an example of argot? a. bloke (meaning man) b. smoky (meaning highway patrol) c. bad (meaning the best) d. lifeboat (meaning a pardon)

Q: An effective email subject line is very short and describes only the general topic of the message.

Q: In a court of law, email messages and other electronic documents can have the same weight as printed documents.

Q: In business communication, email is often replaced by other tools that provide better support for instant communication and real-time collaboration.

Q: Email hygiene refers to A) the absence of slang and informal language in email messages. B) a nationwide movement to do away with information overload. C) all the efforts companies make to keep email clean and safe. D) refraining from using foul language in email. E) software that scans email messages for misspelled addresses.

Q: The ________ of an email is important because it helps readers decide whether to read the message or delete it. A) subject line B) final paragraph C) signature block D) complimentary close E) salutation

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