Q&A Hero

Q: The U.S. Department of Labor projects which trend in workforce composition? a. Increased numbers of Hispanic workers b. Decreased average age c. Decreased numbers of Black and Asians workers d. Increased participation of women in the workforce

Q: Within environmental regulation, the "cap-and-trade" principle essentially allows companies to buy and sell the right to pollute.

Q: Which item plays the central role in attracting and motivating employees? a. Flexible work duties b. Job sharing arrangements c. Compensation d. Vacation benefits

Q: The UNFCCC works on the "cap-and-trade" principle.

Q: Employers will often provide such perks as health insurance and paid vacation that are designed to be attractive and useful to employees. Collectively these perks are known as: a. stock. b. piecework. c. human resources. d. employee benefits.

Q: ISO 9000 is a series of environmental management standards that contain five core elements.

Q: Amanda is paid $0.45 for every widget she produces. This type of pay plan is: a. a cafeteria plan. b. called piecework. c. part of a salary level. d. included in stock incentives.

Q: Some governments are implementing laws that mandate the outright reduction of GHG emissions by forcing companies to pay taxes based on the amount of GHG emissions that are emitted.

Q: Which act applies to any employer of 15 or more people and prohibits discrimination on the basis of race, color, religion, sex, or national origin? a. Fair Labor Standards Act b. Civil Rights Act c. Age Discrimination in Employment Act d. Immigration Reform and Control Act

Q: Prospective employers can legally select employees based on the applicants a. age. b. disabilities. c. education. d. gender

Q: What is the total vehicle life cycle cost of a car that has the information provided in the following table? Vehicle Purchase Cost $34,000 Vehicle Operating Cost per Mile $0.26 Useful Life of Vehicle 7 years Miles per Year 20,000 Miles per Gallon 35 Average Fuel Price per Gallon $4.10

Q: A firm is comparing two designs for a new product. Data concerning the design for disassembly for both designs are provided in the tables below. Which design appears to be the best environmental design based on revenue retrieval opportunity? Design 1: Component Resale Revenue per Unit Recycling Revenue per Unit Processing Cost per Unit Disposal Cost per Unit A $5.60 $8.90 $3.50 $2.85 B $2.56 $3.67 $3.25 $4.00 C $1.34 $4.32 $0.69 $3.34 Design 2: Component Resale Revenue per Unit Recycling Revenue per Unit Processing Cost per Unit Disposal Cost per Unit A $4.76 $5.68 $6.00 $2.13 B $3.21 $5.28 $2.42 $3.59 C $5.31 $6.98 $2.47 $4.90

Q: Jan is ready to franchise her retail clothing store and needs to hire a new manager who has knowledge in the franchising process. Which recruiting source would be best? a. temporary help agencies b. leasing companies c. headhunters d. employees

Q: A compensation system based on time is most appropriate for jobs in which a. performance is not easy to measure. b. responsibilities are difficult to understand. c. fringe benefits are an important part of the compensation offered. d. commissions make up a significant portion of compensation received.

Q: A firm is considering three different product designs. Data concerning the design for disassembly for each of the designs are provided in the table below. Which design appears to be the best environmental design based on revenue retrieval opportunity? Product Design Resale Revenue per Unit Recycling Revenue per Unit Processing Cost per Unit Disposal Cost per Unit 1 $100 $10 $40 $5 2 $80 $50 $20 $20 3 $200 $25 $130 $20

Q: Tom is experiencing difficulty in recruiting competent technicians for his business. One way to increase the attractiveness of his small business is by using a. flexible work schedules. b. job descriptions. c. performance testing. d. private employment agencies.

Q: Suppose that a firm has made the following computations for its design for disassembly: processing cost per unit = $13.00, disposal cost per unit = $9.00, resale revenue per unit = $22.00, and recycling revenue per unit = $8.00. What is the revenue retrieval for this product?

Q: Which percentage of recruiters and human resource professionals report that they research job applicants online using Facebook? a. 92% b. 58% c. 31% d. 20%

Q: What is the formula for revenue retrieval of a product that has reached the end of its life?

Q: The Americans with Disabilities Act requires employers of at least ____ employees to make ____ adaptations to facilitate the employment of individuals protected by the act. a. 50, minimal b. 15, reasonable c. 100, specific d. 10, verifiable

Q: Why is product design the most critical phase in product life cycle assessment?

Q: Since Cynthia needs to obtain a replacement for Olivia (who is having a baby and will be out for 12 weeks), what would be the expected first choice to locate a replacement? a. employee referrals b. help-wanted advertising c. public employment agencies d. temporary help agencies

Q: ________ supply chains consider forward and reverse product flows over the entire life cycle.

Q: Mona has recently been named the CEO of a small production company that she and her parents co-own. She is concerned with the lack of innovation in the company and plans to hire at a minimum ten more employees in the next three years. Currently 92% of the production workforce are white, males who have some college education and are expected to retire in the next five years. What are suggestions for Mona?

Q: Opportunities to reduce environmental impact during production typically revolve around the three themes of ________.

Q: Preparation of employees for career advancement through education, job experiences, network development, and performance assessment is called a. employee training. b. human resources. c. management development. d. workforce diversity.

Q: Boeing's use of epoxy composites and titanium graphite laminate represent the environmentally friendly concept of ________.

Q: Having been in business for five years, Secondhand Treasures specializes in antique home and personal items made before 1960. The company has expanded into ten locations with 103 employees in part due to the recession having led to increased business. The company is having trouble maintaining employees for longer than three months, especially for positions requiring extensive knowledge of an items value. What conditions in Secondhand Treasures would justify the owners decision to hire a human resource manager?

Q: ________ materials translate into better fuel economy, fewer carbon emissions, and reduced operating cost.

Q: The owner of a small automobile garage has been advised to use an application form in evaluating applicants. This form will be most useful in discovering a. arrest records. b. general background information. c. physical disabilities. d. religious orientation.

Q: Ollie has hired a front office manager, Todd. What suggestions should Ollie follow to make the implementation of training more effective for Todd?

Q: Management and other key personnel get a piece of the action through a. fringe benefits. b. time-based compensation. c. profit sharing. d. tax benefits.

Q: The 3 Rs for sustainability are ________.

Q: Considering the weaknesses of interviewing, how can the procedure be made more effective in selecting employees?

Q: Analysis of environmental impacts of products from the design stage through end-of-life is known as ________.

Q: Which source of candidates do small business owners say accounts for most of their hires? a. Walk-ins b. Schools c. Internet d. Employees

Q: Products are more "environmentally friendly" when they are made: A) using cheaper materials. B) using less energy. C) according to OSHA standards. D) where environmental regulations are lax. E) more difficult to disassemble.

Q: Identify and discuss the advantages and disadvantages to using a PEO.

Q: A firm is considering five different product designs. Data concerning the design for disassembly for each of the designs are provided in the table below. Which design appears to be the best environmental design based on revenue retrieval opportunity? Product Design Resale Revenue per Unit Recycling Revenue per Unit Processing Cost per Unit Disposal Cost per Unit 1 $30.00 $12.00 $15.00 $40.00 2 $10.00 $10.00 $3.00 $1.00 3 $5.00 $55.00 $48.00 $10.00 4 $4.00 $2.00 $1.00 $0.50 5 $42.00 $3.00 $8.00 $32.00 A) Design 1 B) Design 2 C) Design 3 D) Design 4 E) Design 5

Q: Suppose that a firm has made the following computations for its design for disassembly: processing cost per unit = $12.00, disposal cost per unit = $6.00, resale revenue per unit = $20.00, and recycling revenue per unit = $7.00. What is the revenue retrieval for this product? A) $27.00 B) $8.00 C) $9.00 D) $1.00 E) $20.00

Q: What type of interviewing involves asking applicants how they might react to hypothetical situations? a. Behavioral b. Depth c. Stress d. Traditional

Q: What type of supply chains consider forward and reverse product flows over the entire life cycle? A) two-pronged B) life cycle C) closed-loop D) socially responsible E) end-to-end

Q: Tim and Tina own an independent pet grooming business in which employees are hired to groom the animals, take care of customer needs and clean the facility. Other area competitors offer the same services and pay their employees minimum age. Tim and Tina have decided to pay employees $12.00/hr, and include unlimited services for the employees animals and allow them to provide grooming for one guest of their choice each month. What could the grooming business gain from this payroll decision?

Q: What percentage of the 2012 Mercedes S-class is recyclable? A) 25% B) 50% C) 75% D) 95% E) 100%

Q: Which question would be expected from a small business using behavioral interviews? a. How did you learn to write so well? b. Where did you attend school? c. What do you do for fun? d. Tell me about a time when you managed a major project.

Q: What is sometimes referred to as the fourth "R" of sustainability? A) reclaim B) recover C) renew D) improved reputation E) reproduce

Q: Jo Ann serves as the CEO of her company and currently works 60 hours a week at a minimum. What issues does she face?

Q: What is the most critical phase in product life cycle assessment? A) product design B) purchasing C) production D) shipping E) disposal

Q: Discuss the use of employee empowerment and self-managed work teams in relation to how leaders shape an innovative organizational culture.

Q: What are the 3 Rs for sustainability? A) reduce, reuse, and reclaim B) reduce, reproduce, and recycle C) reproduce, reuse, and recycle D) reduce, reuse, and recycle E) reduce, reclaim, and recycle

Q: What type of counseling is available for an entrepreneur?

Q: For six leadership styles, briefly state how each type of leader operates.

Q: What refers to analysis of environmental impacts of products from the design stage through end-of-life? A) ISO 14000 B) life cycle assessment C) carbon footprint D) economic sustainability E) closed-loop supply chain analysis

Q: Suggest solutions for better time management.

Q: UPS plans its truck routes with the fewest possible right turns.

Q: A design for disassembly cost-benefit analysis compares the amount of revenue that might be reclaimed against the cost of disposing of the product at its end-of-life.

Q: Jenny is the owner-manager of a small accounting practice. She holds bi-weekly employee meetings to cover company goals, focus points for the future and keep the employees updated on current tax changes. She has developed significant bonds with the employees so they share work (and personal) problems with her more than in the past. Often Jenny can be found assisting new clients and aiding in paperwork completion especially around April 15th. What type of leadership style(s) does Jenny display and how?

Q: One environmentally friendly approach to product design is to use lighter components.

Q: After identifying organizational structures of small businesses, explain how changing structures over time impact managerial responsibilities.

Q: Reuse is one of the 3 Rs for sustainability.

Q: Paul has decided to start a musical venue that also includes a restaurant and an art gallery. His brother suggested he talk to a consultant to develop his business plan. What should Paul look for when searching? What issues should be determined before the consultant is hired?

Q: Describe the four stages of small business growth and how the owner would function.

Q: Life cycle assessment determines which stage of the product life cycle that the product currently is in.

Q: The operations manager's greatest opportunity to make substantial contributions to the company's environmental objectives occurs during product life cycle assessment.

Q: Andrea designed a new household cleaning product that can be used on any surface, is environmentally friendly and performs better than other current products. As the company grew, she added employees to produce the cleaner. Recently a grocery store chain asked to sell the cleaner in a regional area. Should she continue as the CEO? At what level is the company in its development? What factors should Andrea consider as the company continues to grow?

Q: Social accounting can measure what types of things?

Q: The personal shopper business Jeff and Christy have developed has grown so they are busy 50 hours weekly. This schedule leaves little time for them as a couple. They have decided to hire outside employees to take over some of their business responsibilities. What suggestions should they follow to ease this transition?

Q: Describe some ways in which operations managers should address employee working conditions.

Q: A simple organizational structure in which each person reports to one supervisor

Q: The number of employees who are supervised by one manager

Q: Describe the four ways in which Walmart is accomplishing its commitment to work with its suppliers to sell quality products that are safe, that create value for customers, and that are produced in a sustainable way.

Q: Sustainability suggests that supplier selection and performance criteria should evaluate what types of issues with respect to the employees of the suppliers?

Q: An organizational structure that includes staff specialists who assist management

Q: Explain how to improve the triple bottom line with sustainability. (Hint: answer can be based on Figure S5.1.)

Q: An SBA-sponsored group of people who give free advice to small business owners

Q: The process of developing workable solutions through discussions or interactions

Q: A manager who uses systematic, analytical methods of management

Q: Provide at least two examples of misallocation of resources held in the common.

Q: The process of developing and engaging in mutually beneficial relationships

Q: Identify three ways in which society is trying to address the misallocation of resources held in the common.