Q&A Hero

Q: What kind of process is listening? A) effortless B) emotional C) passive D) active

Q: Who should never use jargon? A) a judge telling a witness how to testify B) a surgeon giving orders to her staff C) a plumber ordering parts from a supply store D) a coach telling a quarterback what play to use

Q: When is it strongly recommended that a speaker use language that is highly simplified? A) when both the listener and speaker speak the same language B) when both the listener and speaker speak different languages C) when both the listener and speaker speak English D) when both the listener and speaker speak a language other than English

Q: When is it acceptable for a speaker to use language that is not simplified? A) when both the listener and speaker have the same language as their native tongue B) when the listener showed no problem in understanding previous messages of similar complexity C) when both the listener and speaker speak English but English is not the first language of either of them D) when both the listener and speaker speak the different languages

Q: A listener's summary of a speaker's words shows that the listener correctly understood the speaker's message. Which of the following must be true? A) The speaker used clear, simplified language. B) The listener used active listening. C) The speaker sent a clear message and the listener successfully received the message. D) Either the speaker sent a clear message or the listener was able to interpret an unclear message successfully despite its lack of clarity.

Q: A listener's summary of a speaker's words shows that the listener did not correctly understand the message. Which of the following must be true? A) The speaker used clear, simplified language. B) The listener failed to use active listening. C) The speaker failed to send a clear message, the listener failed to receive the message properly, or both the speaker and listener failed to communicate properly. D) The speaker sent a clear message, but the listener failed to receive the message properly due to poor listening, jumping to conclusions, or relying on preconceived notions about the speaker.

Q: What should a speaker do if her listener's feedback summary of her message is incorrect? A) The speaker should repeat the original message word for word. B) The speaker should summarize the summary. C) The speaker should summarize the original message. D) The speaker should rephrase the message.

Q: Networked communication capabilities include all of the following EXCEPT ________. A) email B) the grapevine C) instant messaging D) electronic data interchange

Q: A manager who is trying to sound conciliatory should make sure that ________. A) her voice is soft B) she smiles when she speaks C) her voice shows no anger D) her voice shows no emotion

Q: During an interview minutes after a tough loss, a soccer coach who is frustrated with calls made by the game's referees should probably do this. A) blame himself for the defeat B) blame the referees for the defeat C) express his anger freely D) take some time to cool down

Q: The employee oriented style identified in the University of Michigan studies is similar to the ________ style identified by Ohio State. A) initiating structure B) autocratic C) laissez-faire D) consideration

Q: The autocratic style identified in the University of Iowa studies is similar to the ________ style identified by Ohio State. A) consideration B) employee oriented C) initiating structure D) laissez-faire

Q: The University of Iowa studies indicated that this was the most successful leadership style. A) autocratic B) laissez-faire C) combination of autocratic and laissez-faire D) democratic

Q: Monica's boss allows her to make any decision she thinks is important on the spot without consulting anyone. Monica's boss has this kind of leadership style. A) laissez-faire style B) autocratic style C) democratic style D) hands-on style

Q: Jared's boss encourages employees to participate in the decision-making process but does not give them complete freedom to do as they like. She has this kind of leadership style. A) monarchial B) autocratic C) laissez-faire D) democratic

Q: Which leadership style tends to centralize authority and make unilateral decisions? A) cultural style B) autocratic style C) democratic style D) laissez-faire style

Q: The University of Iowa studies discussed all of the following leadership styles EXCEPT ________ leadership. A) laissez-faire B) democratic C) benevolent D) autocratic

Q: The promise of behavioral theories of leadership held that this would be possible. A) picking a leader out of crowd B) being able to train a person to be a leader C) explaining why successful leaders were successful D) eliminating ineffective leaders

Q: Behavioral theories of leadership focused on ________. A) who effective leaders were B) what characteristics effective leaders had C) how to identify effective leaders D) what effective leaders did

Q: Why was the trait theory of leadership mainly unsuccessful? A) Researchers were not able to identify a set of traits that always differentiated a leader from a nonleader. B) Organizations found the trait theory of leadership too expensive to implement due to the high costs of testing potential leaders. C) Research has shown that leadership traits are gender specific, so the process of choosing leaders based on traits is discriminatory. D) Too much emphasis was placed on personality traits rather than physical traits, which have been found to successfully predict leadership.

Q: Which of the following is NOT one of the eight traits associated with leadership? A) Drive B) Intelligence C) Introversion D) Job-relevant knowledge

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Q: Team leadership and traditional leadership in hierarchical organizations are thought to be ________.A) virtually identicalB) very differentC) fairly similarD) somewhat different

Q: If a visionary-leader CEO switched from one company to another, you would expect ________ to follow her to the new company.A) all employees and managersB) no employeesC) no managersD) some employees and managers

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Q: Research has shown that ________.A) charisma is an illusionB) charisma is inborn onlyC) charisma is based on rewardsD) charisma can be learned

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Q: Situational leadership theory (SLT) states that an R3 worker who is able but unwilling to perform a task responds best to a selling leadership style.

Q: Situational leadership theory (SLT) states that an R1 worker who is unable and unwilling to perform a task responds best to a telling leadership style.

Q: Fiedler concluded that relationship-oriented leaders seemed to perform better in highly unfavorable situations.

Q: Fiedler concluded that task-oriented leaders tended to perform better in highly favorable situations and worse in highly unfavorable situations.

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Q: A leader should avoid a directive leadership style when ________.A) tasks are highly structuredB) workers have an external locus of controlC) tasks are stressful and ambiguousD) work groups experience conflict

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Q: Fiedler concluded that relationship-oriented leaders performed best when the situation was ________.A) highly favorableB) highly unfavorableC) either highly favorable or highly unfavorableD) moderately favorable or moderately unfavorable

Q: Fiedler concluded that task-oriented leaders performed best when the situation was ________.A) highly favorableB) highly unfavorableC) either highly favorable or highly unfavorableD) moderately favorable or moderately unfavorable

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Q: In Maslow's view, the key to understanding motivation is to understand where in the hierarchy of needs a person is located.

Q: In Maslow's system, a person takes care of social needs before worrying about personal safety.

Q: Maslow contends that lower-order needs are satisfied internally and higher-order needs are satisfied externally.

Q: Maslow argued that each level in the needs hierarchy must be substantially satisfied before the next becomes dominant.

Q: Maslow's hierarchy of needs proposes that all needs are sought after to an equal degree at all times.

Q: Three managers work at the Pabco Company. Aaron really "cracks the whip" on his employees and firmly believes in strict controls and punishment for those employees who do not perform to company expectations. Zach has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction. Susan has been trying to improve working conditions and manager-employee relations to increase the level of productivity in her department. Zach was using which type of Herzberg factors to increase productivity levels? A) motivators B) hygiene C) social D) esteem

Q: Three managers work at the Pabco Company. Aaron really "cracks the whip" on his employees and firmly believes in strict controls and punishment for those employees who do not perform to company expectations. Zach has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction. Susan has been trying to improve working conditions and manager-employee relations to increase the level of productivity in her department. Susan was trying to use what type of Herzberg factors to increase productivity? A) motivators B) hygiene C) social D) esteem

Q: Three managers work at the Pabco Company. Aaron really "cracks the whip" on his employees and firmly believes in strict controls and punishment for those employees who do not perform to company expectations. Zach has very few controls and believes that as long as people know what their objectives are, they will exercise self-control and self-direction. Susan has been trying to improve working conditions and manager-employee relations to increase the level of productivity in her department. Zach is what type of manager? A) Theory X-oriented B) Theory Y-oriented C) dictatorial D) autocratic

Q: McClelland's need that has received the most attention and research is the ________. A) need for achievement B) need for power C) need for recognition D) need for affiliation

Q: Successful managers tend to be better at ________. A) doing their own work than helping others B) identifying their own goals than identifying goals of subordinates C) helping others achieve goals than achieving their own goals D) accomplishing goals than identifying goals

Q: Successful managers tend to have this more than any other trait. A) low nPow B) high nPow C) high nAch D) high nAff

Q: U.S. workers, more than Chinese workers, tend to be less conscientious and more agreeable in nature.

Q: People from the Middle East tend to believe that life is not predetermined and they can control their own destiny.

Q: According to John Holland's theory, a realistic personality type might be well suited to be an economist.

Q: According to John Holland, the key to job success is how well an individual's personality matches his or her job.

Q: A person who is risk-averse might do well as a stock trader.

Q: A low self-monitoring employee would be likely to be a good poker player.

Q: Employees with high self-esteem tend to be more satisfied with their jobs than low SEs.

Q: A high Mach person tends to think that ends justify means.

Q: A worker with an external locus of control would tend to blame failure on him- or herself.

Q: Emotional intelligence and academic intelligence are virtually identical.

Q: The ability to control one's own emotions is an important component in emotional intelligence.

Q: A manager would most likely be interested in employees' attitudes about which of the following? A) family responsibility B) personal responsibility C) job satisfaction D) past jobs

Q: In everyday use, the term attitude refers only to the ________ component of attitude. A) cognitive B) informational C) behavioral D) affective

Q: After deciding that she likes the architect's new building design this morning, this afternoon Wendy has decided to go ahead with the project. Which component of attitude did she use this afternoon? A) cognitive B) behavioral C) emotive D) affective

Q: After carefully examining the architect's plans yesterday, today Wendy has decided that she loves the new design. Which component of forming an attitude did she carry out today? A) cognitive B) affective C) behavioral D) informational