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Q:
In a country with a low uncertainty avoidance, people cope with uncertainty ________.
A) by following rules and depending on social institutions
B) by making new rules
C) largely without rules or strong social institutions
D) by looking to the religious teachings
Q:
A country with a high uncertainty avoidance ________.
A) is highly structured and depends on rules and social institutions to cope with uncertainty
B) is highly structured and does not depend on rules and social institutions to cope with uncertainty
C) has no rules
D) has no structure or social institutions
Q:
Which of the following would be likely to be true in a country with a high power distance?
A) Hundreds of statues, billboards, and posters of the leader would appear all over the capital.
B) The leader's likeness would appear only in the newspaper from time to time.
C) Top managers and employees would dress in similar ways.
D) Rather than employ a driver, top managers would drive their own cars to work.
Q:
________ is a cultural dimension measured by Hofstede in which people identify strongly with a group within a society.
A) Power distance
B) Collectivism
C) Individualism
D) Uncertainty avoidance
Q:
In his study of differences in cultural environments, Geert Hofstede found that ________.
A) people are largely the same from culture to culture with respect to values
B) the views of managers differ greatly from those of employees with respect to values
C) the views of IBM employees differ widely from the general population with respect to values
D) people vary from culture to culture in five value categories
Q:
Status in France within a corporation is largely ________.
A) measured in the same way it is in the United States
B) based on how much money a person makes
C) based on such things as seniority and educational level
D) based on an individual's personal accomplishments
Q:
Parochialism is ________.
A) acceptance of diverse points of view
B) a desire to leave one's own culture for a foreign culture
C) a tendency to view the world through a single perspective
D) recognition of diverse religious beliefs
Q:
Which of the following is the best synonym for the word parochial?
A) religious
B) catholic
C) broad
D) narrow
Q:
A Coca-Cola bottling plant in Bolivia is wholly owned by a local businessperson. What kind of venture is this plant likely to be?
A) a franchise
B) a licensed plant
C) a foreign subsidiary
D) a joint venture
Q:
Joint ventures are a type of ________.
A) license
B) franchise
C) foreign subsidiary
D) strategic alliance
Q:
Of the approaches to pursuing international markets, developing a ________ involves the greatest commitment and risk.
A) franchise
B) joint venture
C) strategic alliance
D) foreign subsidiary
Q:
A fully global organization might set up a ________ with a foreign company to create a new, independent company that produces a specific product.
A) foreign subsidiary
B) franchise
C) licensing agreement
D) joint venture
Q:
Which of the following is usually found in the final stage of an organization's global evolution?
A) exporting products to other countries
B) outsourcing jobs to foreign countries
C) establishing strategic alliances with partners
D) licensing products in foreign countries
Q:
Franchising is used widely by ________.
A) universities
B) accounting firms
C) restaurant chains
D) electric power companies
Q:
Which choice constitutes the typical first step for an organization that is "going global"?
A) outsourcing
B) franchising
C) licensing
D) strategic alliance
Q:
Which of the following would NOT be called an "American company"?
A) a multidomestic with a home base in Memphis, Tennessee
B) a global corporation that originated in Dallas, Texas and has operations in 12 countries
C) a transnational that originated in New York City with operations in 6 countries
D) a global corporation that began in Japan but has since relocated and now has its sole headquarters in Chicago
Q:
Which of the following best characterizes a transnational corporation?
A) a single central home-country management
B) an organization in which multiple operations function with a large degree of autonomy
C) a loose alliance of totally separate, wholly independent companies
D) a company that eliminates geographical boundaries
Q:
________ is a good example of a multidomestic corporation.
A) Coca-Cola
B) John Deere
C) Procter & Gamble
D) The New York Yankees
Q:
A global corporation ________.
A) centralizes management in a single home country
B) decentralizes management so that each local country's operation is managed locally
C) decentralizes management so there is no single home location
D) has two main management locations located on different sides of the globe
Q:
A multinational corporation (MNC) ________.
A) is any organization that maintains operations in more than one country
B) is defined as a company that has its home base in the United States and various operations overseas
C) includes any company that exports goods overseas
D) is defined as any company that has no home base
Q:
Which of the following is NOT a key characteristic of a global organization?
A) exchanges goods and services with consumers in other countries
B) employs high-level technical employees and managerial talent from other countries
C) uses resources from other countries
D) has a home country in which all decisions are made and all profits flow
Q:
A global village can be best characterized as a business climate in which there are ________.
A) rigid international boundaries
B) no international boundaries
C) rigid rules and standards
D) no rules or standards
Q:
When a U.S. ship yard purchases raw materials from locations around the world, for example steel from China, this is called ________.
A) licensing
B) a joint venture
C) global sourcing
D) a global alliance
Q:
How do global supply chains resemble biological organisms?
A) Global supply chains are highly resilient in many ways, yet show marked vulnerability to seemingly small events.
B) Global supply chains are highly resilient in many ways, yet they show a marked need for increasing amounts of energy.
C) Global supply chains are highly resilient in many ways, yet they show a marked need for conflict and war.
D) Global supply chains are highly resilient in many ways, yet show marked vulnerability to microscopic intruders.
Q:
Which statement most closely represents the true state of managerial ethics?
A) There has been little reporting on managerial ethics by the press.
B) Younger managers are more ethical than older managers.
C) Managers from foreign companies are less ethical than those from the United States.
D) Managers are more ethical today than in the past.
Q:
Which of the following factors has contributed to the current view that management is more unethical today than before?
A) increasing publicity
B) increasing government standards
C) decreasing employee morale
D) changes in shareholder expectations
Q:
Which of the following is not involved with the demographic component of an organization's external environment?
A) values
B) gender
C) race
D) income
Q:
Which components of the external environment of the BMW plant in Spartanburg, South Carolina were disrupted by the volcanic eruption in Eyjafjallajkull, Iceland?
A) the demographic and global components
B) the political and legal components
C) the economic and global components
D) the sociocultural and demographic components
Q:
What did the effect of a volcanic eruption in Iceland have on the production of Nissans in a plant in Japan illustrate?
A) how much organizations depend on their banks
B) how much organizations depend on their external environment
C) how much organizations depend on corporate culture
D) how much organizations depend on a strong brand image
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Q:
In a short essay, describe a real or fictional company that exists in cell 1 of the environmental uncertainty matrix.
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Q:
In a short essay, explain the difference between the symbolic and the omnipotent view of management.
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Q:
Write a series of rules that a company could use to encourage its employees to be risk-takers and innovators.
Q:
Organizational culture largely determines how much risk members of an organization will take.
Q:
In a ready-fire-aim culture, managers will endlessly analyze a situation before taking action.
Q:
Strong cultures make a manager's job easy because all organizational policies, practices, and traditions are provided in writing for easy reference.
Q:
In a ready-aim-fire culture, managers are more likely to carefully study a problem before making a decision.
Q:
Strong organizational culture can eliminate the need for rules and regulations.
Q:
Which managerial organizing decision is most affected by organizational culture?
A) the amount of autonomy that employees should have
B) how much environmental scanning should be done
C) the amount of risk that is acceptable
D) how to structure employee evaluations
Q:
Which managerial organizing decision is most affected by organizational culture?A) how much environmental scanning should be doneB) how to deal with employee disagreementsC) how to structure employee evaluationsD) whether workers should work individually or in teams
Q:
Which managerial controlling decision is most affected by organizational culture?A) how to improve employee job satisfactionB) how much environmental scanning should be doneC) how much to empower employeesD) how to deal with sexual harassment
Q:
Which managerial planning decision is most affected by organizational culture?A) the degree of risk that plans containB) how much autonomy employees should haveC) how to implement the best leadership stylesD) how much to empower employees
Q:
Which company would be best suited to a "ready-fire-aim" culture?A) a chocolate bar company that has made the same successful products for decadesB) a pharmaceutical company that is searching for a new way to prevent obesityC) a cell phone company that is seeking to gain market shareD) a camera company that is worried that cell phones are taking over its business
Q:
Which company would be best suited to a "ready-aim-fire" culture?A) a chocolate bar company that has made the same successful products for decadesB) a pharmaceutical company that is searching for a new way to prevent obesityC) a cell phone company that is seeking to gain market shareD) a camera company that is worried that cell phones are taking over its business
Q:
Which of the following will a "ready-aim-fire" culture tend to do with plans for building a new factory?A) carefully study the plans before buildingB) get the building process underway before the plans are finished in order to avoid possible objections to expansionC) briefly study the plans before buildingD) carry out the planning and building process simultaneously to make sure that the plans are updated continuously
Q:
Which kind of organizational culture do the following values describe?1. Don't be lazy or sloppy.2. It's better to try a good idea and fail then to stick with a bad idea.3. When you think your product is perfect, go back and try to make it better.A) a company that values innovation more than qualityB) an innovative, risk-taking company that has high standardsC) a company that values quality more than innovationD) a conservative, risk-averse company that has high standards
Q:
How does the Apache Corp. communicate its attitude toward risk taking to its employees?A) through actions that reward risk taking and initiativeB) through actions that discourage risk taking and initiativeC) through written policies and rules that reward risk taking and initiativeD) through written policies and rules that discourage risk taking and initiative
Q:
Which of the following statements about organizational culture is correct?A) An organization with a weak culture would need fewer written rules and regulations to conduct business than a strong culture.B) An organization with a strong culture would need more written rules and regulations to conduct business than a weak culture.C) An organization with a strong culture would need fewer written rules and regulations to conduct business than a weak culture.D) Both weak and strong organizational cultures need as many written rules and regulations to conduct business as possible.
Q:
Which kind of culture most affects the way managers plan?A) A weak organizational culture gives managers the freedom to make their own decisions.B) A strong organizational culture gives managers the freedom to make their own decisions independent of organizational values.C) A strong organizational culture helps guide the way managers plan.D) A weak organizational culture helps guide the way managers plan.
Q:
What determines whether an organization has a strong culture or a weak culture?A) how much employees are compensated for their efforts and whether they think their compensation is fairB) how much employees accept the organization's key values and are committed to those valuesC) whether or not employees feel that the organization is ethicalD) how fairly employees feel that they are being treated
Q:
Which of the following most accurately reflects the difference between strong cultures and weak cultures?A) Strong cultures tend to encourage employee innovation, while weak cultures do not.B) Weak cultures are found in most successful organizations, whereas strong cultures are relatively rare.C) Strong cultures have less of an influence on employee behavior than do weak cultures.D) Company values are more deeply held and widely shared in strong cultures than in weak cultures.
Q:
When rating how deeply held values are within an organization, culture is ranked from ________ to ________.A) strong; weakB) long-term; short-termC) deep; shallowD) static; dynamic
Q:
Organizational culture affects managers in two main ways: 1) its effect on what employees do and how they behave and 2) ________.A) the benefits and rewards established by the founderB) its effect on organizational structureC) its effect on what managers doD) the communication pattern between organizational members
Q:
Corporate rituals are repetitive sequences of activities that express and reinforce important organizational values and goals.
Q:
How employees dress has nothing to do with an organization's culture.
Q:
Using special language and unique terms to describe things is part of how culture is communicated.
Q:
An organization's founder has little influence on its culture.
Q:
Employees learn organizational culture by reading official organization documents and histories.
Q:
A company's organizational culture refers to a system of shared political beliefs.
Q:
How might a manager at WorldNow, a technology company that manufactures innovative oil drilling solutions, use its drill to motivate employees?A) by saying that if employees don't work hard, company rivals will "drill" WorldNowB) by saying that if employees work hard, WorldNow will be able to "drill" its competitorsC) by saying that like an electric drill that can work all day without quitting, employees need to be persistentD) by saying that to solve a tough problem, employees need to "drill" down to the truth of the situation
Q:
How is a corporate ritual different from a corporate story or legend?A) A ritual does not attempt to teach a specific lesson while a story or legend does.B) A story or legend does not attempt to teach a specific lesson while a ritual does.C) A ritual is not to be taken seriously while a story or legend is.D) A story or legend is not to be taken seriously while a ritual is.
Q:
What is the implicit message in a story like the tale of the Post-it note and Art Fry?A) Your problems are not as difficult as the problems that Art Fry faced so you shouldn't complain.B) You can solve your problems in novel and creative ways just like Art Fry.C) Your problems are much harder than the problems that Art Fry faced, but the tools you have to solve them are much better.D) Your problems are not like the problems that Art Fry faced so you can't solve them in the same way.
Q:
All of the following show why corporate rituals can be valuable in a corporate culture EXCEPT ________.A) rituals help initiate new employees into the cultureB) rituals reinforce corporate valuesC) rituals symbolize key ideas that are important in the cultureD) rituals intimidate and silence critics of the corporate culture
Q:
Apple, which lives and breathes new product development, emphasizes which dimension of organizational culture?A) member identityB) innovationC) people focusD) conflict tolerance
Q:
The original source of an organization's culture usually reflects the vision and attitudes of ________.A) the current president or CEO of the organizationB) the organization's original employeesC) contemporaries who are admired by the organizationD) the organization's founders
Q:
A regularly scheduled morning meeting of employees would be an example of this method of transmitting organizational culture.A) LanguageB) ArtifactsC) Corporate ritualsD) Stories
Q:
Southwest Airlines, which is an industry leader in providing benefits and the way it treats employees, is an example of which of the following dimensions of organizational culture?A) member identityB) people focusC) risk toleranceD) conflict tolerance
Q:
Which of the following is NOT a common way in which corporate cultures are transmitted to employees?A) storiesB) informal ritualsC) formal culture meetingsD) symbols
Q:
Three important things to know about organizational culture is that it is 1) perceived, 2) descriptive, and 3) ________.A) consistentB) sharedC) ethicalD) visible
Q:
The culture of an organization is analogous to the ________ of an individual.A) skillsB) personalityC) motivationD) ability
Q:
The greater the environmental uncertainty, the more an organization needs to become ________.A) organicB) mechanisticC) stableD) high-tech
Q:
A good manager considers the interests of all stakeholders equally when making an important decision.