Q&A Hero

Q: The collaborating style of conflict management includes a. confrontation b. integration c. smoothing d. all of the above

Q: Maintenance roles are formal roles whose purpose is to gain and maintain the cohesiveness of the group.

Q: Constructive conflict differs from destructive conflict because constructive conflict a. escalates issues to reveal deep-seated disagreements b. is characterized by supportive communication patterns c. seeking a solution to a disagreement that benefits all parties d. b and c

Q: Playing devils advocate is most effective when the group is brainstorming ideas.

Q: The power-forcing style of conflict management a. should never be used to resolve conflicts b. places primary emphasis on the task dimension and little focus on the social dimension of groups c. is an assertive style d. should be the style of first choice in most situations

Q: Role fixation is a critical ability for any competent group member.

Q: A position is different from an interest in negotiation in which of the following ways? a. Positions are the intangible motivations, and interests are the concrete things we want b. Positions are the concrete things we want, and interests are the demands each party in the conflict set as a final offer c. Positions are why we want what we want, interests are why we need what we need d. Positions are the concrete things we want, interests answer the question why we

Q: Playing roles in a group is a fluid, dynamic process.

Q: Which of the following negotiation strategies is characterized by initially competing or acting tough, then cooperating and relaxing demands? a. Tit-for-tat b. reformed sinner c. hard bargaining d. principled negotiation

Q: President/CEO of a college is an informal role.

Q: I dont understand. Please explain what you mean is a statement typical of a. a high-context communication style b. a collectivist culture c. a high power-distance culture d. a low-context communication style

Q: Playing the role of newcomer to a group means trying to make a splash, to impress members of the group you have just joined.

Q: Competing (power-forcing) style of conflict management in groups a. should never be used to resolve conflicts b. is an assertive style c. should be the style of last resort except perhaps in emergency situations d. is the most effective style of conflict management when group members have strong

Q: A devils advocate is just another name for a difficult group member.

Q: Constructive conflict in groups means that a. group members must have warm feelings for those in disagreement b. conflicting parties cant feel frustrated with each other c. conflicting parties cant continue to disagree with each other d. conflicting parties work to de-escalate the conflict

Q: The role of clown is a harmonizing/tension relieving role.

Q: Confrontation should be used a. for every conflict, big or small b. only after smoothing and integration have been attempted c. immediatelyat the first whiff of any clashto resolve a conflict d. as a style of first, not last resort

Q: Newcomers to groups are more likely to be readily accepted by other group members if the group has been in existence for only a short time than if it is a longstanding group.

Q: You have had a heated disagreement with members of your study group. Emotions are raw, and feelings have been hurt. You approach your group after a brief silence: Im sorry I attacked you like that. I got angry and said things I didnt mean. This is an example of the collaborating tactic called a. integration b. confrontation c. bridging d. smoothing

Q: Hazing is a form of role conflict.

Q: Individualist and collectivist cultures differ in their preferred approach to conflict management in which of the following ways? a. Collectivist cultures favor accommodating; individualist cultures favor collaborating b. Collectivist cultures favor power-forcing; individualist cultures favor avoiding c. Collectivist cultures favor compromising; individualist cultures favor confrontation d. Collectivist cultures favor avoiding; individualist cultures favor power-

Q: Hazing is used by groups to create cohesiveness and conformity.

Q: Passive aggression is a form of defiance against more powerful group members.

Q: Gatekeeper is a self-centered/disruptive role.

Q: The power-distance dimension means that some cultures are more stratified--power disparities are greater--than in other cultures.

Q: Group socialization refers to the communication process in which new and established group members experience great difficulties and challenges adjusting to one another.

Q: Workplace bullying is typically the result of power imbalances.

Q: The role that has the greatest importance and most potent effect on us is usually the one we choose when we have to decide between conflicting roles.

Q: An extrinsic reward can diminish intrinsic motivation to behave in certain ways.

Q: The central communicative function of maintenance roles is to gain and maintain the cohesiveness of the group.

Q: In general, group members who use more powerful language patterns are perceived to be more credible, attractive, and persuasive than those using less powerful language.

Q: A formal role is a position, an informal role emphasizes functions.

Q: Assertiveness is a useful skill for the competent communicator because it is appropriate in any situation.

Q: Role conflict is defined as two group members engaged in argument over playing the same role.

Q: Resistance is often duplicitous and manipulative, and generally should be discouraged as incompetent communication.

Q: Role fixation occurs when a group member spends a lot of time thinking about how much he or she would like to play a specific informal role.

Q: When groups form temporary alliances to increase their power relative to other groups, these alliances are called coalitions.

Q: Maintenance roles in groups are often viewed as lower status in a competitive culture such as the United States.

Q: High power-distance cultures generally accept the fact that the more powerful are entitled to greater power than less powerful individuals.

Q: Devils advocate is a self-centered/disruptive group role.

Q: Significant power disparities (imbalances) often foster violent or aggressive transactions.

Q: A member of your small group gently challenges a prevailing point of view for the sake of argument to test and critically evaluate the strength of the groups ideas and potential decisions. This member is playing the role of a. cynic b. fighter-controller c. devils advocate d. stagehog

Q: No recent research suggests that subjects would blindly obey legitimate authorities as Milgram found in his studies decades ago.

Q: Role emergence in informal groups with zero history typically occurs from a. group endorsement of the role for a specific group member b. role specialization by a member who has bid for the role c. an endorsement process that proceeds by trial and error d. none of the above

Q: An extrinsic reward is enjoying what one does for its own sake and an intrinsic reward is an inducement such as money, grades, or recognition.

Q: Which of the following is a strategy that established members of a group can employ to make the role of newcomer less challenging and intimidating? a. Welcome new members into the group b. Orient new members c. Mentor newcomers d. Conduct a thorough reconnaissance of the group

Q: There is no difference between information and expertise as power resources.

Q: You have just joined a group. As a newcomer, you can enhance your chances of gaining acceptance from your new group members by a. playing the role of newcomer b. conducting a thorough reconnaissance of the group c. encouraging compatible group membership d. all of the above

Q: A power resource is anything that enables individuals to move toward their own goals or interfere with anothers actions.

Q: Role emergence involves a. role fixation b. group endorsement of a member's bid to play a specific role c. role specialization d. b and c

Q: Men typically are more verbally aggressive, direct, opinionated, judgmental, and argumentative than women in mixed-sex groups.

Q: The central communicative function of maintenance roles is to a. produce the maximum productivity from the group b. move the group toward the attainment of its goals c. maintain the peace and reduce secondary tension d. assist individual group members to achieve their personal goals

Q: Women typically use tag questions, disclaimers, and hedges more often than men in mixed- sex groups.

Q: The central communicative function of task roles is to a. extract the maximum productivity from the group b. gain and maintain the cohesiveness of the group c. maintain the peace and reduce secondary tension d. all of the above

Q: Space is a strong indicator of power.

Q: The capacity to recognize the current requirements of the group and then enact the role-specific behaviors most appropriate in the given context is the definition for a. role fixation b. role flexibility c. role status d. role reversal

Q: Powerful forms of verbal communication are not always appropriate.

Q: Which of the following is a disruptive role in a group: a. Information-contributor b. Zealot c. Devils advocate d. Opinion giver

Q: Assertiveness is primarily a strategy of resistance.

Q: A group member who plays the role of a cynic exhibits which of the following behaviors? a. Tries to convert members to a pet cause or idea b. Obstructs the smooth flow of discussion in the group by incessantly reintroducing dead issues already rejected by the group c. Engages in faultfinding, predicts group failure, and focuses on the negative side of things d. All of the above

Q: Despite wishing otherwise, some group members can be totally powerless and unable to affect a group in any way.

Q: The process of newcomers gaining acceptance into an existing group is influenced by which of the following? a. The number of members in the existing group b. How well the existing group is functioning c. The degree of past turnover of members in the existing group d. All of the above

Q: I dont understand. Please explain what you mean is a statement typical of a high-context communication style.

Q: When an individual member settles into his or her primary role in a group, this is called a. role specialization b. role fixation c. role status d. role flexibility

Q: Whenever a group member arrives late to a meeting it is an example of the tactical tardiness resistance strategy.

Q: You are attending a departmental party for faculty and student majors. One faculty member, as he does at every departmental party, spends his time delivering what sounds like a lecture to students in a classroom, boring everyone with his vast knowledge of theories and research. This is an illustration by this faculty member of a. role adaptability b. role fixation c. role flexibility d. role conflict

Q: The most fundamental lesson of the Milgram studies is that when the destructive effects of peoples behavior become clear and when individuals are ordered by authority figures to carry out actions that are viewed as objectionable, most individuals will defy legitimate authority figures.

Q: As a group member, you keep on track the groups discussion on an important topic, guiding the discussion and keeping the verbal contributions from drifting into irrelevant side issues. You are playing which role? a. Devils advocate b. Clarifier-elaborator c. Initiator-contributor d. Facilitator

Q: Cultures vary in their attitudes concerning the appropriateness of power imbalances. This variation is called the conformity-obedience dimension.

Q: Playing the role of clown is a a. maintenance role b. task role c. disruptive role d. none of the above

Q: Punishment can be a powerful means of influencing behavior of group members if used often and together with rewards.

Q: A member of your group constantly seeks recognition and attention by monopolizing discussion and preventing others from participating in the discussion. This member is playing which of the following roles? a. Zealot b. Stagehog c. Information giver d. Initiator-contributor

Q: Whenever a group member puts off completing a task necessary for the group to function effectively it is a clear instance of the purposeful procrastination resistance strategy.

Q: The communication process in which new and established group members adjust to one another is a. a hazing ritual b. group socialization c. group endorsement d. none of the above

Q: Power is a. group centered b. resides in the individual c. transactional between group members d. avoidable in most human transactions

Q: Hazing is a. an initiating rite for newcomers to a group b. often dangerous and ill-advised c. outlawed in most states d. all of the above

Q: You defy the group on an important issue. The group reaction to your defiance will likely be influenced by which of the following? a. Significance of the norm that is defied b. Degree of deviation from the norm c. Degree of certainty that the defiance is not simply unintended noncompliance d. How passive the defiant member is

Q: Informal roles are typically classified into three types: a. task, self-centered, and disruptive b. task, social, and emotional c. task, maintenance, disruptive d. task, work-related, and difficult

Q: "Our meeting, uhm, ah, will be at 8:30 tomorrow evening, okay? That isnt a problem, is it?" This is an example of a. hedging b. tag questions c. hesitating d. disclaimer

Q: Your athletic team requires all new members to engage in an initiation or hazing ritual which includes eating live crickets, rolling in mud and walking across campus for all to see, and singing the theme from yesteryears TV show Gilligans Island loudly in front of the entire team. These hazing rituals will likely demonstrate a a. strong relationship between cohesiveness and conformity b. strong relationship between conformity and group productivity c. strong relationship between cohesiveness and informational power d. strong relationship between cohesiveness and group task