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Q:
A strategy that involves accessing foreign labor through contracts with independent providers
Q:
Which of the following is NOT a key direct benefit from effective internal or external scheduling?
A) lower cost
B) greater use of assets
C) more dependable delivery
D) higher quality
E) added flexibility
Q:
An example of a trade intermediary most suited for small businesses is an export remarketer.
a. True
b. False
Q:
Which of the following statements regarding scheduling at Delta Airlines is FALSE?
A) About one flight in twenty is disrupted by weather events.
B) Schedule changes at one airport have a ripple effect that may have impacts in many others.
C) Delta's high-tech computer and communications system is located in Atlanta.
D) Delta's rapid rescheduling uses mathematical scheduling models.
E) Delta's rapid rescheduling promotes air safety and limits traveler inconvenience, but has not resulted in money savings for Delta.
Q:
Which government organization is an excellent source information about analyzing markets, financing and planning strategy?
a. TradePort
b. Small Business Administration
c. Export Assistance Center
d. Department of Commerce
Match the term with its definition. Some terms may not be used.
a. Economic risk
b. Experience curve efficiencies
c. Foreign licensing
d. International franchising
e. International outsourcing
f. International strategic alliance
g. Learning effects
h. Licensee
i. Licensor
Q:
The benefits of effective scheduling include lower cost, faster throughput, and dependable delivery.
Q:
Least challenging countries according to the World Banks Ease of Doing Business Index include Canada, Mexico, and Chile.
a. True
b. False
Q:
Short-term scheduling is important to efficiency and to cost reduction, but its impact is not of strategic importance.
Q:
Antonios small pasta firm is considering exporting. A Canadian grocery store chain with its corporate headquarters in Quebec has approached him. Which question would need to be answered in relation to the pasta companys management experience and resource objectives?
a. How are the initial expenses of expanding to Canada going to be covered?
b. What international expertise does Antonio have, specifically does he speak French?
c. Why does Antonio want to export to Canada?
d. Will Canadian sales hurt USA sales?
Q:
Delta uses mathematical short-term scheduling techniques and a high-tech nerve center to manage the rapid rescheduling necessary to cope with weather delays and similar disruptions.
Q:
Efforts to exploit the competitive advantage of specialized products across international markets is more important to small businesses than to their large competitors.
a. True
b. False
Q:
The emergency room at a hospital estimates the following requirements for registered nurses (RNs) for the late night shift each week. Nurses work four consecutive days, then have off three days. Sunday
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday 3
4
2
2
3
6
4 Perform cyclical scheduling on the data. (Note that you must identify three-day patterns of minimum requirements). How many RNs are required? How much extra capacity is required?
Q:
As Antonios pasta company increases in size, the business is able to realize economies of scale
a. through learning effects from manufacturing experience.
b. through incremental drops in costs that results from the doubling of output.
c. by spreading of an investment across more units of production.
d. through efficiencies of operations in service operations.
Q:
Identify some scheduling optimization systems that are used at retail stores. Describe what these systems do.
Q:
The U.S. Department of Industry provides information for entrepreneurs considering global operations.
a. True
b. False
Q:
In what five ways does the problem of scheduling service systems differ from that of scheduling manufacturing systems?
Q:
Zoe has decided to start a personal shopper company in her metropolitan town of 250,000. She wants to concentrate on college professors at the small university she graduated from which has 85 professors employed full time. After deciding whether each medium would be acceptable, complete the following chart.
Medium Acceptable? Why or Why not?
Newspaper - Campus and Local
Radio - Campus and Local
Internet
Others?
Q:
Which of the following is TRUE regarding services scheduling?
A) The critical ratio sequencing rule is widely used for fairness to customers.
B) The emphasis is on staffing levels, not materials.
C) Reservations and appointments are often used to manipulate the supply of services.
D) Labor use can be intensive, and labor demand is usually stable.
E) All of the above are true.
Q:
What are the specific services that an advertising agency can provide?
Q:
What factors determine the combination of the promotional mix for a business? Use examples of non-personal, personal and special forms of communication for each.
Q:
Which of the following is NOT tracked by scheduling optimization systems used in retail stores?
A) cars parked in the parking lot
B) individual store sales
C) transactions
D) units sold
E) customer traffic
Q:
List three sales promotional tools and briefly explain the unique characteristics of each tool. When should these tools be used?
Q:
In manufacturing scheduling, physical inventories of goods can buffer variations in demand, but service scheduling normally lacks that buffer because services are generally consumed at the same time they are delivered.
Q:
Because of the significance of labor in the scheduling of services, behavioral and social issues, wage and hour laws, and union contracts all complicate the scheduling process.
Q:
What are five website design guidelines?
Q:
In services, the scheduling emphasis is usually on staffing levels, not materials.
Q:
What are the advantages and disadvantages of using salary and commission as methods of compensating salespeople?
Q:
Scheduling optimization systems used in retail stores typically track customer traffic in 4-hour time increments.
Q:
List and briefly explain the four common methods of earmarking funds for promotion.
Q:
What is finite capacity scheduling (FCS)?
Q:
William is analyzing his financials and determining a budget for promotional activities for his company. He has data from last years budget, past financial statements, projections for next years budget as well as a general idea of what the competition spent last year. How should he determine the new budget and what concerns should he be aware of during the process?
Q:
________ uses computerized short-term scheduling to overcome the disadvantages of rule-based systems by providing the user with interactive computing and graphical output.
Q:
Patty has been in operation for 5 years with a seasonal business, Pattys Pickin Patch, offering U-Pick organic vegetables in season. Other services include hay rides around the farm and a corn maze. For each basic type advertising, discuss what Patty would use and how would these types benefit the company?
Q:
Tori is the lead singer for the band Rockin' Rebels. The band would like to have items at their live shows to gain exposure and attract fans to their merchandise table. What promotion items should Rockin' Rebels use and what advantages will this provide?
Q:
A recent advance in short-term scheduling that makes use of expert systems and simulation in solving dynamic scheduling problems is:
A) forward scheduling.
B) backward scheduling.
C) infinite scheduling.
D) finite capacity scheduling.
E) progressive scheduling.
Q:
Interacting online with other users who share common interests
Q:
Finite capacity scheduling provides the user with graphical interactive computing, which is the technique's primary advantage over rule-based scheduling.
Q:
A blend of nonpersonal, personal, combined, and special forms of communication aimed at a target market
Q:
Complete the table; find average lateness, average completion time, and average number of jobs in the system. Assume all durations are in days and that the jobs are processed at the shop in the order that they arrive (A then B then C then D). Job
Process Time
Flow Time
Due Date
Lateness A
5 7 B
3 9 C
2 12 D
5 4 Sum (Average)
15 (3.75) XXXXX
Q:
Delivery of a firms message by electronic mail
Q:
Given the following chart of jobs assigned with Johnson's rule, suppose that all the jobs (A, B, C, etc) could be evenly divided into two tasks (such as A1 and A2, B1 and B2, etc). Suppose job D is split into two equivalently sized sections, D1 and D2, each with a body work time of 1.5 hours and a paint time of 2 hours (D1 and D2 sum to 3 hours of body work and 4 hours of paint which is equivalent to D). How much is makespan reduced by this splitting of D?
Q:
Given the following chart of jobs assigned with Johnson's rule, suppose that all the jobs (A, B, C, etc) could be evenly divided into two tasks (such as A1 and A2, B1 and B2, etc). Suppose job B is divided into jobs B1 and B2, each with a body work time of 4.5 hours and a paint time of 2 hours. How much is makespan reduced by this splitting of B?
Q:
An inclusive term for any promotional technique other than personal selling and advertising that stimulates the purchase of a particular product or service
Q:
Given the table below, find the sequence for the following priority rules:
(a) SPT
(b) EDD
(c) LPT Job
Process Time
Due Date A
6
10 B
4
2 C
8
5 D
9
16
Q:
A word, phrase, or image that a user may click on to go to another part of a document or website or to a new document or website
Q:
There are 5 jobs (A, B, C, D, E) that need to be completed in a work center. The due dates are the 10th, 13th, 9th, 20th, and 15th respectively with process times of 7, 12, 7, 20, and 10 respectively as well. If today is the 1st of the month calculate the critical ratio for each and use this value to sequence the jobs in the order they should be started.
Q:
Social networking, microblogging websites, and other means of online communicatin where users share personal messages, information, videos, and other content
Q:
A square bar code that connects to a website, a video, or some other web content
Q:
Use Johnson's rule to determine the optimal sequencing for the five jobs to be processed on two machines in a fixed order (Machine 1 before Machine 2). The processing times in hours are given in the table below.
a. What is the optimal sequence?
b. What is the total flow time for this sequence? Job
Machine 1
Machine 2 A
10
11 B
8
17 C
14
10 D
13
7 E
10
8 F
25
9 G
6
15
Q:
Abbreviation for a software application for business or entertainment
Q:
A firm that specializes in desktop publishing for local charities has agreed to take on the following jobs. The firm has not decided which dispatching rule to apply in order to prioritize the jobs and fix them into the schedule. All dates are specified as days from today. Time
Due Date Job 1
20
25 Job 2
15
20 Job 3
7
16 Job 4
25
50 Job 5
31
33 Job 6
43
55 a. Complete the following table. Show your supporting calculations below.
b. Which dispatching rule has the best score for flow time?
c. Which dispatching rule has the best score for work-in-process (jobs in the system)?
d. Which dispatching rule has the best score for lateness? Dispatching Rule
Job Sequence
Average Flow Time
Average Number of Jobs
Average Lateness FCFS EDD SPT LPT
Q:
A generic term used to refer to a variety of wireless handheld computing devices that allow people to access information from wherever they are
Q:
Bob Dresser operates a major appliance warranty service center. His operation has two check stations that are required at the end of every repair task performed by his appliance repair staff. These are the Functionality Review (FR) and the Overall Scan (OS). The FR must be performed successfully before the OS is begun. On Friday morning, six repair jobs are completed, awaiting these two inspection activities. Processing times are given in minutes. Job
FR
OS A
50
30 B
35
55 C
25
20 D
20
35 E
15
10 F
10
25 a. What is the optimal sequence of jobs for the objective of minimizing the total flow time?
b. Show your work, and document the sequence.
c. Chart the solution to this problem.
d. What jobs are being processed at time period 90?
e. What is the total flow time of this problem? FR OS 20
40
60
80
100
120
140
160
180
200
Q:
A presentation of information about a particular firm, designed to enhance the firms image in order to make its other advertising more credible and effective
Match the term with its definition. Some terms may not be used.
a. App
b. E-mail promotion
c. Hyperlink
d. Mobile device
e. Promotional mix
f. Publicity
g. Quick response (QR) code
h. Sales promotion
i. Social media
j. Social networking
Q:
A manufacturer has the following jobs waiting on a single work center. The firm has not decided which dispatching rule to apply in order to prioritize the jobs and fix them into the schedule. Processing time in 15-minute time blocks and due date for each job are in the table below. Time
Due Date Job 1
5
17 Job 2
4
20 Job 3
3
16 Job 4
7
9 Job 5
3
6 Job 6
5
7 a. Complete the following table. Show your supporting calculations below.
b. Which dispatching rule has the best score for flow time? for work in process (jobs in the system)? for lateness?
c. Is there ANY sequence that can avoid all lateness? Explain or provide an example. Dispatching Rule
Job Sequence
Average Flow Time
Average Number of Jobs
Average Lateness EDD SPT LPT
Q:
A presentation designed to make potential customers aware of a specific product or service and create a desire for it
Q:
Social networking and microblogging websites
Q:
Use Johnson's rule to determine the optimal sequencing for the five jobs to be processed on two machines in a fixed order (Machine 1 before Machine 2). The processing times are given in the table below.
a. What is the optimal sequence?
b. What is the total flow time for this sequence? Job
Machine 1
Machine 2 L
10
11 M
8
17 N
14
9 O
13
7 P
10
8
Q:
A systematic process of continually looking for new customers
Q:
At Morgan's Transformer Rebuilding, five jobs are ready now for dispatching to a machine center. The processing times and due dates for the jobs are given below. Use earliest due date to sequence the jobs, and calculate the average completion time, the average job lateness, and the average number of jobs in the machine center. Job
Work Time (days)
Due Date (days) A
15
38 B
13
28 C
7
20 D
18
50 E
9
15
Q:
A strategy to sell by informing, persuading, and reminding customers of the availability or superiority of a firms products or services
Q:
At Morgan's Transformer Rebuilding, a set of five jobs is ready for dispatching to a machine center. The processing times and due dates for the jobs are given in the table below. Use shortest processing time to sequence the jobs, and calculate the average completion time, the average job lateness, and the average number of jobs in the machine center. Job
Work Time (days)
Due Date (days) A
15
38 B
13
28 C
7
20 D
18
50 E
9
15
Q:
A promotional strategy that provides visibility for a business at little or no cost
Q:
The following jobs are waiting to be processed at your work center, which cleans valve body castings. Job numbers are assigned sequentially upon arrival in the facility (a missing number means that job does not require your work center). All dates are specified as days from today. Job
Due Date
Duration (days) 101
43
10 102
34
12 104
37
11 107
32
7 108
37
15 a. In what sequence should the jobs be processed according to the FCFS scheduling rule?
b. In what sequence should the jobs be processed according to the EDD scheduling rule?
c. In what sequence should the jobs be processed according to the SPT scheduling rule?
d. In what sequence should the jobs be processed according to the LPT scheduling rule?
e. In what sequence should the jobs be processed according to the critical ratio scheduling rule?
Q:
An online journal that offers a writers experiences, opinions, etc.
Q:
The operations manager of a body and paint shop has five cars to schedule for repair. He would like to minimize the throughput time (makespan) to complete all work on these cars. Each car requires body work prior to painting. The estimates of the times required to do the body and paint work on each are as follows: Car
Body Work (Hours)
Paint (Hours) A
8
7 B
9
4 C
7
9 D
3
4 E
12
5 (a) Use Johnson's rule to sequence these five jobs for minimum total duration. Show your work in
determining the job sequence.
(b) The optimal sequence is ________.
(c) Chart the progress of the five jobs in this optimal sequence.
(d) After how many hours will all jobs be completed?
Q:
Marketing communications that inform and persuade consumers
Q:
Jack's Refrigeration Repair is under contract to repair, recondition, and/or refurbish commercial and industrial icemakers from restaurants, seafood processors, and similar organizations. Jack currently has five jobs to be scheduled, shown in the order in which they arrived. Job
Processing Time (hours)
Due (hours) V
20
50 W
10
35 X
50
90 Y
15
35 Z
55
75 (a) Complete the following table. (Show your supporting calculations below).
(b) Which dispatching rule has the best score for flow time?
(c) Which dispatching rule has the best score for work-in-process (jobs in the system)?
(d) Which dispatching rule has the best score for lateness? Dispatching Rule
Job Sequence
Average Flow Time
Average Number of Jobs
Average Lateness FCFS SPT EDD CR
Q:
A face-to-face meeting with a customer
Q:
A practitioner of family medicine begins her day with five patients needing urgent care. She does a very brief assessment of what each patient appears to need and estimates the time required of each. None of the cases is life-threatening, and so she determines to take the five in the order that they arrived at the clinic. The processing-time data for these patients, in the order they arrived, are: Patient A, 30 minutes; Patient B, 40 minutes; Patient C, 10 minutes; Patient D, 50 minutes; and Patient E, 15 minutes.(a) If it is now 8:00 a.m., at what time will the doctor be finished with all five of these emergencies?(b) How much time will the five patients have collectively spent waiting?(c) How much less time would have been spent waiting if the doctor had taken the patients according to shortest processing time?
Q:
What are some limitations of rule-based scheduling systems?
Q:
Media publications, public records, and directories are sources of
a. impersonal referrals.
b. marketer-initiated contacts.
c. personal referrals.
d. customer-initiated contacts.
Match the term with its definition. Some terms may not be used.
a. Advertising
b. Blog
c. Institutional advertising
d. Social media
e. Personal selling
f. Product advertising
g. Promotion
h. Prospecting
i. Publicity
j. Sales promotion
Q:
Ricky created an attractive website but is disappointed that he hasnt received many hits. Your suggestion is that he:
a. place a banner add on other websites.
b. purchase a billboard add to advertise his website.
c. buy a newspaper ad to promote his website.
d. hire a different website creator.
Q:
What are four main criteria by which we evaluate sequencing rules?
Q:
Which compensation plan is best suited for new salespersons in a small business?
a. Straight salary plan
b. Strictly commissions-on-sales plan
c. Combination of salary and commissions, with the salary representing the larger portion
d. Combination of salary and commissions, with the commissions representing the larger portion
Q:
Consider the arrival of patients into a public health clinic. Some patients are ill; some are injured; some are elderly; and some are very young. Some cases may be life-threatening, while others are inconsequential. How do the basic dispatch rules fall short in this situation? Design a dispatch rule for scheduling these patients.
Q:
The spending as much as the competition method
a. can be used to duplicate the promotional efforts of close competitors.
b. depends on past experiences.
c. should be used to introduce a unique, new product.
d. should never be used.
Q:
What is the primary disadvantage of the shortest processing time dispatch rule? Is this a problem if there can be no new jobs arriving after the sequence is set?
Q:
The problem with selling some items on the _________ is that the customer cannot see them. Which medium is considered to have a no visual treatment?
a. Magazines
b. Outdoor Media
c. Radio
d. Television
Q:
In retail outlets, customers are usually processed on a first come, first served basis. Why? Is the express lane in the supermarket an exception? Craft a sequencing rule to explain express lane behavior.