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Business Communication
Q:
The first draft a document is often
A) clear.
B) compelling.
C) improvable.
D) tightly written.
E) perfect.
Q:
When evaluating the work of others, you should
A) make sure you understand the writer's intent before you begin suggesting or making changes.
B) talk with the writer about his or her intent only after you suggest changes, since this is a good way to test the effectiveness of the document.
C) avoid talking with the writer about the document, since other readers may not have that opportunity.
D) compare the other person's writing style with your own, and if yours is better, rewrite the document in your own style.
E) suggest ways to improve the writing, even if you don't believe the author really needs them.
Q:
When reviewing your document for content, you should be concerned with
A) grammar and usage.
B) punctuation and spelling.
C) the accuracy and relevance of the information.
D) style and tone.
E) type styles and typefaces.
Q:
When you need to revise a long, complex document,
A) start the process as soon as you've finished your first draft.
B) start by focusing on misspelled words and grammar errors.
C) save time by multitasking while you're revising the document.
D) try to put your draft aside for a couple of days before you start.
E) start by looking for sentence level issues, such as grammar and spelling.
Q:
In business communication, the ________ of a message usually have the greatest impact on the readers.
A) body paragraphs
B) appendix sections
C) topics and subtopics
D) beginning and ending sections
E) visual aids
Q:
When you begin the ________, focus your attention on content, organization, style, and tone.
A) production process
B) editing process
C) revision process
D) research process
E) distribution process
Q:
Regarding the three-step writing process, all of the following except ________ are important elements of the completing step.
A) proofreading the message
B) revising the message
C) forecasting the message
D) producing the message
E) distributing the message
Q:
Describe four important issues to consider when distributing business messages.
Q:
When determining the best way to distribute a message, which of the following should be considered?
A) security and privacy
B) time
C) cost
D) convenience
E) all of the above
Q:
When sending large files, use ________ to shrink the size of the email attachment.
A) a PDF file
B) Adobe Acrobat
C) printed copies of the bulk of the material
D) a file compression utility
E) recordable media
Q:
Because of security concerns, files should be sent
A) as word processor files.
B) as emails.
C) as PDF files.
D) using embedded links.
E) as an Adobe Acrobat file.
Q:
The amount of work involved in receiving a message is an aspect of
A) cost.
B) convenience.
C) timeliness.
D) security.
E) privacy.
Q:
When considering the cost of distributing a message, be sure to consider
A) the nonverbal message you send.
B) the effect on the organization.
C) the speed of distribution.
D) intended audience.
E) the amount of work involved for the audience.
Q:
Explain the importance and process of proofreading.
Q:
When proofreading a document, design and format errors include
A) typographical mistakes.
B) missing text sections.
C) missing exhibits.
D) problems with page numbers and page breaks.
E) missing tables, charts and other images.
Q:
According to your textbook, proofreading is
A) unnecessary for digital communication.
B) the quality inspection stage for a document.
C) a casual scan up and down the page or screen.
D) something you do immediately after finishing a document.
E) more difficult on mobile devices.
Q:
In order to do an effective job at proofreading a document,
A) scan each page as quickly as you can.
B) go through the document several times.
C) avoid using a systematic approach.
D) stop the process after you've run the spell-checker.
E) read the document once, but thoroughly.
Q:
According to professional proofreaders, ________ will help to ensure high-quality results.
A) multitasking to get more done
B) concentrating on what you're doing
C) reviewing complex digital documents on-screen
D) reading large amounts of material in one sitting
E) having someone else read the document
Q:
During the proofreading process, if you plan to focus on writing errors, look at
A) grammar errors.
B) content layout.
C) missing source notes.
D) organization.
E) format.
Q:
Which of the following techniques can help you proofread more effectively?
A) Read each page backward, from the bottom to the top.
B) Proofread the document as soon as you complete the draft.
C) To ensure consistency, proofread long documents from beginning to end without stopping.
D) Always proofread using your monitor (rather than printing out a hard copy of the document).
E) Try to find all errors in one pass.
Q:
When you're proofreading a workplace document, treat the process as a
A) survey of convenience, security, and privacy issues.
B) casual scan up and down the page or the screen.
C) methodical procedure in which you look for specific problems that may occur.
D) review of the content, organization, style, and tone of the document.
E) review of spelling and grammar.
Q:
Identify and discuss four techniques you can to make the content of a message "mobile friendly."
Q:
Why is it important to select the right typeface for a business message?
Q:
To draw attention to important points or terms italic type is more effective than boldface.
Q:
To make your message more interesting and accessible, you should use as many design elements and decorative touches as possible.
Q:
Because the first thing that readers will notice about your message is its appearance, you should pay special attention to design and page layout.
Q:
Think in "small chunks" of information when writing for someone who'll read your message on a smartphone.
Q:
When producing a document for mobile technology, the preferred typeface is ________ because screens have lower resolution than printed text.
A) serif
B) sans serif
C) calligraphy
D) bold
E) standard
Q:
White space provides ________ for the reader.
A) resting points
B) design elements
C) an identification of important information
D) justification
E) headings
Q:
The ________ of a message sends a nonverbal message to the reader that may influence their perception of the communication.
A) consistency
B) clarity
C) readability
D) tone
E) visual design
Q:
To achieve an effective design, pay careful attention to
A) content, graphics, and paragraph length.
B) consistency, restraint, and detail.
C) visual aids, headings, and use of white space.
D) type face, use of white space, and color.
E) consistency, color, and graphics.
Q:
________ such as Times New Roman and Garamond have small cross lines at the ends of each letter stroke.
A) Specialty typefaces
B) Serif typefaces
C) Rococo typefaces
D) Sans serif typefaces
E) Calligraphic typefaces
Q:
The term ________ refers to the physical design of letters, numbers, and other text characters.
A) type style
B) typography
C) typeface
D) serigraphy
E) white space
Q:
Any space in a message that doesn't contain text or artwork, both in print and online, is considered to be
A) ambiguous.
B) unnecessary.
C) neutral noise.
D) white space.
E) wasted.
Q:
When selecting typefaces for most business documents, you should
A) generally avoid using more than two typefaces on a page.
B) make generous use of all caps, underlining, and boldface.
C) use the same typeface for the entire document.
D) use a large type size (at least 14 points) for your basic text if you need to fill up space.
E) use smaller typeface to same room when including headings.
Q:
Which one of the following is usually included in a typical memo format?
A) the writer's signature
B) a salutation
C) a subject line
D) a complimentary close
E) an indication of those who are copied on the memo
Q:
For most printed business messages, use a type size of ________ for regular text and ________ for headings and subheadings.
A) 8 to 10 points; 12 to 14 points
B) 10 to 12 points; 12 to 18 points
C) 12 to 14 points; 14 to 20 points
D) 14 to 16 points; 20 to 24 points
E) 16 to 20 points; 20 to 28 points
Q:
Centered type is commonly used for
A) making the document easier to read.
B) text paragraphs.
C) headings and subheadings.
D) bullet lists.
E) visual aids.
Q:
According to your textbook, lines of text that are justified are
A) set flush or aligned vertically on both the right and left.
B) presented in bold and italics.
C) set flush left and ragged on the right.
D) set flush right and ragged on the left.
E) centered on the page.
Q:
Using white space in a document
A) is considered "cheating."
B) is only an option when you can't use color.
C) makes your document look unappealing.
D) provides visual contrast.
E) is helpful when you lack adequate information.
Q:
For effective document design in business communication, you should
A) fit as much material as possible on each page.
B) mix different typefaces and decorative touches throughout the document.
C) let "simpler" and "fewer" be your guiding concepts.
D) use a one-size-fits-all approach to balance design elements.
E) use bright background colors to make your message stand out.
Q:
The term type style refers to
A) the space around text and between text columns.
B) any modification that lends contrast or emphasis to type.
C) a combination of text, graphics, photographs, audio, video, and interactivity.
D) the letters, numbers, and other text characters in a message.
E) the word choices made.
Q:
The ________ of a message involves the total effect of elements such as page or screen design, typography, and graphics.
A) resonance
B) semantic structure
C) production quality
D) information value
E) layout
Q:
Like the tone of your language, ________ can be too formal, just right, or too informal for a given message.
A) spacing
B) use of white space
C) restraint
D) visual balance
E) margins
Q:
Businesspeople who compose messages for mobile devices should
A) keep formats simple.
B) write complex paragraphs.
C) fill in all on-screen white space.
D) assume device compatibility.
E) use a non-standard typeface.
Q:
To make your messages mobile friendly,
A) use large paragraphs.
B) divide the message into easy to consume bites.
C) avoid white space.
D) include graphics.
E) write for a vertical perspective.
Q:
Rewrite the following sentence to eliminate redundancies: "The engineers collaborated together in order to produce the uniquely original final outcomes of their research."
Q:
Rewrite the following sentence to eliminate the unnecessary phrases: "In view of the fact that the customer service department is closed, we do not have the capability of offering refunds until such a time as they reopen."
Q:
Rewrite the following sentence to avoid camouflaged verbs: "The customer will ultimately make a determination about whether a purchase will occur."
Q:
Rewrite the following sentence to improve clarity and avoid the long noun sequence: "The financial estimates and accounting consulting firm will be closed next week."
Q:
Explain why editing for conciseness is important, then list the four steps it involves.
Q:
Explain the steps involved in editing documents for clarity.
Q:
Briefly describe two strategies for clarifying sentence structure.
Q:
When you're using digital media to write a message, you don't need to worry about grammar, spelling, or clarity.
Q:
You can improve the clarity of your messages if you break up overly long sentences into shorter sentences.
Q:
To edit for conciseness,
A) eliminate wordy phrases.
B) add relative pronouns.
C) use longer, more complex words.
D) add redundancy.
E) include double modifiers.
Q:
Many changes made to improve clarity will also improve
A) parallelism.
B) tone.
C) understanding.
D) readability index scores.
E) conciseness.
Q:
Which of the following will best improve the message's readability?
A) using long, parallel sentences
B) avoiding bulleted and numbered lists
C) using headings and subheadings
D) making sure that the information is accurate, relevant, and sufficient
E) writing in the past tense
Q:
Word combinations such as basic fundamentals, anonymous stranger, and future plans are examples of
A) predicates.
B) redundancies.
C) split modifiers.
D) camouflaged verbs.
E) parallel terms.
Q:
A ________ is a verb that has been changed into a noun or an adjective.
A) transitive verb
B) transformed predicate
C) predicate nominative
D) camouflaged verb
E) camouflaged pronoun
Q:
When you have two or more similar ideas to express in writing, use parallelism to
A) show that the ideas are related.
B) show that the ideas are of dissimilar importance.
C) show that the ideas are on the same level of generality.
D) eliminate overly long words and phrases.
E) incorporate infinitives.
Q:
A ________ uses words such as may and seems to avoid stating a judgment or fact directly.
A) hedging sentence
B) hypothetical clause
C) defensive sentence
D) tortuous statement
E) parallel sentence
Q:
Because mobile users consume information one screen at a time, you should ________ when you're writing to them.
A) always format your message to be viewed from a vertical perspective
B) include long, fully justified paragraphs in small font sizes
C) divide your message into independent, easy-to-consume bites
D) use stylized typefaces and complex layouts) use several bullets and lists
Q:
Starting a sentence with "It is" or "There are" is
A) usually a sign that the sentence could be shorter and more active.
B) perfectly acceptable, and you need not try to rewrite the sentence.
C) a sign that you are using active voice.
D) a sign that you are using passive voice.
E) a way to impose parallelism.
Q:
"Visible to the eye" is an example of
A) a clich.
B) a redundancy.
C) the passive voice.
D) obsolete language.
E) hedging.
Q:
Which of the following sentences is the most concisely worded?
A) The project manager is in charge of furnishing specifications until such time as the project gets underway.
B) All specifications should be provided by the project manager prior to the start of a project.
C) Project managers have the capability of changing specifications before the official start date.
D) The project manager must give the engineers the revised specifications before the project starts.
E) When it comes to specifications, the project manager must certainly be the only one to change them.
Q:
"The above-mentioned book" is an example of
A) a redundancy.
B) a strung-out sentence.
C) an indefinite pronoun starter.
D) an awkward reference.
E) a camouflaged verb.
Q:
Word endings such as -ion, -ing, and -ment often change verbs into nouns and are referred to as
A) noun sequences.
B) awkward references.
C) camouflaged verbs.
D) parallel nouns.
E) dangling modifiers.
Q:
When ________ are strung together as modifiers, they should be replaced with a single well-chosen word to make the sentence easier to read.
A) bullet points.
B) dangling modifiers.
C) dependent clauses.
D) nouns.
E) references.
Q:
What is wrong with the following sentence? "Having stalled for two days, the assignment was now late."
A) It lacks parallelism.
B) It contains a dangling modifier.
C) It contains an awkward pointer.
D) It contains hedging.
E) It contains a dependent clause.
Q:
What is wrong with the following sentence? "To waste time and missing deadlines are bad habits."
A) Similar ideas are not parallel.
B) It contains a dangling modifier.
C) It contains a split infinitive.
D) It contains a hedging sentence.
E) It contains a camouflaged verb.
Q:
Which of the following is an example of a hedging sentence?
A) The employee's performance appears to be less than satisfactory.
B) The deadline is next Tuesday.
C) The financial statement needs to have two sections.
D) We must act on these recommendations.
E) Please meet me at 3:00.
Q:
When you're editing a document for conciseness,
A) change verbs into nouns.
B) separate subjects and predicates.
C) delete unnecessary words and phrases.
D) convert sentences to "it is" or "there are" structures.
E) eliminate awkward references.
Q:
To best convey complex ideas, use a
A) short sentence.
B) bullet list.
C) medium sentence.
D) descriptive heading.
E) long sentence.
Q:
Readability indexes are useful when determining
A) smooth transitions.
B) "you" attitude.
C) clear sentence structure.
D) proper word usage.
E) number of syllables.
Q:
Briefly explain the difference between descriptive headings and informative headings.
Q:
What three functions do effective headings serve in business documents? Explain each one.
Q:
Briefly describe at least three advantages of using lists in business documents.
Q:
Readers can get a more out of a document just by reading its descriptive headings than by reading its informative headings.
Q:
Although you should vary the length of paragraphs in your business messages, in general you should strive for short paragraphs.