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Q:
The use of peer-to-peer services such as Uber is an example of this type of economy.
A) Capitalistic
B) Socialistic
C) Sharing
D) Unplanned
Q:
In the United States the gap between the rich and poor is ________.
A) decreasing
B) accepted
C) hidden
D) increasingly tolerated
Q:
According to polls, which percent of adults believe that economic inequality is not a problem at all?
A) 90
B) 50
C) 30
D) 10
Q:
Which of the following has been identified as a significant risk to business leaders in the next decade?
A) stagnation in technology
B) income disparity
C) declining birth rates
D) political instability
Q:
The majority of growth in the U.S. employment recently has been in this area.
A) Low paying jobs
B) High paying jobs
C) Technology jobs
D) Full-time jobs
Q:
Global trade after the recent economic downturn has ________.
A) increased dramatically
B) decreased dramatically
C) increased, then decreased significantly
D) remained slow
Q:
Court rulings allowing gay marriage is an example of a change in which components of an organization's external environment?
A) political/legal and technological
B) economic and demographic
C) sociocultural and global
D) sociocultural and political/legal
Q:
This component of an organization's external environment is concerned with interest rates and employment levels.
A) Demographic
B) Technological
C) Sociocultural
D) Economic
Q:
This component of an organization's external environment is concerned with scientific and industrial innovations.
A) Demographic
B) Technological
C) Sociocultural
D) Economic
Q:
In a short essay, explain through examples how a process can be (a) efficient but not effective and (b) effective but not efficient.
Q:
Described as the new frontier, this new challenge for managers has the potential to both boast and drain employee productivity.A) organizational politicsB) social mediaC) environmental activismD) intrapreneurship
Q:
Q:
Which management challenge refers to management's responsibility to be attentive to environmental and societal challenges?A) social mediaB) politicsC) managerial ethicsD) sustainability
Q:
Q:
Research has shown that talented managers contribute about ________ percent more to profit than average managers.A) 10B) 25C) 50D) 90
Q:
In a short essay, describe the four main types of managerial skills identified by Robert Katz.
Q:
Which of the following did a Gallop poll find to be the most important variable in employee productivity?A) pay levelB) quality of the employee-supervisor relationshipC) quality of the workplace environmentD) the benefits that employees enjoyed
Q:
Q:
Why is innovation a key component of a manager's job in today's business environment?A) Innovation keeps employees on their toes.B) Innovation gives companies a "fresh" image without changing much real substance.C) New approaches are always superior to old approaches.D) Innovation efforts are needed in all types of organizations.
Q:
Q:
What does a company's prompt, courteous, and helpful answering of a telephone with a human operator signal to the customer who is calling?A) The company has high prices.B) The company is wasting resources on telephone operators.C) The company is responsive to the customer's needs.D) The company has low prices.
Q:
Q:
The CEO of Cisco Systems likes to ________.A) read emails from satisfied customersB) listen to voice mails from satisfied customersC) listen to voice mails from dissatisfied customersD) argue with dissatisfied customers and try to convince them that they are wrong
Q:
Q:
How do customers play a role in changing the job of the modern manager?A) Managers are learning to think of customers as adversaries in a battle of survival.B) Managers are inviting customers to take control of the planning and design of new products.C) Managers are increasingly de-emphasizing customer satisfaction as a major goal.D) Managers are increasingly including customer satisfaction as a major goal.
Q:
The decision of the Seattle Post Intelligencer newspaper to go "all-digital" resulted in ________.A) managers needing to hire new employeesB) managers needing to drastically reduce their workforceC) no workforce changes, but changes in the price of the paperD) very few changes in the way the paper did business
Q:
A common factor that all managers face in today's world is the ________.A) changing nature of workB) lagging development of technologyC) demand to move to a production based economyD) boredom of employees
Q:
Studying management can be extremely useful even for those who don't plan to be managers themselves.
Q:
Management should stay out of the topic of social media.
Q:
Management has an impact on all businesses, but there are almost no examples of businesses that have failed because of poor management.
Q:
A business can have 350 employees and still be considered a small business.
Q:
Which of the following is a difficult ethical challenge to new managers in today's business climate?A) not being able to hire new employeesB) having to fire employees who are not productiveC) not receiving training in the transition to managementD) increasing the amount that employees pay for health care
Q:
Companies that are well managed can prosper during difficult economic times by depending on ________.A) government bailoutsB) filing for bankruptcyC) raising pricesD) a loyal customer base
Q:
Which of the following is the mark of a well-managed company?A) It can build a customer base quickly.B) It can find ways to prosper even in economically challenging times.C) It doesn't need to worry about customer loyalty.D) It can find ways to prosper during economic boom times.
Q:
Even people who have no plans to be managers can benefit from studying management because ________.A) they are likely to be managed in their work careerB) everyone ends up managingC) they need to be able to outsmart their managersD) management helps people control their emotions
Q:
We all have a vested interest in understanding the way organizations are managed because ________.A) we all stand to gain financially from organizational profitsB) we interact with organizations every day of our livesC) we all depend on organizations for employmentD) organizations dictate every facet of our lives
Q:
Who stands to benefit least from studying management?A) a pro football coachB) a pro football fanC) a pro football ownerD) a pro football player
Q:
What was the primary cause of demise for such companies as Enron, Dave & Barry's, and Circuit City?A) poor managementB) difficult economic conditionsC) corruptionD) governmental regulation
Q:
A small business manager in many ways combines the roles of top manager and first-line manager in a large business.
Q:
Technical skills involve a manager's ability to think logically and effectively about complex situations.
Q:
The political skills of a manager consist mainly of the ability to understand the workings of government and to present information effectively to others in the form of political speechmaking.
Q:
A manager in a large business generally will spend more of his or her time as a spokesperson and entrepreneur than his or her counterpart in a small business.
Q:
All managers devote at least some of their time to planning.
Q:
Because profit, or the "bottom line," is not the measure of success for not-for-profit organizations, managers of charitable organizations do not have to concern themselves with the financial aspects of their organizations.
Q:
A typical first-level manager spends more of his or her time leading than planning.
Q:
Most people who study management think that Fayol's categories are more useful than Mintzberg's.
Q:
A key difference between Fayol's and Mintzberg's view of management is that Fayol's view was based on empirical observations of managers in action.
Q:
Disturbance handler is one of Mintzberg's interpersonal roles.
Q:
In Mintzberg's view, the roles of figurehead, leader, and liaison are all interpersonal roles.
Q:
Fayol's management processes are completely equivalent to Mintzberg's management roles.
Q:
Deciding who will be assigned to which job is a part of the leading function of management.
Q:
Defining goals is a key part of the organizing function of management.
Q:
Providing motivation is part of the controlling function of management.
Q:
Determining who reports to whom is part of the controlling function of management.
Q:
Application of Skills (Scenario)Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local club, meeting other stand-ups, doing a lot of listening and finding out how they learned their trade. It got to the point where several of the star acts were trying out their new material on Harris. If Harris laughed, the material must be good, they said. Finally Harris got to the point where he wanted to try out his own act. Bobby G, a successful comic, agreed to listen to Harris. Bobby laughed a few times, but as he performed his material Harris couldn't help but wonder about the odd, pained expression on Bobby's face. When it was over, Bobby told him, "Very funny, Harris. Keep working on it." It was at that point that Harris decided he would become an agent for other comedians. Somehow, he knew that that was what he was truly suited for.Recognizing that the pained expression on Bobby G's face had more meaning than Bobby's encouraging words is an example of Harris using which skill?A) conceptual skillB) political skillC) interpersonal skillD) technical skill
Q:
Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. Michelle's evaluation of new technologies that can be used in the production processes of her plant is an example of which type of management skill?
A) conceptual
B) communication
C) political
D) interpersonal
Q:
Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. Which type of management skill does Michelle use most during the day?
A) conceptual
B) informational
C) interpersonal
D) political
Q:
Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. When Michelle spends time searching for new technologies for her plant, she is performing which management role?
A) leader
B) entrepreneur
C) spokesperson
D) disturbance handler
Q:
Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. When Michelle meets with the section managers to brief them on the concerns of the city officials, which management role is she performing?
A) disseminator
B) liaison
C) disturbance handler
D) negotiator
Q:
Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant. When Michelle addresses a complaint filed by an employee, she is performing which management role?
A) resource allocator
B) disturbance handler
C) liaison
D) figurehead
Q:
The General Manager (Scenario)Michelle is the general manager of a power plant. This morning, she will meet with city officials to discuss environmental issues. After the meeting, she will confer with the plant's section managers to address the concerns of the city representatives. This afternoon, Michelle will meet with a team leader to go over a complaint filed by an employee. After the complaint meeting, Michelle plans to spend time in the library and on the Internet researching new technologies that can be used to improve the performance of her plant.When Michelle learns from city officials about how her plant's operations may be affecting the environment, she is performing which management role?A) leaderB) resource allocatorC) entrepreneurD) liaison
Q:
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! When Don reviews the equipment malfunction, what management role will he play in deciding whether to bring in extra people?
A) monitor
B) disseminator
C) resource allocator
D) disturbance handler
Q:
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! What kind of a manager is Don likely to be?
A) first-line manager
B) CEO of a major corporation
C) low-level middle manager
D) plant manager
Q:
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! When Don meets with Phil to discuss Phil's output decline, in which management role will Don be operating?
A) leader
B) figurehead
C) disseminator
D) spokesperson
Q:
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day! When Don attends the retirement party, he will be operating in which of the management roles?
A) leader
B) liaison
C) monitor
D) figurehead
Q:
The Busy Day (Scenario)Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads his agenda for the day. Don's first duty is to preside over a retirement party for a beloved employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil Johnson, to discuss Phil's recent performance drop (a task Don always hates). Finally, in the late afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to deploy extra people to get the equipment running as soon as possible. What a day!What role will Don be performing when he gives the plant tour to the newspaper reporter?A) monitorB) entrepreneurC) spokespersonD) resource allocator
Q:
As a production supervisor, Joe determines the number of output units his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected. When Joe tells the employees that he is sure they can fulfill the schedule because they are the ones "who get going when the going gets tough," he is performing which management process?
A) controlling
B) leading
C) planning
D) organizing
Q:
Joe, the Manager (Scenario)As a production supervisor, Joe determines the number of output units his department will produce each week. On Monday, he informs his team that the schedule is going to be difficult this week due to the increased number of output units. He goes on to tell them that he is confident that they can fulfill the schedule because they are tough, talented, and "when the going gets tough, they are the ones who get going." Each day during the week, Joe checks the amount of output that the employees have completed and the number of units that have been rejected.When Joe checks the amount of output units that the team has completed and the number of units that have been rejected, he is performing which management process?A) controllingB) leadingC) planningD) organizing
Q:
Which set of skills would you expect the President of the United States to be least in need of?A) interpersonalB) politicalC) conceptualD) technical
Q:
Which level of management would be more concerned with designing the overall structure of an organization?A) Middle managementB) Supervisory managementC) Top managementD) First line management
Q:
Technical skills might include ________.A) excellent verbal skillsB) proficiency in computer programmingC) exceptional writing abilityD) decision-making ability
Q:
Designing a series of interview questions to provide information about possible customers for a company would primarily require ________.A) technical skillsB) interpersonal skillsC) conceptual skillsD) political skills
Q:
Under which category would you classify skill in motivating subordinates?A) interpersonal skillsB) conceptual skillsC) technical skillsD) political skills
Q:
Understanding building codes would be considered a(n) ________ skill for a building contractor.A) interpersonalB) technicalC) conceptualD) political
Q:
According to Katz, the four critical managerial skills can be classified as ________.A) technical, political, conceptual, and empiricalB) interpersonal, political, empirical, and technicalC) technical, interpersonal, political, and controllingD) technical, political, interpersonal, and conceptual
Q:
Almost all managerial tasks involve ________.A) decision makingB) technical skillsC) long-term planningD) superb political skills
Q:
Which of the following would political skills be most likely to help a manager accomplish?A) increasing communicationB) mentoringC) defining goalsD) building a power base
Q:
Which of the following statements regarding management and national culture is the most correct?A) The basic principles of management are universal.B) Research shows that managerial practices across all countries are not consistent.C) There are major differences in the way that most English speaking countries view management.D) The route of the differences between how countries practice management is based on their economic principles solely.
Q:
Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________.A) externally, particularly on entrepreneurial tasksB) internally, particularly on the allocation of resourcesC) on setting goalsD) on planning ways to improve organizational structure
Q:
Compared to the manager of a large organization, a small business manager is more likely to be a(n) ________.A) specialistB) figureheadC) generalistD) information monitor