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Q:
Granting to subordinates the right to act or make decisions
Match the term with its definition. Some terms may not be used.
a. Line organization
b. Line-and-staff organization
c. Negotiation
d. Networking
e. Professional manager
f. Service Corps of Retired Executives
g. Small business development centers
h. Span of control
Q:
True sustainability involves thinking not only about environmental resources but also about what additional aspects?
Q:
To support economic sustainability, firms may supplement standard financial accounting and reporting with some version of ________.
Q:
Groups of employees with freedom to function without direct supervision but with responsibility for results
Q:
A plan that governs a firms operations for one year or less
Q:
The carbon footprint measures total ________ caused directly or indirectly by an organization, a product, an event, or a person.
Q:
The triple bottom line includes the three Ps of ________.
Q:
Inputs to a production system that are held in the common do not have market ________.
Q:
Authorization of employees to make decisions or take actions on their own
Q:
Inputs to a production system that do not have market prices are those held in the ________.
Q:
A document that expresses future plans in monetary terms
Q:
A firms overall plan for the future
Q:
The term ________ refers to meeting the needs of the present without compromising the ability of future generations to meet their needs.
Q:
What refers to how companies remain in business?
A) corporate social responsibility
B) economic sustainability
C) carbon footprint
D) sustainability
E) closed-loop supply chains
Q:
The official, vertical channel of communication in an organization
Q:
Leadership roles differ greatly, depending on the size of the business and its
a. stage of development.
b. product and service offerings.
c. marketing efforts.
d. industry in which the company operates.
Match the term with its definition. Some terms may not be used.
a. Budget
b. Chain of command
c. Delegation of authority
d. Empowerment
e. Long-range plan
f. Professional manager
g. Self-managed work teams
h. Short-range plan
Q:
The carbon footprint is defined as a measure of total greenhouse gas emissions caused directly or indirectly by what four things?
A) a factory, an office building, a warehouse, or a truck
B) an organization, a product, an event, or a person
C) an organization, a product, an animal, or a person
D) an organization, a government, a product, or a person
E) a product, an event, a person, or an animal
Q:
What is a measure of total greenhouse gas emissions caused directly or indirectly by an organization, a product, an event, or a person?
A) radioactive decay
B) nitrogen footprint
C) ozone factor
D) pollution index
E) carbon footprint
Q:
LaToya, as the owner of a minority firm, should look to which organization first for assistance?
a. SBDC
b. SCORE
c. sponsorship of student consulting team projects
d. virtual incubators
Q:
Effective time management requires
a. firmly established priorities.
b. self-discipline.
c. using a good time management system.
d. All of the above are required.
Q:
Companies can improve the triple bottom line with sustainability by minimizing what four things?
A) raw material, energy, water, and waste
B) raw material, transport, manufacture, and disposal
C) people, planet, profit, and pollution
D) pollution, carbon footprint, profit, and people
E) lawsuits, advertisements, coupons, and layoffs
Q:
John, a small business operations manager, is confronted with a quality problem. A typical small business handicap that will hamper his efforts to solve the problem is a lack of
a. time.
b. chain of command.
c. accounting data.
d. specialized staff assistance.
Q:
One way to think of sustainability is to consider the systems necessary to support the triple bottom line of the three Ps, which are:
A) price, promotion, and product.
B) people, places, and products.
C) people, planet, and profit.
D) price, promotion, and profit.
E) people, pollution, and profit.
Q:
A monthly production schedule is prepared as part of the
a. operational plan.
b. short-range plan.
c. strategic plan.
d. tactical plan.
Q:
Resources held by the public are also said to be held in what?
A) escrow
B) the system
C) contempt
D) perpetuity
E) the common
Q:
Founders are least likely to be described as a(n)
a. creative.
b. good organizational member.
c. innovative.
d. risk-taking.
Q:
What refers to looking at a product's life from design to disposal, including all the resources required?
A) the commons
B) a systems view
C) the triple bottom line
D) DD analysis
E) carbon footprint
Q:
Workers who act on their own and to make decisions about the processes theyre involved with are considered to be
a. beginning or nascent managers.
b. empowered employees.
c. policy-capable subordinates.
d. work-team ready.
Q:
What refers to meeting the needs of the present without compromising the ability of future generations to meet their needs?
A) corporate social responsibility
B) economic sustainability
C) carbon footprint
D) sustainability
E) closed-loop supply chains
Q:
Stage 3 in the growth of a business is characterized by
a. a one-person operation.
b. hands-off management practices.
c. multi-layered organization.
d. the entrepreneur as a player-coach.
Q:
Social and environmental sustainability do not exist without economic sustainability.
Q:
If Elizabeth, who just hired her first employee, desires to create an innovative cultural environment within the business, what should she do?
a. Support experimentation while eliminating unnecessary penalties for failure
b. Maintain tight control of all aspects of the business.
c. Reject employee ideas.
d. Treat all employees the same.
Q:
Economic sustainability means appropriately allocating scarce resources to make a profit.
Q:
The fact that the daily brush fires of doing business tend to push aside planning until it is forgotten is the message of
a. Parkinsons Law of Planning.
b. the Peter Principle.
c. the Tyranny of the Urgent.
d. Murphys Law of Strategic Action.
Q:
A measure of the total greenhouse gas emissions caused directly or indirectly by an organization, a product, an event, or a person is the nitrogen footprint.
Q:
Controlling is the managerial function that involves the managerss
a. thinking through issues confronting a firm and developing a plan to increase productivity.
b. keeping track of performance and investigating when results deviate from the plan.
c. developing an atmosphere of cooperation and teamwork.
d. keeping an optimum number of people under supervision.
Q:
Firms that do not consider the impact of their decisions on all of their stakeholders see reduced sales and profits.
Q:
Having more than one supervisor is a violation of the:
a. span of control
b. delegating
c. controlling
d. chain of command
Q:
Those resources held in the common are often misallocated.
Q:
Sustainability is often associated with corporate social responsibility.
Q:
As a firm grows, the small business owner needs to fill key positions with persons who
a. could be future managers.
b. can complement weaker areas of the entrepreneur.
c. are able to survive in the culture.
d. All of the above are true.
Q:
Managerial decision making that considers environmental, societal, and financial impacts is known as sustainability.
Q:
In a line-and-staff organization, which division is a line activity?
a. Production
b. Legal
c. Human Resources
d. Accounting
Q:
Mario has just begun to personally supervise employees. His firm likely to be in the ____________ stage of growth.
a. formal organization
b. intermediate supervision
c. one-person operation
d. player-coach
Q:
Corporate social responsibility involves managerial decision making that considers what three impacts?
Q:
________ technologies today allow consumers, communities, public interest groups, and regulators to be well informed about an organization's performance.
Q:
The owner of a rapidly growing small business needs to talk to a lender for additional financing. Which document would increase the companys credibility?
a. control standards
b. human resource guidelines
c. strategic plan
d. All of the above would be needed.
Q:
Companies that practice ________ introduce policies that consider environmental, societal, and financial impacts in their decision making.
Q:
Barrys expectation that employees will complete his requests immediately is typical of ______ leaders.
a. populist
b. general
c. paragon
d. team builder
Q:
Corporate social responsibility involves managerial decision making that considers what three impacts?
A) environmental, legal, and financial
B) environmental, legal, and societal
C) educational, environmental, and societal
D) societal, legal, and financial
E) environmental, societal, and financial
Q:
Nancy just added her eighth employee, a human resource manager who will be responsible for all future hiring, training, retaining, and firing decisions. The company is in a ________ organizational structure.
a. delegated
b. line-and-staff
c. line
d. span of control
Q:
What does CSR stand for?
A) consumer sustainability requirements
B) critical sustainability ratio
C) corporate social responsibility
D) corporate sustainability record
E) corporate society ratio
Q:
A hesitancy by an entrepreneur to move through the various organizational stages can
a. limit the rate of business growth.
b. be interpreted as evidence of creativity.
c. normally provide a competitive edge to the firm.
d. provide a spark to the business because of the spontaneity it introduces.
Q:
Internet-based technologies today allow consumers, communities, public interest groups, and regulators to be well informed about an organization's performance.
Q:
James is talking to another supervisor about the number of employees who report directly to him. James is talking about his:
a. span of control.
b. informal organization.
c. organizational structure.
d. chain of command.
Q:
Lindas high standards and expectations of employee excellence is typical of ____ leaders.
a. team builder
b. general
c. populist
d. paragon
Q:
Meeting the needs of the present without compromising the ability of future generations to meet their needs is known as corporate social responsibility.
Q:
Vivian would like to improve two-way communication with her subordinates. Which of these ideas would be most helpful her?
a. Post daily updates on the bulletin board.
b. Announce daily production requirements over the public address system.
c. Engage employees in conversations to discuss their ideas and problems
d. Manage by walking around.
Q:
Excess bags of basic commodities such as flour and sugar that are stored in a restaurant's kitchen represent which of the following wastes?
A) overproduction
B) queues
C) transportation
D) inventory
E) defective product
Q:
Margaret has launched a new event planning company with four employees. With the growth in sales and personnel, the next step of growth will involve
a. increased direct supervision.
b. improved quality management.
c. intermediate supervision.
d. more formal policies.
Q:
Because most services cannot be inventoried, there is little place for JIT to help service organizations achieve competitive advantage.
Q:
The consulting resources of universities are made available to small business firms by
a. student consulting team programs.
b. SCORE.
c. business incubators.
d. management consultants.
Q:
Which of the following is characteristic of lean operations?
A) inventory buffers between each workstation to minimize system downtime
B) easy, mindless jobs
C) specialty workers with no cross-training
D) low space requirements
E) no supplier partnerships
Q:
Lean operations are known for their:
A) employee development.
B) supplier education.
C) supplier partnerships.
D) challenging jobs.
E) All of the above are attributes of lean operations.
Q:
Susan has seen her retail shop grow to the point that she has designated supervisors for the office and two selling areas. Her shops stage of growth is
a. formal organization.
b. intermediate supervision.
c. one-person operation.
d. player-coach.
Q:
The organizational structure of small companies is often characterized by
a. economy.
b. clarity.
c. practicality.
d. use of staff positions.
Q:
Which of the following is NOT an attribute of lean operations?
A) eliminating almost all inventory through just-in-time techniques
B) minimizing space requirements by reducing the distance a part travels
C) pushing responsibility to the highest level possible through centralized decision making
D) educating suppliers to accept responsibility for helping meet customer needs
E) building worker flexibility through cross-training and reducing job classifications
Q:
Marvin has just launched a consulting business. Business has been slower than expected. What advice would you give Marvin?
a. Post an ad in the local newspaper.
b. Tap into his personal and professional network.
c. Find a different line of work.
d. Take a full-time position with a company while he builds his business part-time.
Q:
Which of the following is not characteristic of a TPS employee?
A) knowledgeable
B) strict job classifications
C) know more about their job than anyone else
D) empowered
E) All of the above characterize a TPS employee.
Q:
If a company successfully creates properly functioning self-managed teams among employees, the supervisors will
a. feel threatened by her leadership approach to teams.
b. likely become fewer in number.
c. may attempt to delegate mundane tasks to the teams.
d. need to maintain closer supervision.
Q:
Which of the following is an illustration of employee empowerment?
A) UPS drivers are trained to perform several motions smoothly and efficiently.
B) Unionization of the work place brings better morale and therefore better quality.
C) "No one knows the job better than those who do it."
D) all of the above
E) none of the above
Q:
For small businesses, the most likely form of organizational structure is
a. functional.
b. line.
c. line-and-staff.
d. committee.
Q:
The Toyota Production System requires that activities have built-in, automatic tests to signal problems.
Q:
What type of leadership style focuses on creating emotional bonds?
a. team builder
b. visionary
c. coach
d. general
Q:
A small firms basic path to the future is spelled out in a document called a
a. feasibility study.
b. short-range plan.
c. budget.
d. strategic plan.
Q:
Employee empowerment is unnecessary in the Toyota Production System, because automation and powerful information systems reduce the need for employee creativity and decision making.
Q:
Scott, a printing shop owner, believes that his business is running rather haphazardly and wants to get it under control. The first step he should take is to
a. take corrective action.
b. set standards.
c. increase inspection.
d. increase two-way communication.
Q:
A bakery uses 5 kanban containers that each holds 3 cakes. Daily demand is 10 cakes and safety stock is 5 cakes. What is the lead time?
Q:
A bakery uses 6 kanban containers that each hold 4 cakes. If safety stock is 2 cakes and lead time is 11 days, determine daily demand.
Q:
Entrepreneurs can get management assistance from peers through
a. outside consultants.
b. SCORE advisors.
c. volunteer work in the community.
d. networking.