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Q:
Which kind of organizational culture do the following values describe?1. Don't be lazy or sloppy.2. It's better to try a good idea and fail then to stick with a bad idea.3. When you think your product is perfect, go back and try to make it better.A) a company that values innovation more than qualityB) an innovative, risk-taking company that has high standardsC) a company that values quality more than innovationD) a conservative, risk-averse company that has high standards
Q:
How does the Apache Corp. communicate its attitude toward risk taking to its employees?A) through actions that reward risk taking and initiativeB) through actions that discourage risk taking and initiativeC) through written policies and rules that reward risk taking and initiativeD) through written policies and rules that discourage risk taking and initiative
Q:
Which of the following statements about organizational culture is correct?A) An organization with a weak culture would need fewer written rules and regulations to conduct business than a strong culture.B) An organization with a strong culture would need more written rules and regulations to conduct business than a weak culture.C) An organization with a strong culture would need fewer written rules and regulations to conduct business than a weak culture.D) Both weak and strong organizational cultures need as many written rules and regulations to conduct business as possible.
Q:
Which kind of culture most affects the way managers plan?A) A weak organizational culture gives managers the freedom to make their own decisions.B) A strong organizational culture gives managers the freedom to make their own decisions independent of organizational values.C) A strong organizational culture helps guide the way managers plan.D) A weak organizational culture helps guide the way managers plan.
Q:
What determines whether an organization has a strong culture or a weak culture?A) how much employees are compensated for their efforts and whether they think their compensation is fairB) how much employees accept the organization's key values and are committed to those valuesC) whether or not employees feel that the organization is ethicalD) how fairly employees feel that they are being treated
Q:
Which of the following most accurately reflects the difference between strong cultures and weak cultures?A) Strong cultures tend to encourage employee innovation, while weak cultures do not.B) Weak cultures are found in most successful organizations, whereas strong cultures are relatively rare.C) Strong cultures have less of an influence on employee behavior than do weak cultures.D) Company values are more deeply held and widely shared in strong cultures than in weak cultures.
Q:
When rating how deeply held values are within an organization, culture is ranked from ________ to ________.A) strong; weakB) long-term; short-termC) deep; shallowD) static; dynamic
Q:
Organizational culture affects managers in two main ways: 1) its effect on what employees do and how they behave and 2) ________.A) the benefits and rewards established by the founderB) its effect on organizational structureC) its effect on what managers doD) the communication pattern between organizational members
Q:
Corporate rituals are repetitive sequences of activities that express and reinforce important organizational values and goals.
Q:
How employees dress has nothing to do with an organization's culture.
Q:
Using special language and unique terms to describe things is part of how culture is communicated.
Q:
An organization's founder has little influence on its culture.
Q:
Employees learn organizational culture by reading official organization documents and histories.
Q:
A company's organizational culture refers to a system of shared political beliefs.
Q:
How might a manager at WorldNow, a technology company that manufactures innovative oil drilling solutions, use its drill to motivate employees?A) by saying that if employees don't work hard, company rivals will "drill" WorldNowB) by saying that if employees work hard, WorldNow will be able to "drill" its competitorsC) by saying that like an electric drill that can work all day without quitting, employees need to be persistentD) by saying that to solve a tough problem, employees need to "drill" down to the truth of the situation
Q:
How is a corporate ritual different from a corporate story or legend?A) A ritual does not attempt to teach a specific lesson while a story or legend does.B) A story or legend does not attempt to teach a specific lesson while a ritual does.C) A ritual is not to be taken seriously while a story or legend is.D) A story or legend is not to be taken seriously while a ritual is.
Q:
What is the implicit message in a story like the tale of the Post-it note and Art Fry?A) Your problems are not as difficult as the problems that Art Fry faced so you shouldn't complain.B) You can solve your problems in novel and creative ways just like Art Fry.C) Your problems are much harder than the problems that Art Fry faced, but the tools you have to solve them are much better.D) Your problems are not like the problems that Art Fry faced so you can't solve them in the same way.
Q:
All of the following show why corporate rituals can be valuable in a corporate culture EXCEPT ________.A) rituals help initiate new employees into the cultureB) rituals reinforce corporate valuesC) rituals symbolize key ideas that are important in the cultureD) rituals intimidate and silence critics of the corporate culture
Q:
Apple, which lives and breathes new product development, emphasizes which dimension of organizational culture?A) member identityB) innovationC) people focusD) conflict tolerance
Q:
The original source of an organization's culture usually reflects the vision and attitudes of ________.A) the current president or CEO of the organizationB) the organization's original employeesC) contemporaries who are admired by the organizationD) the organization's founders
Q:
A regularly scheduled morning meeting of employees would be an example of this method of transmitting organizational culture.A) LanguageB) ArtifactsC) Corporate ritualsD) Stories
Q:
Southwest Airlines, which is an industry leader in providing benefits and the way it treats employees, is an example of which of the following dimensions of organizational culture?A) member identityB) people focusC) risk toleranceD) conflict tolerance
Q:
Three important things to know about organizational culture is that it is 1) perceived, 2) descriptive, and 3) ________.A) consistentB) sharedC) ethicalD) visible
Q:
Which of the following is NOT a common way in which corporate cultures are transmitted to employees?A) storiesB) informal ritualsC) formal culture meetingsD) symbols
Q:
The culture of an organization is analogous to the ________ of an individual.A) skillsB) personalityC) motivationD) ability
Q:
The greater the environmental uncertainty, the more an organization needs to become ________.A) organicB) mechanisticC) stableD) high-tech
Q:
A good manager considers the interests of all stakeholders equally when making an important decision.
Q:
Given a choice, managers would prefer to operate in an environment that has a minimum of uncertainty.
Q:
Environmental complexity refers to the number of components that an organization must deal with.
Q:
An industry with a dynamic business environment that is also highly complex faces the maximum amount of environmental uncertainty.
Q:
Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers. Theodore has just read an article that says that the low interest rates that currently prevail are likely to end in the coming months. Theodore thinks that TJ Soft may need to apply for a loan now to avoid high costs later. Which component of the external environment will affect TJ Soft the most in this situation?A) the global componentB) the sociocultural componentC) the economic componentD) the technological component
Q:
Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers. Theodore has just read an article that describes the explosion of computer games among young people in India using cell phones and simple computers. This generation in India has well over 300 million people in it, and if TJ Soft can capture just a tiny portion of that market it will be highly successful. Which component of the external environment will affect TJ Soft the most in this situation?A) the technological componentB) the demographic componentC) the political componentD) the legal component
Q:
Theodore and Janice have formed TJ Soft, an entrepreneurial venture to develop games and other kinds of software for consumers. Theodore has just gotten wind that engineers have developed a new computer system that works like the devices shown in the Steven Spielberg movie Minority Report in which users can control a sophisticated computer using their hands in midair. Janice sees this development as highly important to new games for TJ Soft. Which component of the external environment will affect TJ Soft the most in this situation?A) the global componentB) the sociocultural componentC) the economic componentD) the technological component
Q:
The CEO of a major corporation experiences emotional problems and is treated for his condition by a psychiatrist. Shortly after he begins taking medication, the CEO is arrested for reckless driving and appears in the media making bizarre statements that sound misguided and bigoted. When questioned about his competence to lead, the CEO blames his troubles on his medication, then continues to behave erratically and make statements in "bad taste." Which of the following do the CEO's stakeholders have the most legitimate right to demand?A) that the CEO resign from his positionB) that the CEO appoint a colleague to share his leadership position and keep an eye on himC) that the CEO increase his medication doseD) that the CEO decrease his medication dose
Q:
The CEO of a major corporation experiences emotional problems and is treated for his condition by a psychiatrist. After being arrested and repeatedly behaving in bizarre and erratic ways, the company's board tries to oust the CEO but fails, so he remains in office. Following the failure to oust him from office, the CEO makes a series of brilliant decisions that vault the company into unprecedented success. Which of the following do the CEO's stakeholders have the most legitimate right to ask for?A) that the CEO resign from his positionB) that the CEO be given a "figurehead" position in which he is no longer responsible to make decisionsC) that the CEO appoint a colleague to share his leadership position and keep an eye on himD) that the CEO decrease his medication dose
Q:
The CEO of a major corporation experiences emotional problems and is prescribed antidepressants by his psychiatrist. The medication has been shown in studies to "cloud judgment." Which of the following do the CEO's stakeholders have the most legitimate right to demand?A) that the CEO resign from his positionB) that the CEO appoint a colleague to share his leadership position and keep an eye on himC) that the CEO curtail his use of the medicationD) that the CEO be tested to see if his judgment is impaired
Q:
The CEO of a major corporation experiences emotional problems and is prescribed antidepressants by his psychiatrist. Which of the following do the CEO's stakeholders have the most legitimate right to be informed about?A) whether the medication can impair judgmentB) whether the medication is long term or short termC) whether the CEO continues to receive counseling from the psychiatristD) whether the medication has any side effects
Q:
The CEO of a major corporation experiences emotional problems and begins to see a psychiatrist. Which of the following has the most legitimate right to be informed about the situation?A) the media, if it is possible that the CEO will need to take medication for his conditionB) the stockholders, if it is likely that the CEO's condition will affect his personal lifeC) the CEO's colleagues, if it is possible that the CEO's condition can affect his ability to make decisionsD) the CEO's colleagues, if it is likely that the CEO will need to take medication for his condition
Q:
The CEO of a major corporation experiences emotional problems and makes an appointment to see a psychiatrist. Which of the following has the LEAST legitimate right to be informed about the situation?A) the stockholdersB) the mediaC) the CEO's colleaguesD) the employees of the CEO's company
Q:
New York mayor Michael Bloomberg's proposed ban on supersized sugary drinks is reflective of which external organizational issue?A) the increasing power of Generation X'sB) the symbolic role of managersC) the importance of stakeholdersD) the increasing economic disparity between the rich and poor
Q:
What do most high performing companies have in common when it comes to stakeholder relationships?A) High performing companies tend to consider the interests of all stakeholder groups when they make important decisions.B) High performing companies tend to consider the interests of internal stakeholder groups only when they make important decisions.C) High performing companies tend to consider the interests of external stakeholder groups only when they make important decisions.D) High performing companies tend not to consider the interests of stakeholder groups when they make important decisions.
Q:
Which of the following identifies one reason why managers should NOT put time into managing stakeholder relationships?A) Managing stakeholder relationships can lead to less predictability of environmental changes.B) Managing stakeholder relationships can lead to more predictability of environmental changes.C) Managing stakeholder relationships can lead to innovations.D) Managing stakeholder relationships can lead to increased trust among stakeholders.
Q:
The Daily Recorder is trying to decide whether it will fire about 200 employees if things don't change in the near future. The paper is scheduling a meeting with the 200 employees. The employees want to include their own family members at the meeting. How should the paper respond?A) Family members are internal stakeholders, so they should have a separate meeting with the paper without the employees.B) Family members are internal stakeholders, but they should not be allowed to attend the meeting.C) Family members are external stakeholders, so they should be allowed to attend the meeting.D) Family members are not stakeholders, so they should not be allowed to attend the meeting.
Q:
The Total Freedom political party is trying to determine its position on climate change. Whom should the party consider as its stakeholders?A) official party membersB) all potential votersC) all people in the worldD) all people in the United States
Q:
Which of the following is an internal stakeholder for the newspaper, The Daily Recorder?A) the editor of The Daily SunB) the city councilC) shareholders in The Daily SunD) The Daily Recorder shareholders
Q:
Which of the following is LEAST likely to be considered a stakeholder for a newspaper company, The Daily Recorder?A) the paper boy who delivers the paper to customersB) critics who claim that all newspapers are biased and dishonestC) customers who buy the paper at newsstandsD) subscribers
Q:
The Daily Recorder is considering charging online readers a flat fee for access to the news on their computers and electronic devices. Which stakeholder should the paper NOT worry about informing?A) the paper's online customersB) the paper's rival, The Daily SunC) the unions that control the paper's workersD) the paper's print subscribers
Q:
A TV reality show program essentially puts out the same product episode after episode, year after year, with little change and few rivals. The show exists in a TV industry that has hundreds of different components to keep track of. Where does the show belong on the uncertainty matrix?A) cell 1B) cell 2C) cell 3D) cell 4
Q:
The Daily Recorder is considering raising its price from 60 cents to 75 cents. Which stakeholders should it consider most in making this decision?A) All stakeholders should be considered equally.B) all internal stakeholdersC) all external stakeholdersD) its customers
Q:
A software company innovates constantly to keep up with new rivals that are constantly appearing on the scene. The software industry itself has an enormous number of players to deal with that includes retailers, online distributors, educational institutions, and government agencies. Where does the company belong on the uncertainty matrix?A) cell 1B) cell 2C) cell 3D) cell 4
Q:
Which of the following best defines environmental uncertainty?A) the amount of innovation and creativity in an organization's internal environmentB) the amount of resources and expertise in an organization's internal environmentC) the amount of change and confidence in an organization's external environmentD) the amount of change and complexity in an organization's external environment
Q:
Which kind of company has the lowest amount of environmental uncertainty in the environmental uncertainty matrix?A) cell 1B) cell 2C) cell 3D) cell 4
Q:
Which trend do most managers need to get used to in the coming years?A) Most workers will be hired as permanent employees at a lower pay scale than they were in the past.B) Many workers will be hired as consultants rather than as freelance employees.C) Most workers will be hired as permanent employees rather than on a freelance basis.D) Many workers will be hired on a freelance basis rather than as permanent employees.
Q:
Which of the following is likely to be the permanent result of the recent economic downturn in the United States?A) Almost all of the jobs lost will not return.B) About half of the jobs lost will not return.C) About a quarter of the jobs lost will not return.D) Almost all of the jobs lost will return.
Q:
Which statement about the external environment and employment is true?A) External environmental conditions improve employment during upswings and worsen employment during downturns.B) External environmental conditions worsen employment during upswings and improve employment during downturns.C) External environmental conditions have no effect on employment during upswings and worsen employment during downturns.D) External environmental conditions worsen employment during upswings and have no effect on employment during downturns.
Q:
Why were the Baby Boomers so much more influential than other generations with respect to changing American tastes and culture?A) The Baby Boomers came after World War II when lifestyles were really changing.B) The Baby Boomers were a much more coherent group than other generations.C) The Baby Boomers were a much larger group than other generations.D) The Baby Boomers were a much more free-spirited group than other generations.
Q:
The symbolic view of management holds that an organization's performance is based solely on the decisions of managers.
Q:
According to a recent poll, 50 percent of adults feel that economic inequality is not a problem.
Q:
Experts believe that in the future, income disparity between countries and individual wage earners will be eliminated.
Q:
While global trade has improved since the recent recession, it has not rebounded to pre-2008 levels.
Q:
Recent data shows that employment in the United States is up, especially in high wage jobs.
Q:
After the recent economic crisis, conditions in the United States have improved much better and faster than in the rest of the world.
Q:
External factors such as jobs and prices of natural resources are important factors that can affect organizational decisions.
Q:
After the recent economic crisis, managers in the United States have found that there is "smooth sailing" in the global economic arena.
Q:
Due to the large size of the economy, organizations in the United States are insulated from global economic failures.
Q:
The overall trend toward globalization is part of the political component of an organization's external environment.
Q:
The sociocultural component of the external environment of an organization includes trends and traditions, but not basic attitudes and values.
Q:
Experts predict that these two countries will be larger than the developed countries of the world by year 2050.
A) Mexico and China
B) India and China
C) China and South Africa
D) India and Mexico
Q:
________ is the study of population characteristics.
A) Sociology
B) Demographics
C) Sociographics
D) Anthropology
Q:
Which kind of company would you expect to pay its CEO the most?
A) a company with a symbolic view of management
B) a company with a liberal view of management
C) a company with a semipotent view of management
D) a company with an omnipotent view of management
Q:
Which kind of company would be less likely to fire its CEO after a poor performance?
A) a company with a symbolic view of management
B) a company with a realistic view of management
C) a company with an external view of management
D) a company with an omnipotent view of management
Q:
Which view of management describes a situation in which managers are directly responsible for a company's success or failure?
A) the structural view of management
B) the symbolic view of management
C) the omnipotent view of management
D) the realistic view of management
Q:
Which of the following views of management would agree with the statement that managers should not be held accountable for changing global economic conditions?
A) the geocentric view
B) the new-world order view
C) the demographic view
D) the symbolic view
Q:
Which of the following assets can be used as part of a sharing economy?
A) Cars
B) Homes
C) Skills
D) All of the above
Q:
The use of peer-to-peer services such as Uber is an example of this type of economy.
A) Capitalistic
B) Socialistic
C) Sharing
D) Unplanned
Q:
In the United States the gap between the rich and poor is ________.
A) decreasing
B) accepted
C) hidden
D) increasingly tolerated
Q:
According to polls, which percent of adults believe that economic inequality is not a problem at all?
A) 90
B) 50
C) 30
D) 10
Q:
Which of the following has been identified as a significant risk to business leaders in the next decade?
A) stagnation in technology
B) income disparity
C) declining birth rates
D) political instability
Q:
In Mintzberg's view, the roles of figurehead, leader, and liaison are all interpersonal roles.
Q:
Fayol's management processes are completely equivalent to Mintzberg's management roles.