Q&A Hero

Q: The upper and lower limits for diving ring diameters made by John's Swimming Co. are 40 and 39 cm., respectively. John took 11 samples with the following average diameters (39, 39.1, 39.2, 39.3, 39.4, 39.5 39.6, 39.7, 39.8, 39.9, 40). Is the process in control? A) Yes, no diameters exceeded the control limits. B) No, some diameters exceeded the control limits. C) No, there is a distinguishable pattern to the samples. D) No, the range is not in control. E) There is not enough information to make a decision.

Q: Unions typically concentrate their primary attention on small companies, where their influence is most needed. a. True b. False

Q: The number of late insurance claim payouts per 100 should be measured with what type of control chart? A) x-bar chart B) R-chart C) p-chart D) c-chart E) either p-chart or c-chart

Q: The number of defects after a hotel room cleaning (sheets not straight, smears on mirror, missed debris on carpet, etc) should be measured using what type of control chart? A) x-bar chart B) R-chart C) p-chart D) c-chart E) either x-bar chart or R chart

Q: Job descriptions are used primarily to avoid lawsuits that might result from the Americans with Disabilities Act. a. True b. False

Q: Because help-wanted advertising tends to be ineffective, most well-managed organizations reject this method of recruitment. a. True b. False

Q: The purpose of an x-bar chart is to determine whether there has been a: A) change in the dispersion of the process output. B) change in the percent defective in a sample. C) change in the central tendency of the process output. D) change in the number of defects in a sample. E) change in the AOQ.

Q: According to the Occupational Health and Safety Administration, 85 percent of all on-the-job accidents can be traced to substance abuse. a. True b. False

Q: Control charts for variables are based on data that come from: A) acceptance sampling. B) individual items. C) averages of small samples. D) averages of large samples. E) the entire lot.

Q: A job description refers to a listing of the knowledge, skills, abilities, and other characteristics necessary to perform a job. a. True b. False

Q: Assignable causes: A) are not as important as natural causes. B) are within the limits of a control chart. C) depend on the inspector assigned to the job. D) are also referred to as "chance" causes. E) are causes of variation that can be identified and investigated.

Q: A human resource manager is unnecessary when employees are represented by a union. a. True b. False

Q: Assignable variation: A) is a sign that a process is under control. B) is to be identified and investigated. C) is the same as random variation. D) is variation that cannot be traced to a specific cause. E) leads to a steep OC curve.

Q: Natural variations: A) are variations that are to be identified and investigated. B) are variations that can be traced to a specific cause. C) are the same as assignable variations. D) lead to occasional false findings that processes are out of control. E) play no role in statistical process control.

Q: Identify and explain the advantages of five selling points a small company can use to attract candidates.

Q: Natural variations: A) affect almost every production process. B) are the many sources of variation that occur when a process is under control. C) when grouped, form a pattern, or distribution. D) are tolerated, within limits, when a process is under control. E) All of the above are true.

Q: A band manager is designing an application form for hiring new band members. After discussing information that should and should not be on the form, how will the forms information be used for the remaining steps of the interview process?

Q: The causes of variation in statistical process control are: A) cycles, trends, seasonality, and random variations. B) producer's causes and consumer's causes. C) mean and range. D) natural causes and assignable causes. E) Type I and Type II.

Q: Describe the five steps involved in selecting employees.

Q: After defining each of the following statutes, state who has to abide by the law: a) Civil Rights Act, b) Occupational Safety and Health Act, c) Fair Labor Standards Act and d) Family and Medical Leave Act.

Q: If a sample of items is taken and the mean of the sample is outside the control limits, the process is: A) likely out of control and the cause should be investigated. B) in control, but not capable of producing within the established control limits. C) within the established control limits with only natural causes of variation. D) monitored closely to see if the next sample mean will also fall outside the control limits. E) producing high quality products.

Q: Discuss the use of compensation and incentives in recruiting employees for small businesses.

Q: The x-bar chart, like the c-chart, is based on the exponential distribution.

Q: Explain the nature of orientation programs and why they are needed.

Q: A c-chart is appropriate to plot the number of flaws in a bolt of fabric.

Q: Explain the strengths and weaknesses for the following sources of employees: (a) walk-ins, (b) schools, (c) public employment offices, (d) private employment agencies, (e) executive search firms, (f) employee referrals, (g) Internet recruiting, (h) help-wanted advertising, and (i) temporary help agencies.

Q: A p-chart is appropriate to plot the number of typographic errors per page of text.

Q: The management of employees in a way that enables a firm to reach its strategic objectives

Q: To measure the voltage of batteries, one would sample by attributes.

Q: An x-bar chart is used when we are sampling attributes.

Q: Differences among employees on such dimensions as gender, age, ethnicity, and race

Q: Federal law that establishes a minimum wage and provides for overtime pay

Q: Mean charts and range charts complement one another, one detecting shifts in process average, the other detecting shifts in process dispersion.

Q: A company that sets up co-employment agreements

Q: A process range chart illustrates the amount of dispersion within the samples.

Q: If the process average is in control, then the process range must also be in control.

Q: Legislation that assures employees of unpaid leave for childbirth or other family needs

Q: Legislation that regulates the safety of workplaces and work practices

Q: In statistical process control, the range is often used as a substitute for the standard deviation.

Q: Legislation prohibiting discrimination based on race, color, religion, sex, or national origin

Q: The Central Limit Theorem states that when the sample size increases, the distribution of the sample means will approach the normal distribution.

Q: Preparation of employees for career advancement through education, job experiences, network development, and performance assessment Match the term with its definition. Some terms may not be used. a. Civel Rights Act b. Fair Labor Standards Act c. Family and Medical Leave Act d. Human resource management e. Management development f. Occupational Safety and Health Act g. PEO h. Workforce diversity

Q: The x-bar chart indicates that a gain or loss of uniformity has occurred in dispersion of a production process.

Q: Supplements to compensation designed to be attractive and useful to employees

Q: Averages of small samples, not individual measurements, are generally used in statistical process control.

Q: Mistakes stemming from workers' inadequate training represent an assignable cause of variation.

Q: Financial incentive based on number of units produced

Q: A process is said to be in statistical control when assignable causes are the only sources of variation.

Q: Benefit programs that allow employees to select the types of benefits they wish to receive

Q: A normal distribution is generally described by its two parameters: the mean and the range.

Q: An approach that assess the suitability of job candidates based on how they would respond to hypothetical situations

Q: The purpose of process control is to detect when natural causes of variation are present.

Q: A search firm that locates qualified candidates foar executive positions

Q: Some degree of variability is present in almost all processes.

Q: An arrangement to outsource part of personnel management to an organization that handles paperwork and administers benefits for those employees

Q: Identify the five core elements of ISO 14000.

Q: A list of the knowledge, skills, abilities, and other characteristics needed to perform a specific job Match the term with its definition. Some terms may not be used. a. Behavioral interview b. Co-employment c. Employee benefits d. Flexible benefit programs e. Headhunter f. Management development g. Piecework h. Professional employer organization

Q: Describe the European Union Emissions Trading System to combat climate change.

Q: Planned efforts to help workers master the knowledge, skills, and behaviors they need to perform their duties

Q: Identify two non-governmental organizations that provide guidance to businesses for reducing environmental impacts from disposal of materials to reductions in greenhouse gas emissions.

Q: Instruction at the place of employment, supervised by a professional trainer or experienced employee

Q: A series of environmental management standards established by the International Organization for Standardization is called ________ .

Q: An outline of the work to be performed for a particular position

Q: The European Union Emissions Trading System works on the ________ principle.

Q: The extent to which a test assesses true job performance ability

Q: Design for ________ encourages designers to create products that can be taken apart and whose components can be recovered, minimizing impact on the environment.

Q: A systematic, step-by-step method for on-the-job training of non-managerial employees

Q: Which of the following is true about ISO 14000 certification? A) It can reduce exposure to liability. B) It deals with environmental management. C) It offers a good systematic approach to pollution prevention. D) One of its core elements is life cycle assessment. E) All of the above are true.

Q: The consistency of a test in measuring job performance ability

Q: Small firms give employees a share of ownership in the business through a. profit plans. b. group incentive plans. c. employee stock ownership plans. d. action-sharing plans. Match the term with its definition. Some terms may not be used. a. Cafeteria plan b. Employee training c. Job description d. Job Instruction Training e. Job specification f. On-the-job training g. Reliability h. Validity

Q: Within environmental regulation, the "cap-and-trade" principle produces a market that allows companies to purchase and sell what? A) hats that promote environmental awareness B) shares of stock in renewable energy sources C) emission allowances D) space in landfills E) carbon reduction sweepers

Q: The owner of a growing business wonders when to hire a human resource manager. The most likely time would be when a. labor turnover rate is high. b. total employment exceeds 75. c. employees are not unionized. d. morale is high.

Q: What allows companies in Europe to buy and sell allowances for the right to pollute? A) UNFCCC B) ISO 9000 C) EUETS D) ISO 14000 E) EPA

Q: A small electrical contractor with nine employees hears that they would like to join a union. This contractor realizes that the firm a. must follow the bargaining pattern set by large contractors. b. can lawfully refuse to negotiate. c. must negotiate if a majority of employees decide to unionize. d. must deduct union dues from employees' paychecks.

Q: The European Union Emissions Trading System works on what principle? A) Thatcher's Theory of the Commons B) pollute-and-pay C) socialism D) cap-and-trade E) tax the richer companies more to pay for pollution control

Q: What percentage of the manufacturing process from Subaru's Lafayette, Indiana, plant goes to the landfill? A) 0% B) 2% C) 5% D) 12.5% E) 15%

Q: The differences among employees on such dimensions as gender, age, ethnicity, and race is known as a. job specification. b. workforce diversity. c. human resources. d. workforce differences.

Q: What does UNFCCC stand for? A) United National Federation Council on Climate Change B) UN Federation for Climate Change Cooperation C) Uniform National Framework Climate Change Code D) UN Framework Convention on Climate Change E) UN Foundation for the Consequences of Climate Change

Q: Katie owns a catering company where employees work both in preparing the food as well as serving at the events. What would be the best compensation system? a. time-based b. profit-sharing plan c. piece rate d. commission

Q: What does ISO stand for? A) Industry Standards Organization B) International Safety Organization C) Industrial Safety Organization D) International Standards for Oxygen E) International Organization for Standardization