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Q:
________ diagrams use a schematic technique to discover possible locations of quality problems.
Q:
A business that maintains its primary facility in the residence of its owner
Q:
Which of the following is FALSE regarding control charts?
A) Values above the upper control limits imply that the product's quality is exceeding expectations.
B) Control charts are built so that new data can be quickly compared to past performance data.
C) Control charts graphically present data.
D) Control charts plot data over time.
E) None of the above is false.
Q:
A business model in which a website provides information about a business, its products, and other related matters but doesnt charge for its use
Q:
When sample measurements falls inside the control limits, it means that:
A) each unit manufactured is good enough to sell.
B) the process limits cannot be determined statistically.
C) the process output exceeds the requirements.
D) if there is no other pattern in the samples, the process is in control.
E) the process output does not fulfill the requirements.
Q:
A facility that provides shared space, services, and management assistance to new businesses
Q:
A quality circle holds a brainstorming session and attempts to identify the factors responsible for flaws in a product. Which tool do you suggest they use to organize their findings?
A) Ishikawa diagram
B) Pareto chart
C) flowchart
D) control charts
E) activity chart
Q:
An electronically based system that emphasizes customer relationships
Q:
If a sample of parts is measured and the mean of the measurements is outside the control limits, the process is:
A) in control, but not capable of producing within the established control limits.
B) out of control and the process should be investigated for assignable variation.
C) within the established control limits with only natural causes of variation.
D) monitored closely to see if the next sample mean will also fall outside the control limits.
E) none of the above.
Q:
Web-based businesses offering participants the ability to list products for consumer bidding
Q:
A fishbone chart is also known as a:
A) cause-and-effect diagram.
B) poka-yoke diagram.
C) Kaizen diagram.
D) Kanban diagram.
E) Taguchi diagram.
Q:
A B2B wholesalers bypassing of a middleman to sell its product or service directly to the final consumer
Q:
A customer service manager at a retail clothing store has collected numerous customer complaints from the forms they fill out on merchandise returns. To analyze trends or patterns in these returns, she has organized these complaints into a small number of sources or factors. This is most closely related to the ________ tool of TQM.
A) quality loss function
B) cause-and-effect diagram
C) scatter diagram
D) histogram
E) process control chart
Q:
A production manager at a pottery factory has noticed that about 70 percent of defects result from impurities in raw materials, 15 percent result from human error, 10 percent from machine malfunctions, and 5 percent from a variety of other causes. This manager is most likely using:
A) a Pareto chart.
B) a scatter diagram.
C) a quality loss function.
D) a cause-and-effect diagram.
E) a flowchart.
Q:
Jeffs Website Design and Data Storage deals directly with corporate customers online and builds websites and data storage to specifications after an order is placed. By reducing the firm's storage and carrying costs, this example illustrates that B2B firms can create
a. greater efficiency in their operatoins.
b. greater efficiency in their buying and selling
c. synergies between buying and selling.
d. market reach through e-commerce.
Match the term with its definition. Some terms may not be used.
a. auction sites
b. brick-and-mortar facility
c. business incubator
d. B2B model
e. B2C model
f. C2C model
g. content-based model
h. disintermediation
i. e-commerce
j. eCRM
k. general-purpose equipment
l. home-based business
m. information-based model
n. special-purpose equipment
o. transaction-based model
p. zoning ordinance
Q:
Arthurs business needs a physical building. Arthurs most important decison will be:
a. where to locate.
b. how much to spend.
c. whether to rent or own.
d. whether to build or purchase an existing structure.
Q:
The process improvement technique that sorts the vital few from the trivial many is:
A) Taguchi analysis.
B) Pareto analysis.
C) benchmarking.
D) Deming analysis.
E) Yamaguchi analysis.
Q:
Among the tools of TQM, the tool ordinarily used to aid in understanding the sequence of events through which a product travels is a:
A) Pareto chart.
B) flowchart.
C) check sheet.
D) Taguchi map.
E) poka-yoke.
Q:
Customer accessibility is the most critical factor in evaluating a specific site for a
a. clothing manufacturer.
b. drugstore.
c. plumber.
d. software development company.
Q:
The "four Ms" of cause-and-effect diagrams are:
A) material, machinery/equipment, manpower, and methods.
B) material, methods, men, and mental attitude.
C) named after four quality experts.
D) material, management, manpower, and motivation.
E) mentality, motivation, management, and manpower.
Q:
Facilities that rent shared space, services and management only to new businesses are called
a. industrial parks.
b. community development centers.
c. shopping centers.
d. business incubators.
Q:
Pareto charts are used to:
A) identify inspection points in a process.
B) outline production schedules.
C) organize errors, problems, or defects.
D) show material flow.
E) show the range of values of a measurement and the frequency with which each value occurs.
Q:
Which statement is true concerning business environment conditions for a new business?
a. State governments will help new business by levying taxes.
b. Determining the zoning is important as it may limit a companys operations.
c. Many states offer location incentives to attract jobs to very stable areas.
d. Finding an area that has a low cost of living means a low standard of living for employees.
Q:
A cause-and-effect diagram helps identify the sources of a problem.
Q:
According to the National Federation of Independent Business, what is the main reason entrepreneurs buy equipment as opposed to leasing?
a. Can treat the asset as they wish
b. Dont have to return it
c. Less expense
d. Puts the asset on the books
Q:
Pareto charts are a graphical way of identifying the few critical items from the many less important ones.
Q:
For many new firms, the most important reason to lease rather than buy a facility is
a. avoidance of a large cash outlay.
b. freedom in modifying the building.
c. avoidance of interest payments.
d. avoidance of liability lawsuits.
Q:
What is the quality loss function (QLF)?
Q:
For small service or retail businesses, the top priority in location decisions is
a. personal preference.
b. resource availability.
c. customer accessibility.
d. environmental conditions.
Q:
Identify the seven major concepts of TQM.
Q:
In the B2B model, the customers are
a. businesses.
b. other consumers.
c. franchisees.
d. auction participants.
Q:
Using special-purpose equipment in the manufacturing process can result in
a. increased operator errors.
b. higher costs of processing.
c. a rise in accident rates.
d. greater output per machine-hour of operation.
Q:
What is the difference between conformance-oriented quality and target-oriented quality?
Q:
Garland uses the family room of his home for his business. The children share his computer for their homework and games. The family room also contains the TV and homework space for the children. The IRS is likely to disallow his deduction for this space because:
a. a separate space must be clearly set aside for the sole use of the business.
b. his business did not generate enough income to qualify as a real business.
c. no deduction is allowed for space in the home used for a business.
d. the IRS designates any home-based business as a hobby and hobby expenses are not deductible.
Q:
Explain how just-in-time processes relate to the quality of an organization's outputs.
Q:
An advantage for choosing a hometown as a location for a new business venture include the fact that
a. the entrepreneur knows the landmarks around his or her home community.
b. credit can be established more easily.
c. friends and relatives line up new customers.
d. the reduced risk.
Q:
What steps can be taken to develop benchmarks?
Q:
Identify the five steps of DMAIC.
Q:
Charmaine has never bought anything from an online seller. Many others feel the same way. A frequent reason for their reluctance is:
a. they have had a bad online purchase experience in the past.
b. it is difficult to predict how much time it will take to ship the product.
c. websites are difficult to navigate.
d. they are reluctant to purchase a product without first seeing it.
Q:
A group of employees that meet on a regular basis with a facilitator to solve work-related problems in their work area is a(n) ________.
Q:
Dallas is considering starting his business in his hometown, hoping that:
a. he can get a more favorable tax treatment.
b. he does not have problems with zoning laws.
c. his friends and family will use his service and encourage others to follow suit.
d. his short commute will help reduce costs.
Q:
________ selects a demonstrated standard of performance that represents the very best performance for a process or an activity.
Q:
Roger is analyzing regional differences in seeking a location for a new firm and is looking at states with favorable tax laws. Based on this information, he should look at which stated?
a. Wyoming
b. Massachusetts
c. Ohio
d. New York
Q:
Enlarging employee jobs so that the added responsibility and authority is moved to the lowest level possible in the organization is called ________.
Q:
Sites such as eBay and Bidstart.com derive most of their revenues from:
a. banner ads.
b. listing fees and commissions on sales.
c. corporate sponsors.
d. investors.
Q:
Ethical questions are being raised about the combination of the _________ and _________models on one website.
a. information, content
b. information, transaction
c. content, transaction
d. content, blogging
Q:
________ is the Japanese word for the ongoing process of unending improvement.
Q:
Daisy is planning a clothing manufacturing company. When selecting the location for her production facility, Daisy will want to consider:
a. ease of access to her customers.
b. ease of access to transportation.
c. availability of suitable labor.
d. ease of access to raw materials.
Q:
A manager tells her production employees, "It's no longer good enough that your work falls anywhere within the specification limits. I need your work to be as close to the target value as possible." Her thinking is reflective of:
A) internal benchmarking.
B) Six Sigma.
C) ISO 9000.
D) Taguchi concepts.
E) process control charts.
Q:
Eaton is writing the location plan for his business plan. He should be sure to include his requirements for office equipment because:
a. this is the largest expense he will have for his start-up.
b. he does not plan to work from home.
c. it is important to present the proper image to his clients.
d. the cost for this equipment needs to be included in his financial plan.
Q:
A quality loss function includes all of the following costs EXCEPT:
A) the cost of scrap and repair.
B) the cost of customer dissatisfaction.
C) inspection, warranty, and service costs.
D) sales costs.
E) costs to society.
Q:
Which emerging model of e-commerce is used to generate significant amounts of advertising revenue?
a. eCRM
b. Disintermediation
c. Blogging
d. Auction Site
Q:
Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the:
A) quality loss function.
B) Pareto chart.
C) ISO 9000 quality cost calculator.
D) process chart.
E) Ishikawa diagram.
Q:
For small businesses, the Internet tends to blur ____ boundaries.
a. industry
b. geographic
c. skill-dependent
d. technological
Q:
The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as:
A) continuous improvement.
B) employee empowerment.
C) benchmarking.
D) copycatting.
E) patent infringement.
Q:
Steve started a Web-based business offering a mechanism for buying and selling antiques. He has set up his company using the ____ model.
a. transaction-based
b. content-based
c. information-based
d. premium-based
Q:
Building high-morale organizations and building communication networks that include employees are both elements of:
A) ISO 9000 certification.
B) Six Sigma certification.
C) employee empowerment.
D) Taguchi methods.
E) the tools of TQM.
Q:
An important advantage an entrepreneur gains by leasing rather than buying a facility is
a. receipt of an investment tax credit.
b. a decrease in investment risk.
c. a decrease in the amount of promotion required.
d. a customized layout.
Q:
Techniques for building employee empowerment include:
A) building communication networks that include employees.
B) developing open, supportive supervisors.
C) moving responsibility from both managers and staff to production employees.
D) building high-morale organizations.
E) All of the above are techniques for employee empowerment.
Q:
Which statement is true about starting a business online as a part-time entity?
a. While launching a business online as a part-time startup typically has a lower cost, the over all cost is greater as the company grows.
b. Flexibility is the main reason why an entrepreneur will start a business in this format.
c. Starting a Internet-based businesses on a part-time basis reduces the entrepreneurs personal risk if the company should fail.
d. Two of the above statements are true.
Q:
Members of quality circles are:
A) paid according to their contribution to quality.
B) external consultants designed to provide training in the use of quality tools.
C) always machine operators.
D) all trained to be facilitators.
E) None of the above; all of the statements are false.
Q:
Which of the following statements regarding "Six Sigma" is TRUE?
A) The term has two distinct meaningsone is statistical; the other is a comprehensive quality system.
B) Six Sigma means that about 94 percent of a firm's output is free of defects.
C) The Six Sigma program was developed by Toyota in the 1970s.
D) The Six Sigma program is for manufacturing firms and is not applicable to services.
E) Six Sigma certification is granted by the International Standards Organization (ISO).
Q:
A variation of the content model is sometimes called the ____ model.
a. electronic
b. emerging
c. information
d. transaction
Q:
Fletcher has pre-school children. He might choose to work from home:
a. so he can have more quiet time.
b. so he can spend more time with his family.
c. because he shies away from contact with outsiders.
d. because he has read horror stories about daycare centers.
Q:
Kaizen is a Japanese term meaning:
A) a foolproof mechanism.
B) just-in-time (JIT).
C) a fishbone diagram.
D) setting standards.
E) continuous improvement.
Q:
A successful TQM program incorporates all EXCEPT which of the following?
A) continuous improvement
B) employee involvement
C) benchmarking
D) centralized decision-making authority
E) JIT
Q:
Renee plans to open a gift shop in a tourist location. She will rely heavily on walk-in customers to support her business. Renee will need:
a. a point-and-click facility.
b. a bricks-and-clicks facility.
c. a brick-and-mortar facility.
d. a professionally develooped Website.
Q:
Total quality management emphasizes:
A) the responsibility of the quality control staff to identify and solve all quality-related problems.
B) a commitment to quality that goes beyond internal company issues to suppliers and customers.
C) a system where strong managers are the only decision makers.
D) a process where mostly statisticians get involved.
E) ISO 14000 certification.
Q:
Distinguish between manufacturing equipment, retail equipment and office equipment using a candle factory and a candle store as examples.
Q:
Hermione decided to create an Internet site to complement her bricks-and-mortar store:
a. to allow her customers to preview her products before coming to her store.
b. to attract customers from outside her local area.
c. to keep up with the competition.
d. to reduce her overall expenses.
Q:
Suppose that a firm has historically been achieving "Three Sigma" quality. If the firm later changes its quality management practices such that it begins to achieve "Six Sigma" quality, which of the following phenomena will result?
A) The average number of defects will be cut in half.
B) The specification limits will be moved twice as far from the mean.
C) The average number of defects will be cut by 99.9997%.
D) The average number of defects will be cut by 99.87%.
E) The average number of defects will be cut by 99.73%.
Q:
Regal Marine's attempts to keep in touch with customers and respond to the marketplace are made impossible because consumer tastes change and maritime engineering improves.
Q:
Julie and Diane are starting a new company decorating wedding cakes that are unique in their design and structure. Both women are certified chefs and have ten years of experience between them. What issues should they consider in choosing between a general partnership or a limited liability company? Which form would you recommend?
Q:
Transition to production refers to the act of moving a product to production from what?
A) inventory
B) the supplier
C) the market
D) development
E) the wholesaler
Q:
What services are board members expected to perform for the corporation?
Q:
A company is deciding if it should design a product in-house or outsource the design. If outsourced, the cost for a low bidder would be $40,000, and the cost for an expensive bidder would be $100,000. To design in-house would require overtime for an already stretched design team with total costs of $70,000. If all three designs (in-house, low bid, high bid) are equal in quality and the likelihood of finding a low bidder is 60% (meaning that 40% of the time the firm will have to hire the expensive bidder), should the company outsource design or do it in-house?
Q:
Identify the three general forms of legal organization. What are the major differences between these forms?
Q:
Rod is starting a new business as a drystone mason where he builds and repairs rock walls that do not have any mortar. He has completed national certification and will be working most jobs by himself. What issues should he consider in choosing the legal form? Based on this information, what legal form would you recommend for him to choose?
Q:
A company looking for venture capitalist funding is deciding on the design of its operating system (OS) for its new phone. The first option is to simply buy the OS from another company. This would result in sales of either 10,000 units if the market is not crowded with similar phones, or sales of only 3,000 units if the market is crowded. If the company decides to design its own OS, the phone would have sales of 70,000 units if the OS was popular, but sales of only 2,000 if the OS was a failure. Suppose that to recoup the cost of designing their own OS the company would need to sell twice as many phones as when they simply buy the OS for the profit from the scenarios to be equal. Which option should the company choose if the probability that the market is crowded is 50% and the probability that the OS is popular is 75%?
Q:
Jeff has started a new company that involves building planters and garden art from local sustainable products. Should he form a board of directors or an advisory council?