Q&A Hero

Q: During group discussion, a delicate issue comes up about you. Quickly, you attempt to turn attention to another group member. This is an example of a. a shift response b. competitive listening c. a support response d. none of the above

Q: Participation from all group members during group discussions should always be encouraged.

Q: An effective alternative to criticism is being descriptive in your communication with group members. Being descriptive involves which of the following? a. Praise first, then describe b. Use I-statements not You-statements c. Eliminate editorial comments d. All of the above

Q: Criteria for decision making and problem solving a. are standards used to evaluate group decisions and solutions b. are unfailingly effective for producing optimum group decision making c. never vary from one group to another when discussing an identical problem or issue d. usually require some appropriate means of measuring the criteria

Q: Listeners who use the shift response usually a. observe the one speaker at a time rule of conversation b. turn the attention toward someone else in the group, not to oneself c. paraphrase the speakers message d. none of the above

Q: Group members have responsibilities regarding the efficient conduct of meetings. These include a. dont ramble; stick to the main point b. express your emotions on each issue c. be clear and direct when stating points d. debate every issue raised

Q: When group members perceive that they are valued, supported, and treated well, these indicate a. synergy b. a positive group climate c. constructive competition d. all of the above

Q: The following can be said of creativity and problem solving: a. Creativity is more inspiration than perspiration b. Creativity is spurred by challenges c. Creativity requires flexibility d. Creativity requires a high I.Q.

Q: Empathy is a. feeling exactly the way someone else feels b. thinking and feeling what you perceive another person to be thinking and feeling c. a form of competitive listening d. a form of using the shift response

Q: Which of the following is an advantage of the consensus decision-making process? a. Full discussion of issues is likely b. Commitment from all group members to a final decision is likely c. Group satisfaction is normally high d. It takes relatively little time to achieve a consensus

Q: Ambushing a. probes for additional information from a speaker by asking questions b. prepares a rebuttal while a speaker is still explaining his or her point c. is an example of competitive listening d. b and c

Q: Which of the following is a significant disadvantage of majority rule in group decision making? a. Group deliberations/discussions are too long b. Minorities are unprotected from the tyranny of the majority c. The quality of the group's decisions may suffer d. Decisions may be hasty

Q: While walking toward your parked car on campus, you notice a car following behind you. This person is obviously a parking stalker, a person hoping to snare your parking place the moment you depart. When you enter your car, adjust the mirror, and get ready to start your engine, the parking stalker guns his motor and honks to encourage your rapid departure. You quickly vacate the car and walk away, scowling at the driver. Your response illustrates a. assertiveness b. superiority c. psychological reactance d. reciprocal pattern

Q: Constructive participation in group decision making can be increased by a. making issues and problems relevant to the interests of low-participators b. establishing a system of accountability c. valuing the contributions of low participators d. All of the above

Q: You are shopping in a department store. A salesperson approaches you and begins to give you a hard sell to convince you to buy a very expensive outfit. You find yourself wishing you were in another county rather than listening to this annoying person. The salespersons communication is an example of which of the following defensive communication patterns? a. Provisionalism b. Manipulation c. Indifference d. a and b

Q: Which of the following is a benefit of brainstorming? a. Reinforcement of an organizational culture b. Significant creative idea generation c. A change of pace from regular tasks d. All of the above

Q: Psychological reactance occurs when a. someone verbally attacks us and we verbally counterattack b. group members change the subject even though you clearly want to continue discussing the topic c. group members respond to you the way you communicate with them--- praise elicits praise and criticism provokes criticism d. the more someone tries to control us, the more we are inclined to resist such efforts, even

Q: Proper brainstorming technique requires a. immediate criticism of ideas as they are offered to avoid wasting time on dumb ideas b. recording only the very best ideas c. clarification of each idea as it is offered to avoid confusion d. withholding evaluation of ideas until brainstorming has been completed

Q: Research comparing cooperation and competition within a group shows that, typically a. competition produces greater achievement and higher performance b. competition encourages more productive, cohesive social relationships among group members c. cooperation typically produces greater group cohesiveness d. cooperation encourages more lackluster effort from group members

Q: Margin of errora. estimates the degree of sampling error accounted for by imperfections in selecting a sample for studyb. is a random sample selected for a survey or studyc. is a self-selected sampled. none of the above

Q: A group climate is a. the emotional atmosphere, the enveloping tone that is created by the way we communicate in groups. b. composed of a single episode that elicits an emotional reaction from group members c. almost entirely created by task accomplishment d. all of the above

Q: Minority rule in groups can take which of the following forms? a. Designated authority b. Executive committee c. Forceful faction d. All of the above

Q: You are a newcomer in a group. During group discussions, members talk a great deal and listen to each other. When you try to contribute, however, you are ignored or given polite silence. Group members are clearly displaying a. provisionalism b. strategic communication c. indifference d. assertive communication

Q: PERT is a structured group process of decision making thata. assists the group in establishing criteria for effective decisionsb. provides step-by-step structure for implementing group decisions once the decisions are madec. identifies major ways to reduce resistance to change in groupsd. develops force field analysis decision making

Q: A hidden agenda is an example of a. an evaluative communication pattern b. a neutral or indifferent communication pattern c. a superiority pattern of communication d. a manipulative communication pattern

Q: The 2015 rankings of U.S. colleges by U.S. News & World Report magazine used SAT/ACT scores, graduation rates, scholarship and grants availability, among others, to rank colleges. These serve as _______ for making such decisions? a. problem analysis b. causations c. criteria d. questions of policy

Q: Competition is a. working together on this exam so your group achieves a perfect score b. telling stories about yourself that make you look silly in an effort to be perceived by your peer group as the best teller of silly stories among all group members vying to be the best c. achieving a challenging goal never attained previously d. trying to lift more weight in front of a cheering crowd than youve ever done before

Q: What are the advantages and disadvantages of a textbook rental program on campus? is a a. question of fact b. question of value c. question of policy d. question of disagreement

Q: Competition is a. eating more hot dogs than anyone else and receiving a trophy for first place b. trying to drink more Coca-Cola in one minute in front of a cheering crowd than youve ever done before c. scoring the highest youve ever scored on a biology test and receiving an award d. individuals working as a design team to solve a challenging problem

Q: Your group brainstorms several ways to raise additional funds for a campus project beyond what is offered by the college administration. This is an example of which integrative problem solving technique? a. Bridging b. Expanding the pie c. Nominal group technique d. Reframing

Q: Primary tension rarely occurs in small groups, but often in large groups.

Q: Your group engages in discussion of a significant problem. It begins by considering possible solutions and finally chooses one of the alternatives. Your group exhibits which of the following paths to reaching decisions according to the multiple sequence model of decision emergence? a. unitary sequence b. complex cyclic c. solution oriented d. none of the above

Q: Cliques occur only in educational settings and among those who have not reached adulthood.

Q: As group leader, you are anxious to produce change in several areas. Before attempting to implement changes, you should consider primary factors that produce resistance to change, such as, changes are less likely to be accepted by group members when a. the need for change affects individuals directly b. group members have had a part in decision making c. they threaten the security of group members d. the changes are open to revision and modification

Q: Social loafing is more likely to occur in very small groups than in very large groups.

Q: Ans : TRUE group consensus requires a. commitment to the group decision b. member satisfaction with the decision making process c. member satisfaction with participation in decision making d. all of the above

Q: It is important that you eliminate secondary tension in your group at the earliest possible opportunity.

Q: E. When Jack disrobes in front of the church gathering, this is an example of nonconformity to a norm.

Q: Possible integrative solutions to conflicts of interest in groups include a. parties in conflict should just accept that a conflict exists as a first step b. Parties in disagreement should remain flexible on group goals but stick to the means of attaining those goals c. parties in disagreement, if stalemated, should give in on high-priority issues d. parties in disagreement should formulate a clear statement of issues and goals

Q: When the group task requires a wide range and variety of information and skills, groups tend to be less effective than any individual might be.

Q: Henry is role fixated.

Q: Standard Agenda includes which of the following steps? a. Problem analysis b. Solution criteria c. Solution implementation d. All of the above

Q: A groups inability to accomplish tasks and to maintain a satisfying social climate is a general rule of thumb for determining excessive tension in a group.

Q: Billys primary power resource is legitimate authority.

Q: Majority rule may be advantageous when a. issues are very important b. decisions must be made relatively quickly c. commitment of all members to the final decision is important d. satisfaction with the group process is important

Q: Diversity in membership poses significant challenges, such as an increased difficulty achieving agreement.

Q: Billys principal communication style of conflict management is power-forcing.

Q: Rules for discussion when groups seek a consensus include a. introducing conflict-suppressing techniques such as voting in order to maintain harmony in the group b. avoiding switching positions simply to sidestep conflict c. avoiding differences of opinion d. accepting agreement among members as valid even if it has occurred with little or no struggle or

Q: Diversity of group membership usually counteracts biases more effectively than is likely in more homogeneous (similar membership) groups.

Q: When Albert gave answers only in baseball lingo, he was exhibiting the resistance strategy of strategic stupidity.

Q: The Standard Agenda is a. a direct outgrowth of John Deweys reflective thinking process b. a relatively unstructured system for group decision making c. a structured group decision making system that initially addresses solutions to problems, then identifies the nature of the problem d. none of the above

Q: The output of the task dimension is cohesiveness; the output of the social dimension is productivity.

Q: Jack uses the following communication styles of conflict management: a. collaborating b. power-forcing c. smoothing d. bridging

Q: Force field analysis is a method used to a. brainstorm solutions to problems discussed by a group b. analyze the causes of problems deliberated by a group c. plan implementation of a group solution or decision d. establish criteria for evaluating a groups decision

Q: When group members experience the normal jitters and feelings of unease when first congregating in groups, this is an example of secondary tension.

Q: The Dream Team truly became a team when they rescued Dr. Weitzman. Which of the following teambuilding elements did the Dream Team exemplify? a. a clear goal was established b. a challenging goal was faced c. clear roles were designated by Billy d. the Standard Agenda was used for decision making

Q: What changes, if any, should be made in the priority process used to distribute parking permits on campus is an example of a a. question of fact b. a question of value c. a question of policy d. a question of inference

Q: Conformity to group norms is less when individuals expect to be group members for a long time.

Q: Henry exhibits the following defensive communication patterns: a. certainty b. control c. superiority d. evaluation

Q: A stand aside is a. a request by a group that a lone dissenter, despite remaining reservations, agree not to prevent a consensus decision by the group b. a supermajority in a group of at least 75% agreement c. a method for implementation of a group decision d. a conflict-suppressing technique used by groups when a stalemate occurs

Q: A reason why groups outperform individuals on most broad range tasks is because of the pooling of knowledge among group members.

Q: Conflict exhibited by the Dream Team is mostly destructive, not constructive, because a. it escalates b. hurting the other party becomes a primary focus c. it promotes defensiveness d. conflicts are often stupidly childish

Q: Specialization is a particularly effective strategy for addressing the problem of information overload.

Q: When members of your group are enjoying each other's company and experiencing positive social relations, this is called conformity.

Q: The Dream Team clearly exhibits groupthink.

Q: As communication technologies become ever more widespread and sophisticated, the problem of information overload should begin to diminish in importance.

Q: Social loafing is more common in a collectivist culture such as Singapore than it is in an individualist culture such as the U.S.

Q: Decision making by the Dream Team is conducted primarily by consensus.

Q: Groupthink can be most effectively addressed by discouraging dissent in a group so the group can get its work accomplished in an efficient manner.

Q: Conformity to norms is a negative phenomenon in groups and should be strongly discouraged.

Q: Henrys chief communication style of conflict management is competing (power-forcing).

Q: Groupthink is a decision-making process in which members think deeply about potential errors that might produce faulty decision making.

Q: A primary goal of small groups and teams should be to eliminate secondary tension.

Q: Albert is an example of a social loafer.

Q: Because of the risky shift phenomenon, groups in all cultures tend to polarize toward risk rather than caution.

Q: Social compensation is especially likely when high-ability group members are suspected of loafing.

Q: When Henry is tossed out of the bar by two patrons sitting on both sides of him, these patrons are exhibiting assertiveness.

Q: All dichotomies are Ans : FALSE.

Q: The best way to diminish primary tension in a group is to discuss serious topics that will encourage lively debate on controversial issues.

Q: Dream Team members exhibited mostly resistance (passive aggression) strategies rather than defiance to communicate a desire not to be dominated.