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Q:
In "drum, buffer, rope," the ________ acts like signals between workstations.
Q:
A proactive approach to quality management that seeks to mistake-proof a firms operatoins
Q:
In "drum, buffer, rope," what provides the schedule, i.e. the pace of production?
A) drum
B) buffer
C) rope
D) all three of the above in combination
E) none of the above
Q:
The planning and control of a conversion process that includes turning inputs into outputs that customers desire
Q:
Which of the following techniques is NOT a technique for dealing with a bottleneck?
A) Schedule throughput to match the capacity of the bottleneck.
B) Increase the capacity of the constraint.
C) Have cross-trained employees available to keep the constraint at full operation.
D) Develop alternate routings.
E) All are techniques for dealing with bottlenecks.
Q:
The examination of a part or a product to determine whether it meets quality standards
Q:
Any point in the operations process where limited capacity reduces the production capability of an entire chain of activities
Q:
The theory of constraints has its origins in:
A) linear programming theory.
B) the theory of economies of scale.
C) material requirements planning.
D) the theory of finite capacity planning.
E) Goldratt and Cox's book, The Goal: A Process of Ongoing Improvement.
Q:
The features of a product or service that enable it to satisfy customers stated and implied needs
Q:
TOC strives to reduce the effect of constraints by:
A) offloading work from constrained workstations.
B) increasing constrained workstation capability.
C) changing workstation order to reduce throughput time.
D) A and B
E) A, B, and C
Q:
At CPL Manufacturing, the one-millionth product must be identical to the first. The work is automated and accomplished by machines designed expressly to make these products. This type of manufacturing is known as:
a. continuous manufacturing.
b. flexible manufacturing.
c. project manufacturing.
d. repetitive manufacturing.
Match the term with its definition. Some terms may not be used.
a. Acceptance sampling
b. Attributes
c. Bottleneck
d. Constraint
e. Inspection
f. ISO 9000
g. Operations
h. Operations management
i. Poka-Yoke
j. Quality
k. Total quality management
l. Variables
Q:
TOC was popularized by:
A) Goldratt and Cox.
B) Ford.
C) Taguchi.
D) Deming.
E) Motorola and GE.
Q:
A reason to buy component parts is
a. closer coordination between scheduling and production.
b. equipment obsolescence.
c. improved plant utilization.
d. the parts are a specialty of the supplier.
Q:
Which of the following is not one of the four principles of bottleneck management?
A) Release work orders to the system at the bottleneck's capacity pace.
B) Lost time at the bottleneck is lost system capacity.
C) Increasing capacity at non-bottleneck stations is a mirage.
D) Increased bottleneck capacity is increased system capacity.
E) Bottlenecks should be moved to the end of the system process.
Q:
Myra operates a punch press on a production line. Because she is slower than the operators both before and after her in the process, work stacks up at her press. Myra is a:
a. bottleneck.
b. constraint.
c. defect.
d. hazard
Q:
An assembly line has 10 stations with times of 1, 2, 3, 4, , 10, respectively. What is the bottleneck time?
A) 18.18% of the throughput time
B) 100% of the throughput time
C) 550% of the throughput time
D) 50% of the throughput time
E) 1.82% of the throughput time
Q:
Jasper operates a machine shop. Orders from his his customers are small, but his machines can easily be set up to make other items for different customers. This type of manufacturing is known as
a. flexible manufacturing.
b. a job shop.
c. project manufacturing.
d. repetitive manufacturing.
Q:
A work system has five stations that have process times of 5, 9, 4, 9, and 8. What is the bottleneck time?
A) 4
B) 9
C) 18
D) 35
E) 7
Q:
A work system has five stations that have process times of 5, 9, 4, 9, and 8. What is the throughput time of the system?
A) 4
B) 9
C) 18
D) 35
E) 7
Q:
The inventory control method that uses a targeted service level allowing for the variability of supply and demand is
a. ABC method.
b. economic order quantity.
c. just-in-time inventory system.
d. statistical inventory control.
Q:
A tortilla chip workstation produces 1,000 chips in 20 seconds. What is its bottleneck time?
A) .02 seconds per chip
B) 50 chips per second
C) 20 seconds
D) 6000 chips per minute
E) 20,000 seconds
Q:
ISO 9000
a. is more important for large global firms than small firms with domestic markets.
b. measures how companies have improved their environmental footprint.
c. is challenging to earn but is rewarding from a marketing viewpoint.
d. reflects international excellence in quality management standards.
Q:
Consider a production line with five stations. Station 1 can produce a unit in 9 minutes. Station 2 can produce a unit in 10 minutes. Station 3 has two identical machines, each of which can process a unit in 12 minutes (each unit only needs to be processed on one of the two machines. Station 4 can produce a unit in 5 minutes. Station 5 can produce a unit in 8 minutes. Which station is the bottleneck station?
A) Station 1
B) Station 2
C) Station 3
D) Station 4
E) Station 5
Q:
In his retail store, Joses point-of-sale software relieves inventory for each item purchased. At any time, Jose can look at the inventory records on his computer and know exactly how many of each item are in stock. This type of inventory system is called:
a. cycle counting.
b. perpetual.
c. physical.
d. two-bin.
Q:
Martha knows that to be successful, everything her company does must create customer
a. premiums.
b. products.
c. services
d. value.
Q:
Substantial research has proved that the only successful method of dealing with bottlenecks is to increase the bottleneck's capacity.
Q:
Which of the following is an example of "quality"?
a. The taste of a restaurant's food
b. Turn time at an auto repair shop
c. Product fail rate for a manufacturer
d. All of the above
Q:
The theory of constraints is a body of knowledge that deals with anything that limits an organization's ability to achieve its goals.
Q:
Service businesses are typically more concerned with _____ costs than with the cost of materials for operations.
a. equipment
b. fixed asset
c. labor
d. leasing
Q:
To find the throughput time with simultaneous processes, compute the time over all paths and choose the shortest path through the system.
Q:
Which operations factor is centered around satisfying customers over time?
a. Flexibility
b. Facilities and equipment
c. Choice of a joint venture
d. Customer demand
Q:
The bottleneck time is always at least as long as the throughput time.
Q:
Twice a year the entire production line shuts down and a complete count is taken of every inventory item. This inventory system is called:
a. cycle counting.
b. perpetual inventory.
c. physical inventory.
d. two-bin inventory.
Q:
A factory produces 1000 units a month. If design capacity is 3000 and efficiency is 50% find utilization and effective capacity.
Q:
By conforming to ISO 9000, a small manufacturing firm could achieve improvements in
a. sales to Walmart.
b. export sales.
c. product design.
d. quality of incoming raw materials.
Q:
An approach that emphasizes efficiency through elimination of waste independent of other aspects of the process is called
a. capacity management.
b. lean production.
c. synchronous management.
d. waste-less production.
Q:
In March, chassis prep counts its inventory. In June, the cabinet shop does the same thing. In September, appliances counts its inventory. This inventory system is known as:
a. cycle counting.
b. perpetual.
c. physical.
d. two-bin.
Q:
The efficiency of a factory is 75% and its utilization 50%. If effective capacity is 1000 find design capacity.
Q:
A fleet repair facility has the capacity to repair 800 trucks per month. However, due to scheduled maintenance of their equipment, management feels that they can repair no more than 600 trucks per month. Last month, two of the employees were absent several days each, and only 400 trucks were repaired. What are the utilization and efficiency of the repair shop?
Q:
At the weekly managers meeting, Marcel is discussing how the companys product is made and delivered to its customers. Marcel is talking about:
a. distribution.
b. human resources.
c. operations.
d. planning.
Q:
The traditional method of maintaining product quality has been the
a. check sheet.
b. control chart.
c. inspection.
d. histogram.
Q:
An executive conference center has the physical ability to handle 1,100 participants. However, conference management personnel believe that only 1,000 participants can be handled effectively for most events. The last event, although forecasted to have 1,000 participants, resulted in the attendance of only 950 participants. What are the utilization and efficiency of the conference facility?
Q:
Bettina would like to improve the quality of the dining experience in her cafe. To achieve this, Bettinas efforts should begin with a focus on
a. customers.
b. employees.
c. management.
d. operations.
Q:
The staff training center at a large regional hospital provides training sessions in CPR to all employees. Assume that the capacity of this training system was designed to be 1800 employees per year. Since the training center was first put in use, the program has become more complex, so that 1400 now represents the most employees that can be trained per year. In the past year, 1350 employees were trained. Calculate the efficiency and the utilization of this system.
Q:
Identify the six tactics for matching capacity to demand.
Q:
Which item is a tangible output for a bed and breakfast inn guest?
a. Questions answered about local attractions
b. Full breakfast in the morning
c. Use of a Room
d. Two of the above tangible outputs.
Q:
A good capacity decision requires that it be tightly integrated with the organization's strategy and investments. But there are four other special "considerations" to making a good capacity decision. Identify them.
Q:
The buying of products or services from a third party to manage a firms functions is known as
a. asset efficiency.
b. diversification of supplies.
c. importing.
d. outsourcing.
Q:
The topic of discussion during the monthly senior managers meeting is how best to manufacture the companys product with existing materials, manpower, and machinery. This discussion is about:
a. inventory management.
b. inventory overhead.
c. operations management.
d. production management.
Q:
Why is the capacity decision important?
Q:
Distinguish between utilization and efficiency.
Q:
Which solution to a constraint would increase efficiency?
a. Move maintenance times.
b. Inspect quality.
c. Subdivide work.
d. Expand resources.
Q:
What is the fundamental distinction between design capacity and effective capacity? Provide a brief example.
Q:
A small business owner decides that her firm has a good customer focus and adequate tools and techniques needed for a TQM program. To be assured of a strong quality program, she must also have the proper
a. benchmarking.
b. marketing research.
c. organizational culture.
d. statistical quality control.
Q:
In the service sector, scheduling customers is a type of ________ management, while scheduling the workforce is a type of ________.
Q:
A method that judges products as acceptable or unacceptable is known as
a. poka-yoke.
b. attribute inspection.
c. acceptance sampling.
d. variable inspection.
Q:
________ is actual output as a percent of effective capacity.
Q:
Shoichiro Toyoda, former president of Toyota Motors, built on Fords concepts and focused on the need to eliminate waste from the production system. He followed a(n) _______ approach.
a. assembly line
b. distribution
c. lean production
d. synchronous production
Q:
Cooperative purchasing organizations for small businesses are more successful now because of the:
a. acceptance of coops as a business model by suppliers.
b. diversification of numerous global suppliers.
c. increased use of the Internet to locate more suppliers.
d. use of crowdsourcing to locate new suppliers.
Q:
________ is actual output as a percent of design capacity.
Q:
A suggestion for increasing outsourcing success is
a. have a back-up plan in case of supplier failure.
b. outsource the unique product of the business.
c. periodically monitor the companys progress.
d. negotiate for priority in the production schedule.
Q:
________ is the number of units a facility can hold, store, receive, or produce in a period of time.
Q:
Ralph operates a computer-controlled machine. His jobs can be either large or small. To change the set up from one product to another usually requires only a change in programming. This type of manufacturing is known as:
a. continuous manufacturing.
b. flexible manufacturing.
c. project manufacturing.
d. repetitive manufacturing.
Q:
An organization whose capacity is on that portion of the average unit cost curve that falls as output rises:
A) has a facility that is below optimum operating level and should build a larger facility.
B) has a facility that is above optimum operating level and should reduce facility size.
C) is suffering from diseconomies of scale.
D) has utilization higher than efficiency.
E) has expected output higher than rated capacity.
Q:
One factor that differentiates the operations of a service firm from manufacturing is its
a. operating space.
b. ability to maintain high quality standards.
c. inability to produce services and hold them in inventory.
d. working hours.
Q:
Adding a complementary product to what is currently being produced is a demand management strategy used when:
A) demand exceeds capacity.
B) capacity exceeds demand for a product that has stable demand.
C) the existing product has seasonal or cyclical demand.
D) price increases have failed to bring about demand management.
E) efficiency exceeds 100 percent.
Q:
Which of the following represents a common way to manage capacity in the service sector?
A) appointments
B) reservations
C) changes in staffing levels
D) first-come, first-served service rule
E) "early bird" specials in restaurants
Q:
Duffs Buffet offers a discount for lunches on Tuesdays. Duffs is using
a. capacity planning.
b. a demand management strategy.
c. project marketing.
d. service inputs.
Q:
Adoption of the just-in-time inventory system requires
a. the elimination of raw materials wherever possible.
b. an emphasis on work in progress.
c. a reduction in the firms finished goods.
d. close cooperation with suppliers.
Q:
The staff training center at a large regional hospital provides training sessions in CPR to all employees. Assume that the capacity of this training system was designed to be 1200 employees per year. Since the training center was first put into use, the program has become more complex, so that 1050 now represents the most employees that can be trained per year. In the past year, 950 employees were trained. The efficiency of this system is approximately ________ and its utilization is approximately ________.
A) 79.2 percent; 90.5 percent
B) 90.5 percent; 79.2 percent
C) 87.5 percent; 950 employees
D) 950 employees; 1050 employees
E) 110.5 percent; 114.3 percent
Q:
Christopher's Cranks uses a machine that can produce 100 cranks per hour. The firm operates 12 hours per day, five days per week. Due to regularly scheduled preventive maintenance, the firm expects the machine to be running during approximately 95% of the available time. Based on experience with other products, the firm expects to achieve an efficiency level for the cranks of 85%. What is the expected weekly output of cranks for this company?
A) 5100
B) 5700
C) 4845
D) 969
E) 6783
Q:
If a small fencing company wants to check the length of fence posts to determine if they are acceptable, a(n) ______ should be used.
a. poka-yoke.
b. an attribute inspection.
c. acceptance sampling.
d. a variable inspection.
Q:
Which aspect is the most descriptive of a product operations as opposed to a service operations?
a. Customer interaction
b. Created and delivered on demand
c. Intangible aspects
d. Repetitive operations
Q:
The AcademicComputingCenter has five trainers available in its computer labs to provide training sessions to students. Assume that the design capacity of the system is 1900 students per semester and that effective capacity equals 90% of design capacity. If the number of students who actually got their orientation session is 1500, what is the efficiency of the system?
A) 1350 students
B) 1710 students
C) 78.9%
D) 87.7%
E) 90%
Q:
Bobbi Jo pulls one part from the production line every 15 minutes and measures its dimensions against the specifications. Bobbi Jo is using:
a. acceptance sampling.
b. a control chart.
c. statistical process control.
d. TQM.
Q:
Utilization will always be lower than efficiency because:
A) effective capacity is less than design capacity.
B) effective capacity is greater than design capacity.
C) effective capacity equals design capacity.
D) expected output is less than actual output.
E) expected output is less than rated capacity.
Q:
Which of the following represents an aggressive approach to demand management in the service sector when demand and capacity are not particularly well matched?
A) lower resort hotel room prices on Wednesdays
B) appointments
C) reservations
D) first-come, first-served rule
E) none of the above
Q:
Terrell is trying to decide whether to concentrate his purchases with one supplier or diversify with two or three. One factor in favor of a single supplier is:
a. insurance against interruptions caused by strikes.
b. a particular suppliers superiority in product quality.
c. knowing the customers loyalty, the supplier may provide better prices and service.
d. locating the best source in terms of price, quality and service with each purchase.
Q:
Effective capacity is the:
A) maximum output of a system in a given period.
B) capacity a firm expects to achieve given the current operating constraints.
C) average output that can be achieved under ideal conditions.
D) minimum usable capacity of a particular facility.
E) sum of all of the organization's inputs.
Q:
Aaron operates a lemonade stand in the New York Citys Central Park. His business is seasonal but within those seasons several other factor influence the demand for lemonade. Aaron is most likely to use _______________ to help him predict demand on a daily basis.
a. associative forecasting
b. linear regression
c. historical sales data
d. the weather report